Subject: Note Added - [#6007179] Maintenance - 29014201323120230227
From: Home Box <[email-masked]>
To: [email-masked]
Date: Mon, 17 Apr 2023 11:14:32 +0000 (UTC)

Hi ,    Crys_HBKSA added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6007179    Subject:  Maintenance - 29014201323120230227   Requester: Faisallll9166    Note Content:   <div>Dear team<br><br>The client follows up on the maintenance client<br>It has been notified of the replacement procedure and is awaiting confirmation of maintenance from you<br>Please check the procedure and follow up with the customer by calling, please<br><br>SARAH.T <br><br>________________________________________<br>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote"><div>From: Kalyan Khadka [[email-masked]]<br>Sent: Sunday, April 16, 2023 9:42 PM<br>To: Home Box; Khil Basnet; Bratindra Mukherjee; Shamsheer Musthafa; AmirKhan<br>Cc: HB.CCCKSA; Crys_HBKSA<br>Subject: RE: [#6007179] - Maintenance - 29014201323120230227<br><br>We never asked customer to replace it<br><br>Team was sent today, report will be submit tomorrow<br><br>From: Home Box &lt;[email-masked]&gt;<br>Sent: Sunday, April 16, 2023 6:09 PM<br>To: Kalyan Khadka &lt;[email-masked]&gt;; Khil Basnet &lt;[email-masked]&gt;; Bratindra Mukherjee &lt;[email-masked]&gt;; Shamsheer Musthafa &lt;[email-masked]&gt;; AmirKhan &lt;[email-masked]&gt;<br>Cc: HB.CCCKSA &lt;[email-masked]&gt;; [email-masked]<br>Subject: Fwd: [#6007179] - Maintenance - 29014201323120230227<br><br><br>CAUTION: External email sender. Use care when clicking on links or opening attachments!<br>HI team.<br><br>Follow up<br><br>Problem Statement: with refer to 4803253 cx inform us that you visit him and inform him that you will replace the table, pls inform us when you will replace.<br><br>Please find the attached images.<br><br>Order ID: 29014201323120230227<br>CRM ID: 4819496<br>Order Date : 27-Feb-2023<br><br>Kindly check and assist. check the trail email<br><br>Thanks &amp; Regards,<br>HomeBox Cs Team<br>On Sun, 9 Apr at 4:03 PM , Home Box &lt;[email-masked]&lt;mailto:[email-masked]&gt;&gt; wrote:<br>HI team.<br><br>Inspection Approved<br><br>Problem Statement: Customer want maintenance for (P-Kulltorp/Novi 1 4 Dining Set- Sonoma) as the screws was not good assembled until it fall out, Note that as per customer, Order was delivered and assembled by our team.<br><br>Please find the attached images.<br><br>Order ID: 29014201323120230227<br>CRM ID: 4796082<br>Order Date : 27-Feb-2023<br><br>Kindly check and assist. check the trail email<br><br>Thanks &amp; Regards,<br>HomeBox Cs Team<br>On Sun, 9 Apr at 3:03 PM , Home Box &lt;[email-masked]&lt;mailto:[email-masked]&gt;&gt; wrote:<br>Inspection approved.<br><br>Best Regards<br>Yahia Taha<br>Customer Care Team Leader - Home box<br>800-1110888<br>Ext: 3457<br>Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia<br><a href="http://www.homeboxstores.com&lt;http://www.homeboxstores.com/" rel="noreferrer">www.homeboxstores.com&lt;http://www.homeboxstores.com/</a>&gt; | <a href="http://www.landmarkgroup.com&lt;http://www.landmarkgroup.com/" rel="noreferrer">www.landmarkgroup.com&lt;http://www.landmarkgroup.com/</a>&gt;<br>[lg][hb]<br><br>From: Home Box &lt;[email-masked]&lt;mailto:[email-masked]&gt;&gt;<br>Sent: Sunday, April 9, 2023 2:00 PM<br>To: Yahia Taha &lt;[email-masked]&lt;mailto:[email-masked]&gt;&gt;<br>Cc: HB.CCCKSA &lt;[email-masked]&lt;mailto:[email-masked]&gt;&gt;; [email-masked]&lt;mailto:[email-masked]&gt;<br>Subject: Fwd: [#6007179] - Maintenance - 29014201323120230227<br><br>CAUTION: External email sender. Use care when clicking on links or opening attachments!<br>HI team.<br><br>Request approval for maintenance<br>Problem Statement: Customer want maintenance for (P-Kulltorp/Novi 1 4 Dining Set- Sonoma) as the screws was not good assembled until it fall out, Note that as per customer, Order was delivered and assembled by our team.<br><br>Please find the attached images.<br><br>Order ID: 29014201323120230227<br>CRM ID: 4790041<br>Order Date : 27-Feb-2023<br><br>Kindly check and assist.<br><br>Thanks &amp; Regards,<br>HomeBox Cs Team<br>On Fri, 7 Apr at 4:00 PM , Home Box &lt;[email-masked]&lt;mailto:[email-masked]&gt;&gt; wrote:<br>Please take a look at ticket #6007179&lt;<a href="https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6007179" rel="noreferrer">https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6007179</a>&gt; raised by Faisallll9166 ([email-masked]&lt;mailto:[email-masked]&gt;).<br><br>​HI team.<br><br>Request approval<br>for maintenance<br>​<br>Problem Statement:<br>Customer want maintenance for (P-Kulltorp/Novi 1 4 Dining Set- Sonoma) as the screws was not good assembled until it fall out, Note that as per customer, Order was delivered and assembled by our team.<br>​<br>Please find the attached<br>images.<br><br>Order ID:<br>29014201323120230227<br>CRM ID:<br>4790041<br>Order Date<br>: 27-Feb-2023<br><br>Kindly check and<br>assist.<br><br>Thanks<br>&amp; Regards,<br>HomeBox<br>Cs Team<br><br>6007179:1125156<br>This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. <a href="http://www.landmarkgroup.com&lt;http://www.landmarkgroup.com" rel="noreferrer">www.landmarkgroup.com&lt;http://www.landmarkgroup.com</a>&gt;<br><br>6007179:1125156<br>This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. <a href="http://www.landmarkgroup.com" rel="noreferrer">www.landmarkgroup.com</a><br>
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