Subject: Note Added - [#6006057] Missing item WWD | 6817950512
From: Home Box <[email-masked]>
To: [email-masked]
Date: Tue, 18 Apr 2023 10:17:32 +0000 (UTC)

Hi ,    Hcwh Taif added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6006057    Subject:  Missing item WWD | 6817950512   Requester: +966555562092    Note Content:   <div class="WordSection1">
<div class="MsoNormal">Noted, replacement note has been created, send within 2 days
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<div class="MsoNormal">Regards</div>
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<div class="MsoNormal">Sharan </div>
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<div>From: Home Box &lt;[email-masked]&gt; <br>
<b>Sent:</b> Tuesday, April 18, 2023 12:22 PM<br>
<b>To:</b> Hcwh Taif &lt;[email-masked]&gt;; Shamsheer Musthafa &lt;[email-masked]&gt;<br>
<b>Cc:</b> HB.CCCKSA &lt;[email-masked]&gt;<br>
<b>Subject:</b> Fwd: [#6006057] - Missing item WWD | 6817950512</div>
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<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#183247'>Hi Team,</span></div>
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<strong><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#183247'>Follow up</span></strong><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#183247'></span>
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<strong><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#183247'>Order Date : 28-Mar-2023</span></strong><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#183247'></span>
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<strong><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#183247'>Order ID: 6817950512</span></strong><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#183247'></span>
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<strong><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#183247'>CRM ID : 4824512</span></strong><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#183247'></span>
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<strong><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#183247'>Assistance Required: Missing item WWD</span></strong><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#183247'></span>
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<strong><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#183247'>Issue Description:</span></strong><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#183247'> with refer to 4788843 no one contact
 the cx or visit him to check the missing pic. pls arrange visit asap.</span>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#183247'>Kindly check and assist.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#183247'>Regards,</span></div>
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<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>On Fri, 7 Apr at 4:25 AM
<span class="separator">, Home Box &lt;[email-masked]&gt; wrote: </span></span><span class="separator"></span>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Please take a look at ticket
<a href="https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6006057" rel="noreferrer">#6006057</a> raised by +966555562092 ([email-masked]).</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Hi Team,</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Order Date : 28-Mar-2023<br>
Schedule Date : 06-Apr-2023</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Order ID: 6817950512</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>CRM ID : 4788843</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Assistance Required: Missing item WWD</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Issue Description: ​customer says he received the table with only one seat, and the other one is missing.
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Taher.</span></div>
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<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>On Fri, 7 Apr at 1:21 AM
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">مرحبا...اليوم استلمت طلبي ناقص كرسي فما الحل؟؟</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">Thu, 06/04/23 07:07:45 pm
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<span style="font-size:10.0pt;color:#3F3F46;border:solid windowtext 1.0pt;padding:0in"><img width="100" height="100" style="width:1.0416in;height:1.0416in" id="Picture_x0020_9" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNzYyOTc4NywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.E1m4DLUVc37LHxQWLTJenNB9KTo79rA2dTRIhyEkbqQ" data-id="2044017629787" alt="Image removed by sender."></span><span style="font-size:10.0pt;color:#3F3F46"></span>
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<div class="MsoNormal" style="background:white">
<span style='font-size:10.0pt;font-family:"Segoe UI Emoji",sans-serif;color:#3F3F46'>✍️</span><span style="font-size:10.0pt;color:#3F3F46"> يرجى إدخال اسمك</span>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">Thu, 06/04/23 07:07:45 pm
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">هوازن</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">Thu, 06/04/23 07:07:55 pm
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">كيف يمكنني مساعدتك به اليوم 1 - للمساعدة في انشاء طلب جديد 2 - العروض والخصومات 3 - للتحقق من حالة الطلب او التسليم 4 - للاسئلة حول الارجاع او استرداد المبلغ 5 - للشكاوي
 6 - لمعرفة مواقع المتاجر الرجاء الرد باستخدام رقم واحد فقط يتوافق مع خيارك في أي وقت للعودة إلى القائمة الرئيسية يرجى الرد "/0</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">Thu, 06/04/23 07:07:56 pm
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">5</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">Thu, 06/04/23 07:08:11 pm
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<span style="font-size:10.0pt;color:#3F3F46;border:solid windowtext 1.0pt;padding:0in"><img width="100" height="100" style="width:1.0416in;height:1.0416in" id="Picture_x0020_13" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNzYyOTc4NywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.E1m4DLUVc37LHxQWLTJenNB9KTo79rA2dTRIhyEkbqQ" data-id="2044017629787" alt="Image removed by sender."></span><span style="font-size:10.0pt;color:#3F3F46"></span>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">يؤسفني لسماع أنك تواجه المشاكل ترغب في تقديم شكوى بشأنها.
