Subject: Note Added - [#6000036] Query from WhatsApp
From: Home Box <[email-masked]>
To: [email-masked]
Date: Tue, 18 Apr 2023 21:49:04 +0000 (UTC)

Hi ,    Hcmadina Wh added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6000036    Subject:  Query from WhatsApp   Requester: +966558160750    Note Content:   <div class="WordSection1">
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<div class="MsoNormal">Dear Team,</div>
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<div class="MsoNormal">                Below issue has been resolved</div>
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<div class="MsoNormal">Sikandar Khan</div>
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<div>From: Home Box &lt;[email-masked]&gt; <br>
<b>Sent:</b> Monday, April 17, 2023 4:29 PM<br>
<b>To:</b> Hcmadina Wh &lt;[email-masked]&gt;; Shamsheer Musthafa &lt;[email-masked]&gt;<br>
<b>Cc:</b> HB.CCCKSA &lt;[email-masked]&gt;; [email-masked]<br>
<b>Subject:</b> Fwd: [#6000036] - Query from WhatsApp</div>
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<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<span style="font-size:10.5pt;font-family:Roboto;color:#183247">Hi Team,</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#183247'></span>
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<b><span style="font-size:10.5pt;font-family:Roboto;color:#183247">Damaged WWD </span></b><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#183247'></span>
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<b><span style="font-size:10.5pt;font-family:Roboto;color:#183247">Order No: 6814263463</span></b><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#183247'></span>
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<b><span style="font-size:10.5pt;font-family:Roboto;color:#183247">Order Date: 17-Mar-2023</span></b><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#183247'></span>
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<b><span style='font-family:"Arial",sans-serif;color:black'>CRM No: 4818483</span></b><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#183247'></span>
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<span style="font-size:10.5pt;font-family:Roboto;color:#183247">Problem Statement: with refer to 4755341 no one have visited the cx or replace the bed head to her, pls do the needful asap. Please find the attached images. </span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#183247'>
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<span style="font-size:10.5pt;font-family:Roboto;color:#183247">Kindly check and assist.</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#183247'></span>
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<span style="font-size:10.5pt;font-family:Roboto;color:#183247">Thanks &amp; Regards, </span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#183247'></span>
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<span style="font-size:10.5pt;font-family:Roboto;color:#183247">HomeBox Cs Team</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#183247'></span>
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<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>On Sun, 16 Apr at 3:28 PM
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Please take a look at ticket
<a href="https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6000036" rel="noreferrer">#6000036</a> raised by +966558160750 (<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>).</span></div>
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<b><span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">No: 6814263463</span></b><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
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<b><span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">Date: 17-Mar-2023</span></b><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
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<b><span style='font-family:"Arial",sans-serif;color:black'>No: 4818483</span></b><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">Statement: with refer to 4755341 no one have visited the cx or replace the bed head to her, pls do the needful asap. Please</span></div>
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<span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">find the attached images. </span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>
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<span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">check and assist.</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
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<span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">&amp; Regards, </span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
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<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>On Thu, 6 Apr at 7:53 AM
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<span style="font-size:10.0pt;color:#3F3F46">Hello, welcome to HomeBox!</span><span style='font-size:10.0pt;font-family:"Segoe UI Emoji",sans-serif;color:#3F3F46'>&#128075;</span><span style="font-size:10.0pt;color:#3F3F46">
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<span style="font-size:10.0pt;color:#3F3F46">مرحبا، شكراً للتواصل مع هوم بوكس! </span><span style='font-size:10.0pt;font-family:"Segoe UI Emoji",sans-serif;color:#3F3F46'>&#128075;</span><span style="font-size:10.0pt;color:#3F3F46">،
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Hannah HB KSA Bot</span></div>
