Subject: Note Added - [#6060004] pending refund 6815834123
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Tue, 18 Apr 2023 09:00:10 +0000 (UTC)

Hi ,    Khaled AbdelMaksoud added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6060004    Subject:  pending refund 6815834123   Requester: أشواق    Note Content:   <div class="WordSection1">
<div class="MsoNormal">Dear <a id="OWAAMF96182421C854823AA168C3AA406C408" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Feederwarehouse Buraidah</span></a>
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<div class="MsoNormal">today item came to the warehouse Riyadh from Buraidah now.</div>
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<div class="MsoNormal">receiving <span style="background:yellow;mso-highlight:yellow">
close RD. Done</span>
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<div class="MsoNormal"><b><span style="color:#4472C4">Thanks &amp;Regards </span></b></div>
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<div class="MsoNormal"><b><span style='font-family:"Calibri Light",sans-serif'>Khaled abdel maksoud</span></b></div>
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<div class="MsoNormal"><b><span style='font-family:"Calibri Light",sans-serif'>Home Box Riyadh Warehouse</span></b></div>
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<b><span style='font-family:"Calibri Light",sans-serif;color:black'>Mob. 0549184233 &amp; Ext
</span></b><b><span style='font-family:"Calibri Light",sans-serif;color:#4472C4'> 3543</span></b><b><span style='font-family:"Calibri Light",sans-serif;color:black'></span></b>
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<div class="MsoNormal"><b><span style='font-family:"Calibri Light",sans-serif'>Supervisor - DC</span></b></div>
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<a href="http://www.landmarkgroup.com/" rel="noreferrer"><span style="color:#1F497D;text-decoration:none"><img width="164" height="53" style="width:1.7083in;height:.552in" id="Picture_x0020_11" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNzYyNDcwNSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.uTJZrcfvwy6nx6BmxTgXCSTcXeDBSpxH0P87pv8oCgE" data-id="2044017624705" alt="lg"></span></a><a href="http://www.homeboxstores.com/sa/en" rel="noreferrer"><span style="text-decoration:none"><img width="67" height="60" style="width:.6979in;height:.625in" id="Picture_x0020_12" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNzYyNDcwNiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.YTrWE6e9oRF-4YV8v4aapmXR08hQEcSMHvfUMuuDfnk" data-id="2044017624706" alt="hb"></span></a>
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<div>From: Home Box &lt;[email-masked]&gt; <br>
<b>Sent:</b> Monday, April 17, 2023 3:04 PM<br>
<b>To:</b> Khaled AbdelMaksoud &lt;[email-masked]&gt;; Nazam Hussain &lt;[email-masked]&gt;; Feederwarehouse Buraidah &lt;[email-masked]&gt;; Suresh Kuridath &lt;[email-masked]&gt;<br>
<b>Cc:</b> HB.CCCKSA &lt;[email-masked]&gt;<br>
<b>Subject:</b> Fwd: [#6060004] - pending refund 6815834123</div>
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<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Hi Team. </span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Please have a look at the below trail email. The customer is chasing for a refund but the Hybris return status shows
<strong><span style='font-family:"Segoe UI",sans-serif'>reached Warehouse,</span></strong>
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<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>On Sat, 15 Apr at 4:12 PM
<span class="separator">, Khaled AbdelMaksoud &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<b><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#4472C4'>Thanks &amp;Regards
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<b><span style='font-size:10.5pt;font-family:"Calibri Light",sans-serif'>Khaled abdel maksoud</span></b><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
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<b><span style='font-size:10.5pt;font-family:"Calibri Light",sans-serif'>Home Box Riyadh Warehouse</span></b><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
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<b><span style='font-size:10.5pt;font-family:"Calibri Light",sans-serif;color:black'>Mob. 0549184233 &amp; Ext
</span></b><b><span style='font-size:10.5pt;font-family:"Calibri Light",sans-serif;color:#4472C4'> 3543</span></b><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>From: Nazam Hussain &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Saturday, April 15, 2023 11:50 AM<br>
<b>To:</b> Landmark Group &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Feederwarehouse Buraidah &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Suresh Kuridath &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Khaled AbdelMaksoud &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> HB.CCCKSA &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#6060004] - pending refund 6815834123</span></div>
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<a id="OWAAM90B77F486BAD4116BAA6AC47A4A071E3" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Khaled AbdelMaksoud</span></a>,</span></div>
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<span style='font-size:9.0pt;font-family:"Segoe UI",sans-serif;color:#767171'>EXT               :  4187</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>
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<span style='font-size:9.0pt;font-family:"Segoe UI",sans-serif;color:#777777'>[<a href="http://www.homeboxstores.com/" rel="noreferrer">www.homeboxstores.com</a>]</span><span style='font-size:9.0pt;font-family:"Segoe UI",sans-serif;color:#0046D2'><a href="http://www.homeboxstores.com/" rel="noreferrer"><span style="color:#0046D2">www.homeboxstores.com</span></a></span><span style='font-size:9.0pt;font-family:"Segoe UI",sans-serif;color:#777777'> |[<a href="http://www.landmarkgroup.com/" rel="noreferrer">www.landmarkgroup.com</a>]</span><span style='font-size:9.0pt;font-family:"Segoe UI",sans-serif;color:#0046D2'><a href="http://www.landmarkgroup.com/" rel="noreferrer"><span style="color:#0046D2">www.landmarkgroup.com</span></a></span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>
