Subject: Note Added - [#6062612] Wrong WWD items delivered:6817588498
From: Home Box <[email-masked]>
To: [email-masked]
Date: Mon, 17 Apr 2023 08:58:55 +0000 (UTC)

Hi ,    Kalyan.khadka added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6062612    Subject:  Wrong WWD items delivered:6817588498   Requester: +966545608011    Note Content:   <div class="WordSection1">
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<div>From: Home Box &lt;[email-masked]&gt; <br>
<b>Sent:</b> Monday, April 17, 2023 11:22 AM<br>
<b>To:</b> Kalyan Khadka &lt;[email-masked]&gt;<br>
<b>Cc:</b> HB.CCCKSA &lt;[email-masked]&gt;; [email-masked]; [email-masked]; Shamsheer Musthafa &lt;[email-masked]&gt;; Khil Basnet &lt;[email-masked]&gt;; Bratindra Mukherjee &lt;[email-masked]&gt;;
 hbjedwh replacement &lt;[email-masked]&gt;<br>
<b>Subject:</b> Fwd: [#6062612] - Wrong WWD items delivered:6817588498</div>
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<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>Follow up</span></div>
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<b><span style="font-size:10.5pt;font-family:Roboto;color:#183247">Order No: 6817588498</span></b><span style='font-size:10.5pt;font-family:"-apple-system",serif;color:#183247'></span>
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<b><span style="font-size:10.5pt;font-family:Roboto;color:#183247">Order Date: 27-Mar-2023</span></b><span style='font-size:10.5pt;font-family:"-apple-system",serif;color:#183247'></span>
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<b><span style='font-family:"Arial",sans-serif;color:black'>CRM No: 4820671</span></b><span style='font-size:10.5pt;font-family:"-apple-system",serif;color:#183247'></span>
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<strong><span style="font-size:10.5pt;font-family:Roboto;color:#183247">Problem Statement:</span></strong><span style="font-size:10.5pt;font-family:Roboto;color:#183247"> Cx want to receive what he ordered (<b> Simpson</b></span>
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<b><span style="font-size:10.5pt;font-family:Roboto;color:#183247">8-Seater Dining Set - Brown</span></b><span style="font-size:10.5pt;font-family:Roboto;color:#183247">) . Pls replace it to the cx asap and let us know when you will visit
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<span style="font-size:10.5pt;font-family:Roboto;color:#183247">Kindly check and assist.</span><span style='font-size:10.5pt;font-family:"-apple-system",serif;color:#183247'></span>
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<span style="font-size:10.5pt;font-family:Roboto;color:#183247">Thanks &amp; Regards, </span><span style='font-size:10.5pt;font-family:"-apple-system",serif;color:#183247'></span>
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<span style="font-size:10.5pt;font-family:Roboto;color:#183247">HomeBox Cs Team</span><span style='font-size:10.5pt;font-family:"-apple-system",serif;color:#183247'></span>
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<span style='font-size:10.5pt;font-family:"-apple-system",serif'>On Sun, 16 Apr at 1:37 PM
<span class="separator">, Mujahid Abdul &lt;</span></span><a href="mailto:[email-masked]" rel="noreferrer"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>[email-masked]</span></a><span class="separator"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>&gt;
 wrote: </span></span>
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<span style='font-size:10.5pt;font-family:"-apple-system",serif'>Hi
</span><a id="OWAAM8F80F6280C8D4309818E5D59AE2F6C08" href="mailto:[email-masked]" rel="noreferrer"><span style='font-size:10.5pt;font-family:"Calibri",sans-serif;text-decoration:none'>@Kalyan Khadka</span></a><span style='font-size:10.5pt;font-family:"-apple-system",serif'>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>We check our SOH we have the Same item as shown in WEB ,
<b>ITT</b> received item have different model please change the item if customer insist we will replace our Stock with ITT .</span></div>
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<a id="OWAAM5E915AD3BD9B4C529F5FD97BFC6D44C7" href="mailto:[email-masked]" rel="noreferrer"><span style='font-size:10.5pt;font-family:"Calibri",sans-serif;text-decoration:none'>@hbjedwh replacement</span></a><span style='font-size:10.5pt;font-family:"-apple-system",serif'>
 pls replace the Same once </span><a id="OWAAMAA9DA960904A439891F9D0303228F25D" href="mailto:[email-masked]" rel="noreferrer"><span style='font-size:10.5pt;font-family:"Calibri",sans-serif;text-decoration:none'>@Kalyan Khadka</span></a><span style='font-size:10.5pt;font-family:"-apple-system",serif'>
 Schedule .</span>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>901AE1300101 – 11 Pcs in SOH .
