Subject: Note Added - [#6050414] Urgent delivery | 6820025424
From: Home Box <[email-masked]>
To: [email-masked]
Date: Fri, 14 Apr 2023 12:12:42 +0000 (UTC)

Hi ,    Marniel Baul added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6050414    Subject:  Urgent delivery | 6820025424   Requester: Talal_2002_2002    Note Content:   <div class="WordSection1">
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<div class="MsoNormal">Dears,<br>
Noted and will arrange accordingly. </div>
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<div class="MsoNormal">Thanks and Regards,</div>
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<div class="MsoNormal"><b><span style="font-size:12.0pt">Marneil Anne Baul-Sabocojan</span></b></div>
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<div class="MsoNormal"><span style="font-size:10.0pt">Customer Success Specialist</span></div>
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<div class="MsoNormal"><span style="font-size:10.0pt">T.  +966 115121821</span></div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Home Box &lt;[email-masked]&gt; <br>
<b>Sent:</b> Friday, April 14, 2023 2:54 PM<br>
<b>To:</b> Marniel Baul &lt;[email-masked]&gt;; Ahmad Alawneh &lt;[email-masked]&gt;; [email-masked]<br>
<b>Cc:</b> [email-masked]<br>
<b>Subject:</b> Fwd: [#6050414] - Urgent delivery | 6820025424</div>
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<strong><span style='font-size:10.5pt;font-family:"Calibri",sans-serif;color:red'>[CAUTION: EXTERNAL EMAIL] </span></strong><span style="font-size:10.5pt;color:red">This email originated
<strong><span style='font-family:"Calibri",sans-serif'>outside</span></strong> of Aramex.
<strong><span style='font-family:"Calibri",sans-serif'>DO NOT CLICK</span></strong> on
<strong><span style='font-family:"Calibri",sans-serif'>LINKS</span></strong> or <strong>
<span style='font-family:"Calibri",sans-serif'>ATTACHMENTS </span></strong>unless you recognize the sender and know the content is safe. If you suspect the email to be a SPAM or a PHISHING email, please forward the email to
<strong><span style='font-family:"Calibri",sans-serif'><a href="mailto:[email-masked]" rel="noreferrer"><span style="color:red">[email-masked]</span></a>. #BeCyberSmart</span></strong></span><span style="font-size:11.5pt"></span>
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<strong><span style="font-size:10.5pt;font-family:-apple-system;color:#183247">Order Date : Apr 4, 2023</span></strong><span style="font-size:10.5pt;font-family:-apple-system;color:#183247"></span>
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<strong><span style="font-size:10.5pt;font-family:-apple-system;color:#183247">Order ID:  6820025424</span></strong><span style="font-size:10.5pt;font-family:-apple-system;color:#183247"></span>
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<strong><span style="font-size:10.5pt;font-family:-apple-system;color:#183247">Tracking ID: </span></strong><strong><span style="font-size:10.0pt;font-family:-apple-system;color:#3F3F46;font-weight:normal">49082783993</span></strong><strong><span style="font-size:10.5pt;font-family:-apple-system;color:#183247">
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system;color:#183247">Assistance Required: Urgent delivery</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system;color:#183247">Issue Description: The order was shipped since  ( Apr 4, 2023  ), till now the item has not delivered to the customer so kindly arrange the delivery on priority basis.</span></div>
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<span style="font-size:10.5pt;font-family:-apple-system">On Thu, 13 Apr at 4:20 AM
<span class="separator">, Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Please take a look at ticket
<a href="https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6050414" rel="noreferrer">#6050414</a> raised by Talal_2002_2002 (<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>).</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Order Date : Apr 4, 2023</span></div>
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<span style="font-size:10.5pt;font-family:-apple-system">Tracking ID:
</span><span style="font-size:10.0pt;font-family:-apple-system;color:#3F3F46">49082783993</span><span style="font-size:10.5pt;font-family:-apple-system"> </span>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Issue Description: The order was shipped since  ( Apr 4, 2023  ), till now the item has not delivered to the customer so kindly arrange the delivery on priority basis.</span></div>
