Subject: Note Added - [#6046115] Damaged WWD,6811099280
From: Home Box <[email-masked]>
To: [email-masked]
Date: Fri, 21 Apr 2023 05:48:16 +0000

Hi ,    Huda Al Refaei added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6046115    Subject:  Damaged WWD,6811099280   Requester: noha mohammad    Note Content:   <div class="WordSection1">
<div class="MsoNormal"><span style='font-family:"Calibri Light","sans-serif";color:#404040'>Hi Yahia,</span></div>
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<div class="MsoNormal"><span style="color:#504E4E">Kindly note that the cx has been informed.</span></div>
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<span style='font-family:"Calibri Light","sans-serif";color:#404040'>Best Regards,</span><span style="color:#1F497D"></span>
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<b><span style='font-size:13.5pt;font-family:"Calibri Light","sans-serif";color:#3E3E3E'>Huda
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<span style='font-family:"Calibri Light","sans-serif";color:#404040'>Floor Support</span><span style="color:#1F497D"></span>
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<b><span style='font-size:9.0pt;font-family:"Calibri Light","sans-serif";color:#F2672A'>:
</span></b><span style='font-size:10.0pt;font-family:"Calibri Light","sans-serif";color:#02173C'>+</span><span style='font-size:9.0pt;font-family:"Calibri Light","sans-serif";color:#404040'>962 6 500 1333</span><span style="font-size:12.0pt;color:#404040"></span>
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<b><span style='font-size:9.0pt;font-family:"Calibri Light","sans-serif";color:#F2672A'>F:
</span></b><span style='font-size:9.0pt;font-family:"Calibri Light","sans-serif";color:#404040'>+962 6 500 1334</span><span style="color:#404040"></span>
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<b><span style='font-size:9.0pt;font-family:"Calibri Light","sans-serif";color:#F2672A'>E:
</span></b><span style='font-size:9.0pt;font-family:"Calibri Light","sans-serif";color:#404040'><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a></span>
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<b><span style='font-size:9.0pt;font-family:"Calibri Light","sans-serif";color:#F2672A'><a href="http://www.crystel.co/" target="_blank" rel="noreferrer"><span style="color:#F2672A">www.crystel.co</span></a></span></b><span style='font-size:10.0pt;font-family:"Calibri Light","sans-serif";color:#F2672A'></span>
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<div>From: Yahia Taha [mailto:[email-masked]]
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<b>Sent:</b> Tuesday, April 18, 2023 11:42 AM<br>
<b>To:</b> Huda Refai; Ruba Dabbas; Farah Badawi; Home Box<br>
<b>Cc:</b> HB.CCCKSA; Kalyan Khadka; Crys_HBKSA; Khil Basnet; Bratindra Mukherjee; Shamsheer Musthafa; AmirKhan; Hasan Razakhan<br>
<b>Subject:</b> RE: [#6046115] - Damaged WWD,6811099280</div>
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<a href="mailto:[email-masked]" rel="noreferrer"><span style="text-decoration:none">@Huda Refai</span></a> Please arrange to call the customer and explain point number 5 of attached mattress care tip (warranty terms &amp; condition ). 
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<a href="mailto:[email-masked]" id="OWAAM740A6FFBB87F4ACEB4ED3D0E95FC097B" rel="noreferrer"><span style="text-decoration:none">@Home Box</span></a> Please close the ticket.
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<div class="MsoNormal"><b><span style="font-size:12.0pt;color:black">Best Regards</span></b></div>
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<div class="MsoNormal"><b><span style="font-size:12.0pt;color:black">Yahia Taha</span></b></div>
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<span style='font-size:9.0pt;font-family:"Tahoma","sans-serif";color:#777777'>Customer Care Team Leader - Home box</span><b><span style='font-family:"Century Gothic","sans-serif";color:#1F497D'></span></b>
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<div class="MsoNormal"><b><span style='font-size:9.0pt;font-family:"Century Gothic","sans-serif";color:gray'>800-1110888</span></b></div>
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<b><span style='font-size:9.0pt;font-family:"Century Gothic","sans-serif";color:gray'>Ext: 3457</span></b><b><span style='font-size:9.0pt;font-family:"Tahoma","sans-serif";color:gray'></span></b>
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<div class="MsoNormal"><span style='font-size:7.0pt;font-family:"Arial","sans-serif";color:#777777'>Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia</span></div>
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<a href="http://www.homeboxstores.com/" rel="noreferrer"><span style='font-size:8.0pt;font-family:"Arial","sans-serif";color:gray'>www.homeboxstores.com</span></a><span style='font-size:8.0pt;font-family:"Arial","sans-serif";color:gray'> |
</span><a href="http://www.landmarkgroup.com/" rel="noreferrer"><span style='font-size:8.0pt;font-family:"Arial","sans-serif";color:gray'>www.landmarkgroup.com</span></a><span style='font-size:7.0pt;font-family:"Arial","sans-serif";color:#777777'></span>
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<b>From:</b> Kalyan Khadka &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Monday, April 17, 2023 7:46 PM<br>
<b>To:</b> Yahia Taha &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> HB.CCCKSA &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>; Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Khil Basnet &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Bratindra
 Mukherjee &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Shamsheer Musthafa &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; AmirKhan &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#6046115] - Damaged WWD,6811099280</div>
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<div class="MsoNormal">Dear <a href="mailto:[email-masked]" id="OWAAM9DAF65D97C9649EABE84EE4A9FCAC3F8" rel="noreferrer">
<span style="text-decoration:none">@Yahia Taha</span></a>
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<div class="MsoNormal">Kindly advise on below-</div>
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<li class="MsoNormal" style="mso-list:l0 level1 lfo3">The order was delivered on 18-Mar-2023<div></div>
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<li class="MsoNormal" style="mso-list:l0 level1 lfo3">Customer raised first complaint on 12-Apr-2023 regarding item delivered dirty<div></div>
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<li class="MsoNormal" style="mso-list:l0 level1 lfo3">Team was visited and confirmed that the mattress seem dirty<div></div>
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<li class="MsoNormal" style="mso-list:l0 level1 lfo3">There is no quality issue other than the dirty stains<div></div>
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<li class="MsoNormal" style="mso-list:l0 level1 lfo3">Customer raised complaint almost a month after the delivery<div></div>
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<li class="MsoNormal" style="mso-list:l0 level1 lfo3">Kindly advise should we consider it as a quality issue?<div></div>
