Subject: Note Added - [#6037645] returned but refund not processed - 29012201458020211215
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Fri, 14 Apr 2023 12:48:42 +0000 (UTC)

Hi ,    Homeboxmanager.abha added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6037645    Subject:  returned but refund not processed -  29012201458020211215   Requester: هشام    Note Content:   <div class="WordSection1">
<div class="MsoNormal">Dear Team</div>
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<div class="MsoNormal">FYI….The invoices has not canceled in system as per GDMS customer canceled the order at delivery doorstep its still pending to return.</div>
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<div class="MsoNormal">Delivery team will never take the invoice from customers and delivery team don’t know the return process if any issue delivery team just  will inform customer to visit store.</div>
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<div class="MsoNormal">Please inform the customer as per policy he will be getting Credit Note.</div>
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<div>From: Landmark Group &lt;[email-masked]&gt;
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<b>Sent:</b> Friday, April 14, 2023 2:48 PM<br>
<b>To:</b> Homeboxmanager Abha &lt;[email-masked]&gt;; Homeboxma Abha &lt;[email-masked]&gt;; Homeboxrtl Abha &lt;[email-masked]&gt;; Yahia Taha &lt;[email-masked]&gt;; Ismail sayed &lt;[email-masked]&gt;;
 Bathushan Shahul Hameed &lt;[email-masked]&gt;; Hamza Nouri Ahmad Abu Azzam &lt;[email-masked]&gt;<br>
<b>Cc:</b> HB.CCCKSA &lt;[email-masked]&gt;<br>
<b>Subject:</b> Fwd: [#6037645] - returned but refund not processed - 29012201458020211215</div>
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<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#183247'>Reminder</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#183247'>Hi team,</span></div>
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<strong><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#183247'>Return done but the refund not processed</span></strong><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#183247'></span>
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<strong><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#183247'>Order ID: 29012201458720211215 - 29012201458320211215 </span></strong><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#183247'></span>
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<strong><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#183247'>Issue:</span></strong><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#183247'> As per the customer these 2 invoices was returned
 already, but there's no refund for them. cx tried many times over a year now to talk with store and explain the situation but with no result. when cx return the item the delivery team took the invoice with them, they told him that one month and you will get
 the refund.</span>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#183247'>The team who collect the orders, contacted the customer from these numbers. (0546075079  and 0581649306  )  </span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#183247'>Kindly check and assist us.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#183247'>Regards,</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#183247'>CS Team</span></div>
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<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>On Thu, 13 Apr at 3:12 PM
<span class="separator">, Landmark Group &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#183247'>Hi team,</span></div>
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<strong><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#183247'>Return done but the refund not processed</span></strong><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#183247'></span>
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<strong><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#183247'>Order ID: 29012201458720211215 - 29012201458320211215 </span></strong><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#183247'></span>
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<strong><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#183247'>Issue:</span></strong><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#183247'> As per the customer these 2 invoices was returned
 already, but there's no refund for them. cx tried many times over a year now to talk with store and explain the situation but with no result. when cx return the item the delivery team took the invoice with them, they told him that one month and you will get
 the refund.</span>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#183247'>The team who collect the orders, contacted the customer from these numbers. (0546075079  and 0581649306  )  </span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#183247'>Kindly check and assist us.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#183247'>Regards,</span></div>
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<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>On Wed, 12 Apr at 6:25 PM
<span class="separator">, Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Please take a look at ticket
<a href="https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6037645" rel="noreferrer">#6037645</a> raised by
<span lang="AR-SA" dir="RTL">هشام</span><span dir="LTR"></span><span dir="LTR"></span><span dir="LTR"></span><span dir="LTR"></span> (<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>).</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Hi team,</span></div>
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<strong><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Return done but the refund not processed</span></strong><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
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<strong><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Order ID: 29012201458720211215 - 29012201458320211215 </span></strong><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
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<strong><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Issue:</span></strong><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'> As per the customer these 2 invoices was returned already, but there's no refund
 for them. cx tried many times over a year now to talk with store and explain the situation but with no result. when cx return the item the delivery team took the invoice with them, they told him that one month and you will get the refund.</span>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Kindly check and assist us.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Regards,</span></div>
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<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>On Wed, 12 Apr at 5:52 PM
<span class="separator">, <span lang="AR-SA" dir="RTL">هشام </span><span dir="LTR"></span><span dir="LTR"></span><span dir="LTR"></span><span dir="LTR"></span>&lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span lang="AR-SA" dir="RTL" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>نعم. تم الطلب  من فرع هوم بوكس خميس مشيط  مع العلم بمعرفتهم بالفاتورة وعدم تعاونهم بتاتا
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<span lang="AR-SA" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>احصل على
<a href="https://aka.ms/AAb9ysg" rel="noreferrer"><span lang="EN-US" dir="LTR">Outlook for Android</span></a><span dir="RTL"></span><span dir="RTL"></span><span dir="RTL"></span><span dir="RTL"></span>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>From: Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Sent:</b> Wednesday, April 12, 2023 4:38:01 PM<br>
<b>To:</b> <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a> &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Re: [#6037645] - returned but refund not processed - 29012201458020211215
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<span lang="AR-SA" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>مرحبا عميلنا العزيز.</span><span dir="LTR" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
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<span lang="AR-SA" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>شكرا لتواصلك معنا و السماح لنا في خدمتك.</span><span dir="LTR" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
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<span lang="AR-SA" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>نرجو منك التاكيد, هل تم طلب المنتجات من فروع هوم بوكس؟</span><span dir="LTR" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
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<span lang="AR-SA" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>لا تتردد في الاتصال بنا للحصول على مزيد من المساعدة.</span><span dir="LTR" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
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<span lang="AR-SA" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>اصدقائك</span><span dir="LTR" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
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<span lang="AR-SA" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>فريق الدعم</span>
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</span><span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>6037645:1125156</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>
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