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<div class="MsoNormal">
<span style="font-size:10.0pt;color:#3F3F46"><img width="512" height="512" style="width:5.3333in;height:5.3333in" id="_x0000_i1047" src="https://hb.supportlink.in/hb-automation/assets/images/agent-profile.png"></span><span style="font-size:10.0pt;color:#3F3F46"></span>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">Sun, 02/04/23 01:41:34 pm
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Hannah HB KSA Bot</span></div>
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<div class="MsoNormal">
<span style="font-size:10.0pt;color:#3F3F46"><img width="512" height="512" style="width:5.3333in;height:5.3333in" id="_x0000_i1046" src="https://hb.supportlink.in/hb-automation/assets/images/agent-profile.png"></span><span style="font-size:10.0pt;color:#3F3F46"></span>
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<div>
<div class="MsoNormal" style="background:white">
<span style='font-size:10.0pt;font-family:"Segoe UI Emoji",sans-serif;color:#3F3F46'>✍️</span><span style="font-size:10.0pt;color:#3F3F46"> يرجى إدخال اسمك</span>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">Sun, 02/04/23 01:41:34 pm
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">User</span></div>
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<div class="MsoNormal">
<span style="color:#3F3F46"><img width="200" height="200" style="width:2.0833in;height:2.0833in" id="_x0000_i1045" src="https://hb.supportlink.in/hb-automation/assets/images/user-profile.png"></span><span style="color:#3F3F46"></span>
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<div>
<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">امنه</span></div>
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<div style="margin-left:24.75pt">
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">Sun, 02/04/23 01:41:43 pm
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<div style="margin-right:22.5pt;float:right">
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Hannah HB KSA Bot</span></div>
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<div></div>
</div>
<div class="MsoNormal">
<span style="font-size:10.0pt;color:#3F3F46"><img width="512" height="512" style="width:5.3333in;height:5.3333in" id="_x0000_i1044" src="https://hb.supportlink.in/hb-automation/assets/images/agent-profile.png"></span><span style="font-size:10.0pt;color:#3F3F46"></span>
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<div>
<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">كيف يمكنني مساعدتك به اليوم 1 - للمساعدة في انشاء طلب جديد 2 - العروض والخصومات 3 - للتحقق من حالة الطلب او التسليم 4 - للاسئلة حول الارجاع او استرداد المبلغ 5 - للشكاوي
 6 - لمعرفة مواقع المتاجر الرجاء الرد باستخدام رقم واحد فقط يتوافق مع خيارك في أي وقت للعودة إلى القائمة الرئيسية يرجى الرد "/0</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">Sun, 02/04/23 01:41:44 pm
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">User</span></div>
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<div class="MsoNormal">
<span style="color:#3F3F46"><img width="200" height="200" style="width:2.0833in;height:2.0833in" id="_x0000_i1043" src="https://hb.supportlink.in/hb-automation/assets/images/user-profile.png"></span><span style="color:#3F3F46"></span>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">5</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">Sun, 02/04/23 01:42:17 pm
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Hannah HB KSA Bot</span></div>
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</div>
<div class="MsoNormal">
<span style="font-size:10.0pt;color:#3F3F46"><img width="512" height="512" style="width:5.3333in;height:5.3333in" id="_x0000_i1042" src="https://hb.supportlink.in/hb-automation/assets/images/agent-profile.png"></span><span style="font-size:10.0pt;color:#3F3F46"></span>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">يؤسفني لسماع أنك تواجه المشاكل ترغب في تقديم شكوى بشأنها.
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">Sun, 02/04/23 01:42:18 pm
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<div style="margin-right:22.5pt;float:right">
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Hannah HB KSA Bot</span></div>
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<div class="MsoNormal">
<span style="font-size:10.0pt;color:#3F3F46"><img width="512" height="512" style="width:5.3333in;height:5.3333in" id="_x0000_i1041" src="https://hb.supportlink.in/hb-automation/assets/images/agent-profile.png"></span><span style="font-size:10.0pt;color:#3F3F46"></span>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">الرجاء إدخال عنوان بريد إلكتروني يمكننا من خلاله الاتصال بك</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">Sun, 02/04/23 01:42:18 pm
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">User</span></div>
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<span style="color:#3F3F46"><img width="200" height="200" style="width:2.0833in;height:2.0833in" id="_x0000_i1040" src="https://hb.supportlink.in/hb-automation/assets/images/user-profile.png"></span><span style="color:#3F3F46"></span>
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<div>
<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46"><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a></span></div>
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<div style="margin-left:24.75pt">
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">Sun, 02/04/23 01:43:11 pm
