Subject: Note Added - [#5975438] Damage WWD - 6814481891
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Wed, 19 Apr 2023 11:55:10 +0000 (UTC)

Hi ,    Hcdammam Delivery added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5975438    Subject:  Damage WWD - 6814481891   Requester: nour     Note Content:   <div class="WordSection1">
<div class="MsoNormal">Dear <a id="OWAAMFEB9FEF15D4A4C18B1477A39FB520ADB" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Mesharri Alotaibi</span></a>
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<div class="MsoNormal">Will be arrange team to collect the item by tomorrow 20<sup>th</sup> April</div>
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<div class="MsoNormal"><span style="font-size:10.0pt">Thanks &amp; Regards,</span></div>
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<div class="MsoNormal"><span style="font-size:10.0pt">Mosa</span></div>
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<div>From: Mesharri Alotaibi &lt;[email-masked]&gt;
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<b>Sent:</b> Wednesday, April 19, 2023 1:52 PM<br>
<b>To:</b> Hcdammam Delivery &lt;[email-masked]&gt;; Tulasi bhatta &lt;[email-masked]&gt;; Nikhilesh Hardas &lt;[email-masked]&gt;; Chamila JananathDasanayaka &lt;[email-masked]&gt;<br>
<b>Cc:</b> Asif Mohdyusuf &lt;[email-masked]&gt;; Yahia Taha &lt;[email-masked]&gt;; HB.CCCKSA &lt;[email-masked]&gt;; Home Box &lt;[email-masked]&gt;; Hbdammam Whdelivery &lt;[email-masked]&gt;; Faizal Maradeya
 &lt;[email-masked]&gt;; Hasan Razakhan &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#5975438] - Damage WWD - 6814481891<br>
<b>Importance:</b> High</div>
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<div class="MsoNormal">HI <a id="OWAAMD38B4C1AEED54E6A8EB27AFB3750C7F1" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Hcdammam Delivery</span></a>
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<div class="MsoNormal">Please update, customer escalated to moc .</div>
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<b>From:</b> Yahia Taha &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Tuesday, April 18, 2023 11:47 AM<br>
<b>To:</b> Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Hcdammam Delivery &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Asif Mohdyusuf &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; HB.CCCKSA &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Tulasi bhatta &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Nikhilesh Hardas &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Chamila JananathDasanayaka &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Hbdammam Whdelivery
 &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Faizal Maradeya &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Hasan Razakhan &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#5975438] - Damage WWD - 6814481891</div>
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<a id="OWAAM85A42D23E76D4FEA8C39BAA24430BFB1" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Hcdammam Delivery</span></a> Please arrange to collect and process RDO
 to close this issue.  </div>
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<div class="MsoNormal"><b><span style="font-size:12.0pt;color:black">Best Regards</span></b></div>
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<div class="MsoNormal"><b><span style="font-size:12.0pt;color:black">Yahia Taha</span></b></div>
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<span style='font-size:9.0pt;font-family:"Tahoma",sans-serif;color:#777777'>Customer Care Team Leader - Home box</span><b><span style='font-family:"Century Gothic",sans-serif;color:#1F497D'></span></b>
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<b><span style='font-size:9.0pt;font-family:"Century Gothic",sans-serif;color:gray'>Ext: 3457</span></b><b><span style='font-size:9.0pt;font-family:"Tahoma",sans-serif;color:gray'></span></b>
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<div class="MsoNormal"><span style='font-size:7.0pt;font-family:"Arial",sans-serif;color:#777777'>Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia</span></div>
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<a href="http://www.homeboxstores.com/" rel="noreferrer"><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:gray'>www.homeboxstores.com</span></a><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:gray'> |
</span><a href="http://www.landmarkgroup.com/" rel="noreferrer"><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:gray'>www.landmarkgroup.com</span></a><span style='font-size:7.0pt;font-family:"Arial",sans-serif;color:#777777'></span>
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<b>From:</b> Hasan Razakhan &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Sunday, April 16, 2023 9:11 AM<br>
<b>To:</b> Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Yahia Taha &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Asif Mohdyusuf &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; HB.CCCKSA &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Hcdammam Delivery &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Tulasi bhatta &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Nikhilesh Hardas &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Chamila JananathDasanayaka &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Hbdammam Whdelivery &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Faizal Maradeya &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#5975438] - Damage WWD - 6814481891</div>
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<a id="OWAAM17A3430359E4433C9CA9A13ED02F8193" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Yahia Taha</span></a> -  Please take a call based on instruction shared.</div>