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<span style='font-size:8.0pt;font-family:"Lucida Calligraphy";color:#00B050'>Thanks and Regards,
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<b><span style='font-size:9.0pt;font-family:"-apple-system",serif;color:#002060'>Mujahed Ahmed
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<span style='font-size:8.0pt;font-family:"Tahoma",sans-serif;color:#777777'>Home Division
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<span style='font-size:10.5pt;font-family:"-apple-system",serif'>From: Kalyan Khadka &lt;</span><a href="mailto:[email-masked]" rel="noreferrer"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>[email-masked]</span></a><span style='font-size:10.5pt;font-family:"-apple-system",serif'>&gt;
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<b>Sent:</b> Saturday, April 15, 2023 5:07 PM<br>
<b>To:</b> Home Box &lt;</span><a href="mailto:[email-masked]" rel="noreferrer"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>[email-masked]</span></a><span style='font-size:10.5pt;font-family:"-apple-system",serif'>&gt;; Khil Basnet &lt;</span><a href="mailto:[email-masked]" rel="noreferrer"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>[email-masked]</span></a><span style='font-size:10.5pt;font-family:"-apple-system",serif'>&gt;;
 Bratindra Mukherjee &lt;</span><a href="mailto:[email-masked]" rel="noreferrer"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>[email-masked]</span></a><span style='font-size:10.5pt;font-family:"-apple-system",serif'>&gt;;
 Shamsheer Musthafa &lt;</span><a href="mailto:[email-masked]" rel="noreferrer"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>[email-masked]</span></a><span style='font-size:10.5pt;font-family:"-apple-system",serif'>&gt;;
 AmirKhan &lt;</span><a href="mailto:[email-masked]" rel="noreferrer"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>[email-masked]</span></a><span style='font-size:10.5pt;font-family:"-apple-system",serif'>&gt;; Mujahid Abdul &lt;</span><a href="mailto:[email-masked]" rel="noreferrer"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>[email-masked]</span></a><span style='font-size:10.5pt;font-family:"-apple-system",serif'>&gt;<br>
<b>Cc:</b> HB.CCCKSA &lt;</span><a href="mailto:[email-masked]" rel="noreferrer"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>[email-masked]</span></a><span style='font-size:10.5pt;font-family:"-apple-system",serif'>&gt;;
</span><a href="mailto:[email-masked]" rel="noreferrer"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>[email-masked]</span></a><span style='font-size:10.5pt;font-family:"-apple-system",serif'><br>
<b>Subject:</b> RE: [#6062612] - Wrong WWD items delivered:6817588498</span>
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<span style='font-size:10.5pt;font-family:"-apple-system",serif'>Dear
</span><a id="OWAAM6666C62B827E452C94FEFDA7DCFEA6F4" href="mailto:[email-masked]" rel="noreferrer"><span style='font-size:10.5pt;font-family:"Calibri",sans-serif;text-decoration:none'>@Mujahid Abdul</span></a><span style='font-size:10.5pt;font-family:"-apple-system",serif'>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>Pls check if it is wrong picking or wrong update in web?</span></div>
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<b><span style='font-size:10.5pt;font-family:"-apple-system",serif'>Below is the delivered dining
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<b><span style='font-size:10.5pt;font-family:"-apple-system",serif'>Below is as per Web</span></b><span style='font-size:10.5pt;font-family:"-apple-system",serif'></span>
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<span style='font-size:20.0pt;font-family:"Arabic Typesetting";color:#323E4F'>Thanks &amp; Regards</span><span style='font-size:10.5pt;font-family:"Arabic Typesetting";color:#323E4F'>,</span><span style='font-size:10.5pt;font-family:"-apple-system",serif'>
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<b><span style="font-size:16.0pt;font-family:Aharoni;color:#4472C4">Kalyan Khadka 
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</span><a href="mailto:[email-masked]" rel="noreferrer"><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#0563C1'>[email-masked]</span></a><span style='font-size:10.5pt;font-family:"-apple-system",serif'>
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<span style='font-size:9.0pt;font-family:"Tahoma",sans-serif;color:#323E4F'>Concept Warehouse Jeddah –Al Khomrah</span><span style='font-size:10.5pt;font-family:"-apple-system",serif'></span>
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<b><span style='font-size:10.5pt;font-family:"-apple-system",serif'>From:</span></b><span style='font-size:10.5pt;font-family:"-apple-system",serif'> Home Box &lt;</span><a href="mailto:[email-masked]" rel="noreferrer"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>[email-masked]</span></a><span style='font-size:10.5pt;font-family:"-apple-system",serif'>&gt;
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<b>Sent:</b> Saturday, April 15, 2023 1:08 PM<br>
<b>To:</b> Kalyan Khadka &lt;</span><a href="mailto:[email-masked]" rel="noreferrer"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>[email-masked]</span></a><span style='font-size:10.5pt;font-family:"-apple-system",serif'>&gt;;
 Khil Basnet &lt;</span><a href="mailto:[email-masked]" rel="noreferrer"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>[email-masked]</span></a><span style='font-size:10.5pt;font-family:"-apple-system",serif'>&gt;; Bratindra Mukherjee
 &lt;</span><a href="mailto:[email-masked]" rel="noreferrer"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>[email-masked]</span></a><span style='font-size:10.5pt;font-family:"-apple-system",serif'>&gt;; Shamsheer Musthafa