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<td style="padding:7.5pt 15.0pt 7.5pt 15.0pt">
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<div style="margin-right:22.5pt;float:right">
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Hannah HB KSA Bot</span></div>
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<div></div>
</div>
<div class="MsoNormal">
<span style="font-size:10.0pt;color:#3F3F46"><img width="512" height="512" style="width:5.3333in;height:5.3333in" id="_x0000_i1039" src="https://hb.supportlink.in/hb-automation/assets/images/agent-profile.png"></span><span style="font-size:10.0pt;color:#3F3F46"></span>
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<div>
<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">لمساعدتنا في فهم المشكلة يرجى الرد بالرقم الذي يتوافق بشكل أفضل مع طبيعة شكواك 1. للمشكلة في المنتج أو جودة المنتج 2. للشكاوى عن عملية التوصيل 3. للشكاوى حول الإرجاع
 أو الاسترداد 4. للشكاوى حول التجربة في المتجر 5. للشكوى حول موضوع آخر يرجى الرد فقط باستخدام الرقم الذي يتوافق بشكل أفضل مع طبيعة استفسارك. على سبيل المثال ، إذا كنت ترغب في تقديم شكوى عن التوصيل ، فيرجى الرد على "2" فقط.</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">Sun, 02/04/23 01:43:12 pm
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">User</span></div>
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<div class="MsoNormal">
<span style="color:#3F3F46"><img width="200" height="200" style="width:2.0833in;height:2.0833in" id="_x0000_i1038" src="https://hb.supportlink.in/hb-automation/assets/images/user-profile.png"></span><span style="color:#3F3F46"></span>
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<div>
<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">1</span></div>
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<div style="margin-left:24.75pt">
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">Sun, 02/04/23 01:43:38 pm
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<td style="padding:7.5pt 15.0pt 7.5pt 15.0pt">
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<div style="margin-right:22.5pt;float:right">
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Hannah HB KSA Bot</span></div>
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<div class="MsoNormal">
<span style="font-size:10.0pt;color:#3F3F46"><img width="512" height="512" style="width:5.3333in;height:5.3333in" id="_x0000_i1037" src="https://hb.supportlink.in/hb-automation/assets/images/agent-profile.png"></span><span style="font-size:10.0pt;color:#3F3F46"></span>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">آسف لسماع ذلك. يرجى تزويدنا برقم الطلب أو رقم الفاتورة، يمكنك العثور على رقم الطلب على تأكيد البريد الإلكتروني الخاص بك للطلب أون لائن. إذا قمت بالشراء في المتجر، فيكون
 الرقم طباعة على الفاتورة. إذا لم تتمكن من العثور على أي منهما، يرجى مشاركتنا رقم الهاتف الذي استخدمته أثناء الشراء</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">Sun, 02/04/23 01:43:39 pm
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<td style="padding:7.5pt 15.0pt 7.5pt 15.0pt">
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">User</span></div>
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<div class="MsoNormal">
<span style="color:#3F3F46"><img width="200" height="200" style="width:2.0833in;height:2.0833in" id="_x0000_i1036" src="https://hb.supportlink.in/hb-automation/assets/images/user-profile.png"></span><span style="color:#3F3F46"></span>
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<div>
<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">6814263463</span></div>
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<div style="margin-left:24.75pt">
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">Sun, 02/04/23 01:44:32 pm
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<td style="padding:7.5pt 15.0pt 7.5pt 15.0pt">
<div>
<div style="margin-right:22.5pt;float:right">
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Hannah HB KSA Bot</span></div>
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<div></div>
</div>
<div class="MsoNormal">
<span style="font-size:10.0pt;color:#3F3F46"><img width="512" height="512" style="width:5.3333in;height:5.3333in" id="_x0000_i1035" src="https://hb.supportlink.in/hb-automation/assets/images/agent-profile.png"></span><span style="font-size:10.0pt;color:#3F3F46"></span>
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<div>
<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">"""هوم بوكس ​​يقدم ضمان لمدة سنتين على الأثاث المحدد. للمزيد من المعلومات يرجى زيارة الموقع
<a href="https://helpsa.homeboxstores.com/ar/support/search?term=warranty" rel="noreferrer">https://helpsa.homeboxstores.com/ar/support/search?term=warranty#</a> """</span></div>
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<div>
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">Sun, 02/04/23 01:44:33 pm
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<div style="margin-right:22.5pt;float:right">
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Hannah HB KSA Bot</span></div>
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<div></div>
</div>
<div class="MsoNormal">
<span style="font-size:10.0pt;color:#3F3F46"><img width="512" height="512" style="width:5.3333in;height:5.3333in" id="_x0000_i1034" src="https://hb.supportlink.in/hb-automation/assets/images/agent-profile.png"></span><span style="font-size:10.0pt;color:#3F3F46"></span>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">يرجى تزويدنا بمزيد من التوضيح حول شكواك. بالإضافة إلى أي صور لشرح الموقف.</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">Sun, 02/04/23 01:44:33 pm
