Subject: Ticket Assigned - Conversation with Manu Pillai
From: Max <[email-masked]>
To: [email-masked]
Date: Tue, 04 Apr 2023 10:29:01 +0000

Hi Prachi Sharma,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Manu Pillai Manu Pillai                             02:15 PM, 04th Apr                   Prachi                   Good Afternoon Manu, Thank you for contacting Max. This is Prachi, I will be happy to help you.           02:22 PM, 04th Apr                     Manu Pillai                    Good afternoon           02:23 PM, 04th Apr                     Manu Pillai                    Order # 9423098997           02:23 PM, 04th Apr                     Manu Pillai                    I have received the order on last friday....but in app status  is still showing as processing           02:23 PM, 04th Apr                     Manu Pillai                    I had to return 1 item..but not able to do so           02:23 PM, 04th Apr                     Manu Pillai                             02:24 PM, 04th Apr                   Prachi                   We would like t
 o inform you that a return request has been created for order No. 9423089887 "Solid Skinny Fit Mom Jeans" on 04-04-2023 and the request will be received by the transportation partner within 2-5 working days. In the event that the returns are not received by the transport partner within the specified time, please contact us again in order to serve you to the fullest.           02:24 PM, 04th Apr                   Prachi                   We would like to inform you that your product will take 2 - 3 business days to reach our warehouse and it will take us 1 - 2 business days from the time we receive your return to conduct a quality check and issue your refund.           02:26 PM, 04th Apr                   Prachi                   Once the refund is processed the amount you paid online will be refunded back to your original payment method within 7-14 working days.           02:26 PM, 04th Apr                   Prachi                   Is there anything else I can assist you with?     
       02:26 PM, 04th Apr                   Prachi                   It was a pleasure to assist you.Thank you for shopping with Max  Have a wonderful day.           02:28 PM, 04th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5987158