Subject: Note Added - [#5958792] Query from WhatsApp
From: Home Box <[email-masked]>
To: [email-masked]
Date: Sun, 16 Apr 2023 09:57:52 +0000 (UTC)

Hi ,    HB Customercarefloor added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5958792    Subject:  Query from WhatsApp   Requester: +966545011765    Note Content:   <div class="WordSection1">
<div class="MsoNormal">Hi <a id="OWAAM66CFA17CFF10404186B3E83487733EA3" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Mohammed Athar (TCS)</span></a>,</div>
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<div class="MsoNormal">Please check JIAR ticket and do the needful.</div>
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<b><span style="color:#1F497D">Best Regards</span></b><b><span style="font-size:12.0pt;color:#1F497D"></span></b>
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<b><span style='font-size:12.0pt;font-family:"Century Gothic",sans-serif;color:#1F497D'>Hamza.AbuAzzam
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Warehouse Operation - Home box - KSA</span><b><span style='font-size:12.0pt;font-family:"Century Gothic",sans-serif;color:#1F497D'></span></b>
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<div class="MsoNormal"><span style='font-size:7.0pt;font-family:"Arial",sans-serif;color:#777777'>Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia</span></div>
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<a href="www.homeboxstores.com" rel="noreferrer"><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:gray'>www.homeboxstores.com</span></a><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:gray'> |
</span><a href="www.landmarkgroup.com" rel="noreferrer"><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:gray'>www.landmarkgroup.com</span></a><span style='font-size:7.0pt;font-family:"Arial",sans-serif;color:#777777'></span>
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<span style="color:#1F497D"><img width="164" height="53" style="width:1.7083in;height:.552in" id="_x0000_i1032" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNzQ4NzIyMCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.P0e39f8ljzVTZG85-_7aZi-3wCfRolmxFkwbChSIQ4Y" data-id="2044017487220" alt="lg"></span><span style="color:blue"><img width="67" height="60" style="width:.6979in;height:.625in" id="Picture_x0020_10" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNzQ4NzIyMSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.podQL70S0bRb-T03KTmwHqO-Xlcs7PoT8E_sYY3vj38" data-id="2044017487221" alt="hb"></span>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Home Box &lt;[email-masked]&gt; <br>
<b>Sent:</b> Friday, April 14, 2023 12:36 PM<br>
<b>To:</b> Hamza Nouri Ahmad Abu Azzam &lt;[email-masked]&gt;<br>
<b>Cc:</b> HB.CCCKSA &lt;[email-masked]&gt;; syed.ataullah &lt;[email-masked]&gt;<br>
<b>Subject:</b> Fwd: [#5958792] - Query from WhatsApp</div>
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<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi dear Hamza,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Please find the information that you requested from the cx below:</span></div>
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<strong><span style="font-size:10.5pt;font-family:-apple-system">Name:</span></strong><b><span style="font-size:10.5pt;font-family:-apple-system"><br>
<strong><span style="font-family:-apple-system">ATIF SOHAIL AKHTER SHIKOH </span></strong><br>
<strong><span style="font-family:-apple-system">Bank: </span></strong><br>
<strong><span style="font-family:-apple-system">The Saudi National Bank </span></strong><br>
<strong><span style="font-family:-apple-system">IBAN: </span></strong><br>
<strong><span style="font-family:-apple-system">SA44 1000 0022 2582 8600 0110 </span></strong><br>
<strong><span style="font-family:-apple-system">Account No.: </span></strong><br>
<strong><span style="font-family:-apple-system">22258286000110 </span></strong><br>
<strong><span style="font-family:-apple-system">Swift Code: </span></strong><br>
<strong><span style="font-family:-apple-system">SNBKSAJE</span></strong><br>
<strong><span style="font-family:-apple-system">Account Type: Savings</span></strong></span></b><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Regards,</span></div>
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<span style="font-size:10.5pt;font-family:-apple-system">On Thu, 13 Apr at 2:46 PM
<span class="separator">, Home Box &lt;[email-masked]&gt; wrote: </span></span><span class="separator"></span>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi team,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Please ask eth customer to share bank details.</span></div>
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<span style="font-size:10.5pt;font-family:-apple-system;border:solid windowtext 1.0pt;padding:0in"><img width="771" height="224" style="width:8.0312in;height:2.3333in" id="Picture_x0020_6" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNzQ4NzIxOSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.mT67JdY4FOXh_mDDCKIpbWYydzoEkIJnLgKWyRqkCaA" data-id="2044017487219" alt="Image removed by sender."></span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<b><span style="font-size:10.5pt;font-family:-apple-system;color:#1F497D">Best Regards</span></b><span style="font-size:10.5pt;font-family:-apple-system">
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<b><span style='font-size:12.0pt;font-family:"Century Gothic",sans-serif;color:#1F497D'>Hamza.AbuAzzam
