Subject: RE: 6810835248. Side table damage
From: Kalyan Khadka <[email-masked]>
To: Crys_HBKSA <[email-masked]>, Khil Basnet <[email-masked]>, AmirKhan <[email-masked]>
Cc: Mujahid Abdul <[email-masked]>, Bratindra Mukherjee <[email-masked]>, arnel ferfas <[email-masked]>, HB.CCCKSA <[email-masked]>, Nada Hattar <[email-masked]>, Shamsheer Musthafa <[email-masked]>, "[email-masked]" <[email-masked]>
Date: Thu, 13 Apr 2023 19:48:08 +0000

From: Crys_HBKSA <[email-masked]>
Sent: Thursday, April 13, 2023 1:57 AM
To: Khil Basnet <[email-masked]>; AmirKhan <[email-masked]>
Cc: Kalyan Khadka <[email-masked]>; Mujahid Abdul <[email-masked]>; Bratindra Mukherjee <[email-masked]>; arnel ferfas <[email-masked]>; HB.CCCKSA <[email-masked]>; Nada Hattar <[email-masked]>; Shamsheer Musthafa <[email-masked]>; Crys_HBKSA <[email-masked]>; [email-masked]
Subject: FW: 6810835248. Side table damage

CAUTION: External email sender. Use care when clicking on links or opening attachments!
Dear team ,
Did the team pick up the product from the customer's home? The customer follows up on the complaint to get the money back

order no:6810835248
________________________________
From: Kalyan Khadka [[email-masked]]
Sent: Monday, April 10, 2023 3:38 PM
To: Crys_HBKSA; Mujahid Abdul; Yahia Taha
Cc: Gihan Danushka; Bratindra Mukherjee; Kanteeban Singaravelu
Subject: RE: 6810835248. Side table damage
@Crys_HBKSA<mailto:[email-masked]>- team was sent today to return the item but customer not answering

Pls check and update from your end

Thanks & Regards,
Kalyan Khadka
Email:- [email-masked]<mailto:[email-masked]>
Ext-2311 HDO
Concept Warehouse Jeddah -Al Khomrah
 | www.landmarkgroup.com<http://www.landmarkgroup.com/>

From: Kalyan Khadka
Sent: Sunday, April 9, 2023 10:13 AM
To: Crys_HBKSA <[email-masked]<mailto:[email-masked]>>; Mujahid Abdul <[email-masked]<mailto:[email-masked]>>; Yahia Taha <[email-masked]<mailto:[email-masked]>>
Cc: Gihan Danushka <[email-masked]<mailto:[email-masked]>>; Bratindra Mukherjee <[email-masked]<mailto:[email-masked]>>; Kanteeban Singaravelu <[email-masked]<mailto:[email-masked]>>
Subject: RE: 6810835248. Side table damage

Dear @Yahia Taha<mailto:[email-masked]>

Waiting your approval to proceed further RDO

Thanks & Regards,
Kalyan Khadka
Email:- [email-masked]<mailto:[email-masked]>
Ext-2311 HDO
Concept Warehouse Jeddah -Al Khomrah
 | www.landmarkgroup.com<http://www.landmarkgroup.com/>

From: Crys_HBKSA <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, April 9, 2023 1:04 AM
To: Mujahid Abdul <[email-masked]<mailto:[email-masked]>>; Kalyan Khadka <[email-masked]<mailto:[email-masked]>>
Cc: Gihan Danushka <[email-masked]<mailto:[email-masked]>>; Bratindra Mukherjee <[email-masked]<mailto:[email-masked]>>; Kanteeban Singaravelu <[email-masked]<mailto:[email-masked]>>
Subject: RE: 6810835248. Side table damage

CAUTION: External email sender. Use care when clicking on links or opening attachments!
In the event that it is not available, please return the piece from the customer and return the amount or solve the problem. The customer is angry at the repeated communication - Sarah
________________________________
From: Mujahid Abdul [[email-masked]]
Sent: Saturday, April 08, 2023 2:38 PM
To: Kalyan Khadka
Cc: Gihan Danushka; Bratindra Mukherjee; Kanteeban Singaravelu
Subject: FW: 6810835248. Side table damage
Hi @Kalyan Khadka<mailto:[email-masked]>

No Stock in ITT .