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<span style="font-size:10.5pt;font-family:-apple-system">On Wed, 12 Apr at 10:44 PM
<span class="separator">, Talal_2002_2002 &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<span style="font-size:10.0pt;color:#3F3F46">مرحبا، شكراً للتواصل مع هوم بوكس! </span><span style='font-size:10.0pt;font-family:"Segoe UI Emoji",sans-serif;color:#3F3F46'>&#128075;</span><span style="font-size:10.0pt;color:#3F3F46">،
 أنا هانا، بوت الدعم الخاص بك</span>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">Wed, 12/04/23 06:52:13 pm
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<div class="MsoNormal"><span style="font-size:10.0pt;color:#3F3F46"><img id="_x0000_i1028" src="https://hb.supportlink.in/hb-automation/assets/images/agent-profile.png"></span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">Wed, 12/04/23 06:52:13 pm
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<div class="MsoNormal"><span style="font-size:10.0pt;color:#3F3F46"><img id="_x0000_i1029" src="https://hb.supportlink.in/hb-automation/assets/images/agent-profile.png"></span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Bot fetching user id</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">Wed, 12/04/23 06:52:13 pm
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<div class="MsoNormal"><span style="font-size:10.0pt;color:#3F3F46"><img id="_x0000_i1030" src="https://hb.supportlink.in/hb-automation/assets/images/agent-profile.png"></span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">Wed, 12/04/23 06:52:13 pm
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<div class="MsoNormal"><span style="font-size:10.0pt;color:#3F3F46"><img id="_x0000_i1031" src="https://hb.supportlink.in/hb-automation/assets/images/agent-profile.png"></span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">What language do you prefer?
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">ما هي اللغة التي تفضلها؟</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Type 1 for English</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">أدخل 2 للغة العربية</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">Wed, 12/04/23 06:52:13 pm
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<div class="MsoNormal"><span style="color:#3F3F46"><img id="_x0000_i1032" src="https://hb.supportlink.in/hb-automation/assets/images/user-profile.png"></span></div>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">2</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">Wed, 12/04/23 06:52:19 pm
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<div class="MsoNormal"><span style="font-size:10.0pt;color:#3F3F46"><img id="_x0000_i1033" src="https://hb.supportlink.in/hb-automation/assets/images/agent-profile.png"></span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">Wed, 12/04/23 06:52:20 pm
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<div class="MsoNormal"><span style="font-size:10.0pt;color:#3F3F46"><img id="_x0000_i1034" src="https://hb.supportlink.in/hb-automation/assets/images/agent-profile.png"></span></div>
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<span style='font-size:10.0pt;font-family:"Segoe UI Emoji",sans-serif;color:#3F3F46'>✍️</span><span style="font-size:10.0pt;color:#3F3F46"> يرجى إدخال اسمك</span>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">Wed, 12/04/23 06:52:20 pm
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">Sabah</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">Wed, 12/04/23 06:52:25 pm
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<div class="MsoNormal"><span style="font-size:10.0pt;color:#3F3F46"><img id="_x0000_i1036" src="https://hb.supportlink.in/hb-automation/assets/images/agent-profile.png"></span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">كيف يمكنني مساعدتك به اليوم 1 - للمساعدة في انشاء طلب جديد 2 - العروض والخصومات 3 - للتحقق من حالة الطلب او التسليم 4 - للاسئلة حول الارجاع او استرداد المبلغ 5 - للشكاوي
 6 - لمعرفة مواقع المتاجر الرجاء الرد باستخدام رقم واحد فقط يتوافق مع خيارك في أي وقت للعودة إلى القائمة الرئيسية يرجى الرد "/0</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">Wed, 12/04/23 06:52:26 pm
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">5</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">Wed, 12/04/23 06:52:34 pm
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<div class="MsoNormal"><span style="font-size:10.0pt;color:#3F3F46"><img id="_x0000_i1038" src="https://hb.supportlink.in/hb-automation/assets/images/agent-profile.png"></span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">يؤسفني لسماع أنك تواجه المشاكل ترغب في تقديم شكوى بشأنها.
