Subject: Note Added - [#6055418] Reschedule Delivery
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Sat, 15 Apr 2023 13:39:10 +0000

Hi ,    Kalyan.khadka added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6055418    Subject:  Reschedule Delivery   Requester: سلطان ال سلطان    Note Content:   <div class="WordSection1">
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<div class="MsoNormal">It will be delivered as scheduled or schedule all the invoice after eid from your end
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<div>From: Landmark Group &lt;[email-masked]&gt;
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<b>Sent:</b> Saturday, April 15, 2023 4:36 PM<br>
<b>To:</b> Kalyan Khadka &lt;[email-masked]&gt;; Khil Basnet &lt;[email-masked]&gt;; Bratindra Mukherjee &lt;[email-masked]&gt;; Shamsheer Musthafa &lt;[email-masked]&gt;; AmirKhan &lt;[email-masked]&gt;<br>
<b>Cc:</b> HB.CCCKSA &lt;[email-masked]&gt;; [email-masked]<br>
<b>Subject:</b> Fwd: [#6055418] - Reschedule Delivery</div>
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<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<span style="font-size:10.5pt;font-family:Roboto;color:#183247">Hi Team,</span><span style="font-size:10.5pt;font-family:-apple-system;color:#183247"></span>
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<span style="font-size:10.5pt;font-family:Roboto;color:#183247">Reschedule Delivery</span><span style="font-size:10.5pt;font-family:-apple-system;color:#183247"></span>
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<b><span style="font-size:10.5pt;font-family:Roboto;color:#183247">Order Number</span></b><span style="font-size:10.5pt;font-family:Roboto;color:#183247">: 6822878980-</span><span style="font-size:10.5pt;font-family:Roboto">
<span style="color:#183247">6822872157- 6822894024- 6822892931</span></span><span style="font-size:10.5pt;font-family:-apple-system">/
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<strong><span style="font-size:10.5pt;font-family:Roboto;color:#183247">Issue Description:</span></strong><span style="font-size:10.5pt;font-family:Roboto;color:#183247"> Customer want order to came with order number 6819254324 which is
 in 18 April as he will not be in Jeddah. or can deliver it in 16 - 17 if possible.</span><span style="font-size:10.5pt;font-family:-apple-system;color:#183247"></span>
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<span style="font-size:10.5pt;font-family:Roboto;color:#183247">CRM: 4816153, 4816166, 4816181, 4816217</span><span style="font-size:10.5pt;font-family:-apple-system;color:#183247"></span>
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<span style="font-size:10.5pt;font-family:Roboto;color:#183247">Kindly check and take action.</span><span style="font-size:10.5pt;font-family:-apple-system;color:#183247"></span>
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<span style="font-size:10.5pt;font-family:Roboto;color:#183247">Thanks &amp; Regards, </span><span style="font-size:10.5pt;font-family:-apple-system;color:#183247"></span>
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<span style="font-size:10.5pt;font-family:Roboto;color:#183247">HomeBox Cs Team</span><span style="font-size:10.5pt;font-family:-apple-system;color:#183247"></span>
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<span style="font-size:10.5pt;font-family:-apple-system">On Fri, 14 Apr at 4:23 PM
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Please take a look at ticket
<a href="https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6055418" rel="noreferrer">#6055418</a> raised by سلطان ال سلطان ([email-masked]).</span></div>
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<span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">Hi Team,</span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">Reschedule</span></div>
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<span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">Delivery</span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<b><span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">Order Number</span></b><span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">:</span>
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<span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">6819254324 - 6822878980 -6822872157 - 6822894024 -68228929327</span><span style="font-size:10.5pt;font-family:-apple-system;color:black">
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<strong><span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">Description:</span></strong><span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white"> Customer want
 all the above order to came with order number 6819254324 which is in 18 April as he will not be in Jeddah. or can deliver it in 16 - 17 if possible.</span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">check and take action.</span><span style="font-size:10.5pt;font-family:-apple-system;color:black">
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<span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">&amp; Regards, </span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">Cs Team</span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<span style="font-size:10.5pt;font-family:-apple-system">On Fri, 14 Apr at 3:34 PM
<span class="separator">, سلطان ال سلطان &lt;[email-masked]&gt; wrote: </span></span><span class="separator"></span>