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<div class="MsoNormal"><span style='font-family:"Arial",sans-serif;color:black'>Thanks &amp; Regards</span></div>
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<div class="MsoNormal"><b><span style='font-family:"Arial",sans-serif;color:black'>Hasan Raza Khan</span></b></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:#777777'>Inventory Controller</span></div>
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<span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:#777777'>Phone: +966 58 1269295  Tel: +96611 2794615 Ext: 4615 | Fax:+96611 2078386</span><span style="font-size:8.0pt;color:#777777"><br>
</span><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:#777777'>Landmark Arabia | PO Box 91861 | Riyadh 11643 | Saudi Arabia</span><span style="font-size:8.0pt;color:#777777"><br>
<a href="http://www.homeboxstores.com/" rel="noreferrer"><span style='font-family:"Arial",sans-serif;color:#777777'>www.homeboxstores.com</span></a></span><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:#777777'> |
</span><span style="font-size:8.0pt;color:#777777"><a href="http://www.landmarkgroup.com/" rel="noreferrer"><span style='font-family:"Arial",sans-serif;color:#777777'>www.landmarkgroup.com</span></a></span><span style="color:gray"><br>
</span><a href="http://www.landmarkgroup.com/" rel="noreferrer"><span style="color:#1F497D;text-decoration:none"><img width="164" height="53" style="width:1.7083in;height:.552in" id="Picture_x0020_8" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNzczMTg5MCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.o4VLcjCekpXxPmCz_pchJp-3GRCizcLhHZKa_5ynzSA" data-id="2044017731890" alt="lg"></span></a><a href="http://www.homeboxstores.com/sa/en" rel="noreferrer"><span style="text-decoration:none"><img width="67" height="60" style="width:.6979in;height:.625in" id="Picture_x0020_9" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNzczMTg5MiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.oWwPUPC02q3x9sXwdUTvBElXytBUhvAavBNTzDIHU9M" data-id="2044017731892" alt="hb"></span></a><span style="color:#1F497D"></span>
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<b>From:</b> Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Saturday, April 15, 2023 3:33 PM<br>
<b>To:</b> Hasan Razakhan &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Asif Mohdyusuf &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; HB.CCCKSA &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Hcdammam Delivery &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Tulasi bhatta &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Nikhilesh Hardas &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Chamila JananathDasanayaka &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Hbdammam Whdelivery &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>; Faizal Maradeya &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#5975438] - Damage WWD - 6814481891</div>
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<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>On Fri, 14 Apr at 3:30 PM
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<strong><span style='font-size:12.0pt;font-family:"Segoe UI",sans-serif;color:black'>Best Regards</span></strong><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#183247'></span>
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<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>On Tue, 11 Apr at 4:20 PM
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Requesting your kind advice here please.</span></div>
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<strong><span style='font-size:12.0pt;font-family:"Segoe UI",sans-serif;color:black'>Best Regards</span></strong><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
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<strong><span style='font-size:12.0pt;font-family:"Segoe UI",sans-serif;color:black'>Yahia Taha</span></strong><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
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<span style='font-size:9.0pt;font-family:"Tahoma",sans-serif;color:#777777'>Customer Care Team Leader - Home box</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
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<strong><span style='font-size:9.0pt;font-family:"Century Gothic",sans-serif;color:gray'>800-1110888</span></strong><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
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<strong><span style='font-size:9.0pt;font-family:"Century Gothic",sans-serif;color:gray'>Ext: 3457</span></strong><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
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<span style='font-size:7.0pt;font-family:"Arial",sans-serif;color:#777777'>Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
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<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'><a href="http://www.homeboxstores.com/" rel="noreferrer"><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:gray'>www.homeboxstores.com</span></a></span><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:gray'> | </span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'><a href="http://www.landmarkgroup.com/" rel="noreferrer"><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:gray'>www.landmarkgroup.com</span></a>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>From: Hcdammam Delivery &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<strong><span style='font-family:"Segoe UI",sans-serif'>Sent:</span></strong> Tuesday, April 11, 2023 3:04 PM<br>