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">Wed, 12/04/23 06:52:35 pm
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<div class="MsoNormal"><span style="font-size:10.0pt;color:#3F3F46"><img id="_x0000_i1039" src="https://hb.supportlink.in/hb-automation/assets/images/agent-profile.png"></span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">الرجاء إدخال عنوان بريد إلكتروني يمكننا من خلاله الاتصال بك</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">Wed, 12/04/23 06:52:35 pm
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46"><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a></span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">Wed, 12/04/23 06:52:56 pm
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<div class="MsoNormal"><span style="font-size:10.0pt;color:#3F3F46"><img id="_x0000_i1041" src="https://hb.supportlink.in/hb-automation/assets/images/agent-profile.png"></span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">لمساعدتنا في فهم المشكلة يرجى الرد بالرقم الذي يتوافق بشكل أفضل مع طبيعة شكواك 1. للمشكلة في المنتج أو جودة المنتج 2. للشكاوى عن عملية التوصيل 3. للشكاوى حول الإرجاع
 أو الاسترداد 4. للشكاوى حول التجربة في المتجر 5. للشكوى حول موضوع آخر يرجى الرد فقط باستخدام الرقم الذي يتوافق بشكل أفضل مع طبيعة استفسارك. على سبيل المثال ، إذا كنت ترغب في تقديم شكوى عن التوصيل ، فيرجى الرد على "2" فقط.</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">Wed, 12/04/23 06:52:57 pm
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">2</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">Wed, 12/04/23 06:53:11 pm
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<div class="MsoNormal"><span style="font-size:10.0pt;color:#3F3F46"><img id="_x0000_i1043" src="https://hb.supportlink.in/hb-automation/assets/images/agent-profile.png"></span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">يرجى المشاركة برقم الطلب (إذا قمت بتقديم الطلب أون لائن) أو رقم الفاتورة (إذا قمت بعملية الشراء في المتجر). سيتم ذكر رقم الطلب في رسالة البريد الإلكتروني الخاصة بالتأكيد.
 إذا لم يكن لديك رقم طلب أو فاتورة ، فيرجى مشاركة رقم الهاتف الذي تم استخدامه أثناء تاكيد الطلب بتنسيق 0512345678</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">Wed, 12/04/23 06:53:12 pm
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<div class="MsoNormal"><span style="color:#3F3F46"><img id="_x0000_i1044" src="https://hb.supportlink.in/hb-automation/assets/images/user-profile.png"></span></div>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">6820025424</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">Wed, 12/04/23 06:54:04 pm
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Hannah HB KSA Bot</span></div>
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<div class="MsoNormal"><span style="font-size:10.0pt;color:#3F3F46"><img id="_x0000_i1045" src="https://hb.supportlink.in/hb-automation/assets/images/agent-profile.png"></span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">يرجى مشاركة البريد الاكتروني الخاص بك.</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">Wed, 12/04/23 06:54:04 pm
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<div class="MsoNormal"><span style="color:#3F3F46"><img id="_x0000_i1046" src="https://hb.supportlink.in/hb-automation/assets/images/user-profile.png"></span></div>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46"><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a></span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">Wed, 12/04/23 06:54:15 pm
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<div class="MsoNormal"><span style="font-size:10.0pt;color:#3F3F46"><img id="_x0000_i1047" src="https://hb.supportlink.in/hb-automation/assets/images/agent-profile.png"></span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">شكرًا لك ، يُرجى الرد الآن برقم واحد يتوافق مع سؤالك: 1. متى سأحصل على طلبي؟ 2. تغيير تاريخ التسليم لطلبي 3. تغيير عنوان التسليم الخاص بي 4. تحديث رقم الهاتف البديل للتسليم
 5. للأسئلة حول تركيب طلب الأثاث الخاص بي 6. للشكاوى بخصوص تسليم طلبي 7. لدي سؤال آخر حول تسليم طلبي الرجاء الرد برقم واحد فقط. مثال للرد "1" للتحقق من حالة طلبك</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">Wed, 12/04/23 06:54:15 pm
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">1</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">Wed, 12/04/23 06:54:30 pm
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Hannah HB KSA Bot</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">إذا كنت تتحقق من حالة طلب توضيل الأثاث ، فسيتم التوصيل في التاريخ الذي حددته إثناء تقديم الطلب. بالنسبة إلى العناصر بخلاف الأثاث ، يستغرق توصيلها من 3 إلى 5 أيام عمل.
