Subject: Note Added - [#6032155] wrong item | 6818138232
From: Home Box <[email-masked]>
To: [email-masked]
Date: Sun, 16 Apr 2023 13:53:26 +0000

Hi ,    Kalyan.khadka added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6032155    Subject:  wrong item | 6818138232   Requester: +966532340999    Note Content:   <div class="WordSection1">
<div class="MsoNormal">It takes 3 more days</div>
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<div>From: Home Box &lt;[email-masked]&gt; <br>
<b>Sent:</b> Sunday, April 16, 2023 4:35 PM<br>
<b>To:</b> Kalyan Khadka &lt;[email-masked]&gt;<br>
<b>Cc:</b> HB.CCCKSA &lt;[email-masked]&gt;; Khil Basnet &lt;[email-masked]&gt;; Bratindra Mukherjee &lt;[email-masked]&gt;; Shamsheer Musthafa &lt;[email-masked]&gt;<br>
<b>Subject:</b> Fwd: [#6032155] - wrong item | 6818138232</div>
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<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<strong><span style="font-size:10.5pt;font-family:-apple-system;color:#183247">Order Date : 29-Mar-2023</span></strong><span style="font-size:10.5pt;font-family:-apple-system;color:#183247"></span>
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<strong><span style="font-size:10.5pt;font-family:-apple-system;color:#183247">Order ID: 6818138232</span></strong><span style="font-size:10.5pt;font-family:-apple-system;color:#183247"></span>
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<strong><span style="font-size:10.5pt;font-family:-apple-system;color:#183247">CRM ID: 4819250</span></strong><span style="font-size:10.5pt;font-family:-apple-system;color:#183247"></span>
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<strong><span style="font-size:10.5pt;font-family:-apple-system;color:#183247">Issue: </span></strong><span style="font-size:10.5pt;font-family:-apple-system;color:#183247">AS per your email, you are on the return process so pls let us
 know when you will visit the cx for return</span>
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<span style="font-size:10.5pt;font-family:-apple-system">On Sat, 15 Apr at 2:00 PM
<span class="separator">, Kalyan.khadka &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Yes, we are working on it
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<span style='font-size:20.0pt;font-family:"Arabic Typesetting";color:#323E4F'>Thanks &amp; Regards</span><span style='font-size:10.5pt;font-family:"Arabic Typesetting";color:#323E4F'>,</span><span style="font-size:10.5pt;font-family:-apple-system">
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<b><span style="font-size:16.0pt;font-family:Aharoni;color:#4472C4">Kalyan Khadka 
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<span style='font-size:9.0pt;font-family:"Tahoma",sans-serif;color:#323E4F'>Concept Warehouse Jeddah –Al Khomrah</span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:#323E4F'> |
</span><span style="font-size:10.5pt;font-family:-apple-system"><a href="http://www.landmarkgroup.com/" rel="noreferrer"><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:#323E4F'>www.landmarkgroup.com</span></a>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">From: Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Friday, April 14, 2023 5:31 PM<br>
<b>To:</b> Kalyan Khadka &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> HB.CCCKSA &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Khil Basnet &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Bratindra Mukherjee &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Shamsheer Musthafa &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#6032155] - wrong item | 6818138232</span></div>
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<b><i><span style="font-size:13.5pt;font-family:-apple-system;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Kalyan,</span></div>
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<strong><span style="font-family:-apple-system">Order Date : 29-Mar-2023</span></strong></span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<strong><span style="font-size:10.5pt;font-family:-apple-system;color:#183247">Order ID: 6818138232</span></strong><span style="font-size:10.5pt;font-family:-apple-system">
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<strong><span style="font-size:10.5pt;font-family:-apple-system;color:#183247">CRM ID: 4800524</span></strong><span style="font-size:10.5pt;font-family:-apple-system">
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">On Wed, 12 Apr at 7:31 AM
<span class="separator">, Mujahid Abdul &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi <a id="OWAAM4CB999D4AFA64E4B988CB9D6B8DEAEAF" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Kalyan Khadka</span></a>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">From: Kalyan Khadka &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Tuesday, April 11, 2023 2:31 PM<br>
<b>To:</b> Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Khil Basnet &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Bratindra Mukherjee &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Shamsheer Musthafa &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; AmirKhan &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Mujahid Abdul &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> HB.CCCKSA &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#6032155] - Query from WhatsApp</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system"><a id="OWAAMF89BDC7529454AA9A8B112153E17EC37" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Mujahid Abdul</span></a>-
 pls check item available in ITT</span></div>
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<span style='font-size:20.0pt;font-family:"Arabic Typesetting";color:#323E4F'>Thanks &amp; Regards</span><span style='font-size:10.5pt;font-family:"Arabic Typesetting";color:#323E4F'>,</span><span style="font-size:10.5pt;font-family:-apple-system">
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<b><span style="font-size:16.0pt;font-family:Aharoni;color:#4472C4">Kalyan Khadka 
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<span style="font-size:12.0pt;font-family:Algerian;color:#323E4F">Ext-</span><span style="font-size:12.0pt;font-family:Aharoni;color:#323E4F">2311
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<span style='font-size:9.0pt;font-family:"Tahoma",sans-serif;color:#323E4F'>Concept Warehouse Jeddah –Al Khomrah</span><span style="font-size:10.5pt;font-family:-apple-system">
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<span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:#323E4F'> |
</span><span style="font-size:10.5pt;font-family:-apple-system"><a href="http://www.landmarkgroup.com/" rel="noreferrer"><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:#323E4F'>www.landmarkgroup.com</span></a>
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<b><span style="font-size:10.5pt;font-family:-apple-system">From:</span></b><span style="font-size:10.5pt;font-family:-apple-system"> Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Tuesday, April 11, 2023 2:28 AM<br>
<b>To:</b> Kalyan Khadka &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Khil Basnet &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Bratindra Mukherjee &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Shamsheer Musthafa &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; AmirKhan &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> HB.CCCKSA &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#6032155] - Query from WhatsApp </span>
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<b><i><span style="font-size:13.5pt;font-family:-apple-system;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Please take a look at ticket
<a href="https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6032155" rel="noreferrer">#6032155</a> raised by +966532340999 (<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>).</span></div>
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<strong><span style="font-family:-apple-system">​Problem Statement: Product model is different</span></strong></span></div>
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<strong><span style="font-size:10.5pt;font-family:-apple-system">Assistance Required: wrong element</span></strong><span style="font-size:10.5pt;font-family:-apple-system">
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Issue Description: Customer sent us to inform us that he received the item on,(09-Apr-2023) but the item he received is not the same as the picture in the web, the customer also provided
 us a photo .<br>
<b>Now the customer is requesting a replacement of the item/ so we ask you to check this concern and let us know if we can offer a return or exchange to the customer.<br>
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</b>Regards<br>
Taher.</span></div>
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</span><span style="font-size:1.0pt;font-family:fdtktid;color:white">6032155:1125156</span><span style="font-size:10.5pt;font-family:-apple-system">
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<a href="http://www.landmarkgroup.com/" rel="noreferrer">www.landmarkgroup.com</a> </span></div>
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<a href="http://www.landmarkgroup.com" rel="noreferrer">www.landmarkgroup.com</a> </span></div>
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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the
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 received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any
 delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. <a href="http://www.landmarkgroup.com" rel="noreferrer">www.landmarkgroup.com</a>
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