Subject: Note Added - [#5983060] late collection 680909554
From: Home Box <[email-masked]>
To: [email-masked]
Date: Fri, 14 Apr 2023 11:26:02 +0000

Hi ,    Marniel Baul added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5983060    Subject:  late collection 680909554   Requester: Tala m    Note Content:   <div class="WordSection1">
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<div class="MsoNormal">Dears,</div>
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<div class="MsoNormal">Booking shows on-hold with reason: incorrect address. Please assist to check and advise further. Thanks.</div>
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<div class="MsoNormal">Thanks and Regards,</div>
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<div class="MsoNormal"><b><span style="font-size:12.0pt">Marneil Anne Baul-Sabocojan</span></b></div>
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<div class="MsoNormal"><span style="font-size:10.0pt">Customer Success Specialist</span></div>
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<div class="MsoNormal"><span style="font-size:10.0pt">Aramex International LLC. </span></div>
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<div class="MsoNormal"><span style="font-size:10.0pt">T.  +971 4 6076421</span></div>
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<div class="MsoNormal"><span style="font-size:10.0pt">T.  +966 115121821</span></div>
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<div>From: Home Box &lt;[email-masked]&gt; <br>
<b>Sent:</b> Friday, April 14, 2023 11:27 AM<br>
<b>To:</b> Marniel Baul &lt;[email-masked]&gt;; Ahmad Alawneh &lt;[email-masked]&gt;<br>
<b>Cc:</b> [email-masked]; [email-masked]<br>
<b>Subject:</b> Fwd: [#5983060] - late collection 680909554</div>
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<strong><span style='font-size:10.5pt;font-family:"Calibri",sans-serif;color:red'>[CAUTION: EXTERNAL EMAIL] </span></strong><span style="font-size:10.5pt;color:red">This email originated
<strong><span style='font-family:"Calibri",sans-serif'>outside</span></strong> of Aramex.
<strong><span style='font-family:"Calibri",sans-serif'>DO NOT CLICK</span></strong> on
<strong><span style='font-family:"Calibri",sans-serif'>LINKS</span></strong> or <strong>
<span style='font-family:"Calibri",sans-serif'>ATTACHMENTS </span></strong>unless you recognize the sender and know the content is safe. If you suspect the email to be a SPAM or a PHISHING email, please forward the email to
<strong><span style='font-family:"Calibri",sans-serif'><a href="mailto:[email-masked]" rel="noreferrer"><span style="color:red">[email-masked]</span></a>. #BeCyberSmart</span></strong></span><span style="font-size:11.5pt"></span>
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<b><span style='font-size:10.5pt;font-family:"Arial",sans-serif;color:#183247'>Late collection</span></b><span style="font-size:10.5pt;font-family:-apple-system;color:#183247"></span>
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<b><span style='font-size:10.5pt;font-family:"Arial",sans-serif;color:#183247'>Order ID:</span></b><span style='font-size:10.5pt;font-family:"Arial",sans-serif;color:#183247'> 680909554</span><span style="font-size:10.5pt;font-family:-apple-system;color:#183247">
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<b><span style='font-size:10.5pt;font-family:"Arial",sans-serif;color:#183247'>Tracking ID:</span></b><span style='font-size:10.5pt;font-family:"Arial",sans-serif;color:#183247'> 49084487266</span><span style="font-size:10.5pt;font-family:-apple-system;color:#183247">
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<b><span style='font-size:10.5pt;font-family:"Arial",sans-serif;color:#183247'>Cx Contact no: 0538094190</span></b><span style="font-size:10.5pt;font-family:-apple-system;color:#183247"></span>
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<span style='font-size:10.5pt;font-family:"Arial",sans-serif;color:#183247'>Assistance Required: Need urgent collection</span><span style="font-size:10.5pt;font-family:-apple-system;color:#183247"></span>
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<span style='font-size:10.5pt;font-family:"Arial",sans-serif;color:#183247'>Issue Description: Customer raised a return request on (<b>5 March</b>). But the items are still not collected.</span><span style="font-size:10.5pt;font-family:-apple-system;color:#183247">
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<span style='font-size:10.5pt;font-family:"Arial",sans-serif;color:#183247'>Kindly contact the customer on the following phone number (<b>0538094190</b>) to arrange an urgent collection.</span><span style="font-size:10.5pt;font-family:-apple-system;color:#183247">
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<span style="font-size:10.5pt;font-family:-apple-system">تشغيل الأربعاء, 12 أبريل في 6:49 م
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<span style='font-size:10.5pt;font-family:"Arial",sans-serif;color:#183247'>Hi Team,</span><span style="font-size:10.5pt;font-family:-apple-system;color:#183247"></span>