<strong><span style='font-family:"Segoe UI",sans-serif'>To:</span></strong> Yahia Taha &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Nikhilesh Hardas &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Chamila JananathDasanayaka &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Hbdammam Whdelivery &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<strong><span style='font-family:"Segoe UI",sans-serif'>Cc:</span></strong> Asif Mohdyusuf &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; HB.CCCKSA &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Tulasi bhatta &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Hasan Razakhan &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<strong><span style='font-family:"Segoe UI",sans-serif'>Subject:</span></strong> RE: [#5975438] - Damage WWD - 6814481891</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Dear Mr Yahia</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>the issue does not lie in the stage of collecting and installing the parts, because the installation is done by collecting the tools that come with the product,</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>also we have received several complaints regarding this product during the past week</span></div>
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<span style='font-size:10.0pt;font-family:"Segoe UI",sans-serif'>Thanks &amp; Regards,</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
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<span style='font-size:10.0pt;font-family:"Segoe UI",sans-serif'>Mosa</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
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<span style='font-size:10.0pt;font-family:"Segoe UI",sans-serif;color:#3B3838'>DAMMAM - COD</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
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<span style='font-size:10.0pt;font-family:"Segoe UI",sans-serif;color:#3B3838'>Ext – 5368</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
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<strong><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>From:</span></strong><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'> Yahia Taha &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<strong><span style='font-family:"Segoe UI",sans-serif'>Sent:</span></strong> Tuesday, April 11, 2023 12:01 PM<br>
<strong><span style='font-family:"Segoe UI",sans-serif'>To:</span></strong> Hcdammam Delivery &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Nikhilesh Hardas &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Chamila JananathDasanayaka &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Hbdammam Whdelivery &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<strong><span style='font-family:"Segoe UI",sans-serif'>Cc:</span></strong> Asif Mohdyusuf &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; HB.CCCKSA &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Tulasi bhatta &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Hasan Razakhan &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<strong><span style='font-family:"Segoe UI",sans-serif'>Subject:</span></strong> RE: [#5975438] - Damage WWD - 6814481891</span>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Please confirm has the team followed attached installation steps, as per attached images the issue is due to assembly.</span></div>
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<strong><span style='font-size:12.0pt;font-family:"Segoe UI",sans-serif;color:black'>Best Regards</span></strong><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
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<strong><span style='font-size:12.0pt;font-family:"Segoe UI",sans-serif;color:black'>Yahia Taha</span></strong><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
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<span style='font-size:9.0pt;font-family:"Tahoma",sans-serif;color:#777777'>Customer Care Team Leader - Home box</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
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<strong><span style='font-size:9.0pt;font-family:"Century Gothic",sans-serif;color:gray'>800-1110888</span></strong><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
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<strong><span style='font-size:9.0pt;font-family:"Century Gothic",sans-serif;color:gray'>Ext: 3457</span></strong><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
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<span style='font-size:7.0pt;font-family:"Arial",sans-serif;color:#777777'>Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
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<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'><a href="http://www.homeboxstores.com/" rel="noreferrer"><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:gray'>www.homeboxstores.com</span></a></span><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:gray'> | </span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'><a href="http://www.landmarkgroup.com/" rel="noreferrer"><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:gray'>www.landmarkgroup.com</span></a>
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<strong><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>From:</span></strong><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'> Hcdammam Delivery &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<strong><span style='font-family:"Segoe UI",sans-serif'>Sent:</span></strong> Tuesday, April 11, 2023 8:13 AM<br>
<strong><span style='font-family:"Segoe UI",sans-serif'>To:</span></strong> Nikhilesh Hardas &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Chamila JananathDasanayaka &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Hbdammam Whdelivery &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Yahia Taha
