Subject: New Reply Received - No confirmation number received on my online purchase
From: Splash <[email-masked]>
To: [email-masked]
Date: Sun, 02 Apr 2023 07:17:38 +0000

Hi Yashi Gupta,  The customer has responded to the ticket.  No confirmation number received on my online purchase   Ticket comment <div dir="ltr">Hi, <div><br></div>
<div>Thank you for your prompt reply. I received the delivery yesterday however I would like to return the items back as I did not like them but I'm unable to do so as in the system it still shows as "processing" instead of "delivered". So the option to return is not available. See below screenshot: </div>
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<div>Appreciate if you can please arrange for the pick up from my home address and process the payment back to my card. </div>
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<img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNjM1NDg2MiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.-12FPembVRrPiaDrb_N7XCF-1N_TJV4pg5LX4JKOndk" data-id="2044016354862" alt="image.png" width="472" height="92"><br>
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<img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNjM1NDg2MywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.35tHORRoNjal2RvpxRtIYEkcjCvIuhSfRiDGbqT3lP0" data-id="2044016354863" alt="image.png" width="472" height="319"><br>
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<div>Regards </div>
</div>
<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Sat, Apr 1, 2023 at 11:23 AM Splash &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>
	<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'><div dir="ltr">
<div dir="ltr">Hi Sreelakshmi,</div>
<div dir="ltr">​<br>
</div>
<div dir="ltr">Thank you for reaching out to Splash.<br><br>We apologize for the inconvenience caused to you.</div>
<div dir="ltr">​<br>
</div>
<div dir="ltr">Your order id 9423293787 is placed successfully and has already been shipped and the expected delivery date is today </div>
<div dir="ltr">01-04-2023, please ensure that you are reachable on the number which you have provided at the time of placing the order to avoid any delay.<br><br>We also would like to inform that our courier team always ensures that 3 delivery attempts are made for an order on 3 different days. They will contact you soon for arranging the time of delivery.<br><br>If in case you do not receive any call from our delivery partner till 10 PM, we request you to reach out to us with your updated address and contact number so as to assist you accordingly.<br><br>We thank you for your understanding and cooperation. <br><br>Feel free to reach out to us if you need any further assistance. <br> <br>Thank You<br>Splash Support Team<br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5959503