Subject: New Reply Received - maintenance - 6168424809
From: Home Box <[email-masked]>
To: [email-masked]
Date: Thu, 20 Apr 2023 07:37:49 +0000

Hi Dalal Alarawi,  The customer has responded to the ticket.  maintenance - 6168424809  Ticket comment <div class="WordSection1">
<div class="MsoNormal"><span lang="AR-SA" dir="RTL" style='font-family:"Arial",sans-serif'>هذا الرد غير مقبول حيث ان المواصفات عند الشراء كانت واضحة بعدم وجوب قلب المرتبة</span></div>
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<div class="MsoNormal"><span lang="AR-SA" dir="RTL" style='font-family:"Arial",sans-serif'>الضرر الحاصل واضح جدا اذ تعدى ال 4 سنتم
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<div class="MsoNormal"><span lang="AR-SA" dir="RTL" style='font-family:"Arial",sans-serif'>كما انه في حالت تم قلب المرتبة سيحصل الضرر نفسه على الجهة المقابلة</span></div>
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<div class="MsoNormal"><span lang="AR-SA" dir="RTL" style='font-family:"Arial",sans-serif'>لقد تفاجاة من عدم اعترافكم بالمشكلة وساضطر ان احيل الموضوع الى وزارة التجارة</span></div>
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<div class="MsoNormal">This response is unacceptable, as the specifications upon purchase were clear that the mattress should not be turned over</div>
<div class="MsoNormal">The damage was very clear, as it exceeded 4 centimeters</div>
<div class="MsoNormal">Also, if the mattress is turned over, the same damage will occur on the opposite side</div>
<div class="MsoNormal">I was surprised that you did not acknowledge the problem, and I will have to refer the matter to the Ministry of Commerce</div>
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<div>From: <a href="mailto:[email-masked]" rel="noreferrer">Home Box</a><br>
<b>Sent: </b>Thursday, April 20, 2023 9:40 AM<br>
<b>To: </b><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br>
<b>Subject: </b>Re: [#5984601] - maintenance - 6168424809</div>

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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>​Hi dear customer,</span></div>
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<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#333333'>Thank you for getting in touch with us.</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
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<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#333333'>We are sorry to inform you that we can not do any further action.</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
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<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#333333'>Feel free to contact us again if you need help.</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
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<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#333333'>Your friends,</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
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<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#333333'>The Support Team</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>
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<span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>5984601:1125156</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5984601