 &lt;</span><a href="mailto:[email-masked]" rel="noreferrer"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>[email-masked]</span></a><span style='font-size:10.5pt;font-family:"-apple-system",serif'>&gt;; AmirKhan &lt;</span><a href="mailto:[email-masked]" rel="noreferrer"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>[email-masked]</span></a><span style='font-size:10.5pt;font-family:"-apple-system",serif'>&gt;<br>
<b>Cc:</b> HB.CCCKSA &lt;</span><a href="mailto:[email-masked]" rel="noreferrer"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>[email-masked]</span></a><span style='font-size:10.5pt;font-family:"-apple-system",serif'>&gt;;
</span><a href="mailto:[email-masked]" rel="noreferrer"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>[email-masked]</span></a><span style='font-size:10.5pt;font-family:"-apple-system",serif'><br>
<b>Subject:</b> Fwd: [#6062612] - Wrong WWD items delivered:6817588498</span>
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<b><i><span style='font-size:13.5pt;font-family:"-apple-system",serif;color:indianred'>CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<span style="font-size:10.5pt;font-family:Roboto;color:#183247">Hi Team,</span><span style='font-size:10.5pt;font-family:"-apple-system",serif'>
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<b><span style="font-size:10.5pt;font-family:Roboto;color:#183247">Wrong WWD items delivered.</span></b><span style='font-size:10.5pt;font-family:"-apple-system",serif'>
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<b><span style="font-size:10.5pt;font-family:Roboto;color:#183247">Order No: 6817588498</span></b><span style='font-size:10.5pt;font-family:"-apple-system",serif'>
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<b><span style="font-size:10.5pt;font-family:Roboto;color:#183247">Order Date: 27-Mar-2023</span></b><span style='font-size:10.5pt;font-family:"-apple-system",serif'>
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<b><span style='font-size:10.5pt;font-family:"Arial",sans-serif;color:black'>CRM No: 4812173</span></b><span style='font-size:10.5pt;font-family:"-apple-system",serif'>
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<span style="font-size:10.5pt;font-family:Roboto;color:#183247">Problem Statement: Cx complained the product he received are not the same as the one ordered (Cx order:<b>Melody 4-Door Bookcase -Brown    and   Simpson 8-Seater Dining Set
 - Brown</b>) . Please find the attached images. It is the image of the wrong items delivered. Kindly check and assist.</span><span style='font-size:10.5pt;font-family:"-apple-system",serif;color:#183247'>
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<span style="font-size:10.5pt;font-family:Roboto;color:#183247">Thanks &amp; Regards, </span><span style='font-size:10.5pt;font-family:"-apple-system",serif'>
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<span style='font-size:10.5pt;font-family:"-apple-system",serif'>On Fri, 14 Apr at 1:00 PM
<span class="separator">, Home Box &lt;</span></span><a href="mailto:[email-masked]" rel="noreferrer"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>[email-masked]</span></a><span class="separator"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>&gt;
 wrote: </span></span><span style='font-size:10.5pt;font-family:"-apple-system",serif'></span>
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<span style='font-size:10.5pt;font-family:"-apple-system",serif'>Please take a look at ticket
</span><a href="https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6062612" rel="noreferrer"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>#6062612</span></a><span style='font-size:10.5pt;font-family:"-apple-system",serif'> raised by +966545608011
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<b><span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">Wrong</span></b><span style='font-size:10.5pt;font-family:"-apple-system",serif'></span>
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<b><span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">WWD items delivered.</span></b><span style='font-size:10.5pt;font-family:"-apple-system",serif'>
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<b><span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">Order</span></b><span style='font-size:10.5pt;font-family:"-apple-system",serif'></span>
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<b><span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">No: 6817588498</span></b><span style='font-size:10.5pt;font-family:"-apple-system",serif'>
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<b><span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">Date: 27-Mar-2023</span></b><span style='font-size:10.5pt;font-family:"-apple-system",serif'>
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<b><span style='font-size:10.5pt;font-family:"Arial",sans-serif;color:black'>No: 4812173</span></b><span style='font-size:10.5pt;font-family:"-apple-system",serif'>
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<span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">Statement: Cx complained the product he received are not the same as the one ordered (Cx order:<b>Melody</b></span><span style='font-size:10.5pt;font-family:"-apple-system",serif'></span>
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<b><span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">4-Door Bookcase -Brown    and   Simpson 8-Seater Dining Set - Brown</span></b><span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">)</span><span style='font-size:10.5pt;font-family:"-apple-system",serif'>
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<span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">. Please find the attached images. It is the image of the wrong items delivered. Kindly check and assist.</span><span style='font-size:10.5pt;font-family:"-apple-system",serif'>