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Warehouse Operation - Home box - KSA</span><span style="font-size:10.5pt;font-family:-apple-system">
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<span style='font-size:7.0pt;font-family:"Arial",sans-serif;color:#777777'>Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia</span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<span style="font-size:10.5pt;font-family:-apple-system"><a href="www.homeboxstores.com" rel="noreferrer"><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:gray'>www.homeboxstores.com</span></a></span><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:gray'> |
</span><span style="font-size:10.5pt;font-family:-apple-system"><a href="www.landmarkgroup.com" rel="noreferrer"><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:gray'>www.landmarkgroup.com</span></a>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">From: Home Box &lt;[email-masked]&gt;
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<b>Sent:</b> Monday, April 10, 2023 10:24 AM<br>
<b>To:</b> Hamza Nouri Ahmad Abu Azzam &lt;[email-masked]&gt;<br>
<b>Cc:</b> HB.CCCKSA &lt;[email-masked]&gt;<br>
<b>Subject:</b> Fwd: [#5958792] - Query from WhatsApp</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Hamza</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">follow up <span style="color:#183247">Refund issue</span> </span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system"><a href="https://landmark.atlassian.net/browse/REL-170203" target="_blank" rel="noreferrer"><span style="color:#2C5CC5;text-decoration:none">https://landmark.atlassian.net/browse/REL-170203</span></a> </span></div>
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<span style="font-size:10.5pt;font-family:-apple-system;color:#183247">Order Date : Mar 3, 2023</span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<span style="font-size:10.5pt;font-family:-apple-system;color:#183247">Order ID: 6809151979</span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<span style="font-size:10.5pt;font-family:-apple-system;color:#183247">Issue Description: Cx, cancelled the order due to late delivery but refund did not process and in
<strong><span style="font-family:-apple-system">Hypris it is showing "Order not found". </span></strong>
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Please check and do the needful. </span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<span style="font-size:10.5pt;font-family:-apple-system;color:#183247">Regards,</span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<span style="font-size:10.5pt;font-family:-apple-system;color:#183247">CS Team</span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">On Sun, 2 Apr at 12:08 PM
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<b><span style="font-size:10.5pt;font-family:-apple-system;color:#1F497D">Best Regards</span></b><span style="font-size:10.5pt;font-family:-apple-system">
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<b><span style='font-size:12.0pt;font-family:"Century Gothic",sans-serif;color:#1F497D'>Hamza.AbuAzzam
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Warehouse Operation - Home box - KSA</span><span style="font-size:10.5pt;font-family:-apple-system">
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<span style='font-size:7.0pt;font-family:"Arial",sans-serif;color:#777777'>Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia</span><span style="font-size:10.5pt;font-family:-apple-system">
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<span style="font-size:10.5pt;font-family:-apple-system"><a href="www.homeboxstores.com" rel="noreferrer"><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:gray'>www.homeboxstores.com</span></a></span><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:gray'> |
</span><span style="font-size:10.5pt;font-family:-apple-system"><a href="www.landmarkgroup.com" rel="noreferrer"><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:gray'>www.landmarkgroup.com</span></a>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">From: Home Box &lt;[email-masked]&gt;
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<b>Sent:</b> Saturday, April 1, 2023 11:11 AM<br>
<b>To:</b> Hamza Nouri Ahmad Abu Azzam &lt;[email-masked]&gt;<br>
<b>Cc:</b> HB.CCCKSA &lt;[email-masked]&gt;<br>
<b>Subject:</b> Fwd: [#5958792] - Query from WhatsApp</span></div>
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<b><i><span style="font-size:13.5pt;font-family:-apple-system;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi team, </span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Problem Statement: Refund issue _ 6809151979</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Order Date : Mar 3, 2023</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Order ID: 6809151979</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Issue Description: Cx, cancelled the order due to late delivery but refund did not process and in
<strong><span style="font-family:-apple-system">Hypris it is showing "Order not found". </span></strong>
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Please check and do the needful. </span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Regards,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">CS Team</span></div>
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