Subject: Ticket Assigned - Conversation with mazen
From: Home Box <[email-masked]>
To: [email-masked]
Date: Mon, 27 Mar 2023 10:00:33 +0000

Hi Nikhil Tiwari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with mazen mazen                    When will the other shipment come in?           01:32 PM, 27th Mar                   Hannah UAE HB                    Hello, welcome to HomeBox!?  I am Hannah, your support Bot.  مرحبا، شكراً للتواصل مع هوم بوكس! ?، أنا هانا، بوت الدعم الخاص بك            01:32 PM, 27th Mar                   Hannah UAE HB                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            01:32 PM, 27th Mar                     mazen                    1           01:32 PM, 27th Mar                   Hannah UAE HB                   ✍️ Please enter your name           01:32 PM, 27th Mar                     mazen                    Mazen           01:32 PM, 27th Mar                   Hannah UAE HB                    Hello, what can we help you with today?  ??   1 - For help placing a new order  2 - Offers and Promotions  3 - To check order or delivery status  4 - For questions about returns or refund  5 - For complaints  6 - Check Store Locations   Please reply with only a single digit corresponding to the option.   Example Please reply only "3" to check order or delivery status.   At anytime during the conversation if you wish to come back to main menu, please reply "/0".            01:32 PM, 27th Mar                     mazen                    3           01:33 PM, 27th Mar                   Hannah UAE HB                    Please share with us your Order number (if you placed your order online) or Invoice Number if you made your purchase at store. Order number will be mentioned in your confirmation email.   If you do not have an order or invoice number, please share the phone number you used while placing the order in format 0512345678            01:33 PM, 27th Mar                     mazen                    0561988551           01:34 PM, 27th Mar                   Hannah UAE HB                   Please share with us your email address.           01:34 PM, 27th Mar                     mazen                    [email-masked]           01:34 PM, 27th Mar                   Hannah UAE HB                    Thank you, please now reply with single digit that corresponds to your question:   1. When will I get my Order?  2. Change the Delivery Date for my Order  3. Change my Delivery Address  4. Update alternate phone number for delivery  5. Question about Assembly of my furniture order  6. Complaint about Delivery of my order  7. I have another question about Delivery of my order   Please only reply with a single digit. Example reply "1" to check the status of your order            01:34 PM, 27th Mar                     mazen                    1           01:34 PM, 27th Mar                   Hannah UAE HB                    If you are checking about status of a Furniture Delivery Order, the order will be delivered on the date you selected at the time of placing your order.   For non furniture items deliveries take 3-5 working days.   Our delivery partner will call you before arriving for delivery            01:34 PM, 27th Mar                   Hannah UAE HB                   For us to investigate your issue further, we would require more information from you           01:34 PM, 27th Mar                   Hannah UAE HB                   Please describe your question in 1 message. Please try to include as many details as possible in one message.           01:34 PM, 27th Mar                     mazen                    The delivery guy called to deliver on Friday, but that wasnt applicable for me so we agreed that everything will come on Monday which is today.  I just wanna make sure that i recieve all shipments today please as ur colleague told me there is no rescheduling on the system at your end           01:35 PM, 27th Mar                   Hannah UAE HB                   Thank you. If you have finished entering information now please reply 1. After you reply 1, I will begin processing your request.           01:35 PM, 27th Mar                     mazen                    1           01:35 PM, 27th Mar                   Hannah UAE HB                   Thank you, I will now handover all of this information to a member of our Customer Support team to assist you.           01:35 PM, 27th Mar                   Hannah UAE HB                   Connecting to a member of our team may take a few minutes. Kindly wait, and we will be with you shortly.           01:35 PM, 27th Mar                   ahmad                   Hello, my name is Nikhil, Please give me a few moments while I review and process your request. I will get back shortly.           01:38 PM, 27th Mar                   ahmad                   I do apologies for this situation. As we checked we don't have any update in our system regarding reschedule of the delivery. However I see that your furniture order: {{9421452834 }} has been scheduled and will be delivered on {{30-Mar-2023 Slot3(18:00-20:00)}}  You will be notified with the driver number 24 hours from the day of delivery on Your Whatsapp.           01:45 PM, 27th Mar                     mazen                    What about the other shipment ?           01:46 PM, 27th Mar                     mazen                    There was a shipment that is scheduled today as per the driver who called me           01:46 PM, 27th Mar                   ahmad                   Could you please share your order number so that I can assist you further?           01:46 PM, 27th Mar                     mazen                             01:47 PM, 27th Mar                     mazen                    This.           01:47 PM, 27th Mar                   ahmad                   Order number is not visible can you tell or share order .           01:51 PM, 27th Mar                     mazen                    Its the same order number           01:51 PM, 27th Mar                     mazen                    I ordered one time only           01:52 PM, 27th Mar                     mazen                    But it will come in two shipments           01:52 PM, 27th Mar                     mazen                    One was supposed before yesterday           01:52 PM, 27th Mar                     mazen                    And the other is tomorrow           01:52 PM, 27th Mar                     mazen                    Now tomorrow is fine, yesterday’s shipment wasnt delivered to me yet           01:52 PM, 27th Mar                     mazen                    Thats what am asking about           01:52 PM, 27th Mar                   ahmad                   Please allow me a moment to check this for you.           01:53 PM, 27th Mar                   ahmad                   I sincerely apologize for the inconveniences. Please note that we have escalated your complaint for (late delivery) to the (Courier) to check the issue and update as soon as possible. Once we receive any update from the relevant team, we will notify you through Email.           01:58 PM, 27th Mar                     mazen                    Ok           01:59 PM, 27th Mar                   ahmad                   It was a pleasure to assist you.Thank you for shopping with Homebox  Have a wonderful day.           01:59 PM, 27th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5932270