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<li class="MsoNormal" style="mso-list:l0 level1 lfo3">Attached pictures and video for your reference
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<span style='font-size:20.0pt;font-family:"Arabic Typesetting";color:#323E4F'>Thanks &amp; Regards</span><span style='font-family:"Arabic Typesetting";color:#323E4F'>,</span><span style='font-size:12.0pt;font-family:"Arabic Typesetting";color:#323E4F'></span>
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<div class="MsoNormal"><b><span style="font-size:16.0pt;font-family:Aharoni;color:#4472C4">Kalyan Khadka 
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<span style='font-size:10.0pt;font-family:"Britannic Bold","sans-serif";color:#323E4F'>Email:-
</span><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif";color:#323E4F'><a href="mailto:[email-masked]" rel="noreferrer"><span style="color:#0563C1">[email-masked]</span></a></span><span style='font-size:12.0pt;font-family:"Bradley Hand ITC";color:#323E4F'></span>
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<span style="font-size:12.0pt;font-family:Algerian;color:#323E4F">Ext-</span><span style="font-size:12.0pt;font-family:Aharoni;color:#323E4F">2311
</span><span style='font-size:12.0pt;font-family:"Bradley Hand ITC";color:#323E4F'>HDO</span><span style="font-size:9.0pt;font-family:Aharoni;color:#323E4F"></span>
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<div class="MsoNormal"><span style='font-size:9.0pt;font-family:"Tahoma","sans-serif";color:#323E4F'>Concept Warehouse Jeddah –Al Khomrah</span></div>
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<span style='font-size:8.0pt;font-family:"Arial","sans-serif";color:#323E4F'> |
</span><a href="http://www.landmarkgroup.com/" rel="noreferrer"><span style='font-size:8.0pt;font-family:"Arial","sans-serif";color:#323E4F'>www.landmarkgroup.com</span></a><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif";color:#323E4F'></span>
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<b>From:</b> Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Wednesday, April 12, 2023 12:49 PM<br>
<b>To:</b> Kalyan Khadka &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Khil Basnet &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Bratindra Mukherjee &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Shamsheer Musthafa &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; AmirKhan &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> HB.CCCKSA &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br>
<b>Subject:</b> Fwd: [#6046115] - Damaged WWD,6811099280</div>
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<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Please take a look at ticket
<a href="https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6046115" rel="noreferrer">#6046115</a> raised by noha mohammad (<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>).</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">Hi</span></div>
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<span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">Team,</span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<div class="MsoNormal"><b><span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">Damaged</span></b></div>
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<b><span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">WWD </span></b><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<div class="MsoNormal"><b><span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">Order</span></b></div>
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<b><span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">No: 6811099280</span></b><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<div class="MsoNormal"><b><span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">Order</span></b></div>
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<b><span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">Date: 08-Mar-2023</span></b><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<b><span style='font-family:"Arial","sans-serif";color:black'>No:4805586</span></b><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">Problem</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">Statement: Cx complained the product (<b>iBella</b></span></div>
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<b><span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">Single Foam Bonnell Spring Mattress - 90x23x190 cm - White</span></b><span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">)</span>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">is receiving dirty.CX received this order on (28-March-2023) and just today he complained,  we already informed the customer it's a misuse but he is threatening
 to file a complaint with the Ministry of Commerce.</span></div>
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<span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">Please review the case with the attachment and update us.</span><span style="font-size:10.5pt;font-family:-apple-system">
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<span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">&amp; Regards, </span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">Batol</span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<span style="font-size:10.5pt;font-family:-apple-system">On Wed, 12 Apr at 1:36 PM
<span class="separator">, noha mohammad &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<span style="font-size:10.0pt;color:#3F3F46">Hello, welcome to HomeBox!</span><span style='font-size:10.0pt;font-family:"Segoe UI Emoji","sans-serif";color:#3F3F46'>&#128075;</span><span style="font-size:10.0pt;color:#3F3F46">
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<span lang="AR-SA" dir="RTL" style="font-size:10.0pt;color:#3F3F46">مرحبا، شكراً للتواصل مع هوم بوكس</span><span dir="LTR"></span><span dir="LTR"></span><span style="font-size:10.0pt;color:#3F3F46"><span dir="LTR"></span><span dir="LTR"></span>! </span><span style='font-size:10.0pt;font-family:"Segoe UI Emoji","sans-serif";color:#3F3F46'>&#128075;</span><span dir="RTL"></span><span dir="RTL"></span><span lang="AR-SA" dir="RTL" style="font-size:10.0pt;color:#3F3F46"><span dir="RTL"></span><span dir="RTL"></span>،
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<span lang="AR-SA" dir="RTL" style="font-size:10.0pt;color:#3F3F46">ما هي اللغة التي تفضلها؟</span><span style="font-size:10.0pt;color:#3F3F46"></span>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">Noha</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">Wed, 12/04/23 04:31:51 am
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Hannah HB KSA Bot</span></div>
<div></div>
<div></div>
</div>
<div class="MsoNormal"><span style="font-size:10.0pt;color:#3F3F46"><img width="512" height="512" id="_x0000_i1044" src="https://hb.supportlink.in/hb-automation/assets/images/agent-profile.png"></span></div>
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<div></div>
<div>
<div>
<div>
<div class="MsoNormal" style="background:white">
<span style="font-size:10.0pt;color:#3F3F46">Hello, what can we help you with today?
