Subject: Note Added - [#5917447] Missing item - 6815997790
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Mon, 10 Apr 2023 18:57:34 +0000

Hi ,    Azharuddin Khan added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5917447    Subject:  Missing item - 6815997790   Requester: Mohammed    Note Content:   <div class="WordSection1">
<div class="MsoNormal">Dear Yahia,</div>
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<div class="MsoNormal">As per our investigation, 1 qty of item (163715956-Bristol 3-Piece Twin Microfiber Reversible Comforter Set - 160x220cm ) is shipped.</div>
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<div class="MsoNormal">Item is mistakenly scanned twice while another piece was damage in condition and removed by new staff without cancelling in system.
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<div class="MsoNormal" style="background:white"><b><span style='font-size:12.0pt;font-family:"Vijaya",serif;color:black'>Thanks &amp; Regards<i></i></span></b></div>
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<b><span style='font-size:14.0pt;font-family:"Vijaya",serif;color:black'>Azhar</span></b><b><span style='font-size:14.0pt;font-family:"Vijaya",serif'></span></b>
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<b><span style='font-size:12.0pt;font-family:"Vijaya",serif;color:#767171'>Homebox- ECOM, Riyadh</span></b><b><span style='font-size:12.0pt;font-family:"Vijaya",serif;color:#201F1E'></span></b>
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<b><span lang="FR" style='font-size:12.0pt;font-family:"Vijaya",serif;color:#595959'>Mobile</span></b><b><span lang="FR" style='font-size:12.0pt;font-family:"Vijaya",serif;color:#201F1E'>: </span></b><b><span lang="FR" style='font-size:12.0pt;font-family:"Vijaya",serif;color:#2F5496'>+966562158957,
 Ext: 4645</span></b>
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<span lang="FR" style='font-size:12.0pt;font-family:"Vijaya",serif;color:#404040'>Email</span><span lang="FR" style="color:#201F1E">:
</span><i><u><span lang="FR" style="color:#2F5496"><a href="mailto:[email-masked]" rel="noreferrer"><span style="color:#0563C1">[email-masked]</span></a></span></u></i><i><u><span lang="FR" style="color:#2F5496"></span></u></i>
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<img width="190" height="47" style="width:1.9791in;height:.4861in" id="_x0000_i1028" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNzAwNzAzMCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.hRo2y9QgDiNKqvNR84nVSXOfldOVblxYt7RylOEz-VU" data-id="2044017007030" alt="image003"><a href="http://www.homeboxstores.com/sa/en" rel="noreferrer"><span style="color:#002060;text-decoration:none"><img width="67" height="60" style="width:.7013in;height:.625in" id="_x0000_i1027" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNzAwNzAzMSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.2PG26VA2wCl9NPbeaZ4YIBltQGAU6_Vyhn1TNLpJWAI" data-id="2044017007031" alt="hb"></span></a><span style="color:#002060"></span>
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<div>From: Yahia Taha &lt;[email-masked]&gt; <br>
<b>Sent:</b> Monday, April 10, 2023 3:15 PM<br>
<b>To:</b> Home Box &lt;[email-masked]&gt;; Azharuddin Khan &lt;[email-masked]&gt;<br>
<b>Cc:</b> HB.CCCKSA &lt;[email-masked]&gt;; [email-masked]; Suvadeep Saha &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#5917447] - Missing item - 6815997790</div>
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<div class="MsoNormal">Dear Team,</div>
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<div class="MsoNormal">As per FD ticket customer mentioned that 163715956-Bristol 3-Piece Twin Microfiber Reversible Comforter Set - 160x220 cm one piece out of two is missing and in below trail mail you mentioned different item details please confirm with the
 customer and revert. </div>
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<a id="OWAAM9096121707C44F3DA1AFA4DFF49117EF" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Azharuddin Khan</span></a> Please share CCTV proof that all items were scanned
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<div class="MsoNormal"><b><span style="font-size:12.0pt;color:black">Best Regards</span></b></div>
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<div class="MsoNormal"><b><span style="font-size:12.0pt;color:black">Yahia Taha</span></b></div>