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<span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">&amp; Regards, </span><span style='font-size:10.5pt;font-family:"-apple-system",serif'>
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<span style='font-size:10.5pt;font-family:"-apple-system",serif'>On Fri, 14 Apr at 12:53 PM
<span class="separator">, +966545608011 &lt;</span></span><a href="mailto:[email-masked]" rel="noreferrer"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>[email-masked]</span></a><span class="separator"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>&gt;
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<span lang="AR-SA" dir="RTL" style="color:#3F3F46">السلام عليكم</span><span dir="LTR"></span><span dir="LTR"></span><span lang="AR-SA" style="color:black"><span dir="LTR"></span><span dir="LTR"></span>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">Fri, 14/04/23 02:46:00 am
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">Fri, 14/04/23 02:46:00 am
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<span style="font-size:10.0pt;color:#3F3F46">Hello, welcome to HomeBox!</span><span style='font-size:10.0pt;font-family:"Segoe UI Emoji",sans-serif;color:#3F3F46'>&#128075;</span><span style="font-size:10.0pt;color:#3F3F46">
 I am Hannah, your support Bot.</span><span style="color:black"> </span>
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<span lang="AR-SA" dir="RTL" style="font-size:10.0pt;color:#3F3F46">مرحبا، شكراً للتواصل مع هوم بوكس</span><span dir="LTR"></span><span dir="LTR"></span><span style="font-size:10.0pt;color:#3F3F46"><span dir="LTR"></span><span dir="LTR"></span>! </span><span style='font-size:10.0pt;font-family:"Segoe UI Emoji",sans-serif;color:#3F3F46'>&#128075;</span><span dir="RTL"></span><span dir="RTL"></span><span lang="AR-SA" dir="RTL" style="font-size:10.0pt;color:#3F3F46"><span dir="RTL"></span><span dir="RTL"></span>،
 أنا هانا، بوت الدعم الخاص بك</span><span dir="LTR"></span><span dir="LTR"></span><span lang="AR-SA" style="color:black"><span dir="LTR"></span><span dir="LTR"></span>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">Fri, 14/04/23 02:46:01 am
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">Fri, 14/04/23 02:46:01 am
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Hannah HB KSA Bot</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Bot fetching user id</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">Fri, 14/04/23 02:46:01 am
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Hannah HB KSA Bot</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">Fri, 14/04/23 02:46:02 am
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">What language do you prefer?
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<span lang="AR-SA" dir="RTL" style="font-size:10.0pt;color:#3F3F46">ما هي اللغة التي تفضلها؟</span><span dir="LTR"></span><span dir="LTR"></span><span lang="AR-SA" style="color:black"><span dir="LTR"></span><span dir="LTR"></span>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Type 1 for English</span></div>
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<span lang="AR-SA" dir="RTL" style="font-size:10.0pt;color:#3F3F46">أدخل 2 للغة العربية</span><span dir="LTR"></span><span dir="LTR"></span><span lang="AR-SA" style="color:black"><span dir="LTR"></span><span dir="LTR"></span>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">Fri, 14/04/23 02:46:02 am
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">2</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">Fri, 14/04/23 02:46:09 am
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Hannah HB KSA Bot</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">Fri, 14/04/23 02:46:10 am
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<span style='font-size:10.0pt;font-family:"Segoe UI Emoji",sans-serif;color:#3F3F46'>✍️</span><span style="font-size:10.0pt;color:#3F3F46">
<span lang="AR-SA" dir="RTL">يرجى إدخال اسمك</span></span><span dir="LTR"></span><span dir="LTR"></span><span lang="AR-SA" style="color:black"><span dir="LTR"></span><span dir="LTR"></span>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">Fri, 14/04/23 02:46:11 am
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<span lang="AR-SA" dir="RTL" style="color:#3F3F46">هنادي السليماني</span><span dir="LTR"></span><span dir="LTR"></span><span lang="AR-SA" style="color:black"><span dir="LTR"></span><span dir="LTR"></span>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">Fri, 14/04/23 02:46:21 am
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Hannah HB KSA Bot</span></div>
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<span lang="AR-SA" dir="RTL" style="font-size:10.0pt;color:#3F3F46">كيف يمكنني مساعدتك به اليوم 1 - للمساعدة في انشاء طلب جديد 2 - العروض والخصومات 3 - للتحقق من حالة الطلب او التسليم 4 - للاسئلة حول الارجاع او
 استرداد المبلغ 5 - للشكاوي 6 - لمعرفة مواقع المتاجر الرجاء الرد باستخدام رقم واحد فقط يتوافق مع خيارك في أي وقت للعودة إلى القائمة الرئيسية يرجى الرد
</span><span dir="LTR"></span><span dir="LTR"></span><span style="font-size:10.0pt;color:#3F3F46"><span dir="LTR"></span><span dir="LTR"></span>"/0</span><span style="color:black">
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">Fri, 14/04/23 02:46:22 am
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">5</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">Fri, 14/04/23 02:46:47 am
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<span lang="AR-SA" dir="RTL" style="font-size:10.0pt;color:#3F3F46">يؤسفني لسماع أنك تواجه المشاكل ترغب في تقديم شكوى بشأنها</span><span dir="LTR"></span><span dir="LTR"></span><span style="font-size:10.0pt;color:#3F3F46"><span dir="LTR"></span><span dir="LTR"></span>.