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<b><span style='font-size:10.5pt;font-family:"Arial",sans-serif;color:#183247'>Late collection</span></b><span style="font-size:10.5pt;font-family:-apple-system;color:#183247"></span>
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<b><span style='font-size:10.5pt;font-family:"Arial",sans-serif;color:#183247'>Order ID:</span></b><span style='font-size:10.5pt;font-family:"Arial",sans-serif;color:#183247'> 680909554</span><span style="font-size:10.5pt;font-family:-apple-system;color:#183247">
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<span style='font-size:10.5pt;font-family:"Arial",sans-serif;color:#183247'>Assistance Required: Need urgent collection</span><span style="font-size:10.5pt;font-family:-apple-system;color:#183247"></span>
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<span style='font-size:10.5pt;font-family:"Arial",sans-serif;color:#183247'>Issue Description: Customer raised a return request on (<b>5 March</b>). But the items are still not collected.</span><span style="font-size:10.5pt;font-family:-apple-system;color:#183247">
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<span style='font-size:10.5pt;font-family:"Arial",sans-serif;color:#183247'>Kindly contact the customer on the following phone number (<b>0538094190</b>) to arrange an urgent collection.</span><span style="font-size:10.5pt;font-family:-apple-system;color:#183247">
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<span style='font-size:10.5pt;font-family:"Arial",sans-serif;color:#183247'>Thanks &amp; Regards, </span><span style="font-size:10.5pt;font-family:-apple-system;color:#183247"></span>
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<span style="font-size:10.5pt;font-family:-apple-system">تشغيل الثلاثاء, 11 أبريل في 5:49 م
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<span style='font-size:10.5pt;font-family:"Arial",sans-serif;color:#183247'>Hi Team,</span><span style="color:#183247"></span>
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<b><span style='font-size:10.5pt;font-family:"Arial",sans-serif;color:#183247'>Late collection</span></b><span style="font-size:10.5pt;font-family:-apple-system;color:#183247"></span>
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<b><span style='font-size:10.5pt;font-family:"Arial",sans-serif;color:#183247'>Order ID:</span></b><span style='font-size:10.5pt;font-family:"Arial",sans-serif;color:#183247'> 680909554</span><span style="font-size:10.5pt;font-family:-apple-system;color:#183247">
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<b><span style='font-size:10.5pt;font-family:"Arial",sans-serif;color:#183247'>Tracking ID:</span></b><span style='font-size:10.5pt;font-family:"Arial",sans-serif;color:#183247'> 49084487266</span><span style="font-size:10.5pt;font-family:-apple-system;color:#183247">
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<b><span style='font-size:10.5pt;font-family:"Arial",sans-serif;color:#183247'>Cx Contact no: 0538094190</span></b><span style="font-size:10.5pt;font-family:-apple-system;color:#183247"></span>
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<span style='font-size:10.5pt;font-family:"Arial",sans-serif;color:#183247'>Assistance Required: Need urgent collection</span><span style="font-size:10.5pt;font-family:-apple-system;color:#183247"></span>
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<span style='font-size:10.5pt;font-family:"Arial",sans-serif;color:#183247'>Issue Description: Customer raised a return request on (<b>5 March</b>). But the items are still not collected.</span><span style="font-size:10.5pt;font-family:-apple-system;color:#183247">
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<span style='font-size:10.5pt;font-family:"Arial",sans-serif;color:#183247'>Kindly contact the customer on the following phone number (<b>0538094190</b>) to arrange an urgent collection.</span><span style="font-size:10.5pt;font-family:-apple-system;color:#183247">
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<span style='font-size:10.5pt;font-family:"Arial",sans-serif;color:#183247'>Thanks &amp; Regards, </span><span style="font-size:10.5pt;font-family:-apple-system;color:#183247"></span>
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<span style='font-size:10.5pt;font-family:"Arial",sans-serif;color:#183247'>HomeBox Cs Team</span><span style="font-size:10.5pt;font-family:-apple-system;color:#183247"></span>
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<span style="font-size:10.5pt;font-family:-apple-system">تشغيل الأحد, 9 أبريل في 1:27 م
<span class="separator">, Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; كتب:
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<div class="MsoNormal" style="background:white"><span style='font-size:10.5pt;font-family:"Arial",sans-serif;color:#183247;background:white'>Hi Team,</span></div>
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<b><span style='font-size:10.5pt;font-family:"Arial",sans-serif;color:#183247;background:white'>Late collection</span></b><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<b><span style='font-size:10.5pt;font-family:"Arial",sans-serif;color:#183247;background:white'>Order ID:</span></b><span style='font-size:10.5pt;font-family:"Arial",sans-serif;color:#183247;background:white'> 680909554</span><span style="font-size:10.5pt;font-family:-apple-system">