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">Thu, 06/04/23 07:08:12 pm
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Hannah HB KSA Bot</span></div>
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<span style="font-size:10.0pt;color:#3F3F46;border:solid windowtext 1.0pt;padding:0in"><img width="100" height="100" style="width:1.0416in;height:1.0416in" id="Picture_x0020_14" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNzYyOTc4NywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.E1m4DLUVc37LHxQWLTJenNB9KTo79rA2dTRIhyEkbqQ" data-id="2044017629787" alt="Image removed by sender."></span><span style="font-size:10.0pt;color:#3F3F46"></span>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">الرجاء إدخال عنوان بريد إلكتروني يمكننا من خلاله الاتصال بك</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">Thu, 06/04/23 07:08:12 pm
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">[email-masked]</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">Thu, 06/04/23 07:08:40 pm
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Hannah HB KSA Bot</span></div>
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<span style="font-size:10.0pt;color:#3F3F46;border:solid windowtext 1.0pt;padding:0in"><img width="100" height="100" style="width:1.0416in;height:1.0416in" id="Picture_x0020_16" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNzYyOTc4NywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.E1m4DLUVc37LHxQWLTJenNB9KTo79rA2dTRIhyEkbqQ" data-id="2044017629787" alt="Image removed by sender."></span><span style="font-size:10.0pt;color:#3F3F46"></span>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">لمساعدتنا في فهم المشكلة يرجى الرد بالرقم الذي يتوافق بشكل أفضل مع طبيعة شكواك 1. للمشكلة في المنتج أو جودة المنتج 2. للشكاوى عن عملية التوصيل 3. للشكاوى حول الإرجاع
 أو الاسترداد 4. للشكاوى حول التجربة في المتجر 5. للشكوى حول موضوع آخر يرجى الرد فقط باستخدام الرقم الذي يتوافق بشكل أفضل مع طبيعة استفسارك. على سبيل المثال ، إذا كنت ترغب في تقديم شكوى عن التوصيل ، فيرجى الرد على "2" فقط.</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">Thu, 06/04/23 07:08:40 pm
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">1</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">Thu, 06/04/23 07:09:05 pm
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">آسف لسماع ذلك. يرجى تزويدنا برقم الطلب أو رقم الفاتورة، يمكنك العثور على رقم الطلب على تأكيد البريد الإلكتروني الخاص بك للطلب أون لائن. إذا قمت بالشراء في المتجر، فيكون
 الرقم طباعة على الفاتورة. إذا لم تتمكن من العثور على أي منهما، يرجى مشاركتنا رقم الهاتف الذي استخدمته أثناء الشراء</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">Thu, 06/04/23 07:09:06 pm
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<span style="color:#3F3F46;border:solid windowtext 1.0pt;padding:0in"><img width="100" height="100" style="width:1.0416in;height:1.0416in" id="Picture_x0020_19" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNzYyOTc4NywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.E1m4DLUVc37LHxQWLTJenNB9KTo79rA2dTRIhyEkbqQ" data-id="2044017629787" alt="Image removed by sender."></span><span style="color:#3F3F46"></span>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">6817950512</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">Thu, 06/04/23 07:09:30 pm
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<span style="font-size:10.0pt;color:#3F3F46;border:solid windowtext 1.0pt;padding:0in"><img width="100" height="100" style="width:1.0416in;height:1.0416in" id="Picture_x0020_20" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNzYyOTc4NywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.E1m4DLUVc37LHxQWLTJenNB9KTo79rA2dTRIhyEkbqQ" data-id="2044017629787" alt="Image removed by sender."></span><span style="font-size:10.0pt;color:#3F3F46"></span>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">"""هوم بوكس ​​يقدم ضمان لمدة سنتين على الأثاث المحدد. للمزيد من المعلومات يرجى زيارة الموقع
<a href="https://helpsa.homeboxstores.com/ar/support/search?term=warranty" rel="noreferrer">https://helpsa.homeboxstores.com/ar/support/search?term=warranty#</a> """</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">Thu, 06/04/23 07:09:31 pm