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">Fri, 14/04/23 02:46:48 am
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<span lang="AR-SA" dir="RTL" style="font-size:10.0pt;color:#3F3F46">الرجاء إدخال عنوان بريد إلكتروني يمكننا من خلاله الاتصال بك</span><span dir="LTR"></span><span dir="LTR"></span><span lang="AR-SA" style="color:black"><span dir="LTR"></span><span dir="LTR"></span>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">Fri, 14/04/23 02:46:48 am
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:black"><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a></span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">Fri, 14/04/23 02:53:55 am
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<span lang="AR-SA" dir="RTL" style="font-size:10.0pt;color:#3F3F46">لمساعدتنا في فهم المشكلة يرجى الرد بالرقم الذي يتوافق بشكل أفضل مع طبيعة شكواك 1. للمشكلة في المنتج أو جودة المنتج 2. للشكاوى عن عملية التوصيل
 3. للشكاوى حول الإرجاع أو الاسترداد 4. للشكاوى حول التجربة في المتجر 5. للشكوى حول موضوع آخر يرجى الرد فقط باستخدام الرقم الذي يتوافق بشكل أفضل مع طبيعة استفسارك. على سبيل المثال ، إذا كنت ترغب في تقديم شكوى عن التوصيل ، فيرجى الرد على
</span><span dir="LTR"></span><span dir="LTR"></span><span style="font-size:10.0pt;color:#3F3F46"><span dir="LTR"></span><span dir="LTR"></span>"2"
<span lang="AR-SA" dir="RTL">فقط</span><span dir="LTR"></span><span dir="LTR"></span><span dir="LTR"></span><span dir="LTR"></span>.</span><span style="color:black">
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">Fri, 14/04/23 02:53:56 am
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">1</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">Fri, 14/04/23 02:54:14 am
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<span lang="AR-SA" dir="RTL" style="font-size:10.0pt;color:#3F3F46">آسف لسماع ذلك. يرجى تزويدنا برقم الطلب أو رقم الفاتورة، يمكنك العثور على رقم الطلب على تأكيد البريد الإلكتروني الخاص بك للطلب أون لائن. إذا قمت
 بالشراء في المتجر، فيكون الرقم طباعة على الفاتورة. إذا لم تتمكن من العثور على أي منهما، يرجى مشاركتنا رقم الهاتف الذي استخدمته أثناء الشراء</span><span dir="LTR"></span><span dir="LTR"></span><span lang="AR-SA" style="color:black"><span dir="LTR"></span><span dir="LTR"></span>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">Fri, 14/04/23 02:54:14 am
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">6817588498</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">Fri, 14/04/23 02:54:46 am
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<div class="MsoNormal"><span style="font-size:10.0pt;color:#3F3F46"><img width="512" height="512" style="width:5.3333in;height:5.3333in" id="_x0000_i1050" src="https://hb.supportlink.in/hb-automation/assets/images/agent-profile.png"></span></div>
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<span style="font-size:10.0pt;color:#3F3F46">"""<span lang="AR-SA" dir="RTL">هوم بوكس ​​يقدم ضمان لمدة سنتين على الأثاث المحدد. للمزيد من المعلومات يرجى زيارة الموقع
</span></span><span dir="RTL" style="color:black"><a href="https://helpsa.homeboxstores.com/ar/support/search?term=warranty" rel="noreferrer"><span dir="LTR" style="font-size:10.0pt">https://helpsa.homeboxstores.com/ar/support/search?term=warranty#</span></a></span><span style="font-size:10.0pt;color:#3F3F46">
 """</span>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">Fri, 14/04/23 02:54:46 am
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<div class="MsoNormal"><span style="font-size:10.0pt;color:#3F3F46"><img width="512" height="512" style="width:5.3333in;height:5.3333in" id="_x0000_i1049" src="https://hb.supportlink.in/hb-automation/assets/images/agent-profile.png"></span></div>
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<span lang="AR-SA" dir="RTL" style="font-size:10.0pt;color:#3F3F46">يرجى تزويدنا بمزيد من التوضيح حول شكواك. بالإضافة إلى أي صور لشرح الموقف</span><span dir="LTR"></span><span dir="LTR"></span><span style="font-size:10.0pt;color:#3F3F46"><span dir="LTR"></span><span dir="LTR"></span>.</span><span style="color:black">