</span><span style='font-size:10.0pt;font-family:"Segoe UI Emoji","sans-serif";color:#3F3F46'>&#128129;&#127995;</span><span style="font-size:10.0pt;color:#3F3F46"></span>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46"></span></div>
<div> </div>
<div></div>
<div>
<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">1 - For help placing a new order</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">2 - Offers and Promotions</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">3 - To check order or delivery status</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">4 - For questions about returns or refund</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">5 - For complaints</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">6 - Check Store Locations</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46"></span></div>
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<div>
<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Please reply with only a single digit corresponding to the option.</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46"></span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Example Please reply only "3" to check order or delivery status.</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46"></span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">At anytime during the conversation if you wish to come back to main menu, please reply "/0".</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">Wed, 12/04/23 04:31:52 am
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">User</span></div>
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<div class="MsoNormal"><span style="color:#3F3F46"><img width="200" height="200" id="_x0000_i1045" src="https://hb.supportlink.in/hb-automation/assets/images/user-profile.png"></span></div>
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<div>
<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">5</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">Wed, 12/04/23 04:31:59 am
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Hannah HB KSA Bot</span></div>
<div></div>
<div></div>
</div>
<div class="MsoNormal"><span style="font-size:10.0pt;color:#3F3F46"><img width="512" height="512" id="_x0000_i1046" src="https://hb.supportlink.in/hb-automation/assets/images/agent-profile.png"></span></div>
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<div>
<div>
<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">I am sorry to hear you are facing issues you wish to complain about.</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">Wed, 12/04/23 04:31:59 am
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Hannah HB KSA Bot</span></div>
<div></div>
<div></div>
</div>
<div class="MsoNormal"><span style="font-size:10.0pt;color:#3F3F46"><img width="512" height="512" id="_x0000_i1047" src="https://hb.supportlink.in/hb-automation/assets/images/agent-profile.png"></span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Please enter an email address where we can contact you</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">Wed, 12/04/23 04:32:00 am
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">User</span></div>
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<div class="MsoNormal"><span style="color:#3F3F46"><img width="200" height="200" id="_x0000_i1048" src="https://hb.supportlink.in/hb-automation/assets/images/user-profile.png"></span></div>
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<div>
<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46"><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a></span></div>
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<div style="margin-left:24.75pt">
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">Wed, 12/04/23 04:32:18 am
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Hannah HB KSA Bot</span></div>
<div></div>
<div></div>
</div>
<div class="MsoNormal"><span style="font-size:10.0pt;color:#3F3F46"><img width="512" height="512" id="_x0000_i1049" src="https://hb.supportlink.in/hb-automation/assets/images/agent-profile.png"></span></div>
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<div>
<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">To help us understand the problem, please reply with the digit that best corresponds with the nature of your complaint</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46"></span></div>
<div> </div>
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<div>
<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">1. Problem with a Product or Quality of Product</span></div>
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<div>
<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">2. Complaint about Delivery</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">3. Complaint about Return or Refund</span></div>
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<div>
<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">4. Complaint about Experience in Store</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">5. Complaint about another topic</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46"></span></div>
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<div>
<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Please only reply with the digit that best corresponds to the nature of your query.
</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46"></span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Example if you wish to compaint about delivery, please only reply "2".</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">Wed, 12/04/23 04:32:19 am
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">User</span></div>
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<div></div>
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<div class="MsoNormal"><span style="color:#3F3F46"><img width="200" height="200" id="_x0000_i1050" src="https://hb.supportlink.in/hb-automation/assets/images/user-profile.png"></span></div>
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<div>
<div>
<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">1</span></div>
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<div style="margin-left:24.75pt">
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">Wed, 12/04/23 04:32:28 am
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Hannah HB KSA Bot</span></div>
<div></div>
<div></div>
</div>
<div class="MsoNormal"><span style="font-size:10.0pt;color:#3F3F46"><img width="512" height="512" id="_x0000_i1051" src="https://hb.supportlink.in/hb-automation/assets/images/agent-profile.png"></span></div>
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<div>
<div>
<div>
<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Sorry to hear that. Please let us know your Order number or Invoice Number, under which you purchased the order.
</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46"></span></div>
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<div>
<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">You can find your order number on your email confirmation for online orders. If you purchased in store, the Invoice number will be printed on your receipt.</span></div>
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</div>
<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46"></span></div>
<div> </div>
<div></div>
<div>
<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">If you cannot find either, please share with us your phone number you used during purchase.</span></div>
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</div>
