Subject: Note Added - [#5922223] Returns
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Wed, 12 Apr 2023 12:22:53 +0000 (UTC)

Hi ,    AHMED HASSAN added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5922223    Subject:  Returns   Requester: رانيا ثابتسامي    Note Content:   <div class="WordSection1">
<div class="MsoNormal">Hi <a id="OWAAMB3703F828AF647978B793BC095B8B9BD" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Yahia Taha</span></a> , PFA</div>
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<div>From: Yahia Taha &lt;[email-masked]&gt; <br>
<b>Sent:</b> Wednesday, April 12, 2023 2:13 PM<br>
<b>To:</b> syed.ataullah &lt;[email-masked]&gt;; Hbriyadh Warehouse &lt;[email-masked]&gt;; hbriyadh delivery &lt;[email-masked]&gt;; AHMED HASSAN &lt;[email-masked]&gt;; Vakeel Ahmad &lt;[email-masked]&gt;<br>
<b>Cc:</b> Landmark Group &lt;[email-masked]&gt;; HB.CCCKSA &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#5922223] - Returns</div>
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<a id="OWAAM60E9C283AF33433292F62DCF0181FD1D" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@AHMED  HASSAN</span></a>
<a id="OWAAM84CD768F3059473DB052B2371CE21343" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Vakeel Ahmad</span></a> Please advise.
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<div class="MsoNormal"><b><span style="font-size:12.0pt;color:black">Best Regards</span></b></div>
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<div class="MsoNormal"><b><span style="font-size:12.0pt;color:black">Yahia Taha</span></b></div>
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<span style='font-size:9.0pt;font-family:"Tahoma",sans-serif;color:#777777'>Customer Care Team Leader - Home box</span><b><span style='font-family:"Century Gothic",sans-serif;color:#1F497D'></span></b>
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<div class="MsoNormal"><b><span style='font-size:9.0pt;font-family:"Century Gothic",sans-serif;color:gray'>800-1110888</span></b></div>
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<b><span style='font-size:9.0pt;font-family:"Century Gothic",sans-serif;color:gray'>Ext: 3457</span></b><b><span style='font-size:9.0pt;font-family:"Tahoma",sans-serif;color:gray'></span></b>
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<div class="MsoNormal"><span style='font-size:7.0pt;font-family:"Arial",sans-serif;color:#777777'>Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia</span></div>
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<a href="http://www.homeboxstores.com/" rel="noreferrer"><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:gray'>www.homeboxstores.com</span></a><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:gray'> |
</span><a href="http://www.landmarkgroup.com/" rel="noreferrer"><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:gray'>www.landmarkgroup.com</span></a><span style='font-size:7.0pt;font-family:"Arial",sans-serif;color:#777777'></span>
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<b>From:</b> Syed Ataullah &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Wednesday, April 12, 2023 1:51 PM<br>
<b>To:</b> Yahia Taha &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Hbriyadh Warehouse &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; hbriyadh delivery &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 AHMED HASSAN &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Landmark Group &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; HB.CCCKSA &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Re: [#5922223] - Returns</div>
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<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="MsoNormal" style="background:white"><span style="font-size:10.5pt;font-family:-apple-system;color:black">Hi Team. </span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.5pt;font-family:-apple-system;color:black">Hope you are doing well. </span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.5pt;font-family:-apple-system;color:black">@yahia Taha. as per your request inspection report is added to the trail email. which states that there is no issue, but the picture and attachment
 that the customer is sharing with us, clearly state that there is an issue with fixing as it's not stable on the floor, second thing finishing of the product also has question mark maybe it arises while doing the assembly or while fixing.</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.5pt;font-family:-apple-system;color:black">Kindly check the history of the issue and give us final regulation because this case is pending since long time. </span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.5pt;font-family:-apple-system;color:black">Syed Ataullah</span></div>
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<b><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:black'>From:
</span></b><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:black'>"Landmark Group" &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>To: </b>"AHMED HASSAN" &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;, "Hbriyadh Warehouse" &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;, "hbriyadh delivery" &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;,
 "yahia taha" &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc: </b>"HB.CCCKSA" &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;, "syed ataullah" &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Sent: </b>Wednesday, April 12, 2023 4:17:46 PM<br>
<b>Subject: </b>Fwd: [#5922223] - Returns</span>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system;color:black">Hope you are doing well. </span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system;color:black">@yahia Taha. as per your request inspection report is added to the trail email. which states that there is no issue, but the picture and attachment that the customer is
 sharing with us, clearly state that there is an issue with fixing as it's not stable on the floor, second thing finishing of the product also has question mark maybe it arises while doing the assembly or while fixing.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system;color:black">Kindly check the history of the issue and give us final regulation because this case is pending since long time. </span></div>
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<span style="font-size:10.5pt;font-family:-apple-system;color:black">On Tue, 11 Apr at 1:48 PM