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">Fri, 14/04/23 02:54:47 am
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<div class="MsoNormal"><span style="color:#3F3F46"><img width="200" height="200" style="width:2.0833in;height:2.0833in" id="_x0000_i1048" src="https://hb.supportlink.in/hb-automation/assets/images/user-profile.png"></span></div>
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<span lang="AR-SA" dir="RTL" style="color:#3F3F46">الطلب الي طلبته مو نفس طلبي وناقص كمان وزايد اشياء كمان ماطلبتها</span><span dir="LTR"></span><span dir="LTR"></span><span lang="AR-SA" style="color:black"><span dir="LTR"></span><span dir="LTR"></span>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">Fri, 14/04/23 02:55:39 am
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<div class="MsoNormal"><span style="font-size:10.0pt;color:#3F3F46"><img width="512" height="512" style="width:5.3333in;height:5.3333in" id="_x0000_i1047" src="https://hb.supportlink.in/hb-automation/assets/images/agent-profile.png"></span></div>
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<span lang="AR-SA" dir="RTL" style="font-size:10.0pt;color:#3F3F46">يرجى مشاركة الصور التي توضح المشكلة</span><span dir="LTR"></span><span dir="LTR"></span><span style="font-size:10.0pt;color:#3F3F46"><span dir="LTR"></span><span dir="LTR"></span>.</span><span style="color:black">
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">Fri, 14/04/23 02:55:39 am
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<span style="color:#3F3F46"><br>
</span><span style="color:black"><a href="https://fc-use1-00-pics-bkt-00.s3.amazonaws.com/e306f3352594662ca28c6a1e6b35a47d8359469697c03b48070741c511b63cf3/f_feedbackMessage/u_b6e436e62a69ab5569828e906da2bc7e71408e45ce1aaa81957a1bd20ddaae97/img_kjbsdmcr8f_5e7b3c52f386eeb191d70e485a440c93ad5a4dfd312604ce8383d10445404201.jpeg" target="_blank" rel="noreferrer">Click
 here to view file </a></span>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">Fri, 14/04/23 02:56:29 am
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<div class="MsoNormal"><span style="font-size:10.0pt;color:#3F3F46"><img width="512" height="512" style="width:5.3333in;height:5.3333in" id="_x0000_i1045" src="https://hb.supportlink.in/hb-automation/assets/images/agent-profile.png"></span></div>
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<span lang="AR-SA" dir="RTL" style="font-size:10.0pt;color:#3F3F46">شكرًا لك. إذا كنت قد انتهيت من إدخال المعلومات الآن ، يرجى الرد 1. بمجرد الرد 1 ، سأبدأ في معالجة طلبك</span><span dir="LTR"></span><span dir="LTR"></span><span style="font-size:10.0pt;color:#3F3F46"><span dir="LTR"></span><span dir="LTR"></span>.</span><span style="color:black">
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">Fri, 14/04/23 02:56:29 am
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<div class="MsoNormal"><span style="color:#3F3F46"><img width="200" height="200" style="width:2.0833in;height:2.0833in" id="_x0000_i1044" src="https://hb.supportlink.in/hb-automation/assets/images/user-profile.png"></span></div>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">1</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">Fri, 14/04/23 02:56:42 am
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<div class="MsoNormal"><span style="font-size:10.0pt;color:#3F3F46"><img width="512" height="512" style="width:5.3333in;height:5.3333in" id="_x0000_i1043" src="https://hb.supportlink.in/hb-automation/assets/images/agent-profile.png"></span></div>
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<span lang="AR-SA" dir="RTL" style="font-size:10.0pt;color:#3F3F46">شكرًا لك. سيتم بمعالجة هذا الطلب الآن والتحقق منه من خلال أنظمتنا. قد يستغرق هذا عدة دقائق. في بعض الأحيان قد يستغرق الأمر حوالي 4 ساعات. يرجى
 انتظار الرد هنا</span><span dir="LTR"></span><span dir="LTR"></span><span style="font-size:10.0pt;color:#3F3F46"><span dir="LTR"></span><span dir="LTR"></span>.</span><span style="color:black">
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">Fri, 14/04/23 02:56:43 am