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<div>
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">Wed, 12/04/23 04:32:29 am
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<div class="MsoNormal"><span style="color:#3F3F46"><img width="200" height="200" id="_x0000_i1052" src="https://hb.supportlink.in/hb-automation/assets/images/user-profile.png"></span></div>
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<div>
<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">6811099280</span></div>
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<div style="margin-left:24.75pt">
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">Wed, 12/04/23 04:33:13 am
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<div style="margin-right:22.5pt;float:right">
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Hannah HB KSA Bot</span></div>
<div></div>
<div></div>
</div>
<div class="MsoNormal"><span style="font-size:10.0pt;color:#3F3F46"><img width="512" height="512" id="_x0000_i1053" src="https://hb.supportlink.in/hb-automation/assets/images/agent-profile.png"></span></div>
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<div></div>
<div>
<div>
<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">HomeBox offers limited 2 year warranty on select furniture items. You can find more details here
<a href="https://helpsa.homeboxstores.com/en/support/solutions/folders/What%20is%20the%20Home%20Box%20Limited%20Warranty" rel="noreferrer">
https://helpsa.homeboxstores.com/en/support/solutions/folders/What%20is%20the%20Home%20Box%20Limited%20Warranty</a>?</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">Wed, 12/04/23 04:33:14 am
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<div style="margin-right:22.5pt;float:right">
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Hannah HB KSA Bot</span></div>
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<div></div>
</div>
<div class="MsoNormal"><span style="font-size:10.0pt;color:#3F3F46"><img width="512" height="512" id="_x0000_i1054" src="https://hb.supportlink.in/hb-automation/assets/images/agent-profile.png"></span></div>
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<div>
<div>
<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Please let us know in detail your complaint. Please be sure to include any pictures to explain the situation.</span></div>
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<div>
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">Wed, 12/04/23 04:33:14 am
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</div>
<div class="MsoNormal"><span style="color:#3F3F46"><img width="200" height="200" id="_x0000_i1055" src="https://hb.supportlink.in/hb-automation/assets/images/user-profile.png"></span></div>
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<div>
<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">I contacted you and sent an email as well My problem is that I received a dirty bed mattress</span></div>
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<div style="margin-left:24.75pt">
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">Wed, 12/04/23 04:33:55 am
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Hannah HB KSA Bot</span></div>
<div></div>
<div></div>
</div>
<div class="MsoNormal"><span style="font-size:10.0pt;color:#3F3F46"><img width="512" height="512" id="_x0000_i1056" src="https://hb.supportlink.in/hb-automation/assets/images/agent-profile.png"></span></div>
<div></div>
<div></div>
<div>
<div>
<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Please share pictures explaining the problem.</span></div>
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</div>
</div>
<div>
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">Wed, 12/04/23 04:33:56 am
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<div class="MsoNormal"><span style="color:#3F3F46"><img width="200" height="200" id="_x0000_i1057" src="https://hb.supportlink.in/hb-automation/assets/images/user-profile.png"></span></div>
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<div>
<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46"><br>
<a href="https://fc-use1-00-pics-bkt-00.s3.amazonaws.com/e306f3352594662ca28c6a1e6b35a47d8359469697c03b48070741c511b63cf3/f_feedbackMessage/u_3c73917ba1209d13f0af9eb483079a62265f2ddf199b0f33201096e2d44f7e17/img_50urkf8hlo_bdea0fe7df160bd751a3254cf5e502bc328e72a5932824551a1a0e50ad90bee9.jpeg" target="_blank" rel="noreferrer">Click
 here to view file </a></span></div>
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<div style="margin-left:24.75pt">
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">Wed, 12/04/23 04:34:24 am
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<div style="margin-right:22.5pt;float:right">
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Hannah HB KSA Bot</span></div>
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<div></div>
</div>
<div class="MsoNormal"><span style="font-size:10.0pt;color:#3F3F46"><img width="512" height="512" id="_x0000_i1058" src="https://hb.supportlink.in/hb-automation/assets/images/agent-profile.png"></span></div>
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<div>
<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Thank you. If you have finished entering information now please reply 1. Once you reply 1, I will begin processing your request.</span></div>
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<div>
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">Wed, 12/04/23 04:34:24 am
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<div class="MsoNormal"><span style="color:#3F3F46"><img width="200" height="200" id="_x0000_i1059" src="https://hb.supportlink.in/hb-automation/assets/images/user-profile.png"></span></div>
<div></div>
<div></div>
<div>
<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46"><br>
<a href="https://fc-use1-00-pics-bkt-00.s3.amazonaws.com/e306f3352594662ca28c6a1e6b35a47d8359469697c03b48070741c511b63cf3/f_feedbackMessage/u_3c73917ba1209d13f0af9eb483079a62265f2ddf199b0f33201096e2d44f7e17/img_hpmnqug5fe_18f4c9a8f724b650473853162e2e97b70ff2946e3118de110df4aa380d9eb0d8.jpeg" target="_blank" rel="noreferrer">Click
 here to view file </a></span></div>
<div></div>
<div></div>
</div>
<div style="margin-left:24.75pt">
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">Wed, 12/04/23 04:35:27 am
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</td>
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<td style="padding:7.5pt 15.0pt 7.5pt 15.0pt">
<div>
<div style="margin-right:22.5pt;float:right">
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Hannah HB KSA Bot</span></div>
<div></div>
<div></div>
</div>
<div class="MsoNormal"><span style="font-size:10.0pt;color:#3F3F46"><img width="512" height="512" id="_x0000_i1060" src="https://hb.supportlink.in/hb-automation/assets/images/agent-profile.png"></span></div>
<div></div>
<div></div>
<div>
<div>
<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Thank you. If you have finished entering information now please reply 1. Once you reply 1, I will begin processing your request.</span></div>
<div></div>
<div></div>
</div>
</div>
<div>
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">Wed, 12/04/23 04:35:28 am
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">User</span></div>
<div></div>
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</div>
<div class="MsoNormal"><span style="color:#3F3F46"><img width="200" height="200" id="_x0000_i1061" src="https://hb.supportlink.in/hb-automation/assets/images/user-profile.png"></span></div>
<div></div>
<div></div>
<div>