8-Apr
6810835248
163409293
Celeste Accent End Table-White Marble & Gold
1
No Stock
Pending
Jeddah

From: Kalyan Khadka <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, April 8, 2023 11:58 AM
To: Mujahid Abdul <[email-masked]<mailto:[email-masked]>>
Cc: Bratindra Mukherjee <[email-masked]<mailto:[email-masked]>>; Gihan Danushka <[email-masked]<mailto:[email-masked]>>
Subject: 6810835248. Side table damage
Importance: High

Dear @Mujahid Abdul<mailto:[email-masked]>

Kindly check if the below item available in ITT

163409293
Celeste Marble Top End Table - Multicolour

Date of delivery- 21-Mar-2023

4776511
4/3/2023 4:08:26 PM
6810835248
Turki Almaalki
595552921
Complaints
pls follow up. crm : 4737841 . -ahmad nakhli
CLS
5012
More<http://urlblockederror.aspx/>
4773525
4/2/2023 8:44:41 PM
6810835248
Turki Almaalki
595552921
Complaints
The customer is upset about not communicating so far. Please solve the matter khaled
CLS
5024
More<http://urlblockederror.aspx/>
4768370
4/1/2023 1:11:13 PM
6810835248
Turki Almaalki
595552921
Complaints
follow up:4758107 The customer is very upset about the delay. Please respond urgently and visit the customer rahaf
CLS
5028
More<http://urlblockederror.aspx/>
4758107
3/29/2023 11:11:37 AM
6810835248
Turki Almaalki
595552921
Complaints
follow up:4752904 Please do not be late to visit the customer as he is still constantly calling us rahaf
CLS
5028
More<http://urlblockederror.aspx/>
4752904
3/27/2023 8:17:08 PM
6810835248
Turki Almaalki
595552921
Complaints
follow up:4732543 - 4737841 The customer complains about the delay, please solve it as soon as possible Anas
CLS
5013
More<http://urlblockederror.aspx/>
4737841
3/23/2023 12:55:53 PM
6810835248
Turki Almaalki
595552921
Complaints
The order was delivered to the customer completely different from what was chosen, and otherwise it arrived damaged as well Please replace the correct product rahaf
CLS
5028
More<http://urlblockederror.aspx/>
4732543
3/22/2023 9:20:40 AM
6810835248
Turki Almaalki
595552921
Complaints
The customer is very dissatisfied due to the delivery of a damaged product and has a defect and the request was delivered without installation SARAH.T
CLS
5033
More<http://urlblockederror.aspx/>
4708924
3/15/2023 2:41:08 PM
6810835248
Turki Almaalki
595552921
Request
cx want to ED the order
CLS
5002716
More<http://urlblockederror.aspx/>
4696750
3/12/2023 1:10:35 PM
6810835248
Turki Almaalki
595552921
CTD Exceptions
during delivery team call cx no answer then we call cx no answer
Thanks & Regards,
Kalyan Khadka
Email:- [email-masked]<mailto:[email-masked]>
Ext-2311 HDO
Concept Warehouse Jeddah -Al Khomrah
 | www.landmarkgroup.com<http://www.landmarkgroup.com/>

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com

Subject: RE: 6810835248/ This message is sent with high importance
From: Kalyan Khadka <[email-masked]>
To: Yahia Taha <[email-masked]>, Gihan Danushka <[email-masked]>
Cc: Mujahid Abdul <[email-masked]>, Bratindra Mukherjee <[email-masked]>, arnel ferfas <[email-masked]>, HB.CCCKSA <[email-masked]>, Nada Hattar <[email-masked]>, Shamsheer Musthafa <[email-masked]>, Crys_HBKSA <[email-masked]>, Khil Basnet <[email-masked]>, AmirKhan <[email-masked]>, jinos ahmedlebbe <[email-masked]>
Date: Thu, 13 Apr 2023 09:57:11 +0000

Dear @Gihan Danushka<mailto:[email-masked]>

Below item has been retuned

Pls create RDO and confirm

Thanks & Regards,

Kalyan Khadka

Email:- [email-masked]<mailto:[email-masked]>

Ext-2311 HDO

Concept Warehouse Jeddah -Al Khomrah

 | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7CKalyan.Khadka%40landmarkgroup.com%7C61c73b6a601b438e8f6a08d811ae6560%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637278788005584354&sdata=rFc9%2Fvs5ZzkyBgsOr3mKl142%2BnJgp8IG31Pqcxnwgtk%3D&reserved=0>

From: Yahia Taha <[email-masked]>
Sent: Sunday, April 9, 2023 1:26 PM
To: Kalyan Khadka <[email-masked]>
Cc: Mujahid Abdul <[email-masked]>; Bratindra Mukherjee <[email-masked]>; arnel ferfas <[email-masked]>; HB.CCCKSA <[email-masked]>; Nada Hattar <[email-masked]>; Shamsheer Musthafa <[email-masked]>; Crys_HBKSA <[email-masked]>; Khil Basnet <[email-masked]>; AmirKhan <[email-masked]>
Subject: RE: 6810835248/ This message is sent with high importance

Approved, please proceed.