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<span lang="AR-SA" style="font-size:10.5pt">وما المانع لو كانت كلها في يوم واحد لماذا تصعيب الامور سوف ادفع فارق سعر للتوصيل ارجو منكم فهم وتفهم موقفي اريد اكمال التأثيث قبل السفر عشان ارجع والبيت جاهز </span><span dir="LTR"></span>
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<span lang="AR-SA" style="font-size:10.5pt">ارجو منكم الدعم وجعل طلباتي كلها بيوم واحد في التواريخ التاليه ١٦ او ١٧ او ١٨ ليس لدي مشكله لو تم تقديم الطلبات في هذه التواريخ </span>
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<span lang="AR-SA" style="font-size:10.5pt">حيث اني بجده وليس خارج جده وكل قطعي اغلبها صغيره عدا الاسره والدولايب التي بالطلب الاول </span>
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<span lang="AR-SA" style="font-size:10.5pt">ارجو تصعيد الطلب للادارة وتوصيل رغبتي في تقديم او ضم جميع الطلبات في يوم واحد وهو يوم ١٨ ابريل او قبله بيوم او يومين لو امكن بحيث ان هناك عملاء ربما يطلبون اعادة جدولة التسليم </span>
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<span lang="AR-SA" style="font-size:10.5pt">سوال اخر هل يوجد توصيل بدون تركيب لو رغبت انا تركيب القطع .؟ او استلامها من المستودع.؟</span>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">احصل على
<a href="https://aka.ms/o0ukef" rel="noreferrer">Outlook لـ iOS</a> </span></div>
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<b><span lang="AR-SA" style="color:black">من:</span></b><span lang="AR-SA" style="color:black">
</span><span dir="LTR" style="font-family:-apple-system;color:black">Landmark Group</span><span dir="RTL"></span><span dir="RTL"></span><span lang="AR-SA" style="color:black"><span dir="RTL"></span><span dir="RTL"></span> &lt;</span><span dir="LTR" style="font-family:-apple-system;color:black">[email-masked]</span><span dir="RTL"></span><span dir="RTL"></span><span lang="AR-SA" style="color:black"><span dir="RTL"></span><span dir="RTL"></span>&gt;<br>
<b>‏‏تم الإرسال:</b> </span><span dir="LTR" style="font-family:-apple-system;color:black">Friday, April 14, 2023 2:21:01 PM</span><span lang="AR-SA" style="color:black"><br>
<b>إلى:</b> </span><span dir="LTR" style="font-family:-apple-system;color:black">[email-masked]</span><span dir="RTL"></span><span dir="RTL"></span><span lang="AR-SA" style="color:black"><span dir="RTL"></span><span dir="RTL"></span> &lt;</span><span dir="LTR" style="font-family:-apple-system;color:black">[email-masked]</span><span dir="RTL"></span><span dir="RTL"></span><span lang="AR-SA" style="color:black"><span dir="RTL"></span><span dir="RTL"></span>&gt;<br>
<b>‏‏الموضوع:</b> </span><span dir="LTR" style="font-family:-apple-system;color:black">Delivery</span><span dir="RTL"></span><span dir="RTL"></span><span style="font-size:10.5pt"><span dir="RTL"></span><span dir="RTL"></span>
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<span style="font-size:10.5pt;font-family:-apple-system">Dear Customer,</span><span lang="AR-SA" dir="RTL" style="font-size:10.5pt"></span>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">This email concerns your Customer Service case # 6055418</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Looking forward to your response.</span></div>
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<span lang="AR-SA" style="font-size:10.5pt">عميلنا العزيز,<br>
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تتعلق هذه الرسالة الإلكترونية بحالة خدمة العملاء الخاصة بك # 6055418<br>
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نحن نقوم بمتابعة بريدنا الإلكتروني منذ يوم (المذكور أدناه). لم نسمع منك خلال اليوم السابق. نطلب منكم تزويدنا بالمعلومات المطلوبة في البريد الإلكتروني التالي أدناه لمساعدتنا في حل استفسارك.<br>
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نطلب منك التفضل بالرد خلال 24 ساعة القادمة ، أو سيتم إغلاق الطلب بشكل تلقائي واعتبار أن القضية قد تم حلها.<br>
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نتطلع الى ردكم.</span><span dir="LTR" style="font-size:10.5pt;font-family:-apple-system"></span>
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<span style="font-size:10.5pt;font-family:-apple-system">-——</span><span lang="AR-SA" dir="RTL" style="font-size:10.5pt"></span>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Deema Abdullah :
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<span lang="AR-SA" style="font-size:10.5pt">مرحبا عميلنا العزيز.</span><span dir="LTR" style="font-size:10.5pt;font-family:-apple-system"></span>
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شكراً لك على تواصلك معنا ومنحنا الفرصة لخدمتك.</span>
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نرى ان لديك الطلب رقم 6819254324 سيتم توصيله 18 ابريل</span>
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<span lang="AR-SA" style="font-size:10.5pt">ولديك طلب رقم 6822878980 -6822872157 سيتم توصيلها 26 ابريل</span>
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<span lang="AR-SA" style="font-size:10.5pt">ولديك طلب رقم 6822894024 -68228929327 سيتم توصيلها  27 ابريل </span>
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<span lang="AR-SA" style="font-size:10.5pt">مع الاسف لن نتمكن من توصيلها بوقت واحد نظرا انها ليست برقم طلب واحد وتتم جدولة كل طلب على حدى حسب امكانية فريقنا</span>
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<span lang="AR-SA" style="font-size:10.5pt">هل بالتأكيد تريد الغاء جميع الطلبات ؟ علما ان معالجة استرداد الاموال قد تستغرق 7-14 يوم عمل </span>
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بانتظارك !</span>
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أصدقائك،<br>
فريق الدعم هوم بوكس</span>
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