<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46"><br>
<a href="https://fc-use1-00-pics-bkt-00.s3.amazonaws.com/e306f3352594662ca28c6a1e6b35a47d8359469697c03b48070741c511b63cf3/f_feedbackMessage/u_3c73917ba1209d13f0af9eb483079a62265f2ddf199b0f33201096e2d44f7e17/img_ih1lutq9t3_9bbb70b23b1621ed5426e706d1f78eeb9a48b7579cfc143f92515416e48b6db0.jpeg" target="_blank" rel="noreferrer">Click
 here to view file </a></span></div>
<div></div>
<div></div>
</div>
<div style="margin-left:24.75pt">
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">Wed, 12/04/23 04:35:28 am
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<td style="padding:7.5pt 15.0pt 7.5pt 15.0pt">
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">User</span></div>
<div></div>
<div></div>
</div>
<div class="MsoNormal"><span style="color:#3F3F46"><img width="200" height="200" id="_x0000_i1062" src="https://hb.supportlink.in/hb-automation/assets/images/user-profile.png"></span></div>
<div></div>
<div></div>
<div>
<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46"><br>
<a href="https://fc-use1-00-pics-bkt-00.s3.amazonaws.com/e306f3352594662ca28c6a1e6b35a47d8359469697c03b48070741c511b63cf3/f_feedbackMessage/u_3c73917ba1209d13f0af9eb483079a62265f2ddf199b0f33201096e2d44f7e17/img_bnq500bhpk_b210af7cb9407b58f2f6fb35b509a9ce7ec32bbbd0271df3a7d54342c5b09200.jpeg" target="_blank" rel="noreferrer">Click
 here to view file </a></span></div>
<div></div>
<div></div>
</div>
<div style="margin-left:24.75pt">
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">Wed, 12/04/23 04:35:28 am
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</td>
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<td style="padding:7.5pt 15.0pt 7.5pt 15.0pt">
<div>
<div style="margin-right:22.5pt;float:right">
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Hannah HB KSA Bot</span></div>
<div></div>
<div></div>
</div>
<div class="MsoNormal"><span style="font-size:10.0pt;color:#3F3F46"><img width="512" height="512" id="_x0000_i1063" src="https://hb.supportlink.in/hb-automation/assets/images/agent-profile.png"></span></div>
<div></div>
<div></div>
<div>
<div>
<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Thank you. If you have finished entering information now please reply 1. Once you reply 1, I will begin processing your request.</span></div>
<div></div>
<div></div>
</div>
</div>
<div>
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">Wed, 12/04/23 04:35:29 am
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<td style="padding:7.5pt 15.0pt 7.5pt 15.0pt">
<div>
<div style="margin-right:22.5pt;float:right">
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Hannah HB KSA Bot</span></div>
<div></div>
<div></div>
</div>
<div class="MsoNormal"><span style="font-size:10.0pt;color:#3F3F46"><img width="512" height="512" id="_x0000_i1064" src="https://hb.supportlink.in/hb-automation/assets/images/agent-profile.png"></span></div>
<div></div>
<div></div>
<div>
<div>
<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Thank you. If you have finished entering information now please reply 1. Once you reply 1, I will begin processing your request.</span></div>
<div></div>
<div></div>
</div>
</div>
<div>
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">Wed, 12/04/23 04:35:29 am
</span></div>
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<td style="padding:7.5pt 15.0pt 7.5pt 15.0pt">
<div style="margin-left:24.75pt">
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">User</span></div>
<div></div>
<div></div>
</div>
<div class="MsoNormal"><span style="color:#3F3F46"><img width="200" height="200" id="_x0000_i1065" src="https://hb.supportlink.in/hb-automation/assets/images/user-profile.png"></span></div>
<div></div>
<div></div>
<div>
<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46"><br>
<a href="https://fc-use1-00-pics-bkt-00.s3.amazonaws.com/e306f3352594662ca28c6a1e6b35a47d8359469697c03b48070741c511b63cf3/f_feedbackMessage/u_3c73917ba1209d13f0af9eb483079a62265f2ddf199b0f33201096e2d44f7e17/img_lgkeq3uir6_f6902384738af8edbf833145d25be96ab70b5df4872d977394c80a33046d1fc6.jpeg" target="_blank" rel="noreferrer">Click
 here to view file </a></span></div>
<div></div>
<div></div>
</div>
<div style="margin-left:24.75pt">
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">Wed, 12/04/23 04:35:30 am
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</td>
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<td style="padding:7.5pt 15.0pt 7.5pt 15.0pt">
<div style="margin-left:24.75pt">
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">User</span></div>
<div></div>
<div></div>
</div>
<div class="MsoNormal"><span style="color:#3F3F46"><img width="200" height="200" id="_x0000_i1066" src="https://hb.supportlink.in/hb-automation/assets/images/user-profile.png"></span></div>
<div></div>
<div></div>
<div>
<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46"><br>
<a href="https://fc-use1-00-pics-bkt-00.s3.amazonaws.com/e306f3352594662ca28c6a1e6b35a47d8359469697c03b48070741c511b63cf3/f_feedbackMessage/u_3c73917ba1209d13f0af9eb483079a62265f2ddf199b0f33201096e2d44f7e17/img_tt19se3452_3fab1609517c50ad587eef07309f819e7ec1a60f95a29bece6f459af7fbf1b1b.jpeg" target="_blank" rel="noreferrer">Click
 here to view file </a></span></div>
<div></div>
<div></div>
</div>
<div style="margin-left:24.75pt">
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">Wed, 12/04/23 04:35:31 am
</span></div>
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</div>
</td>
</tr>
<tr>
<td style="padding:7.5pt 15.0pt 7.5pt 15.0pt">
<div>
<div style="margin-right:22.5pt;float:right">
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Hannah HB KSA Bot</span></div>
<div></div>
<div></div>
</div>
<div class="MsoNormal"><span style="font-size:10.0pt;color:#3F3F46"><img width="512" height="512" id="_x0000_i1067" src="https://hb.supportlink.in/hb-automation/assets/images/agent-profile.png"></span></div>
<div></div>
<div></div>
<div>
<div>
<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Thank you. If you have finished entering information now please reply 1. Once you reply 1, I will begin processing your request.</span></div>
<div></div>
<div></div>
</div>
</div>
<div>
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">Wed, 12/04/23 04:35:31 am
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<td style="padding:7.5pt 15.0pt 7.5pt 15.0pt">
<div>
<div style="margin-right:22.5pt;float:right">
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Hannah HB KSA Bot</span></div>
<div></div>
<div></div>
</div>
<div class="MsoNormal"><span style="font-size:10.0pt;color:#3F3F46"><img width="512" height="512" id="_x0000_i1068" src="https://hb.supportlink.in/hb-automation/assets/images/agent-profile.png"></span></div>
<div></div>
<div></div>
<div>
<div>
<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Thank you. If you have finished entering information now please reply 1. Once you reply 1, I will begin processing your request.</span></div>
<div></div>
<div></div>
</div>
</div>
<div>
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">Wed, 12/04/23 04:35:31 am
</span></div>
<div></div>
<div></div>
</div>
</div>
</td>
</tr>
<tr>
<td style="padding:7.5pt 15.0pt 7.5pt 15.0pt">
<div style="margin-left:24.75pt">
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">User</span></div>
<div></div>
<div></div>
</div>
<div class="MsoNormal"><span style="color:#3F3F46"><img width="200" height="200" id="_x0000_i1069" src="https://hb.supportlink.in/hb-automation/assets/images/user-profile.png"></span></div>
<div></div>
<div></div>
<div>
<div>