Best Regards

Yahia Taha

Customer Care Team Leader - Home box

800-1110888

Ext: 3457

Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia

www.homeboxstores.com<http://www.homeboxstores.com/> | www.landmarkgroup.com<http://www.landmarkgroup.com/>

From: Kalyan Khadka <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, April 8, 2023 6:49 PM
To: Yahia Taha <[email-masked]<mailto:[email-masked]>>
Cc: Mujahid Abdul <[email-masked]<mailto:[email-masked]>>; Bratindra Mukherjee <[email-masked]<mailto:[email-masked]>>; arnel ferfas <[email-masked]<mailto:[email-masked]>>; HB.CCCKSA <[email-masked]<mailto:[email-masked]>>; Nada Hattar <[email-masked]<mailto:[email-masked]>>; Shamsheer Musthafa <[email-masked]<mailto:[email-masked]>>; Crys_HBKSA <[email-masked]<mailto:[email-masked]>>; Khil Basnet <[email-masked]<mailto:[email-masked]>>; AmirKhan <[email-masked]<mailto:[email-masked]>>
Subject: RE: 6810835248/ This message is sent with high importance

Dear @Yahia Taha<mailto:[email-masked]>

Pls find the attached mail from IC as item no stock for replacement in entire KSA and the table got damaged in less than a month, it seem quality of the table is not better

Requesting your approval to return the below item and proceed RDO due to product issue and no stock in entire KSA for replacement

Item id 163409293 Celeste Marble Top End Table - Multicolour

Date of delivery- 21-Mar-2023

Thanks & Regards,

Kalyan Khadka

Email:- [email-masked]<mailto:[email-masked]>

Ext-2311 HDO

Concept Warehouse Jeddah -Al Khomrah

 | www.landmarkgroup.com<http://www.landmarkgroup.com/>

-----Original Message-----
From: Kalyan Khadka
Sent: Saturday, April 8, 2023 11:44 AM
To: Crys_HBKSA <[email-masked]<mailto:[email-masked]>>; Khil Basnet <[email-masked]<mailto:[email-masked]>>; AmirKhan <[email-masked]<mailto:[email-masked]>>
Cc: Mujahid Abdul <[email-masked]<mailto:[email-masked]>>; Bratindra Mukherjee <[email-masked]<mailto:[email-masked]>>; arnel ferfas <[email-masked]<mailto:[email-masked]>>; HB.CCCKSA <[email-masked]<mailto:[email-masked]>>; Nada Hattar <[email-masked]<mailto:[email-masked]>>; Shamsheer Musthafa <[email-masked]<mailto:[email-masked]>>
Subject: RE: 6810835248 This message is sent with high importance

Are you even checking the response from our sides?

If not then check the attached mail

-----Original Message-----

From: Crys_HBKSA <[email-masked]<mailto:[email-masked]>>

Sent: Thursday, April 6, 2023 10:48 PM

To: Khil Basnet <[email-masked]<mailto:[email-masked]>>; AmirKhan <[email-masked]<mailto:[email-masked]>>

Cc: Kalyan Khadka <[email-masked]<mailto:[email-masked]>>; Mujahid Abdul <[email-masked]<mailto:[email-masked]>>; Bratindra Mukherjee <[email-masked]<mailto:[email-masked]>>; arnel ferfas <[email-masked]<mailto:[email-masked]>>; HB.CCCKSA <[email-masked]<mailto:[email-masked]>>; Nada Hattar <[email-masked]<mailto:[email-masked]>>; Shamsheer Musthafa <[email-masked]<mailto:[email-masked]>>

Subject: RE: 6810835248 This message is sent with high importance

CAUTION: External email sender. Use care when clicking on links or opening attachments!

Why is there no response ?? The customer continues to call to replace a damaged product, or please return the amount to the customer

Buthaina

________________________________________

From: Crys_HBKSA

Sent: Wednesday, April 05, 2023 8:54 PM

To: [email-masked]<mailto:[email-masked]>; AmirKhan

Cc: Kalyan Khadka; Mujahid Abdul; Bratindra Mukherjee; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; Nada Hattar; Shamsheer Musthafa

Subject: RE: 6810835248 This message is sent with high importance

reminder

Buthaina

________________________________________

From: Crys_HBKSA

Sent: Saturday, March 25, 2023 10:41 PM

To: [email-masked]<mailto:[email-masked]>; AmirKhan

Cc: Kalyan Khadka; Mujahid Abdul; Bratindra Mukherjee; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; Nada Hattar; Shamsheer Musthafa

Subject: RE: 6810835248

dear team,

cx says the item was wrong. and damaged. pls deliver the correct good item.

regards,

-ahmad nakhli

________________________________________

From: Crys_HBKSA

Sent: Wednesday, March 22, 2023 9:20 AM

To: [email-masked]<mailto:[email-masked]>; AmirKhan

Cc: Kalyan Khadka; Mujahid Abdul; Bratindra Mukherjee; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; Nada Hattar; Shamsheer Musthafa; Crys_HBKSA

Subject: 6810835248

Dear team,

The customer says that the order was delivered without installation. Please check and advice Order No:6810835248

CRM:4732543

Best Regards,

The customer is very dissatisfied due to the delivery of a damaged product and has a defect and the request was delivered without installation SARAH.T