 سيتم التواصل معك من قبل فريق الشحن قبل الوصول إليك للتوصيل</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">Wed, 12/04/23 06:54:31 pm
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">سنطلب منك بمزيدًا من المعلومات لكي نحقق في مشكلتك بشكل أكبر .</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">Wed, 12/04/23 06:54:31 pm
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">يرجى توضيح استفسارك بالإضافة إلى تضمين أكثر ما تستطع من التفاصيل في رسالة واحدة.</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">Wed, 12/04/23 06:54:31 pm
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">من المتوقع وصول الطلب يوم السبت 8 ابريل ولكن الى الان لم يتم التوصيل</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">Wed, 12/04/23 06:55:31 pm
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">شكرًا لك. إذا كنت قد انتهيت من إدخال المعلومات الآن ، يرجى الرد 1. بمجرد الرد 1 ، سأبدأ في معالجة طلبك.</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">Wed, 12/04/23 06:55:31 pm
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">1</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">شكرًا لك. سيتم بمعالجة هذا الطلب الآن والتحقق منه من خلال أنظمتنا. قد يستغرق هذا عدة دقائق. في بعض الأحيان قد يستغرق الأمر حوالي 4 ساعات. يرجى انتظار الرد هنا.</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">Wed, 12/04/23 06:55:41 pm
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">معظم الطلبات يتم معالجتها في أقل من 30 دقيقة، قد تستغرق بعض الطلبات ما يصل إلى 4 ساعات. يرجى عدم الرد أو إرسال أي رسائل أخرى.لأن هذا قد تؤدي إلى تعطيل عملية المعالجة
 التلقائية لطلبك. يرجى الانتظار للحصول على رد مني. سأعود إليك في أقرب وقت ممكن. شكرا لك على صبرك.</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">Wed, 12/04/23 06:55:56 pm
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">Wed, 12/04/23 06:56:12 pm
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">"بخصوص طلبك غير الأثاث , حيث يمكنى التحقق من حالة الطلب أنه قيد الشحن، يمكنك تتبع الطلب على الرابط التالي:
<a href="https://www.aramex.com/in/en/track/shipment-details-new?q=c2hpcG1lbnRJZD0tNTcyOTAzMiZwcm9kdWN0R3JvdXA9RE9NJnNoaXBtZW50VHlwZT0mc2VhcmNoTW9kZT0maGF3Yj00OTA4Mjc4Mzk5MyZwcm9kdWN0PURPTSZvcmlnaW49UlVIJg%3d%3d-8z9%2fHCidOjM%3d%C2%A0" rel="noreferrer">
https://www.aramex.com/in/en/track/shipment-details-new?q=c2hpcG1lbnRJZD0tNTcyOTAzMiZwcm9kdWN0R3JvdXA9RE9NJnNoaXBtZW50VHlwZT0mc2VhcmNoTW9kZT0maGF3Yj00OTA4Mjc4Mzk5MyZwcm9kdWN0PURPTSZvcmlnaW49UlVIJg%3d%3d-8z9%2fHCidOjM%3d </a> باستخدام رقم التتبع 49082783993</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">Wed, 12/04/23 09:44:32 pm
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">سأرفع الآن هذا الشكوى إلى فريق شركة الشحن للتحقيق. سأقوم أيضًا بتسجيل الشكوى في النظام. سنرسل إليك بريدًا إلكترونيًا بمجرد حصولنا على المزيد من التحديثات. قد يستغرق يومين
 من العمل. سنتعامل مع هذا على سبيل الأولوية. يرجى انتظار رد منا.</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">Wed, 12/04/23 09:44:33 pm
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">شكرا لك. أرجو الرد على هذه الرسالة بالرقم الموافق بحسب رغبتكم:</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">1 اغلاق المحادثة<br>
2 اضافة معلومات أخرى تتعلق باستفسارك.<br>
3 اعادة بدء المحادثة من البداية.</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">Wed, 12/04/23 09:44:34 pm
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