Subject: New Reply Received - Fwd: Landmark HB transaction
From: Home Box <[email-masked]>
To: [email-masked]
Date: Tue, 18 Apr 2023 16:41:34 +0000

Hi Dalal Alarawi,  The customer has responded to the ticket.  Fwd: Landmark HB transaction  Ticket comment <div dir="ltr">
<div dir="ltr">HI  <div><br></div>
<div>you all are really getting under my nerves. How can I get a refund when you have not processed the refund? Anyway, please find attached the following below, please note that i i am submitting this information under protest. </div>
<div>1. CC statement transaction date to today 18 April 23, card number in included in the statement </div>
<div>2. SMS SABB "Screenshot_20230319_104539_Messages (1)"</div>
<div>3. SMS homebox. "Screenshot_20230319_104539_Messages "</div>
<div><br></div>
<div>Kindly make sure my information is kept safe, any unauthorized transaction on my credit card from this day onwards  till the expiry date i will file a case against landmark.</div>
<div><br></div>
<div>Please review the information &amp; if required call me to get things sorted. </div>
<div><br></div>
<div>hoping to get the refund proceed before EId.</div>
<div><br></div>
<div>thanks &amp; Regards</div>
<div>
<br>Ibrahim </div>
<div><br></div>
<div><br></div>
</div>
<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
</div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Tue, Apr 18, 2023 at 11:45 AM Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
</div>
<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>
	<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>
<div dir="ltr">
<div dir="ltr">Dear valued customer. <br>
</div>
<div dir="ltr">
<br>
</div>
<div dir="ltr">Thank you for contacting us and giving the opportunity to assist you. <br><br>We sincerely apologize for the inconvenience caused to you. <br><br> In order to check the payment details for the fail transaction highlighted from your side, We will need a bank statement from the date of the deduction till today, as the amount will be reversed back to your account for the same. Also full card number used for the payment is required to check along with the date and time of the transaction and the OTP code for the payment confirmation. <br><br>Rest assure, your data is safe with us and we guarantee that nothing will be used apart from the targeted transaction data to check for the same. <br><br>In case you are not able to provide the same, you can raise a refund claim from the bank for the same. </div>
<div><br></div>
<div dir="ltr">Your Friends,</div>
<div dir="ltr">The support team</div>
</div>
<div><br></div>
</div>

	

</div></blockquote>
<br><div><br></div>
<span class="gmail_signature_prefix">-- </span><br><div dir="ltr" class="gmail_signature"><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr">Warm Regards,<br><br><br><br>Ibrahim Patel <br>Saudi Cell: +966-50 666 8256<br>Cell : +92-333-316-1096<br><br>
</div></div></div></div></div></div></div></div></div></div></div></div></div></div>
</blockquote></div>

Attachments :
1. <a href='https://helpae.homeboxstores.com/helpdesk/attachments/2044017667945'>CC bank statement 16 FEB TO DATE.pdf</a><br />2. <a href='https://helpae.homeboxstores.com/helpdesk/attachments/2044017667946'>Screenshot_20230319_104539_Messages.jpg</a><br />3. <a href='https://helpae.homeboxstores.com/helpdesk/attachments/2044017667947'>Screenshot_20230319_104539_Messages (1).jpg</a>
  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6037100