Subject: Note Added - [#6105173] Late Delivery - 6816895807
From: Home Box <[email-masked]>
To: [email-masked]
Date: Thu, 20 Apr 2023 09:23:28 +0000 (UTC)

Hi ,    Hcwh Taif added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6105173    Subject:  Late Delivery - 6816895807   Requester: Eman Alqarni    Note Content:   <div class="WordSection1">
<div class="MsoNormal">We scheduled invoice on 17<sup>th</sup> April, due to wrong size item customer return.</div>
<div></div>
<div></div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div class="MsoNormal">Invoice rescheduled for 26<sup>th</sup> April for clear customer issue
</div>
<div></div>
<div></div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div class="MsoNormal">Regards</div>
<div></div>
<div></div>
<div class="MsoNormal">Sharan </div>
<div></div>
<div></div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<div class="MsoNormal"><b></b></div>
</div>
</div>
</div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Home Box &lt;[email-masked]&gt; <br>
<b>Sent:</b> Thursday, April 20, 2023 12:16 PM<br>
<b>To:</b> Hcwh Taif &lt;[email-masked]&gt;; Shamsheer Musthafa &lt;[email-masked]&gt;<br>
<b>Cc:</b> HB.CCCKSA &lt;[email-masked]&gt;; [email-masked]<br>
<b>Subject:</b> Fwd: [#6105173] - Late Delivery - 6816895807</div>
<div></div>
<div></div>

<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div>
<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
</span></i></b><span style="color:indianred"></span>
</div>
<div></div>
<div></div>
<div>
<div>
<div>
<div>
<div>
<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif'></span></div>
<div> </div>
<div></div>
</div>
</div>
<div>
<div class="MsoNormal">
<span style="font-size:10.5pt;font-family:Roboto;color:#183247">Hi Team,</span><span style='font-size:10.5pt;font-family:"-apple-system",serif;color:#183247'></span>
</div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif;color:#183247'></span></div>
<div> </div>
<div></div>
</div>
<div>
<div class="MsoNormal">
<b><span style="font-size:10.5pt;font-family:Roboto;color:#183247">Late Delivery</span></b><span style='font-size:10.5pt;font-family:"-apple-system",serif;color:#183247'></span>
</div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif;color:#183247'></span></div>
<div> </div>
<div></div>
</div>
<div>
<div class="MsoNormal">
<b><span style="font-size:10.5pt;font-family:Roboto;color:#183247">Order ID:</span></b><span style="font-size:10.5pt;font-family:Roboto;color:#183247"> 6816895807</span><span style='font-size:10.5pt;font-family:"-apple-system",serif;color:#183247'>
</span>
</div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal">
<b><span style="font-size:10.5pt;font-family:Roboto;color:#183247">CRM ID:</span></b><span style="font-size:10.5pt;font-family:Roboto;color:#183247"> 4830998</span><span style='font-size:10.5pt;font-family:"-apple-system",serif;color:#183247'>
</span>
</div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal">
<b><span style="font-size:10.5pt;font-family:Roboto;color:#183247">Cx Contact no</span></b><span style="font-size:10.5pt;font-family:Roboto;color:#183247">: 533269658</span><span style='font-size:10.5pt;font-family:"-apple-system",serif;color:#183247'>
</span>
</div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif;color:#183247'></span></div>
<div> </div>
<div></div>
</div>
<div>
<div class="MsoNormal">
<span style="font-size:10.5pt;font-family:Roboto;color:#183247">Assistance Required: Need urgent Delivery</span><span style='font-size:10.5pt;font-family:"-apple-system",serif;color:#183247'></span>
</div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal">
<span style="font-size:10.5pt;font-family:Roboto;color:#183247">Issue Description: Kindly rearrange the delivery asap</span><span style='font-size:10.5pt;font-family:"-apple-system",serif;color:#183247'></span>
</div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif;color:#183247'></span></div>
<div> </div>
<div></div>
</div>
<div>
<div class="MsoNormal">
<span style="font-size:10.5pt;font-family:Roboto;color:#183247">as per cx, you have reschedule the order many times and for the same reason (wrong item) please arrange delivery with the correct one asap cx is upset and want to raise MOC
 complain.</span><span style='font-size:10.5pt;font-family:"-apple-system",serif;color:#183247'></span>
</div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif;color:#183247'></span></div>
<div> </div>
<div></div>
</div>
<div>
<div class="MsoNormal">
<span style="font-size:10.5pt;font-family:Roboto;color:#183247">Thanks &amp; Regards, </span><span style='font-size:10.5pt;font-family:"-apple-system",serif;color:#183247'></span>
</div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal">
