Subject: Note Added - [#5958804] Order not canceling 6813527713
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Tue, 11 Apr 2023 18:38:05 +0000

Hi ,    Chamila JananathDasanayaka added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5958804    Subject:  Order not canceling 6813527713     Requester: Alrooooh    Note Content:   <div class="WordSection1">
<div class="MsoNormal">Dear Hamza</div>
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<div class="MsoNormal">The item was unloaded from the trailer.</div>
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<b><span style="font-size:9.0pt;color:#1F3864">Thanks &amp; Regards</span></b><span style="font-size:9.0pt;color:#1F3864">,                       
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<div class="MsoNormal"><b><span style="font-size:9.0pt;color:#1F3864">Chamila J Dasanayaka</span></b></div>
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<div class="MsoNormal"><b><span style="font-size:9.0pt;color:#1F3864">Home Division – Dammam Warehouse</span></b></div>
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<div class="MsoNormal"><span style='font-size:9.0pt;font-family:"Tahoma",sans-serif;color:#1F3864'>Ext-5384</span></div>
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<div class="MsoNormal"><b><span style="font-size:9.0pt;color:#1F3864">Mobile: +966543267358</span></b></div>
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<div class="MsoNormal"><span lang="EN-PH" style="font-size:9.0pt;color:#1F3864">Email :
<u><a href="mailto:[email-masked]" rel="noreferrer"><span style="color:blue">[email-masked]</span></a></u></span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#1F3864">Landmark Arabia Co I PO Box 4979 I Dammam 31952 I Saudi Arabia</span></div>
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<div>From: Hamza Nouri Ahmad Abu Azzam &lt;[email-masked]&gt;
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<b>Sent:</b> Tuesday, April 11, 2023 3:29 PM<br>
<b>To:</b> Hcdammam Delivery &lt;[email-masked]&gt;; Nikhilesh Hardas &lt;[email-masked]&gt;; Chamila JananathDasanayaka &lt;[email-masked]&gt;<br>
<b>Cc:</b> HB.CCCKSA &lt;[email-masked]&gt;; Landmark Group &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#5958804] - Order not canceling 6813527713  </div>
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<div class="MsoNormal">Hi <a id="OWAAMD6C64BB0B5D54C68B868345587EF2E9C" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Hcdammam Delivery</span></a>  <a id="OWAAM8634E37AF7FC489DACDE4D89AE515A4D" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Nikhilesh
 Hardas</span></a> <a id="OWAAMC3C273E178FE47EFA24C8D0B192169BE" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Chamila JananathDasanayaka</span></a>,</div>
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<div class="MsoNormal">Please unload the items in WMS.</div>
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<b><span style="color:#1F497D">Best Regards</span></b><b><span style="font-size:12.0pt;color:#1F497D"></span></b>
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<b><span style='font-size:12.0pt;font-family:"Century Gothic",sans-serif;color:#1F497D'>Hamza.AbuAzzam
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Warehouse Operation - Home box - KSA</span><b><span style='font-size:12.0pt;font-family:"Century Gothic",sans-serif;color:#1F497D'></span></b>
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<div class="MsoNormal"><span style='font-size:7.0pt;font-family:"Arial",sans-serif;color:#777777'>Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia</span></div>
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<a href="www.homeboxstores.com" rel="noreferrer"><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:gray'>www.homeboxstores.com</span></a><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:gray'> |
</span><a href="www.landmarkgroup.com" rel="noreferrer"><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:gray'>www.landmarkgroup.com</span></a><span style='font-size:7.0pt;font-family:"Arial",sans-serif;color:#777777'></span>
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<b>From:</b> Hamza Nouri Ahmad Abu Azzam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Tuesday, April 4, 2023 11:06 AM<br>
<b>To:</b> Landmark Group &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> HB.CCCKSA &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#5958804] - Order not canceling 6813527713  </div>
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<div class="MsoNormal"><b><span style="font-size:10.5pt;font-family:Roboto;color:#212529"><a href="https://landmarkit.service-now.com/incident.do?&amp;sysparm_action=getRecords&amp;displayvalue=all&amp;sysparm_query=active%3Dtrue%5Enumber=INC1604803" target="_blank" rel="noreferrer"><span style="color:#0078BD">INC1604803</span></a></span></b></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:Roboto;color:#212529">Order No.6813527713/Cancellation failed on hybris order is order cancelled on GDMS and CRM</span></div>
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<b><span style="color:#1F497D">Best Regards</span></b><b><span style="font-size:12.0pt;color:#1F497D"></span></b>
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<b><span style='font-size:12.0pt;font-family:"Century Gothic",sans-serif;color:#1F497D'>Hamza.AbuAzzam
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Warehouse Operation - Home box - KSA</span><b><span style='font-size:12.0pt;font-family:"Century Gothic",sans-serif;color:#1F497D'></span></b>
