Subject: New Reply Received - Re:Sorry, your order was not processed=0A
From: Home Box <[email-masked]>
To: [email-masked]
Date: Wed, 12 Apr 2023 15:52:33 +0000

Hi Dalal Alarawi,  The customer has responded to the ticket.  Re:Sorry, your order was not processed
  Ticket comment <div dir="auto">When can i have my refund because it was been deducted on my credit card<br><br>Sent from my Huawei phone</div>
<div style="line-height:1.5">
<br><br>-------- Original message --------<br>
</div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Home Box &lt;[email-masked]&gt;<br>Date: Fri, Apr 7, 2023, 18:36<br>To: [email-masked]<br>Subject: Re: [#6009692] - Re:Sorry, your order was not processed=0A<br>
</div>
<blockquote><div style="font-family:'-apple-system' , 'blinkmacsystemfont' , 'segoe ui' , 'roboto' , 'helvetica neue' , 'arial' , sans-serif;font-size:14px">
	<div style="font-family:'-apple-system' , 'blinkmacsystemfont' , 'segoe ui' , 'roboto' , 'helvetica neue' , 'arial' , sans-serif;font-size:14px"><div dir="ltr">
<div dir="ltr">Hi dear customer,</div>
<div dir="ltr"><br></div>
<div style="color:rgb( 51 , 51 , 51 );font-family:'system-ui' , '-apple-system' , 'blinkmacsystemfont' , 'segoe ui' , 'roboto' , 'oxygen-sans' , 'ubuntu' , 'cantarell' , 'helvetica neue' , 'arial' , sans-serif , '-apple-system' , 'blinkmacsystemfont' , 'segoe ui' , 'roboto' , 'helvetica neue' , 'arial' , sans-serif">Thank you for shopping with us.<br style="font-weight:inherit">
</div>
<div style="color:rgb( 51 , 51 , 51 );font-family:'system-ui' , '-apple-system' , 'blinkmacsystemfont' , 'segoe ui' , 'roboto' , 'oxygen-sans' , 'ubuntu' , 'cantarell' , 'helvetica neue' , 'arial' , sans-serif , '-apple-system' , 'blinkmacsystemfont' , 'segoe ui' , 'roboto' , 'helvetica neue' , 'arial' , sans-serif"><br style="font-weight:inherit"></div>
<div style="color:rgb( 51 , 51 , 51 );font-family:'system-ui' , '-apple-system' , 'blinkmacsystemfont' , 'segoe ui' , 'roboto' , 'oxygen-sans' , 'ubuntu' , 'cantarell' , 'helvetica neue' , 'arial' , sans-serif , '-apple-system' , 'blinkmacsystemfont' , 'segoe ui' , 'roboto' , 'helvetica neue' , 'arial' , sans-serif">We'd like to confirm you that order has not been placed successfully as the payment from your credit card used has been unsuccessful.<br style="font-weight:inherit">
</div>
<div style="color:rgb( 51 , 51 , 51 );font-family:'system-ui' , '-apple-system' , 'blinkmacsystemfont' , 'segoe ui' , 'roboto' , 'oxygen-sans' , 'ubuntu' , 'cantarell' , 'helvetica neue' , 'arial' , sans-serif , '-apple-system' , 'blinkmacsystemfont' , 'segoe ui' , 'roboto' , 'helvetica neue' , 'arial' , sans-serif"><br style="font-weight:inherit"></div>
<div style="color:rgb( 51 , 51 , 51 );font-family:'system-ui' , '-apple-system' , 'blinkmacsystemfont' , 'segoe ui' , 'roboto' , 'oxygen-sans' , 'ubuntu' , 'cantarell' , 'helvetica neue' , 'arial' , sans-serif , '-apple-system' , 'blinkmacsystemfont' , 'segoe ui' , 'roboto' , 'helvetica neue' , 'arial' , sans-serif">Please note that the transaction has only been authorized and not captured. An authorized transaction means that the transaction amount has been blocked by the card issuing bank.<br style="font-weight:inherit">
</div>
<div style="color:rgb( 51 , 51 , 51 );font-family:'system-ui' , '-apple-system' , 'blinkmacsystemfont' , 'segoe ui' , 'roboto' , 'oxygen-sans' , 'ubuntu' , 'cantarell' , 'helvetica neue' , 'arial' , sans-serif , '-apple-system' , 'blinkmacsystemfont' , 'segoe ui' , 'roboto' , 'helvetica neue' , 'arial' , sans-serif"><br style="font-weight:inherit"></div>
<div style="color:rgb( 51 , 51 , 51 );font-family:'system-ui' , '-apple-system' , 'blinkmacsystemfont' , 'segoe ui' , 'roboto' , 'oxygen-sans' , 'ubuntu' , 'cantarell' , 'helvetica neue' , 'arial' , sans-serif , '-apple-system' , 'blinkmacsystemfont' , 'segoe ui' , 'roboto' , 'helvetica neue' , 'arial' , sans-serif">If a transaction is not captured, it will be reversed back to the card. You can also contact your bank to confirm the same information.<br style="font-weight:inherit">
