Subject: Re: Goodwill request 08/04/2023
From: Syed Ataullah <[email-masked]>
To: Hamza Nouri Ahmad Abu Azzam <[email-masked]>, yahia taha <[email-masked]>
Cc: Malek <[email-masked]>, hblsmksa <[email-masked]>, Crys_HBKSA <[email-masked]>
Date: Thu, 13 Apr 2023 02:11:23 -0700 (MST)

Hi Hamza. 

The same case was already escalated to you and Yahia for manual refund approval with the last mile and courier update under FD: 5917044 , as they confirmed that: 

Above mentioned items are shipped in carton ( OCR8030928) along with other items. 
please find attached CCTV screenshot FYR. 

As confirmed by WH, full order dispatched on single container and the same delivered. 
If customer confirmed missing, take concept approval for refund 

Thanks&Regards 
Syed Ataullah 

From: "Hamza Nouri Ahmad Abu Azzam" <[email-masked]> 
To: "syed.ataullah" <[email-masked]> 
Sent: Thursday, April 13, 2023 2:17:22 PM 
Subject: RE: Goodwill request 08/04/2023 

Hi [ mailto:[email-masked] | 
@Syed Ataullah ] , 

Please check the below and send to Yahia and get approval from him 

	

6813803767 	

38 SAR 	

5917044 	

WH 	

need to process manual refund after concept approval 	

As confirmed by WH, full order dispatched on single container and the same delivered. 
If customer confirmed missing, take concept approval for refund FD 5918447 

Best Regards 

Hamza.AbuAzzam 
Warehouse Operation - Home box - KSA 

Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia 

[ https://lsmindia.com/www.homeboxstores.com | www.homeboxstores.com ] | [ https://lsmindia.com/www.landmarkgroup.com | www.landmarkgroup.com ] 

From: Syed Ataullah <[email-masked]> 
Sent: Saturday, April 8, 2023 1:03 PM 
To: Hamza Nouri Ahmad Abu Azzam <[email-masked]> 
Cc: Yahia Taha <[email-masked]>; malek.hosan <[email-masked]>; amir.aziz <[email-masked]> 
Subject: Goodwill request 08/04/2023 

CAUTION: External email sender. Use care when clicking on links or opening attachments! 

Hi Hamza 

Kindly find the below order details and process manual refund as goodwill. 

	

Order No. 	

Value 	

FD ticket 	

Last mile team update 	

CCC Remarks 

	

6813183291 	

229 S.R. 	

5906873 	

Received below Items. 	

received as expected 

6813668762 	

149 S.R. 	

5907924 	

Item received under RVP RP0318230001384, cannot process due to tech issue. Proceed manual refund and close. 	

received as unexpected 

6812766397 	

SAR278.15 	

5939846 	

Different items received 	

wrong items delivered to Cx 

6812779943 	

249 S.R. 	

5923545 	

Wrong delivered items cannot be processed - proceed manual refund and close. 	

wrong items delivered to Cx 

6809559914 	

199 SAR 	

5999864 	

Please Note the Return Processed Details Below. FD 6000724 	

recevied unexpected items instead of chair 

6813803767 	

38 SAR 	

5917044 	

As confirmed by WH, full order dispatched on single container and the same delivered. 
If customer confirmed missing, take concept approval for refund FD 5918447 	

need to process manual refund after concept approval 

Thanks&Regards 

Syed 
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