Subject: Note Added - [#6083643] Returns
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Thu, 20 Apr 2023 07:37:42 +0000 (UTC)

Hi ,    Yahia Sholkami Taha added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6083643    Subject:  Returns   Requester: ABDELBASET AHMED    Note Content:   <div class="WordSection1">
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<div class="MsoNormal">Please close the ticket we already called the customer and sorted it out. 
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<div class="MsoNormal"><b><span style="font-size:12.0pt;color:black">Yahia Taha</span></b></div>
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<span style='font-size:9.0pt;font-family:"Tahoma",sans-serif;color:#777777'>Customer Care Team Leader - Home box</span><b><span style='font-family:"Century Gothic",sans-serif;color:#1F497D'></span></b>
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<b><span style='font-size:9.0pt;font-family:"Century Gothic",sans-serif;color:gray'>Ext: 3457</span></b><b><span style='font-size:9.0pt;font-family:"Tahoma",sans-serif;color:gray'></span></b>
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<div class="MsoNormal"><span style='font-size:7.0pt;font-family:"Arial",sans-serif;color:#777777'>Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia</span></div>
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<a href="http://www.homeboxstores.com/" rel="noreferrer"><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:gray'>www.homeboxstores.com</span></a><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:gray'> |
</span><a href="http://www.landmarkgroup.com/" rel="noreferrer"><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:gray'>www.landmarkgroup.com</span></a><span style='font-size:7.0pt;font-family:"Arial",sans-serif;color:#777777'></span>
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<div>From: Home Box &lt;[email-masked]&gt; <br>
<b>Sent:</b> Thursday, April 20, 2023 9:19 AM<br>
<b>To:</b> Yahia Taha &lt;[email-masked]&gt;<br>
<b>Cc:</b> HB.CCCKSA &lt;[email-masked]&gt;<br>
<b>Subject:</b> Fwd: [#6083643] - Returns</div>
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<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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Hi Mr. Yahia, </span></div>
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<strong><span style="font-size:10.5pt;font-family:Roboto;color:#183247">Request approval for maintenance </span></strong><span style="font-size:10.5pt;font-family:-apple-system;color:#183247"></span>
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<span style="font-size:10.5pt;font-family:Roboto;color:#183247">Problem Statement: Cx received wardrobe broken on (4/4/2023) and he asked for replacement for the item. and since then the item is not available as per WH team the item is
 out of stock. </span><span style="font-size:10.5pt;font-family:-apple-system;color:#183247"></span>
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<b><span style="font-size:10.5pt;font-family:Roboto;color:#183247">Order ID: 6813686003</span></b><span style="font-size:10.5pt;font-family:-apple-system;color:#183247"></span>
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<b><span style="font-size:10.5pt;font-family:Roboto;color:#183247">Order Date : 15-Mar-2023</span></b><span style="font-size:10.5pt;font-family:-apple-system;color:#183247"></span>
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<span style="font-size:10.5pt;font-family:Roboto;color:#183247">Kindly check and advise.</span><span style="font-size:10.5pt;font-family:-apple-system;color:#183247"></span>
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<span style="font-size:10.5pt;font-family:Roboto;color:#183247">Thanks &amp; Regards, </span><span style="font-size:10.5pt;font-family:-apple-system;color:#183247"></span>
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<span style="font-size:10.5pt;font-family:Roboto;color:#183247">HomeBox Cs Team</span><span style="font-size:10.5pt;font-family:-apple-system;color:#183247"></span>
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<span style="font-size:10.5pt;font-family:-apple-system">On Wed, 19 Apr at 11:23 AM
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Please take a look at ticket
<a href="https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6083643" rel="noreferrer">#6083643</a> raised by ABDELBASET AHMED (<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>).</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Mr. Yahia, </span></div>
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<div class="MsoNormal" style="background:white"><strong><span style="font-size:10.5pt;font-family:Roboto;color:#183247">Request approval</span></strong></div>
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<strong><span style="font-size:10.5pt;font-family:Roboto;color:#183247">for maintenance </span></strong><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.5pt;font-family:Roboto;color:#183247">Statement: Cx received wardrobe broken on (4/4/2023) and he asked for replacement for the item. and since then the item</span></div>
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<span style="font-size:10.5pt;font-family:Roboto;color:#183247">is not available as per WH team the item is out of stock. </span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<b><span style="font-size:10.5pt;font-family:Roboto;color:#183247">6813686003</span></b><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<b><span style="font-size:10.5pt;font-family:Roboto;color:#183247">: 15-Mar-2023</span></b><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<span style="font-size:10.5pt;font-family:Roboto;color:#183247">check and advise.</span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">&amp; Regards, </span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">Cs Team</span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<span style="font-size:10.5pt;font-family:-apple-system">On Tue, 18 Apr at 4:01 PM
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Sir, </span></div>
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<div class="MsoNormal" style="margin-bottom:12.0pt"><span style="font-size:10.5pt;font-family:-apple-system">Could you plz advice regarding this request I have been following on this for 15 days now??<br>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">On Monday, April 17, 2023, 7:08 PM, abdelbaset mohamed &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Is there any update? I have been in this for a 48 days right now. You are dealing with your customer in a very bad way. Really I am so sad for the experience I had with Homebox. 
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<div class="MsoNormal"><span style="font-size:11.5pt;font-family:-apple-system;color:#715FFA">On Monday, April 17, 2023, 10:41 AM, abdelbaset mohamed &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:</span></div>
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<div class="MsoNormal" style="margin-bottom:12.0pt"><span style="font-size:10.5pt;font-family:-apple-system">I want the team to pull out the wardrobe and the dresser. I have been calling your team daily for almost a week. Every day they tell me we will call you,
 but no one call me. I need some time be to call me. <br>
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<div class="MsoNormal"><span style="font-size:11.5pt;font-family:-apple-system;color:#715FFA">On Monday, April 17, 2023, 7:51 AM, Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:</span></div>
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<span style='font-size:10.5pt;font-family:"Arial",sans-serif;color:#333333'>Thank you for getting in touch with us.</span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<span style='font-size:10.5pt;font-family:"Arial",sans-serif;color:#333333'>Please confirm with us, you want our team to return the bed with the wardrobe? and please confirm, did the team pull out the wardrobe from you house?</span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<span style='font-size:10.5pt;font-family:"Arial",sans-serif;color:#333333'>We look forward to hearing from you.</span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<span style='font-size:10.5pt;font-family:"Arial",sans-serif;color:#333333'>Your friends,</span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<span style='font-size:10.5pt;font-family:"Arial",sans-serif;color:#333333'>The Support Team</span><span style="font-size:10.5pt;font-family:-apple-system">
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