</div>
<div style="color:rgb( 51 , 51 , 51 );font-family:'system-ui' , '-apple-system' , 'blinkmacsystemfont' , 'segoe ui' , 'roboto' , 'oxygen-sans' , 'ubuntu' , 'cantarell' , 'helvetica neue' , 'arial' , sans-serif , '-apple-system' , 'blinkmacsystemfont' , 'segoe ui' , 'roboto' , 'helvetica neue' , 'arial' , sans-serif"><br style="font-weight:inherit"></div>
<div style="color:rgb( 51 , 51 , 51 );font-family:'system-ui' , '-apple-system' , 'blinkmacsystemfont' , 'segoe ui' , 'roboto' , 'oxygen-sans' , 'ubuntu' , 'cantarell' , 'helvetica neue' , 'arial' , sans-serif , '-apple-system' , 'blinkmacsystemfont' , 'segoe ui' , 'roboto' , 'helvetica neue' , 'arial' , sans-serif">Do place a new order again with us so we will be able to confirm &amp; deliver it you.<br style="font-weight:inherit">
</div>
<div style="color:rgb( 51 , 51 , 51 );font-family:'system-ui' , '-apple-system' , 'blinkmacsystemfont' , 'segoe ui' , 'roboto' , 'oxygen-sans' , 'ubuntu' , 'cantarell' , 'helvetica neue' , 'arial' , sans-serif , '-apple-system' , 'blinkmacsystemfont' , 'segoe ui' , 'roboto' , 'helvetica neue' , 'arial' , sans-serif"><br style="font-weight:inherit"></div>
<div style="color:rgb( 51 , 51 , 51 );font-family:'system-ui' , '-apple-system' , 'blinkmacsystemfont' , 'segoe ui' , 'roboto' , 'oxygen-sans' , 'ubuntu' , 'cantarell' , 'helvetica neue' , 'arial' , sans-serif , '-apple-system' , 'blinkmacsystemfont' , 'segoe ui' , 'roboto' , 'helvetica neue' , 'arial' , sans-serif">Feel free to get in touch with us for further assistance.<br style="font-weight:inherit">
</div>
<div style="color:rgb( 51 , 51 , 51 );font-family:'system-ui' , '-apple-system' , 'blinkmacsystemfont' , 'segoe ui' , 'roboto' , 'oxygen-sans' , 'ubuntu' , 'cantarell' , 'helvetica neue' , 'arial' , sans-serif , '-apple-system' , 'blinkmacsystemfont' , 'segoe ui' , 'roboto' , 'helvetica neue' , 'arial' , sans-serif"><br style="font-weight:inherit"></div>
<div style="color:rgb( 51 , 51 , 51 );font-family:'system-ui' , '-apple-system' , 'blinkmacsystemfont' , 'segoe ui' , 'roboto' , 'oxygen-sans' , 'ubuntu' , 'cantarell' , 'helvetica neue' , 'arial' , sans-serif , '-apple-system' , 'blinkmacsystemfont' , 'segoe ui' , 'roboto' , 'helvetica neue' , 'arial' , sans-serif">
<div><span style="font-size:10.5pt;font-family:'segoe ui' , sans-serif , '-apple-system' , 'blinkmacsystemfont' , 'segoe ui' , 'roboto' , 'helvetica neue' , 'arial' , sans-serif , '-apple-system' , 'blinkmacsystemfont' , 'segoe ui' , 'roboto' , 'helvetica neue' , 'arial' , sans-serif">Your friends,</span></div>
<div>
<span style="font-size:10.5pt;font-family:'segoe ui' , sans-serif , '-apple-system' , 'blinkmacsystemfont' , 'segoe ui' , 'roboto' , 'helvetica neue' , 'arial' , sans-serif , '-apple-system' , 'blinkmacsystemfont' , 'segoe ui' , 'roboto' , 'helvetica neue' , 'arial' , sans-serif">The</span> <span style="font-size:10.5pt;font-family:'segoe ui' , sans-serif , '-apple-system' , 'blinkmacsystemfont' , 'segoe ui' , 'roboto' , 'helvetica neue' , 'arial' , sans-serif , '-apple-system' , 'blinkmacsystemfont' , 'segoe ui' , 'roboto' , 'helvetica neue' , 'arial' , sans-serif">S</span><span style="font-size:10.5pt;font-family:'segoe ui' , sans-serif , '-apple-system' , 'blinkmacsystemfont' , 'segoe ui' , 'roboto' , 'helvetica neue' , 'arial' , sans-serif , '-apple-system' , 'blinkmacsystemfont' , 'segoe ui' , 'roboto' , 'helvetica neue' , 'arial' , sans-serif">upport Team</span>
</div>
</div>
</div></div>

	

<span style="font-size:0px;font-family:'fdtktid';min-height:0px;height:0px;max-height:0px;line-height:0px;color:#ffffff">6009692:1125156</span>

</div></blockquote>
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6009692