Subject: Note Added - [#6001407] late collection 6816565974
From: Home Box <[email-masked]>
To: [email-masked]
Date: Thu, 13 Apr 2023 12:37:47 +0000

Hi ,    Marniel Baul added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6001407    Subject:  late collection 6816565974   Requester: heba hussain    Note Content:   <div class="WordSection1">
<div class="MsoNormal">Dears,</div>
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<b><span style='font-size:7.5pt;font-family:"Verdana",sans-serif;color:white'>Comment 1</span></b><b><span style='font-family:"Verdana",sans-serif'></span></b>
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<span style='font-size:7.5pt;font-family:"Verdana",sans-serif;color:black'><a href="https://www.aramex.net/infoaxs/tracking_updates_details.asp?PINumberID=3" target="_blank" title="Shipment Delivered/Delivered" rel="noreferrer"><span style="color:#3366CC">SHDL</span></a></span><span style='font-size:7.5pt;font-family:"Verdana",sans-serif'></span>
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<span style='font-size:7.5pt;font-family:"Verdana",sans-serif;color:black'>Heba</span><span style='font-size:7.5pt;font-family:"Verdana",sans-serif'></span>
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<span style='font-size:7.5pt;font-family:"Verdana",sans-serif;color:black'>03/29/23 1433</span><span style='font-size:7.5pt;font-family:"Verdana",sans-serif'></span>
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<div class="MsoNormal">Thanks and Regards,</div>
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<div class="MsoNormal"><b><span style="font-size:12.0pt">Marneil Anne Baul-Sabocojan</span></b></div>
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<div class="MsoNormal"><span style="font-size:10.0pt">Customer Success Specialist</span></div>
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<div class="MsoNormal"><span style="font-size:10.0pt">Aramex International LLC. </span></div>
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<div class="MsoNormal"><span style="font-size:10.0pt">T.  +971 4 6076421</span></div>
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<div class="MsoNormal"><span style="font-size:10.0pt">T.  +966 115121821</span></div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Home Box &lt;[email-masked]&gt; <br>
<b>Sent:</b> Friday, April 7, 2023 7:40 PM<br>
<b>To:</b> Marniel Baul &lt;[email-masked]&gt;<br>
<b>Cc:</b> [email-masked]<br>
<b>Subject:</b> Fwd: [#6001407] - late collection 6816565974</div>
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<strong><span style='font-size:10.5pt;font-family:"Calibri",sans-serif;color:red'>[CAUTION: EXTERNAL EMAIL] </span></strong><span style="font-size:10.5pt;color:red">This email originated
<strong><span style='font-family:"Calibri",sans-serif'>outside</span></strong> of Aramex.
<strong><span style='font-family:"Calibri",sans-serif'>DO NOT CLICK</span></strong> on
<strong><span style='font-family:"Calibri",sans-serif'>LINKS</span></strong> or <strong>
<span style='font-family:"Calibri",sans-serif'>ATTACHMENTS </span></strong>unless you recognize the sender and know the content is safe. If you suspect the email to be a SPAM or a PHISHING email, please forward the email to
<strong><span style='font-family:"Calibri",sans-serif'><a href="mailto:[email-masked]" rel="noreferrer"><span style="color:red">[email-masked]</span></a>. #BeCyberSmart</span></strong></span><span style="font-size:11.5pt"></span>
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<b><span style='font-size:10.5pt;font-family:"Arial",sans-serif;color:#183247'>Late collection</span></b><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#183247'></span>
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<b><span style='font-size:10.5pt;font-family:"Arial",sans-serif;color:#183247'>Order ID:</span></b><span style='font-size:10.5pt;font-family:"Arial",sans-serif;color:#183247'> 6816565974</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#183247'>
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<b><span style='font-size:10.5pt;font-family:"Arial",sans-serif;color:#183247'>Tracking ID:</span></b><span style='font-size:10.5pt;font-family:"Arial",sans-serif;color:#183247'> 49079408011</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#183247'>
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<b><span style='font-size:10.5pt;font-family:"Arial",sans-serif;color:#183247'>Cx Contact no: 966556432956</span></b><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#183247'></span>
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<span style='font-size:10.5pt;font-family:"Arial",sans-serif;color:#183247'>Assistance Required: Need urgent collection</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#183247'></span>
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<span style='font-size:10.5pt;font-family:"Arial",sans-serif;color:#183247'>Issue Description: Customer raised a return request on (<b>29 Mar </b>). But the items are still not collected.</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#183247'>
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<span style='font-size:10.5pt;font-family:"Arial",sans-serif;color:#183247'>Kindly contact the customer on the following phone number (<b>966556432956</b>) to arrange an urgent collection.</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#183247'>
