Subject: New Reply Received - late collection 6816565974
From: Home Box <[email-masked]>
To: [email-masked]
Date: Thu, 13 Apr 2023 14:34:45 +0000

Hi Dalal Alarawi,  The customer has responded to the ticket.  late collection 6816565974  Ticket comment <div style="color:transparent;visibility:hidden;opacity:0;font-size:0px;border:0;max-height:1px;width:1px;margin:0px;padding:0px;border-width:0px!important;display:none!important;line-height:0px!important"><img width="1" height="1" src="http://click.netsuite.com/q/8Xc6xEl3TLN2X8qw3XaR7g~~/AALN9wA~/RgRmGUaBPVcDc3BjQgpkMAETOGQ2bZg2UhlzdXBwb3J0QGhvbWVib3hzdG9yZXMuY29tWAQAAAAB" alt=""></div>
Dear Team, <br>
<br>
Well noted, we'll do our best to arrange the order as requested. <br>
<br>
<br>
Best Regards,
<div>
<br>
<span class="labelnormal"><span class="labelname_sf">Mohammad Al-Majali</span><br>
<span class="labeltitle_sf">Customer Care</span><br>
<a href="https://www.shipa.com" rel="noreferrer"><img src="http://connections.agilityportal.com/Shipa-Email-Signature/images/shipa-sig.png" width="160"></a><br>
<strong>M:</strong> 800 SHIPA<br>
<a href="https://www.shipa.com" style="text-decoration: none; color: #f26641" rel="noreferrer">www.shipa.com</a> </span>
</div>

<hr> <strong></strong><div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: CST000000006 Shipa Customer &lt;[email-masked]&gt;<br>
<strong>Sent: </strong>13/4/2023 6:03 PM GMT+04:00<br>
<strong>To: </strong>[email-masked]<br>
<strong>Cc: </strong>[email-masked]; [email-masked]; [email-masked]<br>
<strong>Subject: </strong>Fwd: [#6001407] - late collection 6816565974<br>
 
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<div dir="ltr">
<div dir="ltr">Hi shipaa Team,</div>

<div dir="ltr">Reminder </div>

<div dir="ltr">
<br>
Late collection<br>
<br>
Order ID: 6816565974<br>
Tracking ID: SD010236735<br>
Cx Contact no: 966556432956<br>
<br>
Assistance Required: Need urgent collection<br>
Issue Description: Customer raised a return request on (29 Mar ). But the items are still not collected.<br>
<br>
Kindly contact the customer on the following phone number (966556432956) to arrange an urgent collection.<br>
<br>
Thanks &amp; Regards, <br>
Ali hazzaa</div>
</div>

<div class="freshdesk_quote">
<blockquote class="freshdesk_quote">On Mon, 10 Apr at 8:50 AM <span class="separator">, Home Box &lt;[email-masked]&gt; wrote: </span>

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<div dir="ltr">
<div dir="ltr"><span class="separator">Hi Team,</span></div>

<div dir="ltr"> </div>

<div dir="ltr"><span class="separator">Late collection</span></div>

<div dir="ltr"> </div>

<div dir="ltr"><span class="separator">Order ID:<span dir="ltr"> 6816565974</span> </span></div>

<div dir="ltr"><span class="separator">Tracking ID:<span dir="ltr"> SD010236735</span> </span></div>

<div dir="ltr"><span class="separator"><span dir="ltr">Cx Contact no: 966556432956</span></span></div>

<div dir="ltr"> </div>

<div dir="ltr"><span class="separator">Assistance Required: Need urgent collection</span></div>

<div dir="ltr"><span class="separator">Issue Description: Customer raised a return request on (<span dir="ltr">29 Mar </span>). But the items are still not collected. </span></div>

<div dir="ltr"> </div>

<div dir="ltr"><span class="separator">Kindly contact the customer on the following phone number (<span dir="ltr">966556432956</span>) to arrange an urgent collection. </span></div>

<div dir="ltr"> </div>

<div dir="ltr"><span class="separator">Thanks &amp; Regards, </span></div>

<div dir="ltr"><span class="separator"><span dir="ltr">HomeBox Cs Team</span></span></div>
</div>

<div dir="ltr">
<div> </div>
</div>

<div class="freshdesk_quote">
<blockquote class="freshdesk_quote">
<span class="separator">On Thu, 6 Apr at 2:25 PM <span class="separator">, Home Box &lt;[email-masked]&gt; wrote: </span></span>

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<div><span class="separator"><span class="separator">Hi,</span></span></div>

<div> </div>

<div><span class="separator"><span class="separator">Thank you for reaching out to us and giving us the opportunity to serve you.</span></span></div>

<div> </div>

<div><span class="separator"><span class="separator">We sincerely apologize for any inconvenience caused, <br>
<br>
We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.</span></span></div>

<div> </div>

<div><span class="separator"><span class="separator">We request you to please allow us some time so we can work on this and do the needful.</span></span></div>

<div> </div>

<div><span class="separator"><span class="separator">We appreciate your patience.</span></span></div>

<div> </div>

<div><span class="separator"><span class="separator">Your Friends,</span></span></div>

<div><span class="separator"><span class="separator">The Support Team</span></span></div>
</div>
</div>
<span class="separator"><span class="separator"> </span> </span>
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<span class="separator"> </span>
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</div>

<img width="1" height="1" alt="" src="http://click.netsuite.com/q/vN1KLWAyNt85L0S9oy9Hvw~~/AALN9wA~/RgRmGUaBPlcDc3BjQgpkMAETOGQ2bZg2UhlzdXBwb3J0QGhvbWVib3hzdG9yZXMuY29tWAQAAAAB">
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6001407