<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">Even the card has black dirty spots it looks like fungal growth!!!</span></div>
<div></div>
<div></div>
</div>
</div>
<div style="margin-left:24.75pt">
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">Wed, 12/04/23 04:35:56 am
</span></div>
<div></div>
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</td>
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<tr>
<td style="padding:7.5pt 15.0pt 7.5pt 15.0pt">
<div>
<div style="margin-right:22.5pt;float:right">
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Hannah HB KSA Bot</span></div>
<div></div>
<div></div>
</div>
<div class="MsoNormal"><span style="font-size:10.0pt;color:#3F3F46"><img width="512" height="512" id="_x0000_i1070" src="https://hb.supportlink.in/hb-automation/assets/images/agent-profile.png"></span></div>
<div></div>
<div></div>
<div>
<div>
<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Thank you. If you have finished entering information now please reply 1. Once you reply 1, I will begin processing your request.</span></div>
<div></div>
<div></div>
</div>
</div>
<div>
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">Wed, 12/04/23 04:35:56 am
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<td style="padding:7.5pt 15.0pt 7.5pt 15.0pt">
<div style="margin-left:24.75pt">
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">User</span></div>
<div></div>
<div></div>
</div>
<div class="MsoNormal"><span style="color:#3F3F46"><img width="200" height="200" id="_x0000_i1071" src="https://hb.supportlink.in/hb-automation/assets/images/user-profile.png"></span></div>
<div></div>
<div></div>
<div>
<div>
<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">1</span></div>
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</div>
</div>
<div style="margin-left:24.75pt">
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">Wed, 12/04/23 04:36:01 am
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</div>
</td>
</tr>
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<td style="padding:7.5pt 15.0pt 7.5pt 15.0pt">
<div>
<div style="margin-right:22.5pt;float:right">
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Hannah HB KSA Bot</span></div>
<div></div>
<div></div>
</div>
<div class="MsoNormal"><span style="font-size:10.0pt;color:#3F3F46"><img width="512" height="512" id="_x0000_i1072" src="https://hb.supportlink.in/hb-automation/assets/images/agent-profile.png"></span></div>
<div></div>
<div></div>
<div>
<div>
<div>
<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Thank you. I will now get this request processed and checked through our systems. This may take several minnutes.
</span></div>
<div></div>
<div></div>
</div>
<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46"></span></div>
<div> </div>
<div></div>
<div>
<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Occassionally it may take upto 4 hours for a response. Kindly wait for a response here.</span></div>
<div></div>
<div></div>
</div>
</div>
</div>
<div>
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">Wed, 12/04/23 04:36:02 am
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<td style="padding:7.5pt 15.0pt 7.5pt 15.0pt">
<div>
<div style="margin-right:22.5pt;float:right">
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Hannah HB KSA Bot</span></div>
<div></div>
<div></div>
</div>
<div class="MsoNormal"><span style="font-size:10.0pt;color:#3F3F46"><img width="512" height="512" id="_x0000_i1073" src="https://hb.supportlink.in/hb-automation/assets/images/agent-profile.png"></span></div>
<div></div>
<div></div>
<div>
<div>
<div>
<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">While most requests are processed in under 30 minutes, some requests may take upto 4 hours.
</span></div>
<div></div>
<div></div>
</div>
<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46"></span></div>
<div> </div>
<div></div>
<div>
<div class="MsoNormal" style="background:white">
<strong><span style='font-size:10.0pt;font-family:"Calibri","sans-serif";color:#3F3F46'>Please do not reply or send any further messages. Any further messages may disrupt the flow of automatic processing of your
 request.</span></strong><span style="font-size:10.0pt;color:#3F3F46"></span>
</div>
<div></div>
<div></div>
</div>
<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46"></span></div>
<div> </div>
<div></div>
<div>
<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Kindly wait for a reply from me. I will get back to you as soon as I can.</span></div>
<div></div>
<div></div>
</div>
<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46"></span></div>
<div> </div>
<div></div>
<div>
<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Thank you for your patience.</span></div>
<div></div>
<div></div>
</div>
</div>
</div>
<div>
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">Wed, 12/04/23 04:36:16 am
</span></div>
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<td style="padding:7.5pt 15.0pt 7.5pt 15.0pt">
<div>
<div style="margin-right:22.5pt;float:right">
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Hannah HB KSA Bot</span></div>
<div></div>
<div></div>
</div>
<div class="MsoNormal"><span style="font-size:10.0pt;color:#3F3F46"><img width="512" height="512" id="_x0000_i1074" src="https://hb.supportlink.in/hb-automation/assets/images/agent-profile.png"></span></div>
<div></div>
<div></div>
<div>
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">Wed, 12/04/23 04:36:31 am
</span></div>
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<td style="padding:7.5pt 15.0pt 7.5pt 15.0pt">
<div>
<div style="margin-right:22.5pt;float:right">
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Hannah HB KSA Bot</span></div>
<div></div>
<div></div>
</div>
<div class="MsoNormal"><span style="font-size:10.0pt;color:#3F3F46"><img width="512" height="512" id="_x0000_i1075" src="https://hb.supportlink.in/hb-automation/assets/images/agent-profile.png"></span></div>
<div></div>
<div></div>
<div>
<div>
<div>
<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">I'm sorry to inform you that after checking the product images, I can see that the product has been damaged due to usage issues and we are unable to provide warranty
 as it does not come under manufacturing defects.</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">misuse
</span></div>
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</div>
</div>
</div>
<div>
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">Wed, 12/04/23 10:33:17 am
</span></div>
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</div>
</div>
</td>
</tr>
<tr>
<td style="padding:7.5pt 15.0pt 7.5pt 15.0pt">
<div>
<div style="margin-right:22.5pt;float:right">
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Hannah HB KSA Bot</span></div>
<div></div>
<div></div>
</div>
<div class="MsoNormal"><span style="font-size:10.0pt;color:#3F3F46"><img width="512" height="512" id="_x0000_i1076" src="https://hb.supportlink.in/hb-automation/assets/images/agent-profile.png"></span></div>
<div></div>
<div></div>
<div>
<div>
<div>
<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Please refer to our warranty policy from the link below:
<a href="https://bit.ly/3NBYMsj" target="_blank" rel="noreferrer">https://bit.ly/3NBYMsj</a><br>
 </span></div>
<div></div>
<div></div>
</div>
</div>
</div>
<div>
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">Wed, 12/04/23 10:33:18 am
</span></div>
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</td>
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<td style="padding:7.5pt 15.0pt 7.5pt 15.0pt">
<div>
<div style="margin-right:22.5pt;float:right">
