Subject: New Reply Received - Order return
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 15 Apr 2023 10:28:21 +0000

Hi Yashi Gupta,  The customer has responded to the ticket.  Order return  Ticket comment <div>Hello </div>
<div>I have not opened the packaging <br><br><div dir="ltr">Sent from my iPhone</div>
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<div>On 15 Apr 2023, at 10:40 AM, Centrepoint &lt;[email-masked]&gt; wrote:<br><br>
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	<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px"><div dir="ltr"><div dir="ltr">Hi Nazia,<br><br>Thank you for reaching out to Centrepoint.<br><br>We sincerely apologize for the inconvenience caused to you. <br><br>We understand you are facing issue with the item you purchased from our website. Unfortunately the item you are trying to return comes under the category of non-returnable products which explains why you cannot see a return option.<br><br>As per the policy, beauty products sold on our website and on our stores are non-returnable products. Hence, they can't be returned or exchanged.<br><br>Once these products have been used and unpacked from their original packaging, it is not possible for the store to resell it again to the customer. <br><br>Please refer to the below link for any further information on non-returnable items:<br><a href="https://helpae.centrepointstores.com/en/support/solutions/folders/44001185898#" rel="noreferrer">https://helpae.centrepointstores.com/en/support/solutions/folders/44001185898#</a><br><br>We thank you for your understanding and cooperation.<br><br>Feel free to get in touch with us for further assistance.<br><br>Thank You,<br>Centrepoint Support Team</div></div></div>

	

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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6045224