Subject: New Reply Received - Late Delivery - 6823663478
From: Home Box <[email-masked]>
To: [email-masked]
Date: Fri, 21 Apr 2023 14:57:00 +0000

Hi Dalal Alarawi,  The customer has responded to the ticket.  Late Delivery - 6823663478  Ticket comment <div style="color:transparent;visibility:hidden;opacity:0;font-size:0px;border:0;max-height:1px;width:1px;margin:0px;padding:0px;border-width:0px!important;display:none!important;line-height:0px!important"><img width="1" height="1" src="http://click.netsuite.com/q/X4RBT5wTLeLG96WP11aIOA~~/AALN9wA~/RgRmI9e5PVcDc3BjQgpkPjmkQmTzu6HiUhlzdXBwb3J0QGhvbWVib3hzdG9yZXMuY29tWAQAAAAB" alt=""></div>
Dear Team,<br>
<br>
<br>
Kindly note the order is scheduled to be delivered within next week starting from the 24th of April. <br>
<br>
We will do our best to expedite the process and our driver will contact the customer to confirm and coordinate. <br>
<br>
<br>
Best regards, 
<div>
<br>
<span class="labelnormal"><span class="labelname_sf">Mohammad Al-Khateeb</span><br>
<span class="labeltitle_sf">Customer Care</span><br>
<a href="https://www.shipa.com" rel="noreferrer"><img src="http://connections.agilityportal.com/Shipa-Email-Signature/images/shipa-sig.png" width="160"></a><br>
<strong>M:</strong> 800 SHIPA<br>
<a href="https://www.shipa.com" style="text-decoration: none; color: #f26641" rel="noreferrer">www.shipa.com</a> </span>
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<strong></strong><div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: CST000000006 Shipa Customer &lt;[email-masked]&gt;<br>
<strong>Sent: </strong>21/4/2023 5:32 PM GMT+04:00<br>
<strong>To: </strong>[email-masked]; [email-masked]<br>
<strong>Cc: </strong>[email-masked]; [email-masked]<br>
<strong>Subject: </strong>Fwd: [#6098984] - Late Delivery - 6823663478<br>
 
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<div dir="ltr">Hi Team,<br>
<br>
Late Delivery - 6823663478<br>
<br>
Order ID: 6823663478<br>
Tracking ID: SD010463734<br>
Cx Contact no: 554686869<br>
<br>
Assistance Required: Need urgent Delivery<br>
Issue Description: Customer placed the order on (Apr 14, 2023). But the order is still not delivered. As per tracking nymber you were not able to reach cx as the address is invalid. <br>
<br>
Please note that this is the full address for the cx (Jeddah, Ar Ruwais District, As Sufaraa St., 2902 Alharkan Plaza 2, 3rd floor, apartment C3 ), please deliver to him asap.<br>
<br>
Thanks &amp; Regards, <br>
HomeBox Cs Team </div>
</div>

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<blockquote class="freshdesk_quote">On Thu, 20 Apr at 2:11 PM <span class="separator">, Home Box &lt;[email-masked]&gt; wrote: </span>

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<div dir="ltr"><span class="separator">Hi Team,<br>
<br>
Late Delivery - 6823663478<br>
<br>
<strong>Order ID: 6823663478</strong><br>
<strong>Tracking ID: SD010463734</strong><br>
<strong>Cx Contact no: 554686869</strong> </span></div>

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<span class="separator">Assistance Required: Need urgent Delivery<br>
<span dir="ltr">Issue Description: Customer placed the order on (Apr 14, 2023). But the order is still not delivered. <strong>As per tracking nymber you were not able to reach cx as the address is invalid. </strong></span> </span>
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<div dir="ltr"><span class="separator"><span dir="ltr"><strong dir="ltr">Please note that this is the full address for the cx (Jeddah, Ar Ruwais District, As Sufaraa St., 2902 Alharkan Plaza 2, 3rd floor, apartment C3 ), please deliver to him asap.</strong></span><br>
<br>
Thanks &amp; Regards, <br>
HomeBox Cs Team </span></div>
</div>

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<span class="separator">On Tue, 18 Apr at 2:44 AM <span class="separator">, Home Box &lt;[email-masked]&gt; wrote: </span></span>

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<div><span class="separator"><span class="separator">Please take a look at ticket <a href="https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6098984" rel="noreferrer">#6098984</a> raised by +966554686869 ([email-masked]).</span></span></div>
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<span class="separator"><span class="separator">Hi Team,<br>
<br>
Late Delivery - 6823663478<br>
<br>
Order ID: 6823663478<br>
Tracking ID: SD010463734<br>
Cx Contact no: 554686869<br>
Assistance Required: Need urgent Delivery<br>
Issue Description: Customer placed the order on (Apr 14, 2023). But the order is still not delivered.<br>
<br>
Kindly contact the customer on the following phone number (554686869) to arrange an urgent delivery.<br>
<br>
Thanks &amp; Regards, <br>
HomeBox Cs Team</span></span>
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<img width="1" height="1" alt="" src="http://click.netsuite.com/q/Flz2c9uUqNY-pVDBhDhuKA~~/AALN9wA~/RgRmI9e5PlcDc3BjQgpkPjmkQmTzu6HiUhlzdXBwb3J0QGhvbWVib3hzdG9yZXMuY29tWAQAAAAB">
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6098984