<span style="font-size:10.5pt;font-family:Roboto;color:#183247">HomeBox Cs Team</span><span style='font-size:10.5pt;font-family:"-apple-system",serif;color:#183247'></span>
</div>
<div></div>
<div></div>
</div>
<div>
<blockquote style="margin-top:5.0pt;margin-bottom:5.0pt">
<div class="MsoNormal">
<span style='font-size:10.5pt;font-family:"-apple-system",serif'>On Tue, 18 Apr at 1:40 PM
<span class="separator">, Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
</span></span><span class="separator"></span>
</div>
<div></div>
<div></div>
<div>
<div>
<div>
<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>Please take a look at ticket
<a href="https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6105173" rel="noreferrer">#6105173</a> raised by Eman Alqarni (<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>).</span></div>
<div></div>
<div></div>
</div>
</div>
<div>
<div>
<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif'></span></div>
<div> </div>
<div></div>
</div>
</div>
<div>
<div class="MsoNormal" style="background:white">
<span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">Hi Team,</span><span style='font-size:10.5pt;font-family:"-apple-system",serif'></span>
</div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal" style="background:white"><span style='font-size:10.5pt;font-family:"-apple-system",serif'></span></div>
<div> </div>
<div></div>
</div>
<div>
<div class="MsoNormal" style="background:white">
<b><span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">Late Delivery</span></b><span style='font-size:10.5pt;font-family:"-apple-system",serif'></span>
</div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal" style="background:white"><span style='font-size:10.5pt;font-family:"-apple-system",serif'></span></div>
<div> </div>
<div></div>
</div>
<div>
<div class="MsoNormal" style="background:white">
<b><span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">Order ID:</span></b><span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white"> 6816895807</span><span style='font-size:10.5pt;font-family:"-apple-system",serif;color:black'>
</span><span style='font-size:10.5pt;font-family:"-apple-system",serif'></span>
</div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal" style="background:white">
<b><span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">CRM ID:</span></b><span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white"> 4823997</span><span style='font-size:10.5pt;font-family:"-apple-system",serif;color:black'>
</span><span style='font-size:10.5pt;font-family:"-apple-system",serif'></span>
</div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal" style="background:white">
<b><span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">Cx Contact no</span></b><span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">:</span>
</div>
<div></div>
<div></div>
<div class="MsoNormal" style="background:white">
<span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">533269658</span><span style='font-size:10.5pt;font-family:"-apple-system",serif;color:black'>
</span><span style='font-size:10.5pt;font-family:"-apple-system",serif'></span>
</div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal">
<span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">​</span><span style='font-size:10.5pt;font-family:"-apple-system",serif'></span>
</div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal" style="background:white"><span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">Assistance Required:</span></div>
<div></div>
<div></div>
<div class="MsoNormal" style="background:white">
<span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">Need urgent Delivery</span><span style='font-size:10.5pt;font-family:"-apple-system",serif'></span>
</div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal" style="background:white"><span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">Issue Description: Kindly</span></div>
<div></div>
<div></div>
<div class="MsoNormal" style="background:white">
<span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">rearrange the delivery asap</span><span style='font-size:10.5pt;font-family:"-apple-system",serif'></span>
</div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal" style="background:white"><span style='font-size:10.5pt;font-family:"-apple-system",serif'></span></div>
<div> </div>
<div></div>
</div>
<div>
<div class="MsoNormal" style="background:white"><span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">Kindly contact the customer</span></div>
<div></div>
<div></div>
<div class="MsoNormal" style="background:white"><span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">on the following phone number (<b>533269658</b>)</span></div>
<div></div>
<div></div>
<div class="MsoNormal" style="background:white">
