Subject: New Reply Received - Defective items
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 13 Apr 2023 06:30:22 +0000

Hi Yashi Gupta,  The customer has responded to the ticket.  Defective items  Ticket comment <div dir="auto">Thanks for your response attaching pics of the faulty items but i wanted these items so could you pls instead of refund replace them?<div dir="auto"><br></div>
<div dir="auto">Thanks &amp; Regards</div>
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<div dir="auto">Samia kazim </div>
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<div>On Thu, 13 Apr 2023, 05:58 Centrepoint, &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="ltr">Hi Kazim,<br><br>Thank you for reaching out to Centrepoint.<br><br>We sincerely apologize for any inconvenience caused to you.</div>
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<div dir="ltr">Replacement for this item is not possible as per the policy, but we will request you to please share with us the item name and id and how much pieces was damaged so we can create a return request on your behalf.<br><br>We are looking forward to hear from you soon. Thank you for your help!<br><br>Thank You,<br>Centrepoint Support Team<br><br><br><br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6045571