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Hannah HB KSA Bot</span></div>
<div></div>
<div></div>
</div>
<div class="MsoNormal"><span style="font-size:10.0pt;color:#3F3F46"><img width="512" height="512" id="_x0000_i1077" src="https://hb.supportlink.in/hb-automation/assets/images/agent-profile.png"></span></div>
<div></div>
<div></div>
<div>
<div>
<div>
<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Thank you. Please reply with single digit corresponding to your choice:</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">1 to Close this conversation<br>
2 to If you wish to send additional information for our system to review regarding your query<br>
3 to Start this again from Main Menu<br>
 </span></div>
<div></div>
<div></div>
</div>
</div>
</div>
<div>
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">Wed, 12/04/23 10:33:19 am
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<td style="padding:7.5pt 15.0pt 7.5pt 15.0pt">
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">User</span></div>
<div></div>
<div></div>
</div>
<div class="MsoNormal"><span style="color:#3F3F46"><img width="200" height="200" id="_x0000_i1078" src="https://hb.supportlink.in/hb-automation/assets/images/user-profile.png"></span></div>
<div></div>
<div></div>
<div>
<div>
<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">We received it like this !!!</span></div>
<div></div>
<div></div>
</div>
</div>
<div style="margin-left:24.75pt">
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">Wed, 12/04/23 12:18:29 pm
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<td style="padding:7.5pt 15.0pt 7.5pt 15.0pt">
<div>
<div style="margin-right:22.5pt;float:right">
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Hannah HB KSA Bot</span></div>
<div></div>
<div></div>
</div>
<div class="MsoNormal"><span style="font-size:10.0pt;color:#3F3F46"><img width="512" height="512" id="_x0000_i1079" src="https://hb.supportlink.in/hb-automation/assets/images/agent-profile.png"></span></div>
<div></div>
<div></div>
<div>
<div>
<div>
<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">You've sent a message that I as your bot could not understand.</span></div>
<div></div>
<div></div>
</div>
<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46"></span></div>
<div> </div>
<div></div>
<div>
<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Please reply:</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">1 if you wish to close this chat conversation</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">2 If you wish to provide additional information in your request for me to review</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">3 If you wish to go back to Main Menu</span></div>
<div></div>
<div></div>
</div>
</div>
</div>
<div>
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">Wed, 12/04/23 12:18:30 pm
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<td style="padding:7.5pt 15.0pt 7.5pt 15.0pt">
<div style="margin-left:24.75pt">
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">User</span></div>
<div></div>
<div></div>
</div>
<div class="MsoNormal"><span style="color:#3F3F46"><img width="200" height="200" id="_x0000_i1080" src="https://hb.supportlink.in/hb-automation/assets/images/user-profile.png"></span></div>
<div></div>
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<div>
<div>
<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">2</span></div>
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<div style="margin-left:24.75pt">
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">Wed, 12/04/23 12:18:41 pm
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<td style="padding:7.5pt 15.0pt 7.5pt 15.0pt">
<div>
<div style="margin-right:22.5pt;float:right">
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Hannah HB KSA Bot</span></div>
<div></div>
<div></div>
</div>
<div class="MsoNormal"><span style="font-size:10.0pt;color:#3F3F46"><img width="512" height="512" id="_x0000_i1081" src="https://hb.supportlink.in/hb-automation/assets/images/agent-profile.png"></span></div>
<div></div>
<div></div>
<div>
<div>
<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Please enter the additional information as requested. Please enter as much information as possible in one message. You can also send images after you've entered your
 message.</span></div>
<div></div>
<div></div>
</div>
</div>
<div>
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">Wed, 12/04/23 12:18:42 pm
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<td style="padding:7.5pt 15.0pt 7.5pt 15.0pt">
<div style="margin-left:24.75pt">
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">User</span></div>
<div></div>
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</div>
<div class="MsoNormal"><span style="color:#3F3F46"><img width="200" height="200" id="_x0000_i1082" src="https://hb.supportlink.in/hb-automation/assets/images/user-profile.png"></span></div>
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<div>
<div>
<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">How come it’s misuse and we recived it like this ?!!!! I will raise a complaint to the Ministry of Commerce</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">Wed, 12/04/23 12:20:35 pm
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<td style="padding:7.5pt 15.0pt 7.5pt 15.0pt">
<div>
<div style="margin-right:22.5pt;float:right">
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Hannah HB KSA Bot</span></div>
<div></div>
<div></div>
</div>
<div class="MsoNormal"><span style="font-size:10.0pt;color:#3F3F46"><img width="512" height="512" id="_x0000_i1083" src="https://hb.supportlink.in/hb-automation/assets/images/agent-profile.png"></span></div>
<div></div>
<div></div>
<div>
<div>
<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">OK, now if you have finished adding all information, and would now want to send that information to be processed through our system please reply with 1.</span></div>
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<div>
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">Wed, 12/04/23 12:20:36 pm
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<td style="padding:7.5pt 15.0pt 7.5pt 15.0pt">
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">User</span></div>
<div></div>
<div></div>
</div>
<div class="MsoNormal"><span style="color:#3F3F46"><img width="200" height="200" id="_x0000_i1084" src="https://hb.supportlink.in/hb-automation/assets/images/user-profile.png"></span></div>
<div></div>
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<div>
<div>
<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">1</span></div>
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<div style="margin-left:24.75pt">
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">Wed, 12/04/23 12:20:43 pm
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<td style="padding:7.5pt 15.0pt 7.5pt 15.0pt">
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<div style="margin-right:22.5pt;float:right">
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Hannah HB KSA Bot</span></div>
<div></div>
<div></div>
</div>
<div class="MsoNormal"><span style="font-size:10.0pt;color:#3F3F46"><img width="512" height="512" id="_x0000_i1085" src="https://hb.supportlink.in/hb-automation/assets/images/agent-profile.png"></span></div>
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<div></div>
<div>
<div>
<div>
<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Thank you. I will now get this request processed and checked through our systems. This may take several minnutes.
