Subject: Ticket Assigned - Conversation with barira shahid
From: Home Box <[email-masked]>
To: [email-masked]
Date: Mon, 27 Mar 2023 16:24:40 +0000

Hi Nikhil Tiwari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with barira shahid barira shahid                    Hello           08:02 PM, 27th Mar                   Hannah UAE HB                    Hello, welcome to HomeBox!?  I am Hannah, your support Bot.  مرحبا، شكراً للتواصل مع هوم بوكس! ?، أنا هانا، بوت الدعم الخاص بك            08:02 PM, 27th Mar                   Hannah UAE HB                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            08:02 PM, 27th Mar                     barira shahid                    1           08:03 PM, 27th Mar                   Hannah UAE HB                   ✍️ Please enter your name           08:03 PM, 27th Mar                     barira shahid                    Barira shahid           08:03 PM, 27th Mar                   Hannah UAE HB                    Hello, what can we help you with today?  ??   1 - For help placing a new order  2 - Offers and Promotions  3 - To check order or delivery status  4 - For questions about returns or refund  5 - For complaints  6 - Check Store Locations   Please reply with only a single digit corresponding to the option.   Example Please reply only "3" to check order or delivery status.   At anytime during the conversation if you wish to come back to main menu, please reply "/0".            08:03 PM, 27th Mar                     barira shahid                    3           08:03 PM, 27th Mar                   Hannah UAE HB                    Please share with us your Order number (if you placed your order online) or Invoice Number if you made your purchase at store. Order number will be mentioned in your confirmation email.   If you do not have an order or invoice number, please share the phone number you used while placing the order in format 0512345678            08:03 PM, 27th Mar                     barira shahid                    9421692725           08:03 PM, 27th Mar                   Hannah UAE HB                   Please share with us your email address.           08:03 PM, 27th Mar                     barira shahid                    [email-masked]           08:04 PM, 27th Mar                   Hannah UAE HB                    Thank you, please now reply with single digit that corresponds to your question:   1. When will I get my Order?  2. Change the Delivery Date for my Order  3. Change my Delivery Address  4. Update alternate phone number for delivery  5. Question about Assembly of my furniture order  6. Complaint about Delivery of my order  7. I have another question about Delivery of my order   Please only reply with a single digit. Example reply "1" to check the status of your order            08:04 PM, 27th Mar                     barira shahid                    1           08:04 PM, 27th Mar                   Hannah UAE HB                    If you are checking about status of a Furniture Delivery Order, the order will be delivered on the date you selected at the time of placing your order.   For non furniture items deliveries take 3-5 working days.   Our delivery partner will call you before arriving for delivery            08:04 PM, 27th Mar                   Hannah UAE HB                   For us to investigate your issue further, we would require more information from you           08:04 PM, 27th Mar                   Hannah UAE HB                   Please describe your question in 1 message. Please try to include as many details as possible in one message.           08:04 PM, 27th Mar                     barira shahid                    I want to know when will my order be delivered           08:04 PM, 27th Mar                   Hannah UAE HB                   Thank you. If you have finished entering information now please reply 1. After you reply 1, I will begin processing your request.           08:04 PM, 27th Mar                     barira shahid                    1           08:05 PM, 27th Mar                   Hannah UAE HB                   Thank you, I will now handover all of this information to a member of our Customer Support team to assist you.           08:05 PM, 27th Mar                   Hannah UAE HB                   Connecting to a member of our team may take a few minutes. Kindly wait, and we will be with you shortly.           08:05 PM, 27th Mar                     barira shahid                    Ok           08:05 PM, 27th Mar                   Nikhil                   Hello, my name is Nikhil , Please give me a few moments while I review and process your request. I will get back shortly.           08:08 PM, 27th Mar                     barira shahid                    Thank you I am waiting           08:08 PM, 27th Mar                   Nikhil                   Please allow me a moment to check this for you.           08:09 PM, 27th Mar                   Nikhil                   I sincerely apologize for the inconveniences. Please note that we have escalated your complaint for (late delivery) to the (delivery department) to check the issue and update as soon as possible. Once we receive any update from the relevant team, we will notify you through Email.           08:12 PM, 27th Mar                   Nikhil                   Is there anything else I can assist you with today?           08:13 PM, 27th Mar                     barira shahid                    I have received msg from homebox about unable to make delivery twice           08:15 PM, 27th Mar                     barira shahid                    I have already paid for the order           08:15 PM, 27th Mar                     barira shahid                    Why delay           08:15 PM, 27th Mar                   Nikhil                   I absolutely apologise for this situation. This is not the kind of experience we would like our customers to have when they shop with us.           08:16 PM, 27th Mar                     barira shahid                             08:16 PM, 27th Mar                   Nikhil                   Please note that we have escalated your complaint for (late delivery) to the (delivery department) to check the issue and update as soon as possible. Once we receive any update from the relevant team, we will notify you through Email.           08:16 PM, 27th Mar                     barira shahid                    And when would that be           08:16 PM, 27th Mar                   Nikhil                   Once we receive any update from the relevant team, we will notify you through Email.           08:18 PM, 27th Mar                   Nikhil                   Is there anything else I can assist you with today?           08:18 PM, 27th Mar                   Nikhil                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           08:22 PM, 27th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5934239