<span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">to arrange an urgent delivery.</span><span style='font-size:10.5pt;font-family:"-apple-system",serif;color:black'>
</span><span style='font-size:10.5pt;font-family:"-apple-system",serif'></span>
</div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal" style="background:white"><span style='font-size:10.5pt;font-family:"-apple-system",serif'></span></div>
<div> </div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">Thanks</span></div>
<div></div>
<div></div>
<div class="MsoNormal">
<span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">&amp; Regards, </span><span style='font-size:10.5pt;font-family:"-apple-system",serif'></span>
</div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">HomeBox</span></div>
<div></div>
<div></div>
<div class="MsoNormal">
<span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">Cs Team</span><span style='font-size:10.5pt;font-family:"-apple-system",serif'></span>
</div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif'></span></div>
<div> </div>
<div></div>
</div>
<div>
<blockquote style="margin-top:5.0pt;margin-bottom:5.0pt">
<div class="MsoNormal">
<span style='font-size:10.5pt;font-family:"-apple-system",serif'>On Tue, 18 Apr at 1:38 PM
<span class="separator">, Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
</span></span><span class="separator"></span>
</div>
<div></div>
<div></div>
<div>
<div>
<div>
<div class="MsoNormal" dir="RTL" style="text-align:right;direction:rtl;unicode-bidi:embed">
<span lang="AR-SA" style="font-size:10.5pt">مرحبا عميلنا العزيز،</span><span dir="LTR"></span>
</div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span lang="AR-SA" dir="RTL" style="font-size:10.5pt"></span></div>
<div> </div>
<div></div>
</div>
<div>
<div class="MsoNormal" dir="RTL" style="text-align:right;direction:rtl;unicode-bidi:embed">
<span lang="AR-SA" style="font-size:10.5pt">شكرًا لك على تواصلك معنا ومنحنا الفرصة لخدمتك.</span><span dir="LTR" style='font-size:10.5pt;font-family:"-apple-system",serif'></span>
</div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span lang="AR-SA" dir="RTL" style="font-size:10.5pt"></span></div>
<div> </div>
<div></div>
</div>
<div>
<div class="MsoNormal" dir="RTL" style="text-align:right;direction:rtl;unicode-bidi:embed">
<span lang="AR-SA" style="font-size:10.5pt">نعتذر بصدق عن أي إزعاج ، </span><span dir="LTR" style='font-size:10.5pt;font-family:"-apple-system",serif'></span>
</div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal" dir="RTL" style="text-align:right;direction:rtl;unicode-bidi:embed">
<span dir="LTR" style='font-size:10.5pt;font-family:"-apple-system",serif'>​</span><span lang="AR-SA" style="font-size:10.5pt"></span>
</div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal" dir="RTL" style="text-align:right;direction:rtl;unicode-bidi:embed">
<span lang="AR-SA" style="font-size:10.5pt">لقد أرسلنا استفسارك إلى الفريق المعني وسيتواصل معك أحد زملائنا في أسرع وقت ممكن لمساعدتك في حل هذه المشكلة.</span>
</div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span lang="AR-SA" dir="RTL" style="font-size:10.5pt"></span></div>
<div> </div>
<div></div>
</div>
<div>
<div class="MsoNormal" dir="RTL" style="text-align:right;direction:rtl;unicode-bidi:embed">
<span lang="AR-SA" style="font-size:10.5pt">نحن نقدر صبرك.</span><span dir="LTR" style='font-size:10.5pt;font-family:"-apple-system",serif'></span>
</div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span lang="AR-SA" dir="RTL" style="font-size:10.5pt"></span></div>
<div> </div>
<div></div>
</div>
<div>
<div class="MsoNormal" dir="RTL" style="text-align:right;direction:rtl;unicode-bidi:embed">
<span lang="AR-SA" style="font-size:10.5pt">أصدقائك ،</span><span dir="LTR" style='font-size:10.5pt;font-family:"-apple-system",serif'></span>
</div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal" dir="RTL" style="text-align:right;direction:rtl;unicode-bidi:embed">
<span lang="AR-SA" style="font-size:10.5pt">فريق الدعم</span>
</div>
<div></div>
<div></div>
</div>
</div>
</div>
</blockquote>
</div>
</div>
</blockquote>
</div>
</div>
<div class="MsoNormal">
<span style='font-size:10.5pt;font-family:"-apple-system",serif'><br>
</span><span style="font-size:1.0pt;font-family:fdtktid;color:white">6105173:1125156</span><span style='font-size:10.5pt;font-family:"-apple-system",serif'>
</span><span lang="AR-SA" dir="RTL" style="font-size:10.5pt"></span>
</div>
<div></div>
<div></div>
</div>
</div>

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the
 original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have
 received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any
 delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. <a href="http://www.landmarkgroup.com" rel="noreferrer">www.landmarkgroup.com</a>
</blockquote></div>