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<b><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>From:</span></b><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'> Landmark Group &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Saturday, April 15, 2023 11:34 AM<br>
<b>To:</b> Feederwarehouse Buraidah &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Suresh Kuridath &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Nazam
 Hussain &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> HB.CCCKSA &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#6060004] - pending refund 6815834123</span>
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<b><i><span style='font-size:13.5pt;font-family:"Segoe UI",sans-serif;color:indianred'>CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<span style='font-size:10.5pt;font-family:"-apple-system",serif;color:#183247'>Hi Team </span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
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<strong><span style='font-size:10.5pt;font-family:"-apple-system",serif;color:#183247'>Order Number:  6815834123</span></strong><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>
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<strong><span style='font-size:10.5pt;font-family:"-apple-system",serif;color:#183247'>RMA: 1004239631</span></strong><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>
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<span style='font-size:10.5pt;font-family:"-apple-system",serif;color:#183247'> <br>
 item reached WH and RMA created, but scanning process is not been completed, Kindly complete the scanning process so the refund will be initiated</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
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<span style='font-size:10.5pt;font-family:"-apple-system",serif;color:#183247'>Thanks &amp; Regards, </span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
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<span style='font-size:10.5pt;font-family:"-apple-system",serif;color:#183247'>HomeBox Cs Team</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
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<span style='font-size:10.5pt;font-family:"-apple-system",serif'>On Fri, 14 Apr at 9:13 AM
<span class="separator">, Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<span style='font-size:10.5pt;font-family:"-apple-system",serif'>Please take a look at ticket
<a href="https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6060004" rel="noreferrer">#6060004</a> raised by
</span><span lang="AR-SA" dir="RTL" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>أشواق</span><span lang="AR-SA" dir="RTL" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>
</span><span dir="LTR"></span><span dir="LTR"></span><span style='font-size:10.5pt;font-family:"-apple-system",serif'><span dir="LTR"></span><span dir="LTR"></span>(<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>).</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>
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<span style='font-size:10.5pt;font-family:"-apple-system",serif'>Hi Team </span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
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<strong><span style='font-size:10.5pt;font-family:"-apple-system",serif'>Order Number:  6815834123</span></strong><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>
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<strong><span style='font-size:10.5pt;font-family:"-apple-system",serif'>RMA: 1004239631</span></strong><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>
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<span style='font-size:10.5pt;font-family:"-apple-system",serif'> <br>
 item reached WH and RMA created, but scanning process is not been completed, Kindly complete the scanning process so the refund will be initiated</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
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<span style='font-size:10.5pt;font-family:"-apple-system",serif'>Thanks &amp; Regards, </span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
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<span style='font-size:10.5pt;font-family:"-apple-system",serif'>On Fri, 14 Apr at 12:39 AM
<span class="separator">, </span></span><span class="separator"><span lang="AR-SA" dir="RTL" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>أشواق
</span></span><span dir="LTR"></span><span dir="LTR"></span><span class="separator"><span style='font-size:10.5pt;font-family:"-apple-system",serif'><span dir="LTR"></span><span dir="LTR"></span>&lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<span lang="AR-SA" dir="RTL" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>تم ارجاع طلبي ل خلل مصنعي .. متى سيتم ارجاع المبلغ..؟ هذا رقم الطلبيه
</span><span dir="LTR"></span><span dir="LTR"></span><span style='font-size:10.5pt;font-family:"-apple-system",serif'><span dir="LTR"></span><span dir="LTR"></span>&gt;&gt; 6815834123
</span><span lang="AR-SA" dir="RTL" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>ارغب بارجاع المبلغ ل حسابي البنكي</span><span dir="LTR"></span><span dir="LTR"></span><span style='font-size:10.5pt;font-family:"-apple-system",serif'><span dir="LTR"></span><span dir="LTR"></span>..</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>
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<span style='font-size:10.5pt;font-family:"-apple-system",serif'><br>
</span><span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>6060004:1125156</span><span style='font-size:10.5pt;font-family:"-apple-system",serif'>
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</span><span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>6060004:1125156</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>
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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the
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