Subject: New Reply Received - Returns
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Fri, 07 Apr 2023 09:13:39 +0000 (UTC)

Hi Prachi Sharma,  The customer has responded to the ticket.  Returns  Ticket comment <div dir="auto">Hi team,</div>
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<div dir="auto">Can i know when the person will come?</div>
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<div dir="auto" style="font-size:12px; color:#575757">Sent from my Galaxy</div>
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<div>-------- Original message --------</div>
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<div>From: Landmark Group &lt;[email-masked]&gt; 
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<div>Date: 04/04/2023 2:40 pm (GMT+04:00) </div>
<div>To: [email-masked] </div>
<div>Subject: Re: [#5984917] - Returns </div>
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<div dir="ltr">Hi Rebin,</div>
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<div dir="ltr">Thank you for reaching out to Splash and giving us the opportunity to help you.</div>
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<div dir="ltr">We are truly sorry to hear that our courier team failed to pickup the items from you. This is surely not the experience we want our customers to have when they shop with us. Our return and refunds are always meant to be a hassle free process. <br>
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We can understand your frustration here. Please be assured as we have now escalated this issue with our courier team and they will arrange a pickup for your items. <br>
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Please allow us some time to work and get this issue fixed for you. We would really appreciate your patience and understanding here. <br>
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Feel free to get in touch with us for further assistance.</div>
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<div dir="ltr">Thank You,</div>
<div dir="ltr">Splash Support Team<br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5984917