<span class="separator">, Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system;color:black">Hi Team. </span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system;color:black">Hope you are doing well. </span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system;color:black">@yahia Taha. as per your request inspection report is added to the trail email. which states that there is no issue, but the picture and attachment that the customer is
 sharing with us, clearly state that there is an issue with fixing as it's not stable on the floor, second thing finishing of the product also has question mark maybe it arises while doing the assembly or while fixing.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system;color:black">Kindly check the history of the issue and give us final regulation because this case is pending since long time. </span></div>
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<span style="font-size:10.5pt;font-family:-apple-system;color:black">On Tue, 4 Apr at 11:57 AM
<span class="separator">, Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote: 
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<span style="font-size:10.5pt;font-family:-apple-system;color:#183247">Dear Team,</span><span style="color:#183247"></span>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system;color:#183247">As per GCRM :4710675  The inspection team told that there is no problem with the dining set but the customer is saying that I want to cancel this dining set, please
 explain to the customer that it is not possible to take back the item after installation. Inspection team Ramhari WO#324628. </span></div>
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Thanks &amp; Regards, <br>
HomeBox Cs Team</span></div>
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<span style="font-size:10.5pt;font-family:-apple-system;color:black">On Sun, 2 Apr at 1:35 PM
<span class="separator">, Landmark Group &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote: 
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system;color:black">As per GCRM :4710675  The inspection team told that there is no problem with the dining set but the customer is saying that I want to cancel this dining set, please explain
 to the customer that it is not possible to take back the item after installation. Inspection team Ramhari WO#324628.    <span style="border:solid windowtext 1.0pt;padding:0in"><img width="100" height="100" style="width:1.0416in;height:1.0416in" id="Picture_x0020_5" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNzE2MjA4NywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.LlEOGNmOnkEaqmEmNEITdEGpaZTnIRglsSfXSsXOgDQ" data-id="2044017162087" alt="Image removed by sender."></span>
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<span style="font-size:10.5pt;font-family:-apple-system;color:black">On Sun, 2 Apr at 1:11 PM
<span class="separator">, Landmark Group &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote: 
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system;color:black">Please share inspection report copy. </span></div>
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<strong><span style="font-size:12.0pt;font-family:-apple-system;color:black">Best Regards</span></strong><span style="font-size:10.5pt;font-family:-apple-system;color:black"></span>
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<strong><span style="font-size:12.0pt;font-family:-apple-system;color:black">Yahia Taha</span></strong><span style="font-size:10.5pt;font-family:-apple-system;color:black"></span>
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<span style='font-size:9.0pt;font-family:"Tahoma",sans-serif;color:#777777'>Customer Care Team Leader - Home box</span><span style="font-size:10.5pt;font-family:-apple-system;color:black"></span>
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<strong><span style='font-size:9.0pt;font-family:"Century Gothic",sans-serif;color:gray'>800-1110888</span></strong><span style="font-size:10.5pt;font-family:-apple-system;color:black"></span>
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<strong><span style='font-size:9.0pt;font-family:"Century Gothic",sans-serif;color:gray'>Ext: 3457</span></strong><span style="font-size:10.5pt;font-family:-apple-system;color:black"></span>
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<span style='font-size:7.0pt;font-family:"Arial",sans-serif;color:#777777'>Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia</span><span style="font-size:10.5pt;font-family:-apple-system;color:black"></span>
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<span style="font-size:10.5pt;font-family:-apple-system;color:black"><a href="http://www.homeboxstores.com/" target="_blank" rel="noreferrer"><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:gray'>www.homeboxstores.com</span></a></span><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:gray'> | </span><span style="font-size:10.5pt;font-family:-apple-system;color:black"><a href="http://www.landmarkgroup.com/" target="_blank" rel="noreferrer"><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:gray'>www.landmarkgroup.com</span></a>
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<span style="font-size:10.5pt;font-family:-apple-system;color:#1F497D;border:solid windowtext 1.0pt;padding:0in"><img width="164" height="53" style="width:1.7083in;height:.552in" id="Picture_x0020_3" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNzE2MjA4NywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.LlEOGNmOnkEaqmEmNEITdEGpaZTnIRglsSfXSsXOgDQ" data-id="2044017162087" alt="Image removed by sender. lg"></span><span style="font-size:10.5pt;font-family:-apple-system;color:blue;border:solid windowtext 1.0pt;padding:0in"><img width="67" height="60" style="width:.6979in;height:.625in" id="Picture_x0020_4" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNzE2MjA4NywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.LlEOGNmOnkEaqmEmNEITdEGpaZTnIRglsSfXSsXOgDQ" data-id="2044017162087" alt="Image removed by sender. hb"></span><span style="font-size:10.5pt;font-family:-apple-system;color:black"></span>
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</span><span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>5922223:1125156</span><span style="font-size:10.5pt;font-family:-apple-system;color:black">
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