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<span style='font-size:10.5pt;font-family:"Arial",sans-serif;color:#183247'>Thanks &amp; Regards, </span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#183247'></span>
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<span style='font-size:10.5pt;font-family:"Arial",sans-serif;color:#183247'>HomeBox Cs Team</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#183247'></span>
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<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>On Thu, 6 Apr at 2:28 PM
<span class="separator">, Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal" style="background:white"><span style='font-size:10.5pt;font-family:"Arial",sans-serif;color:#183247;background:white'>Hi Team,</span></div>
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<b><span style='font-size:10.5pt;font-family:"Arial",sans-serif;color:#183247;background:white'>Late collection</span></b><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
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<b><span style='font-size:10.5pt;font-family:"Arial",sans-serif;color:#183247;background:white'>Order ID:</span></b><span style='font-size:10.5pt;font-family:"Arial",sans-serif;color:#183247;background:white'> 6816565974</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>
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<b><span style='font-size:10.5pt;font-family:"Arial",sans-serif;color:#183247;background:white'>Tracking ID:</span></b><span style='font-size:10.5pt;font-family:"Arial",sans-serif;color:#183247;background:white'> 49079408011</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>
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<div class="MsoNormal" style="background:white"><b><span style='font-size:10.5pt;font-family:"Arial",sans-serif;color:#183247;background:white'>Cx Contact</span></b></div>
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<b><span style='font-size:10.5pt;font-family:"Arial",sans-serif;color:#183247;background:white'>no: 966556432956</span></b><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
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<div class="MsoNormal" style="background:white"><span style='font-size:10.5pt;font-family:"Arial",sans-serif;color:#183247;background:white'>Assistance Required:</span></div>
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<span style='font-size:10.5pt;font-family:"Arial",sans-serif;color:#183247;background:white'>Need urgent collection</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
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<div class="MsoNormal" style="background:white"><span style='font-size:10.5pt;font-family:"Arial",sans-serif;color:#183247;background:white'>Issue Description: Customer</span></div>
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<div class="MsoNormal" style="background:white"><span style='font-size:10.5pt;font-family:"Arial",sans-serif;color:#183247;background:white'>raised a return request on (<b>29</b></span></div>
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<b><span style='font-size:10.5pt;font-family:"Arial",sans-serif;color:#183247;background:white'>Mar
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<span style='font-size:10.5pt;font-family:"Arial",sans-serif;color:#183247;background:white'>items are still not collected.</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>
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<div class="MsoNormal" style="background:white"><span style='font-size:10.5pt;font-family:"Arial",sans-serif;color:#183247;background:white'>Kindly contact the customer</span></div>
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<div class="MsoNormal" style="background:white"><span style='font-size:10.5pt;font-family:"Arial",sans-serif;color:#183247;background:white'>on the following phone number (<b>966556432956</b>)</span></div>
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<span style='font-size:10.5pt;font-family:"Arial",sans-serif;color:#183247;background:white'>to arrange an urgent collection.</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>
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<span style='font-size:10.5pt;font-family:"Arial",sans-serif;color:#183247;background:white'>&amp; Regards, </span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
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<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>On Thu, 6 Apr at 2:25 PM
<span class="separator">, Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Hi,</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Thank you for reaching out to us and giving us the opportunity to serve you.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>We sincerely apologize for any inconvenience caused, <br>
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We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>We request you to please allow us some time so we can work on this and do the needful.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>We appreciate your patience.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Your Friends,</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>The Support Team</span></div>
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