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<span style='font-size:9.0pt;font-family:"Tahoma",sans-serif;color:#777777'>Customer Care Team Leader - Home box</span><b><span style='font-family:"Century Gothic",sans-serif;color:#1F497D'></span></b>
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<div class="MsoNormal"><b><span style='font-size:9.0pt;font-family:"Century Gothic",sans-serif;color:gray'>800-1110888</span></b></div>
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<b><span style='font-size:9.0pt;font-family:"Century Gothic",sans-serif;color:gray'>Ext: 3457</span></b><b><span style='font-size:9.0pt;font-family:"Tahoma",sans-serif;color:gray'></span></b>
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<div class="MsoNormal"><span style='font-size:7.0pt;font-family:"Arial",sans-serif;color:#777777'>Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia</span></div>
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<a href="http://www.homeboxstores.com/" rel="noreferrer"><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:gray'>www.homeboxstores.com</span></a><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:gray'> |
</span><a href="http://www.landmarkgroup.com/" rel="noreferrer"><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:gray'>www.landmarkgroup.com</span></a><span style='font-size:7.0pt;font-family:"Arial",sans-serif;color:#777777'></span>
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<span style="color:#1F497D"><img width="164" height="53" style="width:1.7083in;height:.5486in" id="Picture_x0020_3" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNzAwNzAzMiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.bjW5xLERCd6NO2ANGKBuIUq2RRDiq8tw0Dqh1ZVUd64" data-id="2044017007032" alt="lg"></span><span style="color:blue"><img width="67" height="60" style="width:.7013in;height:.625in" id="Picture_x0020_4" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNzAwNzAzMSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.2PG26VA2wCl9NPbeaZ4YIBltQGAU6_Vyhn1TNLpJWAI" data-id="2044017007031" alt="hb"></span><span style="color:black"></span>
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<b>From:</b> Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Monday, April 10, 2023 2:16 PM<br>
<b>To:</b> Yahia Taha &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> HB.CCCKSA &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br>
<b>Subject:</b> Fwd: [#5917447] - Missing item - 6815997790</div>
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<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Please take a look at ticket
<a href="https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5917447" rel="noreferrer">#5917447</a> raised by Mohammed (<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>).</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi dear Yahia,</span></div>
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<b><span style="font-size:10.5pt;font-family:Roboto;color:#183247">Missing Item</span></b><span style="font-size:10.5pt;font-family:-apple-system;color:#183247"></span>
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<b><span style="font-size:10.5pt;font-family:Roboto;color:#183247">Order ID:</span></b><span style="font-size:10.5pt;font-family:Roboto;color:#183247"> 6815997790</span><span style="font-size:10.5pt;font-family:-apple-system;color:#183247">
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<b><span style="font-size:10.5pt;font-family:Roboto;color:#183247">Tracking ID:</span></b><span style="font-size:10.5pt;font-family:Roboto;color:#183247"> 48356608963</span><span style="font-size:10.5pt;font-family:-apple-system;color:#183247">
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<b><span style="font-size:10.5pt;font-family:Roboto;color:#183247">Missing Item &amp; Quantity: Nova Solid Flannel Queen Blanket - 200x220 cm (1)</span></b><span style="font-size:10.5pt;font-family:-apple-system;color:#183247"></span>
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<span style="font-size:10.5pt;font-family:Roboto;color:#183247">The cx complained that he did not receive the item (<b>Nova Solid Flannel Queen Blanket - 200x220 cm</b>). He confirmed the total (<b>3</b> containers delivered. and our WH
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<strong><span style="font-size:10.5pt;font-family:Roboto;color:#183247">Please assist us with further action.</span></strong><span style="font-size:10.5pt;font-family:-apple-system;color:#183247"></span>
