Subject: Note Added - [#6066320] Follow up on the complaint | 6187195508
From: Home Box <[email-masked]>
To: [email-masked]
Date: Wed, 19 Apr 2023 04:32:52 +0000 (UTC)

Hi ,    Mujahid Abdul added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6066320    Subject:  Follow up on the complaint | 6187195508   Requester: Alaa Eskandarani    Note Content:   <div class="WordSection1">
<div class="MsoNormal">Hi <a id="OWAAME3256B6FCD8A49899045ED3C67A3BB6E" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Kalyan Khadka</span></a>
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<div class="MsoNormal">No Stock in Jeddah even In TC also Not available . </div>
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<div>From: Kalyan Khadka &lt;[email-masked]&gt;
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<b>Sent:</b> Wednesday, April 19, 2023 12:59 AM<br>
<b>To:</b> Yahia Taha &lt;[email-masked]&gt;; Mujahid Abdul &lt;[email-masked]&gt;<br>
<b>Cc:</b> HB.CCCKSA &lt;[email-masked]&gt;; [email-masked]; Home Box &lt;[email-masked]&gt;; Khil Basnet &lt;[email-masked]&gt;; Bratindra Mukherjee &lt;[email-masked]&gt;; Shamsheer Musthafa &lt;[email-masked]&gt;;
 AmirKhan &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#6066320] - Follow up on the complaint | 6187195508</div>
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<div class="MsoNormal">Dear <a id="OWAAMF2EB42337DF54BB4B235F96027E6CFE6" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Yahia Taha</span></a>
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<div class="MsoNormal">Regarding below customer issue, team was visited and report as follows-</div>
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<li class="MsoListParagraph" style="margin-left:0in;mso-list:l0 level1 lfo3">The order was delivered on 05-Dec-2022<div></div>
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<li class="MsoListParagraph" style="margin-left:0in;mso-list:l0 level1 lfo3">As per team opening and closing handle lock 2 pc got damaged in Oscar 3 Seater Recliner-Mint Green due to rough use<div></div>
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<li class="MsoListParagraph" style="margin-left:0in;mso-list:l0 level1 lfo3">It seems customer opens and close the recliner forcefully hence the handle of the recliner got damaged<div></div>
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<li class="MsoListParagraph" style="margin-left:0in;mso-list:l0 level1 lfo3">It is misuse by customer<div></div>
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<li class="MsoListParagraph" style="margin-left:0in;mso-list:l0 level1 lfo3">Item id 162767797 Oscar 3 Seater Recliner-Mint Green<div></div>
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<li class="MsoListParagraph" style="margin-left:0in;mso-list:l0 level1 lfo3">Stock in SOH “0”<div></div>
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<li class="MsoListParagraph" style="margin-left:0in;mso-list:l0 level1 lfo3">Attached pictures for your reference
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<li class="MsoListParagraph" style="margin-left:0in;mso-list:l0 level1 lfo3">Customer wants replacement of the damage parts<div></div>
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<li class="MsoListParagraph" style="margin-left:0in;mso-list:l0 level1 lfo3">Kindly advise further<div></div>
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<div class="MsoNormal" style="margin-left:.25in">Dear <a id="OWAAM2E0C513129EC46979BFF7C80A7CAF611" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Mujahid Abdul</span></a>
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<div class="MsoNormal" style="margin-left:.25in">Kindly check if we can get the handle from TC for customer satisfaction?</div>
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<span style='font-size:20.0pt;font-family:"Arabic Typesetting";color:#323E4F'>Thanks &amp; Regards</span><span style='font-family:"Arabic Typesetting";color:#323E4F'>,</span><span style='font-size:12.0pt;font-family:"Arabic Typesetting";color:#323E4F'></span>
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<div class="MsoNormal"><b><span style="font-size:16.0pt;font-family:Aharoni;color:#4472C4">Kalyan Khadka 
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<span style='font-size:10.0pt;font-family:"Britannic Bold",sans-serif;color:#323E4F'>Email:-
</span><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#323E4F'><a href="mailto:[email-masked]" rel="noreferrer"><span style="color:#0563C1">[email-masked]</span></a></span><span style='font-size:12.0pt;font-family:"Bradley Hand ITC";color:#323E4F'></span>
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<span style="font-size:12.0pt;font-family:Algerian;color:#323E4F">Ext-</span><span style="font-size:12.0pt;font-family:Aharoni;color:#323E4F">2311
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<div class="MsoNormal"><span style='font-size:9.0pt;font-family:"Tahoma",sans-serif;color:#323E4F'>Concept Warehouse Jeddah –Al Khomrah</span></div>
