Subject: Note Added - [#6108803] not Delivery - 29013202196720230330
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Wed, 19 Apr 2023 21:08:24 +0000

Hi ,    Kalyan.khadka added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6108803    Subject:  not Delivery - 29013202196720230330   Requester: مؤيد بخش    Note Content:   <div class="WordSection1">
<div class="MsoNormal">Dear team</div>
<div></div>
<div></div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div class="MsoNormal">Invoice has not been delivered and it was wrongly delivered</div>
<div></div>
<div></div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div class="MsoNormal">SR has raised to IT. Once the issue resolved, we will deliver it</div>
<div></div>
<div></div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div class="MsoNormal">
<span style='font-size:20.0pt;font-family:"Arabic Typesetting";color:#323E4F'>Thanks &amp; Regards</span><span style='font-family:"Arabic Typesetting";color:#323E4F'>,</span><span style='font-size:12.0pt;font-family:"Arabic Typesetting";color:#323E4F'></span>
</div>
<div></div>
<div></div>
<div class="MsoNormal"><b><span style="font-size:16.0pt;font-family:Aharoni;color:#4472C4">Kalyan Khadka 
</span></b></div>
<div></div>
<div></div>
<div class="MsoNormal" style="margin-bottom:12.0pt">
<span style='font-size:10.0pt;font-family:"Britannic Bold",sans-serif;color:#323E4F'>Email:-
</span><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#323E4F'><a href="mailto:[email-masked]" rel="noreferrer"><span style="color:#0563C1">[email-masked]</span></a></span><span style='font-size:12.0pt;font-family:"Bradley Hand ITC";color:#323E4F'></span>
</div>
<div></div>
<div></div>
<div class="MsoNormal">
<span style="font-size:12.0pt;font-family:Algerian;color:#323E4F">Ext-</span><span style="font-size:12.0pt;font-family:Aharoni;color:#323E4F">2311
</span><span style='font-size:12.0pt;font-family:"Bradley Hand ITC";color:#323E4F'>HDO</span><span style="font-size:9.0pt;font-family:Aharoni;color:#323E4F"></span>
</div>
<div></div>
<div></div>
<div class="MsoNormal"><span style='font-size:9.0pt;font-family:"Tahoma",sans-serif;color:#323E4F'>Concept Warehouse Jeddah –Al Khomrah</span></div>
<div></div>
<div></div>
<div class="MsoNormal">
<span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:#323E4F'> |
</span><a href="http://www.landmarkgroup.com/" rel="noreferrer"><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:#323E4F'>www.landmarkgroup.com</span></a><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#323E4F'></span>
</div>
<div></div>
<div></div>
<div class="MsoNormal">
<span style="color:#002060"><img width="192" height="44" style="width:2.0in;height:.4583in" id="Picture_x0020_11" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNzc4NzYzMSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.54Ez7VmfPvg_dcxb6IjT7pKEj43NANpCneiAm9PVRx8" data-id="2044017787631"></span><span style="color:blue"><img width="67" height="60" style="width:.6979in;height:.625in" id="Picture_x0020_12" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNzc4NzYzMiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.fb6jhBoRkrpQzCWW0DGfn6nlwHZdXZbzVnm0HLZtgXA" data-id="2044017787632"></span><span style="color:#002060"><img width="94" height="64" style="width:.9791in;height:.6666in" id="Picture_x0020_14" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNzc4NzYzMywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.6eNz1roqptVNA2UtmLFHUfkYEQx2Ak4nSTZEA80XrcY" data-id="2044017787633"></span><span style='font-size:7.0pt;font-family:"Arial",sans-serif;color:#777777'></span>
</div>
<div></div>
<div></div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<div class="MsoNormal"><b></b></div>
</div>
</div>
</div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Home Box &lt;[email-masked]&gt; <br>
<b>Sent:</b> Wednesday, April 19, 2023 9:03 AM<br>
<b>To:</b> Kalyan Khadka &lt;[email-masked]&gt;; Khil Basnet &lt;[email-masked]&gt;; Bratindra Mukherjee &lt;[email-masked]&gt;; Shamsheer Musthafa &lt;[email-masked]&gt;; AmirKhan &lt;[email-masked]&gt;<br>
<b>Cc:</b> HB.CCCKSA &lt;[email-masked]&gt;; [email-masked]<br>
<b>Subject:</b> Fwd: [#6108803] - not Delivery - 29013202196720230330</div>
<div></div>
<div></div>

<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div>
<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
</span></i></b><span style="color:indianred"></span>
</div>
<div></div>
<div></div>
<div>
<div>
<div>
<div>
<div>
<div class="MsoNormal">