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<div class="MsoNormal"><span style='font-size:7.0pt;font-family:"Arial",sans-serif;color:#777777'>Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia</span></div>
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<a href="www.homeboxstores.com" rel="noreferrer"><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:gray'>www.homeboxstores.com</span></a><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:gray'> |
</span><a href="www.landmarkgroup.com" rel="noreferrer"><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:gray'>www.landmarkgroup.com</span></a><span style='font-size:7.0pt;font-family:"Arial",sans-serif;color:#777777'></span>
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<b>From:</b> Landmark Group &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Monday, April 3, 2023 6:06 PM<br>
<b>To:</b> Hamza Nouri Ahmad Abu Azzam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> HB.CCCKSA &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#5958804] - Order not canceling 6813527713  </div>
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<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<span style="font-size:10.5pt;font-family:Roboto;color:#183247">Hi Hamza,</span><span style="font-size:10.5pt;font-family:-apple-system;color:#183247"></span>
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<b><span style="font-size:10.5pt;font-family:Roboto;color:#183247">canceling the order </span></b><span style="font-size:10.5pt;font-family:-apple-system;color:#183247"></span>
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<b><span style="font-size:10.5pt;font-family:Roboto;color:#183247">Order No: 6813527713  </span></b><span style="font-size:10.5pt;font-family:-apple-system;color:#183247"></span>
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<span style="font-size:10.5pt;font-family:Roboto;color:#183247">Problem Statement: this order is showing cancelled on CRM but in Hybris is not cancelled . Kindly check and assist.</span><span style="font-size:10.5pt;font-family:-apple-system;color:#183247">
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<span style="font-size:10.5pt;font-family:Roboto;color:#183247">Thanks &amp; Regards, </span><span style="font-size:10.5pt;font-family:-apple-system;color:#183247"></span>
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<span style="font-size:10.5pt;font-family:Roboto;color:#183247">HomeBox Cs Team</span><span style="font-size:10.5pt;font-family:-apple-system;color:#183247"></span>
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<span style="font-size:10.5pt;font-family:-apple-system">On Sat, 1 Apr at 2:01 PM
<span class="separator">, Landmark Group &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<b><span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">the order </span></b><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<b><span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">No: 6813527713  </span></b><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">Statement: this order is showing cancelled on CRM but in Hybris is not cancelled . Kindly</span></div>
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<span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">check and assist.</span><span style="font-size:10.5pt;font-family:-apple-system">
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">Thanks</span></div>
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<span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">&amp; Regards, </span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">Cs Team</span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<span style="font-size:10.5pt;font-family:-apple-system">On Sat, 1 Apr at 1:53 PM
<span class="separator">, Landmark Group &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<span lang="AR-SA" style='font-size:10.5pt;font-family:"Times New Roman",serif'>مرحبا،</span><span dir="LTR"></span>
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<span lang="AR-SA" style='font-size:10.5pt;font-family:"Times New Roman",serif'>شكرًا لك على تواصلك معنا ومنحنا الفرصة لخدمتك.</span><span dir="LTR" style="font-size:10.5pt"></span>
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<span lang="AR-SA" style='font-size:10.5pt;font-family:"Times New Roman",serif'>نعتذر بصدق عن أي إزعاج ، لقد أرسلنا استفسارك إلى الفريق المعني وسيتواصل معك أحد زملائنا في أسرع وقت ممكن لمساعدتك في حل هذه المشكلة.</span><span dir="LTR" style="font-size:10.5pt"></span>
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<span lang="AR-SA" style='font-size:10.5pt;font-family:"Times New Roman",serif'>نطلب منك السماح لنا ببعض الوقت حتى نتمكن من العمل على ذلك والقيام بالمطلوب.</span><span dir="LTR" style="font-size:10.5pt"></span>
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<span lang="AR-SA" style='font-size:10.5pt;font-family:"Times New Roman",serif'>نحن نقدر صبرك.</span><span dir="LTR" style="font-size:10.5pt"></span>
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<span lang="AR-SA" style='font-size:10.5pt;font-family:"Times New Roman",serif'>أصدقائك ،</span><span dir="LTR" style="font-size:10.5pt"></span>
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<span lang="AR-SA" style='font-size:10.5pt;font-family:"Times New Roman",serif'>فريق الدعم</span><span lang="AR-SA" style="font-size:10.5pt"></span>
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<span style="font-size:10.5pt;font-family:-apple-system"><br>
</span><span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>5958804:1125156</span><span style="font-size:10.5pt;font-family:-apple-system">
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