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<b><span style='font-size:10.5pt;font-family:"Arial",sans-serif;color:#183247;background:white'>Tracking ID:</span></b><span style='font-size:10.5pt;font-family:"Arial",sans-serif;color:#183247;background:white'> 49084487266</span><span style="font-size:10.5pt;font-family:-apple-system">
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<div class="MsoNormal" style="background:white"><b><span style='font-size:10.5pt;font-family:"Arial",sans-serif;color:#183247;background:white'>Cx Contact</span></b></div>
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<b><span style='font-size:10.5pt;font-family:"Arial",sans-serif;color:#183247;background:white'>no: 0538094190</span></b><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<div class="MsoNormal" style="background:white"><span style='font-size:10.5pt;font-family:"Arial",sans-serif;color:#183247;background:white'>Assistance Required:</span></div>
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<span style='font-size:10.5pt;font-family:"Arial",sans-serif;color:#183247;background:white'>Need urgent collection</span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<div class="MsoNormal" style="background:white"><span style='font-size:10.5pt;font-family:"Arial",sans-serif;color:#183247;background:white'>Issue Description: Customer</span></div>
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<div class="MsoNormal" style="background:white"><span style='font-size:10.5pt;font-family:"Arial",sans-serif;color:#183247;background:white'>raised a return request on (<b>5 March</b>).</span></div>
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<span style='font-size:10.5pt;font-family:"Arial",sans-serif;color:#183247;background:white'>But the items are still not collected.</span><span style="font-size:10.5pt;font-family:-apple-system">
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<div class="MsoNormal" style="background:white"><span style='font-size:10.5pt;font-family:"Arial",sans-serif;color:#183247;background:white'>Kindly contact the customer</span></div>
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<div class="MsoNormal" style="background:white"><span style='font-size:10.5pt;font-family:"Arial",sans-serif;color:#183247;background:white'>on the following phone number (<b>0538094190</b>)</span></div>
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<span style='font-size:10.5pt;font-family:"Arial",sans-serif;color:#183247;background:white'>to arrange an urgent collection.</span><span style="font-size:10.5pt;font-family:-apple-system">
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Arial",sans-serif;color:#183247;background:white'>Thanks</span></div>
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<span style='font-size:10.5pt;font-family:"Arial",sans-serif;color:#183247;background:white'>&amp; Regards, </span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<span style='font-size:10.5pt;font-family:"Arial",sans-serif;color:#183247;background:white'>Cs Team</span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<span style="font-size:10.5pt;font-family:-apple-system">تشغيل الأحد, 9 أبريل في 1:25 م
<span class="separator">, Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; كتب:
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<span lang="AR-SA" style="font-size:10.5pt">مرحبا طلال،</span><span dir="LTR"></span>
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<span lang="AR-SA" style="font-size:10.5pt">شكرًا لك على تواصلك معنا ومنحنا الفرصة لخدمتك.</span><span dir="LTR" style="font-size:10.5pt;font-family:-apple-system"></span>
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<span lang="AR-SA" style="font-size:10.5pt">نعتذر بصدق عن أي إزعاج ، </span><span dir="LTR" style="font-size:10.5pt;font-family:-apple-system"></span>
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<span dir="LTR" style="font-size:10.5pt;font-family:-apple-system">​</span><span lang="AR-SA" style="font-size:10.5pt"></span>
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<span lang="AR-SA" style="font-size:10.5pt">لقد أرسلنا شكوتك إلى الفريق المعني و تم رفع طلب استرجاع جديد لك برقم التتبع التالي 49084487266.</span>
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<span lang="AR-SA" style="font-size:10.5pt">نحن نقدر صبرك.</span><span dir="LTR" style="font-size:10.5pt;font-family:-apple-system"></span>
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<span lang="AR-SA" style="font-size:10.5pt">أصدقائك ،</span><span dir="LTR" style="font-size:10.5pt;font-family:-apple-system"></span>
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<span lang="AR-SA" style="font-size:10.5pt">فريق الدعم</span>
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<span style="font-size:10.5pt;font-family:-apple-system"><br>
</span><span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>5983060:1125156</span><span style="font-size:10.5pt;font-family:-apple-system">
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