<span style='font-size:10.5pt;font-family:"-Apple-System",serif'>Please take a look at ticket
<a href="https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6108803" rel="noreferrer">#6108803</a> raised by
</span><span style='font-size:10.5pt;font-family:"Times New Roman",serif'>مؤيد</span><span style='font-size:10.5pt;font-family:"-Apple-System",serif'>
</span><span style='font-size:10.5pt;font-family:"Times New Roman",serif'>بخش</span><span style='font-size:10.5pt;font-family:"-Apple-System",serif'> (<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>).</span>
</div>
<div></div>
<div></div>
</div>
</div>
<div>
<div>
<div class="MsoNormal" style="background:white">
<span style="font-size:10.5pt;font-family:Roboto;color:#183247">Hi Team,</span><span style='font-size:10.5pt;font-family:"-Apple-System",serif'></span>
</div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal" style="background:white"><span style='font-size:10.5pt;font-family:"-Apple-System",serif'></span></div>
<div> </div>
<div></div>
</div>
<div>
<div class="MsoNormal" style="background:white">
<b><span style="font-size:10.5pt;font-family:Roboto;color:#183247">Wrong delivery</span></b><span style='font-size:10.5pt;font-family:"-Apple-System",serif'></span>
</div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal" style="background:white"><span style='font-size:10.5pt;font-family:"-Apple-System",serif'></span></div>
<div> </div>
<div></div>
</div>
<div>
<div class="MsoNormal" style="background:white"><span style="font-size:10.5pt;font-family:Roboto;color:#183247">Order Date:</span></div>
<div></div>
<div></div>
<div class="MsoNormal" style="background:white">
<span style="font-size:10.5pt;font-family:Roboto;color:#183247">30-Mar-2023</span><span style='font-size:10.5pt;font-family:"-Apple-System",serif'></span>
</div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal" style="background:white"><b><span style="font-size:10.5pt;font-family:Roboto;color:#183247">Order ID:</span></b></div>
<div></div>
<div></div>
<div class="MsoNormal" style="background:white"><b><span style="font-size:10.5pt;font-family:Roboto;color:#183247">29013202196720230330<br>
<br>
</span></b></div>
<div></div>
<div></div>
<div class="MsoNormal" style="background:white"><b><span style="font-size:10.5pt;font-family:Roboto;color:#183247">Delivery Date:</span></b></div>
<div></div>
<div></div>
<div class="MsoNormal" style="background:white">
<b><span style="font-size:10.5pt;font-family:Roboto;color:#183247">16-Apr-2023</span></b><span style='font-size:10.5pt;font-family:"-Apple-System",serif;color:black'>
</span><span style='font-size:10.5pt;font-family:"-Apple-System",serif'></span>
</div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal" style="background:white"><b><span style="font-size:10.5pt;font-family:Roboto;color:#183247">CRM ID:</span></b></div>
<div></div>
<div></div>
<div class="MsoNormal" style="background:white"><b><span style="font-size:10.5pt;font-family:Roboto;color:#183247">4826791<br>
<br>
</span></b></div>
<div></div>
<div></div>
<div class="MsoNormal" style="background:white"><b><span style="font-size:10.5pt;font-family:Roboto;color:#183247"><br>
<br>
</span></b></div>
<div></div>
<div></div>
<div class="MsoNormal" style="background:white"><b><span style="font-size:10.5pt;font-family:Roboto;color:#183247">Need investigation</span></b></div>
<div></div>
<div></div>
<div class="MsoNormal" style="background:white">
<b><span style="font-size:10.5pt;font-family:Roboto;color:#183247">and POD</span></b><span style='font-size:10.5pt;font-family:"-Apple-System",serif;color:black'>
</span><span style='font-size:10.5pt;font-family:"-Apple-System",serif'></span>
</div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal" style="background:white"><span style='font-size:10.5pt;font-family:"-Apple-System",serif'></span></div>
<div> </div>
<div></div>
</div>
<div>
<div class="MsoNormal" style="background:white"><strong><span style="font-size:10.5pt;font-family:Roboto;color:#183247">Issue</span></strong></div>
<div></div>
<div></div>
<div class="MsoNormal" style="background:white">
<strong><span style="font-size:10.5pt;font-family:Roboto;color:#183247">description</span></strong><span style="font-size:10.5pt;font-family:Roboto;color:#183247">: Customer is complaining that he did not receive
 the order, pls check the order as cx did not receive and in CRM it's showing close. (The customer complains about non-delivery and wants to deliver the products as soon as possible)</span><span style='font-size:10.5pt;font-family:"-Apple-System",serif'></span>
