Subject: ageing tickets report 19-04/2023
From: Syed Ataullah <[email-masked]>
To: Hbriyadh Warehouse <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, Kalyan Khadka <[email-masked]>, Feederwarehouse Tabuk <[email-masked]>, "[email-masked]" <[email-masked]>
Cc: Yahia Taha <[email-masked]>, Saurabh Dadu <[email-masked]>, Deeksha Dadu <[email-masked]>, "[email-masked]" <[email-masked]>
Date: Wed, 19 Apr 2023 14:28:41 +0000

Hi Team.

Please look into the aging tickets, Requesting you to give a resolution on it ASAP.

Ticket ID       Subject Created time    Ageing  Order ID        Reason Category Department      Remark
5843143 follow up Damaged WWD . 29031201130620230301    13-03-2023 23:42        +15days 4750864 WWD Damaged/Manufacturing Fault Riyadh WWD WH   Inspection report required
5890808 Request approval for maintenance 29006201149820211102   19-03-2023 19:58        +15days 82021110244     WWD Damaged/Manufacturing Fault Dammam WWD WH   Inspection report required
5910515 Order # 6813250816 - Damaged WWD        22-03-2023 19:10        +15days 6813250816      WWD Damaged/Manufacturing Fault Jeddah WWD WH   Pending replacement, stock available in Riyadh WH
5919245 follow up complaint 6805108275  24-03-2023 17:32        +15days 6805108275      WWD Damaged/Manufacturing Fault Dammam WWD WH   replacement done
5922223 Maintenance / 6807428884        25-03-2023 14:11        +15days 6807428884      WWD Damaged/Manufacturing Fault Riyadh WWD WH   in the first report no issue was found by the team, but as per the picture and video there is an issue, second inspection report is required
5928384 Replacement pending  - 29056201880020230223     26-03-2023 17:30        +15days 4741119 WWD Damaged/Manufacturing Fault Jeddah WWD WH   replacement pending
5930476 Damaged | 6807439667 new crm : 4747597  27-03-2023 01:48        +15days 6807439667      WWD Damaged/Manufacturing Fault Taif WWD WH     Pending delivery for long, not resolved even after multiple false commitment
5933984 Damaged WWD 6815898502  27-03-2023 18:39        +15days 6815898502      WWD Damaged/Manufacturing Fault Riyadh WWD WH   scratches issue no inspection done yet
5939495 Maintenance WWD - 6177213938    28-03-2023 17:15        +15days 6177213938      WWD Damaged/Manufacturing Fault Dammam WWD WH   Inspection report required
5954614 Damaged | 6813037375 new crm : 4764883  31-03-2023 00:37        +15days 6813037375      WWD Damaged/Manufacturing Fault Jeddah WWD WH   Replacement is supposed to be done by 17th April
5970355 Pending replacement,29025201090420230310        02-04-2023 15:25        +15days 4751419 WWD Damaged/Manufacturing Fault Riyadh WWD WH   The replacement was approved but no one contacted him to resolve the issue
5972045 Damage WWD 6815409411   02-04-2023 19:29        +15days 6815409411      WWD Damaged/Manufacturing Fault Riyadh WWD WH   replaced item is also not in good condition
5975438 Damage WWD - 6814481891 03-04-2023 05:02        11-15 days      6814481891      WWD Damaged/Manufacturing Fault Dammam WWD WH   Need to arrange a collection for RDO
5980230 Damaged Table tea invoice # 29008202180720230313        03-04-2023 18:24        11-15 days      4823838 WWD Damaged/Manufacturing Fault Jeddah WWD WH   Pending replacement, stock available in Riyadh WH
5989573 Maintenance Request,6804931233  04-04-2023 20:04        11-15 days      6804931233      WWD Damaged/Manufacturing Fault Riyadh WWD WH   Inspection pending
5990069 Request approval for return WWD item - 6815965737       04-04-2023 21:24        11-15 days      6815965737      WWD Damaged/Manufacturing Fault Tabuk WWD WH    will be collected after EID
5994681 WWD issue-6176766145    05-04-2023 13:43        11-15 days      6176766145      WWD Damaged/Manufacturing Fault Abha WWD WH     pull out for repair
6002071 Maintenance Request,29025202754720211231        06-04-2023 14:50        11-15 days      4799116 WWD Damaged/Manufacturing Fault Riyadh WWD WH   The dining set got broken suddenly, the video is attached in the Email. CC manager suggested checking the issue

Regards
Syed.