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<span style="font-size:10.5pt;font-family:Roboto;color:#183247">Thanks &amp; Regards, </span><span style="font-size:10.5pt;font-family:-apple-system;color:#183247"></span>
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<span style="font-size:10.5pt;font-family:Roboto;color:#183247">HomeBox Cs Team</span><span style="font-size:10.5pt;font-family:-apple-system;color:#183247"></span>
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<span style="font-size:10.5pt;font-family:-apple-system">On Sun, 9 Apr at 6:22 PM
<span class="separator">, Mohammed &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<span lang="AR-SA" style="font-size:10.5pt">لم استلم الا طقم لحاف واحد والاخر لم يكن موجود بالشحنة</span><span dir="LTR" style="font-size:10.5pt"></span>
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<span dir="RTL"></span><span dir="RTL"></span><span lang="AR-SA" style="font-size:10.5pt"><span dir="RTL"></span><span dir="RTL"></span> ولقد رفعت الطلب من تاريخ الاستلام وتاخرتوا في معالجة الطلب وهذه المشكلة تتحملها الشركة وليس انا وكلي ثقة بان سرعة معالجة
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<span lang="AR-SA" style="font-size:10.5pt"> كما انني حاولت اتواصل مع مندوب الشحن اكثر من مرة بدون جدوى </span>
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<span lang="AR-SA" style="font-size:10.5pt">الطلب ناقص فعلًا </span>
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<span lang="AR-SA" style="font-size:10.5pt">واتمنى النظر في الموضوع بشكل عاجل </span>
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<span lang="AR-SA" style="font-size:10.5pt">لاني من عملاء هوم بوكس واحترم هذه الشركة وانا من المعجبين بمنتجاتها </span>
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<span lang="AR-SA" style="font-size:10.5pt">وليس من العدل ان ادفع بدون مقابل ولا تصلني الشحنة</span>
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<span lang="AR-SA" style="font-size:10.5pt">اتمنى تفهم الامر في اسرع وقت </span>
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<span lang="AR-SA" style="font-size:10.5pt">وشكرا</span>
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<span style="font-size:10.5pt;font-family:-apple-system">Sent from my iPhone</span><span lang="AR-SA" dir="RTL"></span>
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<div class="MsoNormal" style="margin-bottom:12.0pt"><span style="font-size:10.5pt;font-family:-apple-system">On 9 Apr 2023, at 1:14 PM, Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:</span></div>
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<span lang="AR-SA" style="font-size:10.5pt">عميلنا العزيز</span><span dir="LTR" style="font-size:10.5pt;font-family:-apple-system"></span>
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<span lang="AR-SA" style="font-size:10.5pt">شكرا على تواصلك معنا.</span>
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<span lang="AR-SA" style="font-size:10.5pt">بعد التحقق من طلبك مع شريك الشحن تبين لنا ان طلبك قد تم شحنه بالكامل بما فيه (طقم لحاف مزدوج مايكروفايبر قابل للاستخدام علي الوجهين 3 قطع من بريستول - 160</span><span dir="LTR" style="font-size:10.5pt;font-family:-apple-system">x220</span><span dir="RTL"></span><span dir="RTL"></span><span style="font-size:10.5pt"><span dir="RTL"></span><span dir="RTL"></span>
<span lang="AR-SA">سم) تم شحنه في نفس الصندوق .</span></span><span lang="AR-SA" style="font-size:10.5pt"></span>
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<span lang="AR-SA" style="font-size:10.5pt">إذا كنت مازلت تعتقد ان هناك نقص في شحن طلبك يرجى معاودة التواصل بنا.</span>
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<span lang="AR-SA" style="font-size:10.5pt">لا تتردد في التواصل معنا في حال وجود أي إستفسارات أخرى.</span>
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<span lang="AR-SA" style="font-size:10.5pt">اصدقائك</span>
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<span lang="AR-SA" style="font-size:10.5pt">فريق الدعم.</span>
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<span style="font-size:10.5pt;font-family:-apple-system"><br>
</span><span style="font-size:1.0pt;font-family:fdtktid;color:white">5917447:1125156</span><span style="font-size:10.5pt;font-family:-apple-system">
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