Subject: New Reply Received - Item missing from my order
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 10 Apr 2023 08:21:58 +0000

Hi Yashi Gupta,  The customer has responded to the ticket.  Item missing from my order  Ticket comment <div dir="auto">Hello Centrepoint Support Team,<div dir="auto"><br></div>
<div dir="auto">Thank you for your response and prompt efforts in resolving this issue.</div>
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<div dir="auto">Sincere thanks,</div>
<div dir="auto">Afrah Rehan K.</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Mon, Apr 10, 2023, 11:47 Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="ltr">Hi Rehan,</div>
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<div dir="ltr">Thank you for reaching out to Centrepoint.<br><br>We apologize for the inconvenience caused to you.</div>
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<div dir="ltr">We have refunded back your amount of AED 20 against missing item for your item name AQUA SURGE Deep Hydrating Daily 24-hours on 10-04-23. Your refund was sent to the Original form of payment against incomplete item. </div>
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<div dir="ltr">Since a part of your order was paid for by My Credits, the amount from my credits was returned to your my credits account. You will see break-up of your refund below:<br><br>Card : 12.3987<br>My Credit : 7.6013<br><br>An email was also sent to you when the refund was done. Refunds typically take up to 14 working days to show up in your account based on your bank/payment card provider. Please wait for a few days for this amount to reflect in your account.<br><br>Please be informed that this amount has been offered to you as a goodwill gesture. You can use this amount to shop from any of our brand. <br><br>We’re here to build the best online shopping experience for you.<br>
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<br>Feel free to reach out to us if you need any further assistance. <br> <br>Thank You<br>Centrepoint Support Team<br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6024537