Subject: Re: ageing tickets report 19-04/2023
From: Syed Ataullah <[email-masked]>
To: Kalyan Khadka <[email-masked]>, Hcwh Taif <[email-masked]>
Cc: Yahia Taha <[email-masked]>, Saurabh Dadu <[email-masked]>, Deeksha Dadu <[email-masked]>, "[email-masked]" <[email-masked]>
Date: Thu, 20 Apr 2023 09:32:13 +0000

Hi Kalyan,

Thank you for your prompt action.

inform the customer as per your request.

Syed Ataullah
________________________________
From: Kalyan Khadka <[email-masked]>
Sent: Thursday, April 20, 2023 2:12 AM
To: Syed Ataullah <[email-masked]>; Hcwh Taif <[email-masked]>
Cc: Yahia Taha <[email-masked]>; Saurabh Dadu <[email-masked]>; Deeksha Dadu <[email-masked]>; [email-masked] <[email-masked]>
Subject: RE: ageing tickets report 19-04/2023

Dear @Syed Ataullah<mailto:[email-masked]>

Pls find the attached WH remarks for Jeddah aging tickets

Thanks & Regards,

Kalyan Khadka

Email:- [email-masked]<mailto:[email-masked]>

Ext-2311 HDO

Concept Warehouse Jeddah –Al Khomrah

 | www.landmarkgroup.com<http://www.landmarkgroup.com/>

From: Syed Ataullah <[email-masked]>
Sent: Wednesday, April 19, 2023 5:29 PM
To: Hbriyadh Warehouse <[email-masked]>; HBfeederwarehouse Abha <[email-masked]>; Hbdammam Whdelivery <[email-masked]>; Kalyan Khadka <[email-masked]>; Feederwarehouse Tabuk <[email-masked]>; Hcwh Taif <[email-masked]>
Cc: Yahia Taha <[email-masked]>; Saurabh Dadu <[email-masked]>; Deeksha Dadu <[email-masked]>; [email-masked]
Subject: ageing tickets report 19-04/2023

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Hi Team.

Please look into the aging tickets, Requesting you to give a resolution on it ASAP.

Ticket ID

Subject

Created time

Ageing

Order ID

Reason Category

Department

Remark

5843143

follow up Damaged WWD . 29031201130620230301

13-03-2023 23:42

+15days

4750864

WWD Damaged/Manufacturing Fault

Riyadh WWD WH

Inspection report required

5890808

Request approval for maintenance 29006201149820211102

19-03-2023 19:58

+15days

82021110244

WWD Damaged/Manufacturing Fault

Dammam WWD WH

Inspection report required

5910515

Order # 6813250816 - Damaged WWD

22-03-2023 19:10

+15days

6813250816

WWD Damaged/Manufacturing Fault

Jeddah WWD WH

Pending replacement, stock available in Riyadh WH

5919245

follow up complaint 6805108275

24-03-2023 17:32

+15days

6805108275

WWD Damaged/Manufacturing Fault

Dammam WWD WH

replacement done

5922223

Maintenance / 6807428884

25-03-2023 14:11

+15days

6807428884

WWD Damaged/Manufacturing Fault

Riyadh WWD WH

in the first report no issue was found by the team, but as per the picture and video there is an issue, second inspection report is required

5928384

Replacement pending  - 29056201880020230223

26-03-2023 17:30

+15days

4741119

WWD Damaged/Manufacturing Fault

Jeddah WWD WH

replacement pending

5930476

Damaged | 6807439667 new crm : 4747597

27-03-2023 01:48

+15days

6807439667

WWD Damaged/Manufacturing Fault

Taif WWD WH

Pending delivery for long, not resolved even after multiple false commitment

5933984

Damaged WWD 6815898502

27-03-2023 18:39

+15days

6815898502

WWD Damaged/Manufacturing Fault

Riyadh WWD WH

scratches issue no inspection done yet

5939495

Maintenance WWD - 6177213938

28-03-2023 17:15

+15days

6177213938

WWD Damaged/Manufacturing Fault

Dammam WWD WH

Inspection report required

5954614

Damaged | 6813037375 new crm : 4764883

31-03-2023 00:37

+15days

6813037375

WWD Damaged/Manufacturing Fault

Jeddah WWD WH

Replacement is supposed to be done by 17th April

5970355

Pending replacement,29025201090420230310

02-04-2023 15:25

+15days

4751419

WWD Damaged/Manufacturing Fault

Riyadh WWD WH

The replacement was approved but no one contacted him to resolve the issue

5972045

Damage WWD 6815409411

02-04-2023 19:29

+15days

6815409411

WWD Damaged/Manufacturing Fault

Riyadh WWD WH

replaced item is also not in good condition

5975438

Damage WWD - 6814481891

03-04-2023 05:02

11-15 days

6814481891

WWD Damaged/Manufacturing Fault

Dammam WWD WH

Need to arrange a collection for RDO

5980230

Damaged Table tea invoice # 29008202180720230313

03-04-2023 18:24

11-15 days

4823838

WWD Damaged/Manufacturing Fault

Jeddah WWD WH

Pending replacement, stock available in Riyadh WH

5989573

Maintenance Request,6804931233

04-04-2023 20:04

11-15 days

6804931233

WWD Damaged/Manufacturing Fault

Riyadh WWD WH

Inspection pending

5990069

Request approval for return WWD item - 6815965737

04-04-2023 21:24

11-15 days

6815965737

WWD Damaged/Manufacturing Fault

Tabuk WWD WH

will be collected after EID

5994681

WWD issue-6176766145

05-04-2023 13:43

11-15 days

6176766145

WWD Damaged/Manufacturing Fault

Abha WWD WH

pull out for repair

6002071

Maintenance Request,29025202754720211231

06-04-2023 14:50

11-15 days

4799116

WWD Damaged/Manufacturing Fault

Riyadh WWD WH

The dining set got broken suddenly, the video is attached in the Email. CC manager suggested checking the issue

Regards

Syed.

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