Subject: New Reply Received - Re: Thank you for collecting your order
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 15 Mar 2023 08:16:29 +0000

Hi Rahaf Alotaibi,  The customer has responded to the ticket.  Re: Thank you for collecting your order  Ticket comment <div dir="ltr">
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<div dir="ltr">Ok, thanks and wish the case would be solved on future invoices.</div>
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<div>From: Max &lt;[email-masked]&gt;<br>
<b>Sent:</b> Wednesday, March 15, 2023 9:49:22 AM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#5847355] - Re: Thank you for collecting your order
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<div dir="ltr">Hi Abdullah,<br>
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Thank you for contacting Max. <br>
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We sincerely apologize for any inconvenience caused to you. <br>
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We would like to inform you that, unfortunately, we cannot edit the invoice of an already placed and delivered order. <br>
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We can understand your disappointment, however, rest assured that your new recipient name and delivery address has been successfully changed to the one you provided. <br>
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And we assure you that any new order you would place, will have the preferred name and address written in the invoice.<br>
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We wish this was helpful.<br>
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Feel free to get in touch with us for further assistance. Stay Safe and have a great day!<br>
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Thank you,<br>
Max Support Team.<br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5847355