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<span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:#323E4F'> |
</span><a href="http://www.landmarkgroup.com/" rel="noreferrer"><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:#323E4F'>www.landmarkgroup.com</span></a><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#323E4F'></span>
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<b>From:</b> Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Sunday, April 16, 2023 5:57 PM<br>
<b>To:</b> Kalyan Khadka &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Khil Basnet &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Bratindra Mukherjee &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Shamsheer Musthafa &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; AmirKhan &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> HB.CCCKSA &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br>
<b>Subject:</b> Fwd: [#6066320] - Follow up on the complaint | 6187195508</div>
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<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Please take a look at ticket
<a href="https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6066320" rel="noreferrer">#6066320</a> raised by Alaa Eskandarani (<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>).</span></div>
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<div class="MsoNormal"><b><span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">Damaged</span></b></div>
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<b><span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">No: 6187195508</span></b><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<b><span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">Date: 29-Nov-2022</span></b><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<b><span style='font-family:"Arial",sans-serif;color:black'>No: 4819479</span></b><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">Statement: with refer to 4805809 cx is available in this week in those hours (from 3 pm - 6 pm) pls arrange visit asap </span><span style="font-size:10.5pt;font-family:-apple-system">
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<span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">check and assist.</span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">&amp; Regards, </span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">Cs Team</span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<span style="font-size:10.5pt;font-family:-apple-system">On Sun, 16 Apr at 5:48 PM
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<div class="MsoNormal"><span lang="AR-SA" dir="RTL" style="font-size:10.5pt">السلام عليكم </span></div>
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<span lang="AR-SA" dir="RTL" style="font-size:10.5pt">شكرا لردكم وتواصلكم واهتمامكم</span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<span lang="AR-SA" dir="RTL" style="font-size:10.5pt">الوقت المناسب هو اي يوم من ايام هذا الاسبوع من الساعة ٣ عصرا الى ٦ مساء </span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<span lang="AR-SA" dir="RTL" style="font-size:10.5pt">ولكم جزيل الشكر</span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">-------- Original message --------</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">From: Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Date: 16/04/2023 3:27 pm (GMT+03:00)
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">To:
<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a> </span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Subject: Re: [#6066320] - Follow up on the complaint | 6187195508
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<span lang="AR-SA" style="font-size:10.5pt">مرحبا عميلنا العزيز.</span><span dir="LTR" style="font-size:10.5pt;font-family:-apple-system"></span>
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<span lang="AR-SA" style="font-size:10.5pt">شكرا لتواصلك معنا و السماح لنا في خدمتك.</span><span lang="AR-SA" style="font-size:10.5pt"></span>
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<strong><span lang="AR-SA" style='font-size:10.5pt;font-family:"Calibri",sans-serif'>نرجو منك اعلامنا بالايام و الاوقات المتاحه لزيارتك فيها.</span></strong><span lang="AR-SA" style="font-size:10.5pt"></span>
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<span lang="AR-SA" style="font-size:10.5pt">لا تتردد في الاتصال بنا للحصول على مزيد من المساعدة.</span><span lang="AR-SA" style="font-size:10.5pt"></span>
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<span lang="AR-SA" style="font-size:10.5pt">اصدقائك</span><span lang="AR-SA" style="font-size:10.5pt"></span>
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<span lang="AR-SA" style="font-size:10.5pt">فريق الدعم</span><span dir="LTR" style="font-size:10.5pt"></span>
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