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<td style="padding:7.5pt 15.0pt 7.5pt 15.0pt">
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">User</span></div>
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</div>
<div class="MsoNormal">
<span style="color:#3F3F46"><img width="200" height="200" style="width:2.0833in;height:2.0833in" id="_x0000_i1033" src="https://hb.supportlink.in/hb-automation/assets/images/user-profile.png"></span><span style="color:#3F3F46"></span>
</div>
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<div>
<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">وصل رأس السرير مكسور وطلبت استبداله</span></div>
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<div style="margin-left:24.75pt">
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">Sun, 02/04/23 01:45:25 pm
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<td style="padding:7.5pt 15.0pt 7.5pt 15.0pt">
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<div style="margin-right:22.5pt;float:right">
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Hannah HB KSA Bot</span></div>
<div></div>
<div></div>
</div>
<div class="MsoNormal">
<span style="font-size:10.0pt;color:#3F3F46"><img width="512" height="512" style="width:5.3333in;height:5.3333in" id="_x0000_i1032" src="https://hb.supportlink.in/hb-automation/assets/images/agent-profile.png"></span><span style="font-size:10.0pt;color:#3F3F46"></span>
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<div>
<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">يرجى مشاركة الصور التي توضح المشكلة.</span></div>
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<div>
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">Sun, 02/04/23 01:45:25 pm
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">User</span></div>
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<div class="MsoNormal">
<span style="color:#3F3F46"><img width="200" height="200" style="width:2.0833in;height:2.0833in" id="_x0000_i1031" src="https://hb.supportlink.in/hb-automation/assets/images/user-profile.png"></span><span style="color:#3F3F46"></span>
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<div>
<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46"><br>
<a href="https://fc-use1-00-pics-bkt-00.s3.amazonaws.com/e306f3352594662ca28c6a1e6b35a47d8359469697c03b48070741c511b63cf3/f_feedbackMessage/u_8640e045eca30b9637ef7384dd597ea28a9c481894bd502693bc8fc9dde5723f/img_1780me9aqt_3753f8af6df1919c7f5d5c11cf9fce2b34104f79426eb33d5690eb1f07ceece4.jpeg" target="_blank" rel="noreferrer">Click
 here to view file </a></span></div>
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<div style="margin-left:24.75pt">
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">Sun, 02/04/23 01:51:22 pm
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<td style="padding:7.5pt 15.0pt 7.5pt 15.0pt">
<div>
<div style="margin-right:22.5pt;float:right">
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Hannah HB KSA Bot</span></div>
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<div></div>
</div>
<div class="MsoNormal">
<span style="font-size:10.0pt;color:#3F3F46"><img width="512" height="512" style="width:5.3333in;height:5.3333in" id="_x0000_i1030" src="https://hb.supportlink.in/hb-automation/assets/images/agent-profile.png"></span><span style="font-size:10.0pt;color:#3F3F46"></span>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">شكرًا لك. إذا كنت قد انتهيت من إدخال المعلومات الآن ، يرجى الرد 1. بمجرد الرد 1 ، سأبدأ في معالجة طلبك.</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">Sun, 02/04/23 01:51:23 pm
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">1</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">Sun, 02/04/23 01:51:42 pm
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Hannah HB KSA Bot</span></div>
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<span style="font-size:10.0pt;color:#3F3F46"><img width="512" height="512" style="width:5.3333in;height:5.3333in" id="_x0000_i1028" src="https://hb.supportlink.in/hb-automation/assets/images/agent-profile.png"></span><span style="font-size:10.0pt;color:#3F3F46"></span>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">شكرًا لك. سيتم بمعالجة هذا الطلب الآن والتحقق منه من خلال أنظمتنا. قد يستغرق هذا عدة دقائق. في بعض الأحيان قد يستغرق الأمر حوالي 4 ساعات. يرجى انتظار الرد هنا.</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">Sun, 02/04/23 01:51:43 pm
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<span style="font-size:10.0pt;color:#3F3F46"><img width="512" height="512" style="width:5.3333in;height:5.3333in" id="_x0000_i1027" src="https://hb.supportlink.in/hb-automation/assets/images/agent-profile.png"></span><span style="font-size:10.0pt;color:#3F3F46"></span>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">معظم الطلبات يتم معالجتها في أقل من 30 دقيقة، قد تستغرق بعض الطلبات ما يصل إلى 4 ساعات. يرجى عدم الرد أو إرسال أي رسائل أخرى.لأن هذا قد تؤدي إلى تعطيل عملية المعالجة
 التلقائية لطلبك. يرجى الانتظار للحصول على رد مني. سأعود إليك في أقرب وقت ممكن. شكرا لك على صبرك.</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">Sun, 02/04/23 01:51:58 pm
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">Sun, 02/04/23 01:52:13 pm
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Conversation was marked resolved by Hannah HB KSA Bot</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">Sun, 02/04/23 11:12:13 pm
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