</div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal" style="background:white"><span style='font-size:10.5pt;font-family:"-Apple-System",serif'></span></div>
<div> </div>
<div></div>
</div>
<div>
<div class="MsoNormal" style="background:white">
<span style="font-size:10.5pt;font-family:Roboto;color:#183247">Thanks &amp; Regards</span><span style='font-size:10.5pt;font-family:"-Apple-System",serif'></span>
</div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal" style="background:white"><span style="font-size:10.5pt;font-family:Roboto;color:#183247">The HomeBox</span></div>
<div></div>
<div></div>
<div class="MsoNormal" style="background:white">
<span style="font-size:10.5pt;font-family:Roboto;color:#183247">Support Team</span><span style='font-size:10.5pt;font-family:"-Apple-System",serif'></span>
</div>
<div></div>
<div></div>
</div>
</div>
<div>
<blockquote style="margin-top:5.0pt;margin-bottom:5.0pt">
<div class="MsoNormal">
<span style='font-size:10.5pt;font-family:"-Apple-System",serif'>On Wed, 19 Apr at 10:00 AM
<span class="separator">, Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
</span></span><span class="separator"></span>
</div>
<div></div>
<div></div>
<div>
<div>
<div>
<div class="MsoNormal" dir="RTL" style="text-align:right;direction:rtl;unicode-bidi:embed">
<span lang="AR-SA" style="font-size:10.5pt">مرحبا،</span><span dir="LTR"></span>
</div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span lang="AR-SA" dir="RTL" style="font-size:10.5pt"></span></div>
<div> </div>
<div></div>
</div>
<div>
<div class="MsoNormal" dir="RTL" style="text-align:right;direction:rtl;unicode-bidi:embed">
<span lang="AR-SA" style="font-size:10.5pt">شكرًا لك على تواصلك معنا ومنحنا الفرصة لخدمتك.</span><span dir="LTR" style='font-size:10.5pt;font-family:"-Apple-System",serif'></span>
</div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span lang="AR-SA" dir="RTL" style="font-size:10.5pt"></span></div>
<div> </div>
<div></div>
</div>
<div>
<div class="MsoNormal" dir="RTL" style="text-align:right;direction:rtl;unicode-bidi:embed">
<span lang="AR-SA" style="font-size:10.5pt">نعتذر بصدق عن أي إزعاج ، لقد أرسلنا استفسارك إلى الفريق المعني وسيتواصل معك أحد زملائنا في أسرع وقت ممكن لمساعدتك في حل هذه المشكلة.</span><span dir="LTR" style='font-size:10.5pt;font-family:"-Apple-System",serif'></span>
</div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span lang="AR-SA" dir="RTL" style="font-size:10.5pt"></span></div>
<div> </div>
<div></div>
</div>
<div>
<div class="MsoNormal" dir="RTL" style="text-align:right;direction:rtl;unicode-bidi:embed">
<span lang="AR-SA" style="font-size:10.5pt">نطلب منك السماح لنا ببعض الوقت حتى نتمكن من العمل على ذلك والقيام بالمطلوب.</span><span dir="LTR" style='font-size:10.5pt;font-family:"-Apple-System",serif'></span>
</div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span lang="AR-SA" dir="RTL" style="font-size:10.5pt"></span></div>
<div> </div>
<div></div>
</div>
<div>
<div class="MsoNormal" dir="RTL" style="text-align:right;direction:rtl;unicode-bidi:embed">
<span lang="AR-SA" style="font-size:10.5pt">نحن نقدر صبرك.</span><span dir="LTR" style='font-size:10.5pt;font-family:"-Apple-System",serif'></span>
</div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span lang="AR-SA" dir="RTL" style="font-size:10.5pt"></span></div>
<div> </div>
<div></div>
</div>
<div>
<div class="MsoNormal" dir="RTL" style="text-align:right;direction:rtl;unicode-bidi:embed">
<span lang="AR-SA" style="font-size:10.5pt">أصدقائك ،</span><span dir="LTR" style='font-size:10.5pt;font-family:"-Apple-System",serif'></span>
</div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal" dir="RTL" style="text-align:right;direction:rtl;unicode-bidi:embed">
<span lang="AR-SA" style="font-size:10.5pt">فريق الدعم</span>
</div>
<div></div>
<div></div>
</div>
</div>
</div>
</blockquote>
</div>
</div>
<div class="MsoNormal">
<span style='font-size:10.5pt;font-family:"-Apple-System",serif'><br>
</span><span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>6108803:1125156</span><span style='font-size:10.5pt;font-family:"-Apple-System",serif'>
</span><span lang="AR-SA" dir="RTL" style="font-size:10.5pt"></span>
</div>
<div></div>
<div></div>
</div>
</div>

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the
 original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have
 received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any
 delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. <a href="http://www.landmarkgroup.com" rel="noreferrer">www.landmarkgroup.com</a>
</blockquote></div>