</span></div>
<div></div>
<div></div>
</div>
<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46"></span></div>
<div> </div>
<div></div>
<div>
<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Occassionally it may take upto 4 hours for a response. Kindly wait for a response here.</span></div>
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<div></div>
</div>
</div>
</div>
<div>
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">Wed, 12/04/23 12:20:44 pm
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<td style="padding:7.5pt 15.0pt 7.5pt 15.0pt">
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<div style="margin-right:22.5pt;float:right">
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Hannah HB KSA Bot</span></div>
<div></div>
<div></div>
</div>
<div class="MsoNormal"><span style="font-size:10.0pt;color:#3F3F46"><img width="512" height="512" id="_x0000_i1086" src="https://hb.supportlink.in/hb-automation/assets/images/agent-profile.png"></span></div>
<div></div>
<div></div>
<div>
<div>
<div>
<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">While most requests are processed in under 30 minutes, some requests may take upto 4 hours.
</span></div>
<div></div>
<div></div>
</div>
<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46"></span></div>
<div> </div>
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<div>
<div class="MsoNormal" style="background:white">
<strong><span style='font-size:10.0pt;font-family:"Calibri","sans-serif";color:#3F3F46'>Please do not reply or send any further messages. Any further messages may disrupt the flow of automatic processing of your
 request.</span></strong><span style="font-size:10.0pt;color:#3F3F46"></span>
</div>
<div></div>
<div></div>
</div>
<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46"></span></div>
<div> </div>
<div></div>
<div>
<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Kindly wait for a reply from me. I will get back to you as soon as I can.</span></div>
<div></div>
<div></div>
</div>
<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46"></span></div>
<div> </div>
<div></div>
<div>
<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Thank you for your patience.</span></div>
<div></div>
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</div>
</div>
</div>
<div>
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">Wed, 12/04/23 12:20:58 pm
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<td style="padding:7.5pt 15.0pt 7.5pt 15.0pt">
<div>
<div style="margin-right:22.5pt;float:right">
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Hannah HB KSA Bot</span></div>
<div></div>
<div></div>
</div>
<div class="MsoNormal"><span style="font-size:10.0pt;color:#3F3F46"><img width="512" height="512" id="_x0000_i1087" src="https://hb.supportlink.in/hb-automation/assets/images/agent-profile.png"></span></div>
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<div>
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">Wed, 12/04/23 12:21:13 pm
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<td style="padding:7.5pt 15.0pt 7.5pt 15.0pt">
<div>
<div style="margin-right:22.5pt;float:right">
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Hannah HB KSA Bot</span></div>
<div></div>
<div></div>
</div>
<div class="MsoNormal"><span style="font-size:10.0pt;color:#3F3F46"><img width="512" height="512" id="_x0000_i1088" src="https://hb.supportlink.in/hb-automation/assets/images/agent-profile.png"></span></div>
<div></div>
<div></div>
<div>
<div>
<div>
<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">I sincerely apologize for this inconvenience caused to you. This is definitely not the kind of experience we want you to have when shopping with us.</span></div>
<div></div>
<div></div>
</div>
</div>
</div>
<div>
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">Wed, 12/04/23 12:35:54 pm
</span></div>
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</td>
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<td style="padding:7.5pt 15.0pt 7.5pt 15.0pt">
<div>
<div style="margin-right:22.5pt;float:right">
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Hannah HB KSA Bot</span></div>
<div></div>
<div></div>
</div>
<div class="MsoNormal"><span style="font-size:10.0pt;color:#3F3F46"><img width="512" height="512" id="_x0000_i1089" src="https://hb.supportlink.in/hb-automation/assets/images/agent-profile.png"></span></div>
<div></div>
<div></div>
<div>
<div>
<div>
<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Your complaint has been ragistred with reference ID 4805586 The team has been informed and they will be contacting you shortly in order to inspect and get this sorted
 out for you. This process can take between 3-5 days.</span></div>
<div></div>
<div></div>
</div>
</div>
</div>
<div>
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">Wed, 12/04/23 12:35:55 pm
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</td>
</tr>
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<td style="padding:7.5pt 15.0pt 7.5pt 15.0pt">
<div>
<div style="margin-right:22.5pt;float:right">
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Hannah HB KSA Bot</span></div>
<div></div>
<div></div>
</div>
<div class="MsoNormal"><span style="font-size:10.0pt;color:#3F3F46"><img width="512" height="512" id="_x0000_i1090" src="https://hb.supportlink.in/hb-automation/assets/images/agent-profile.png"></span></div>
<div></div>
<div></div>
<div>
<div>
<div>
<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Thank you. Please reply with single digit corresponding to your choice:</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">1 to Close this conversation<br>
2 to If you wish to send additional information for our system to review regarding your query<br>
3 to Start this again from Main Menu<br>
 </span></div>
<div></div>
<div></div>
</div>
</div>
</div>
<div>
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">Wed, 12/04/23 12:35:56 pm
</span></div>
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</td>
</tr>
</tbody>
</table>
</blockquote>
</div>
</div>
<div class="MsoNormal">
<span style="font-size:10.5pt;font-family:-apple-system"><br>
</span><span style="font-size:1.0pt;font-family:fdtktid;color:white">6046115:1125156</span><span style="font-size:10.5pt;font-family:-apple-system">
</span>
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</div>
<div class="MsoNormal"><span style='font-size:12.0pt;font-family:"Times New Roman","serif"'>This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from
 disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message,
 or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither
 the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof.
<a href="http://www.landmarkgroup.com" rel="noreferrer">www.landmarkgroup.com</a> </span></div>
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<div></div>

</blockquote></div>