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<span style="font-size:10.0pt;color:#3F3F46;border:solid windowtext 1.0pt;padding:0in"><img width="100" height="100" style="width:1.0416in;height:1.0416in" id="Picture_x0020_21" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNzYyOTc4NywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.E1m4DLUVc37LHxQWLTJenNB9KTo79rA2dTRIhyEkbqQ" data-id="2044017629787" alt="Image removed by sender."></span><span style="font-size:10.0pt;color:#3F3F46"></span>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">يرجى تزويدنا بمزيد من التوضيح حول شكواك. بالإضافة إلى أي صور لشرح الموقف.</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">Thu, 06/04/23 07:09:31 pm
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">طلبت طاولة ديمي مستديرة بمقعدين .. واليوم استلمت الطاولة بمقعد واحد</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">Thu, 06/04/23 07:10:51 pm
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">يرجى مشاركة الصور التي توضح المشكلة.</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">Thu, 06/04/23 07:10:52 pm
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46"><br>
<a href="https://fc-use1-00-pics-bkt-00.s3.amazonaws.com/e306f3352594662ca28c6a1e6b35a47d8359469697c03b48070741c511b63cf3/f_feedbackMessage/u_de9413a8002756e713f1e176856f006058700f08789fdcc88a7cc933a4410855/img_3qededumrn_c5c7986c5ba3990d4d959f0b0c99dfdf6deb04b82e998195dc4ae95dd4e1e500.jpeg" target="_blank" rel="noreferrer">Click
 here to view file </a></span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">Thu, 06/04/23 07:11:02 pm
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">شكرًا لك. إذا كنت قد انتهيت من إدخال المعلومات الآن ، يرجى الرد 1. بمجرد الرد 1 ، سأبدأ في معالجة طلبك.</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">Thu, 06/04/23 07:11:03 pm
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">1</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">Thu, 06/04/23 07:11:40 pm
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">شكرًا لك. سيتم بمعالجة هذا الطلب الآن والتحقق منه من خلال أنظمتنا. قد يستغرق هذا عدة دقائق. في بعض الأحيان قد يستغرق الأمر حوالي 4 ساعات. يرجى انتظار الرد هنا.</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">Thu, 06/04/23 07:11:41 pm
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<span style="font-size:10.0pt;color:#3F3F46;border:solid windowtext 1.0pt;padding:0in"><img width="100" height="100" style="width:1.0416in;height:1.0416in" id="Picture_x0020_28" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNzYyOTc4NywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.E1m4DLUVc37LHxQWLTJenNB9KTo79rA2dTRIhyEkbqQ" data-id="2044017629787" alt="Image removed by sender."></span><span style="font-size:10.0pt;color:#3F3F46"></span>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">معظم الطلبات يتم معالجتها في أقل من 30 دقيقة، قد تستغرق بعض الطلبات ما يصل إلى 4 ساعات. يرجى عدم الرد أو إرسال أي رسائل أخرى.لأن هذا قد تؤدي إلى تعطيل عملية المعالجة
 التلقائية لطلبك. يرجى الانتظار للحصول على رد مني. سأعود إليك في أقرب وقت ممكن. شكرا لك على صبرك.</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">Thu, 06/04/23 07:11:56 pm
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">Thu, 06/04/23 07:12:11 pm
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">أعتذر بصدق عن أي إزعاج سببه لك ، ومع ذلك ، هذا بالتأكيد ليس نوع التجربة التي نريدها لك عند التسوق معنا.</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">Fri, 07/04/23 12:21:42 am
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">سأرفع الآن هذا الشكوى إلى فريق المستودع للتحقيق. سأقوم أيضًا بتسجيل الشكوى في النظام . سنرسل إليك بريدًا إلكترونيًا بمجرد حصولنا على المزيد من التحديثات. قد يستغرق يومين
 من العمل. سنتعامل مع هذا على سبيل الأولوية.</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">Fri, 07/04/23 12:21:43 am
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">شكرا لك. أرجو الرد على هذه الرسالة بالرقم الموافق بحسب رغبتكم:</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">1 اغلاق المحادثة<br>
2 اضافة معلومات أخرى تتعلق باستفسارك.<br>
3 اعادة بدء المحادثة من البداية.</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">Fri, 07/04/23 12:21:44 am
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