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<div class="MsoNormal"><span style="font-size:10.0pt;color:#3F3F46"><img width="512" height="512" style="width:5.3333in;height:5.3333in" id="_x0000_i1042" src="https://hb.supportlink.in/hb-automation/assets/images/agent-profile.png"></span></div>
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<span lang="AR-SA" dir="RTL" style="font-size:10.0pt;color:#3F3F46">معظم الطلبات يتم معالجتها في أقل من 30 دقيقة، قد تستغرق بعض الطلبات ما يصل إلى 4 ساعات. يرجى عدم الرد أو إرسال أي رسائل أخرى.لأن هذا قد تؤدي إلى
 تعطيل عملية المعالجة التلقائية لطلبك. يرجى الانتظار للحصول على رد مني. سأعود إليك في أقرب وقت ممكن. شكرا لك على صبرك</span><span dir="LTR"></span><span dir="LTR"></span><span style="font-size:10.0pt;color:#3F3F46"><span dir="LTR"></span><span dir="LTR"></span>.</span><span style="color:black">
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">Fri, 14/04/23 02:56:57 am
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<div class="MsoNormal"><span style="font-size:10.0pt;color:#3F3F46"><img width="512" height="512" style="width:5.3333in;height:5.3333in" id="_x0000_i1041" src="https://hb.supportlink.in/hb-automation/assets/images/agent-profile.png"></span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">Fri, 14/04/23 02:57:12 am
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<div class="MsoNormal"><span style="font-size:10.0pt;color:#3F3F46"><img width="512" height="512" style="width:5.3333in;height:5.3333in" id="_x0000_i1040" src="https://hb.supportlink.in/hb-automation/assets/images/agent-profile.png"></span></div>
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<div class="MsoNormal" style="background:white">
<span lang="AR-SA" dir="RTL" style="font-size:10.0pt;color:#3F3F46">آسف لإبلاغك أنه لم أتمكن من الوصول إلى أي نتيجة من خلال إجابتك أعلاه</span><span dir="LTR"></span><span dir="LTR"></span><span lang="AR-SA" style="color:black"><span dir="LTR"></span><span dir="LTR"></span>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">Fri, 14/04/23 08:57:27 am
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<div class="MsoNormal"><span style="font-size:10.0pt;color:#3F3F46"><img width="512" height="512" style="width:5.3333in;height:5.3333in" id="_x0000_i1039" src="https://hb.supportlink.in/hb-automation/assets/images/agent-profile.png"></span></div>
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<div class="MsoNormal" style="background:white">
<span lang="AR-SA" dir="RTL" style="font-size:10.0pt;color:#3F3F46">سأطلب منك مشاركة رقم الطلب أو الفاتورة مع التفاصيل حول استفسارك، ولنبدأ المحادثة مرة أخرى</span><span dir="LTR"></span><span dir="LTR"></span><span style="font-size:10.0pt;color:#3F3F46"><span dir="LTR"></span><span dir="LTR"></span>.</span><span style="color:black">
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">Fri, 14/04/23 08:57:28 am
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<span lang="AR-SA" dir="RTL" style="font-size:10.0pt;color:#3F3F46">شكرا لك. أرجو الرد على هذه الرسالة بالرقم الموافق بحسب رغبتكم</span><span dir="LTR"></span><span dir="LTR"></span><span style="font-size:10.0pt;color:#3F3F46"><span dir="LTR"></span><span dir="LTR"></span>:</span><span style="color:black">
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">1
<span lang="AR-SA" dir="RTL">اغلاق المحادثة</span><br>
2 <span lang="AR-SA" dir="RTL">اضافة معلومات أخرى تتعلق باستفسارك</span><span dir="LTR"></span><span dir="LTR"></span><span dir="LTR"></span><span dir="LTR"></span>.<br>
3 <span lang="AR-SA" dir="RTL">اعادة بدء المحادثة من البداية</span><span dir="LTR"></span><span dir="LTR"></span><span dir="LTR"></span><span dir="LTR"></span>.</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">Fri, 14/04/23 08:57:29 am
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">Fri, 14/04/23 08:58:32 am