 &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<strong><span style='font-family:"Segoe UI",sans-serif'>Cc:</span></strong> Asif Mohdyusuf &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; HB.CCCKSA &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 HB.CCCKSA &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Tulasi bhatta &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<strong><span style='font-family:"Segoe UI",sans-serif'>Subject:</span></strong> RE: [#5975438] - Damage WWD - 6814481891</span>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Dear Mr Yahia</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Could you please suggest close the customer issue regarding the item getting damaged due to wind</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>The product is getting damaged due to its inability to withstand wind, as its pipes are made of light plastic.</span></div>
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<span style='font-size:10.0pt;font-family:"Segoe UI",sans-serif'>Thanks &amp; Regards,</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
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<span style='font-size:10.0pt;font-family:"Segoe UI",sans-serif'>Mosa</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
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<span style='font-size:10.0pt;font-family:"Segoe UI",sans-serif;color:#3B3838'>DAMMAM - COD</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
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<span style='font-size:10.0pt;font-family:"Segoe UI",sans-serif;color:#3B3838'>Ext – 5368</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
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<strong><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>From:</span></strong><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'> Nikhilesh Hardas &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<strong><span style='font-family:"Segoe UI",sans-serif'>Sent:</span></strong> Tuesday, April 4, 2023 9:21 AM<br>
<strong><span style='font-family:"Segoe UI",sans-serif'>To:</span></strong> Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Chamila JananathDasanayaka &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Hbdammam Whdelivery &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Yahia Taha &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<strong><span style='font-family:"Segoe UI",sans-serif'>Cc:</span></strong> Asif Mohdyusuf &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; HB.CCCKSA &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 HB.CCCKSA &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Hcdammam Delivery &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Tulasi bhatta &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<strong><span style='font-family:"Segoe UI",sans-serif'>Subject:</span></strong> RE: [#5975438] - Damage WWD - 6814481891</span>
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<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#002060'>Hi Cs team </span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
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<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#002060'>Its not poor Installation. From last few days we have heavy wind blowing in dammam. And this is a garden product which is getting kept outside.</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
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<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#002060'>With the heavy force of  wind  this product gazebo is getting demolish. Although it was properly grouted. </span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
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<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#002060'><a id="OWAAMDE55B4AA06C347A08D93C4230B01D69A" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Yahia
 Taha</span></a> – Pls look and confirm next action for this. We already have certains cases earlier wherein due to heavy force of the wind, this product demolish.</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
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<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#002060'>Nikhilesh</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
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<strong><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>From:</span></strong><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'> Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<strong><span style='font-family:"Segoe UI",sans-serif'>Sent:</span></strong> Monday, April 3, 2023 2:59 PM<br>
<strong><span style='font-family:"Segoe UI",sans-serif'>To:</span></strong> Chamila JananathDasanayaka &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Hbdammam Whdelivery &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Nikhilesh Hardas &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<strong><span style='font-family:"Segoe UI",sans-serif'>Cc:</span></strong> Asif Mohdyusuf &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; HB.CCCKSA &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<strong><span style='font-family:"Segoe UI",sans-serif'>Subject:</span></strong> Fwd: [#5975438] - Damage WWD - 6814481891</span>
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<em><b><span style='font-size:13.5pt;font-family:"Segoe UI",sans-serif;color:indianred'>CAUTION: External email sender. Use care when clicking on links or opening attachments! </span></b></em><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
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<span style="font-size:10.5pt;font-family:-apple-system">Please take a look at ticket
<a href="https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5975438" rel="noreferrer">#5975438</a> raised by nour (<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>).</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
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<span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">Team,</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
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<strong><span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">Damaged</span></strong><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
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<strong><span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">WWD </span></strong><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
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<strong><span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">No: 6814481891</span></strong><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
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<strong><span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">Date: 17-Mar-2023</span></strong><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
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<strong><span style='font-size:10.5pt;font-family:"Arial",sans-serif;color:black'>CRM</span></strong><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
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<strong><span style='font-size:10.5pt;font-family:"Arial",sans-serif;color:black'>No: 4774325</span></strong><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
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<span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">Statement: Cx complains due to the poor installation the item got damaged </span><span style="font-size:10.5pt;font-family:-apple-system"> </span><span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">Please
 find the attached</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>
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<span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">images. Kindly check and assist.</span><span style="font-size:10.5pt;font-family:-apple-system"> </span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>
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<span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">Thanks</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
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<span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">&amp; Regards, </span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
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<span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">Cs Team</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
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<span style="font-size:10.5pt;font-family:-apple-system">On Mon, 3 Apr at 1:28 PM
<span class="separator">, nour &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote: </span></span><span style="font-size:10.5pt;font-family:-apple-system"><img width="480" height="640" style="width:5.0in;height:6.6666in" id="_x0000_i1027" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNjQxMjIzMSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.GM9P0g6WNTHpBfYZE9dT0ouE6yWVAOqOOJbgG648ajk"></span><span style="font-size:10.5pt;font-family:-apple-system"><img width="1200" height="1600" style="width:12.5in;height:16.6666in" id="_x0000_i1026" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNjQxMjIzNSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.AgtEhMokHN7gdsHnJUf5UUdkz7qJNcWQB0yJSWbrNZo"></span><span style="font-size:10.5pt;font-family:-apple-system"><img width="1200" height="1600" style="width:12.5in;height:16.6666in" id="_x0000_i1025" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNjQxMjIzOCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.BGRrQ1vUdk1gUtmtXracJwPJ6NYm3RFBXRDr6fehJt4"></span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>
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<span dir="RTL"></span><span dir="RTL"></span><span lang="AR-SA" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'><span dir="RTL"></span><span dir="RTL"></span>‫أُرسلت من الـ </span><span dir="LTR" style="font-size:10.5pt;font-family:-apple-system">iPhone</span><span dir="RTL"></span><span dir="RTL"></span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'><span dir="RTL"></span><span dir="RTL"></span>
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<span dir="RTL"></span><span dir="RTL"></span><span lang="AR-SA" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'><span dir="RTL"></span><span dir="RTL"></span>‫في 03‏/04‏/2023 الساعة 10:22 ص، كتب/كتبت ‏</span><span dir="LTR" style="font-size:10.5pt;font-family:-apple-system">Home
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<span lang="AR-SA" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>مرحبا عميلنا العزيز،</span>
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<span lang="AR-SA" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>شكرًا لك على تواصلك معنا ومنحنا الفرصة لخدمتك.</span>
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<span lang="AR-SA" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>نعتذر بصدق عن المشكلة التي واجهتك، </span>
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<span lang="AR-SA" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>بخصوص طلبك 6814481891 نرجو منك تزويدنا بصورة او مقطع فيديو يوضح الاجزاء المتضررة لنتمكن من مساعدتك على اكمل وجه</span><span dir="LTR" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
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<span lang="AR-SA" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>نتطلع إلى الاستماع منك قريبًا. </span><span dir="LTR" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
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<span lang="AR-SA" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>أصدقائك ،</span>
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<span lang="AR-SA" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>فريق الدعم</span><span dir="LTR" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
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