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<span lang="AR-SA" dir="RTL" style="font-size:10.0pt;color:#3F3F46">يرجى إدخال المعلومات الإضافية حسب الطلب. يرجى المشاركة من المعلومات بقد ما تستطع في رسالة واحدة. يمكنك أيضًا إرسال الصور بعد انتهاء رسالتك</span><span dir="LTR"></span><span dir="LTR"></span><span style="font-size:10.0pt;color:#3F3F46"><span dir="LTR"></span><span dir="LTR"></span>.</span><span style="color:black">
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">Fri, 14/04/23 08:58:33 am
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<span lang="AR-SA" dir="RTL" style="color:#3F3F46">وصلتني طاوله وست كراسي غير الي طلبتها ومعها عربيه وانا ماطلبت عربية</span><span dir="LTR"></span><span dir="LTR"></span><span lang="AR-SA" style="color:black"><span dir="LTR"></span><span dir="LTR"></span>
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<span lang="AR-SA" dir="RTL" style="font-size:10.0pt;color:#3F3F46">حسنًا ، الآن إذا انتهيت من إضافة جميع المعلومات ، وترغب الآن في إرسال هذه المعلومات لتتم معالجتها من خلال نظامنا ، فيرجى الرد بـ 1</span><span dir="LTR"></span><span dir="LTR"></span><span style="font-size:10.0pt;color:#3F3F46"><span dir="LTR"></span><span dir="LTR"></span>.</span><span style="color:black">
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<span lang="AR-SA" dir="RTL" style="font-size:10.0pt;color:#3F3F46">حسنًا ، الآن إذا انتهيت من إضافة جميع المعلومات ، وترغب الآن في إرسال هذه المعلومات لتتم معالجتها من خلال نظامنا ، فيرجى الرد بـ 1</span><span dir="LTR"></span><span dir="LTR"></span><span style="font-size:10.0pt;color:#3F3F46"><span dir="LTR"></span><span dir="LTR"></span>.</span><span style="color:black">
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<span lang="AR-SA" dir="RTL" style="font-size:10.0pt;color:#3F3F46">شكرًا لك. سيتم بمعالجة هذا الطلب الآن والتحقق منه من خلال أنظمتنا. قد يستغرق هذا عدة دقائق. في بعض الأحيان قد يستغرق الأمر حوالي 4 ساعات. يرجى
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<span lang="AR-SA" dir="RTL" style="font-size:10.0pt;color:#3F3F46">معظم الطلبات يتم معالجتها في أقل من 30 دقيقة، قد تستغرق بعض الطلبات ما يصل إلى 4 ساعات. يرجى عدم الرد أو إرسال أي رسائل أخرى.لأن هذا قد تؤدي إلى
 تعطيل عملية المعالجة التلقائية لطلبك. يرجى الانتظار للحصول على رد مني. سأعود إليك في أقرب وقت ممكن. شكرا لك على صبرك</span><span dir="LTR"></span><span dir="LTR"></span><span style="font-size:10.0pt;color:#3F3F46"><span dir="LTR"></span><span dir="LTR"></span>.</span><span style="color:black">
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<span lang="AR-SA" dir="RTL" style="font-size:10.0pt;color:#3F3F46">هذا بالتأكيد ليست التجربة التي نريدك أن تحصل عليها عند التسوق معنا.أطلب منك مشاركة إسم المنتج الصحيح الذي قمت بتقديم الطلب الخاص به وصورة للمنتج
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<span lang="AR-SA" dir="RTL" style="font-size:10.0pt;color:#3F3F46">لقد تم رفع الشكوى إلى الفريق المختص للتحقيق فيها بالمعرّف المرجعي 4812173. سأقوم أيضًا بتسجيل الشكوى الخاص بك في نظامنا. سنرسل إليك بريدًا إلكترونيًا
 بمجرد حصولنا على المزيد من التحديثات. قد يستغرق الأمر يومين عمل. سوف نتعامل مع هذا على سبيل الأولوية</span><span dir="LTR"></span><span dir="LTR"></span><span style="font-size:10.0pt;color:#3F3F46"><span dir="LTR"></span><span dir="LTR"></span>.</span><span style="color:black">
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<span lang="AR-SA" dir="RTL" style="font-size:10.0pt;color:#3F3F46">شكرا لك. أرجو الرد على هذه الرسالة بالرقم الموافق بحسب رغبتكم</span><span dir="LTR"></span><span dir="LTR"></span><span style="font-size:10.0pt;color:#3F3F46"><span dir="LTR"></span><span dir="LTR"></span>:</span><span style="color:black">
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">1
<span lang="AR-SA" dir="RTL">اغلاق المحادثة</span><br>
2 <span lang="AR-SA" dir="RTL">اضافة معلومات أخرى تتعلق باستفسارك</span><span dir="LTR"></span><span dir="LTR"></span><span dir="LTR"></span><span dir="LTR"></span>.<br>
3 <span lang="AR-SA" dir="RTL">اعادة بدء المحادثة من البداية</span><span dir="LTR"></span><span dir="LTR"></span><span dir="LTR"></span><span dir="LTR"></span>.</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">Fri, 14/04/23 11:53:09 am
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