Subject: Note Added - [#5934209] Follow up compliant WWD 6807032704
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Mon, 10 Apr 2023 10:19:17 +0000 (UTC)

Hi ,    Vakeel.ahmad added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5934209    Subject:  Follow up compliant WWD 6807032704   Requester: Essmat Amin    Note Content:   <div class="WordSection1">
<div class="MsoNormal"><span style="font-size:12.0pt">Hi <a id="OWAAM19AA13A41D3B4865865134C2BA1E8662" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Yahia Taha</span></a> Sir,</span></div>
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<div class="MsoNormal"><span style="font-size:12.0pt">There was a customer complaint for study desk during delivery which is already resolved, see attached POD.</span></div>
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<div class="MsoNormal"><span style="font-size:12.0pt">The inspection team said that the side rail and footboard of the bed have been damaged, it has been damaged by the customer pushing the bed hard or getting stuck in the room floor tiles while shifting. this
 is case of misuse. it will not be possible for repair or replace.</span></div>
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<div class="MsoNormal"><span style='font-size:8.0pt;font-family:"Verdana",sans-serif;color:black'>Enquiry</span></div>
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<div class="MsoNormal"><span style='font-size:8.0pt;font-family:"Verdana",sans-serif;color:black'>SURESH BABU KURIDATH</span></div>
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<b><span style='font-size:9.0pt;font-family:"Verdana",sans-serif;color:black;background:yellow;mso-highlight:yellow'>The inspection team said that the side rail and footboard of the bed have been damaged, it has been damaged by the customer
 pushing the bed hard or getting stuck in the room floor tiles while shifting. this is case of misuse. it will not be possible for repair or replace. Ramhari WO#327270</span></b><span style='font-size:9.0pt;font-family:"Verdana",sans-serif;color:black;background:yellow;mso-highlight:yellow'>.</span><span style='font-size:8.0pt;font-family:"Verdana",sans-serif;color:black'></span>
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<b><span style='font-size:9.0pt;font-family:"Verdana",sans-serif;color:black;background:yellow;mso-highlight:yellow'>DD_PD_164893552-Bella Kids 1-Door Study Desk - Beige_ One Study Desk Top Damage Pls Replacement &amp; Arrange -Feroz GS</span></b><b><span style='font-size:8.0pt;font-family:"Verdana",sans-serif;color:black'></span></b>
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<div class="MsoNormal"><b>Regards,</b></div>
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<div class="MsoNormal"><b><span style='font-family:"Bradley Hand ITC"'>Vakeel Ahmad</span></b></div>
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<div class="MsoNormal"><b><span style="font-family:Andalus">Supervisor -HDO</span></b></div>
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<div class="MsoNormal"><span style="font-family:Andalus">Home Box Riyadh Warehouse</span></div>
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<span style="font-family:Andalus">Mobile No +966 549183975 Ext: 4031</span><span style="font-size:8.0pt;font-family:Andalus"></span>
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<b><span style="font-family:Andalus">E:</span></b><span style="font-family:Andalus"><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a></span>
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<div>From: Yahia Taha <a href="mailto:[email-masked]" rel="noreferrer">
[email-masked]</a> <br>
<b>Sent:</b> Monday, April 10, 2023 10:30 AM<br>
<b>To:</b> AHMED HASSAN <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>; Hbriyadh Warehouse
<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>; Vakeel Ahmad
<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>; hbriyadh delivery
<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br>
<b>Cc:</b> HB.CCCKSA <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>; Landmark Group
<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br>
<b>Subject:</b> RE: [#5934209] - Follow up compliant WWD 6807032704</div>
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<div class="MsoNormal">Dear team,</div>
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<div class="MsoNormal">Please check and advise.   </div>
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<div class="MsoNormal"><b><span style="font-size:12.0pt;color:black">Best Regards</span></b></div>
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<span style='font-size:9.0pt;font-family:"Tahoma",sans-serif;color:#777777'>Customer Care Team Leader - Home box</span><b><span style='font-family:"Century Gothic",sans-serif;color:#1F497D'></span></b>
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<b><span style='font-size:9.0pt;font-family:"Century Gothic",sans-serif;color:gray'>Ext: 3457</span></b><b><span style='font-size:9.0pt;font-family:"Tahoma",sans-serif;color:gray'></span></b>
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<div class="MsoNormal"><span style='font-size:7.0pt;font-family:"Arial",sans-serif;color:#777777'>Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia</span></div>
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</span><a href="http://www.landmarkgroup.com/" rel="noreferrer"><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:gray'>www.landmarkgroup.com</span></a><span style='font-size:7.0pt;font-family:"Arial",sans-serif;color:#777777'></span>
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<b>From:</b> Landmark Group &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Sunday, April 9, 2023 5:51 PM<br>
<b>To:</b> AHMED HASSAN &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Hbriyadh Warehouse &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; hbriyadh delivery &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Yahia Taha &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Hamza Nouri Ahmad Abu Azzam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> HB.CCCKSA &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#5934209] - Follow up compliant WWD 6807032704</div>
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<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>Hi team ,<br>
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Could you please update the final resolution on trail mail urgently .<br>
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Customer keep sending many mails and twitter DM and Comments .<br>
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Customer voice attached below  </span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif'><br>
Regards<br>
Ali hazzaa</span></div>
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<span style='font-size:10.5pt;font-family:"-apple-system",serif'>On Sun, 9 Apr at 6:48 PM
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>Hi team ,</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>Could you please on trial mail urgently .</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>Customer keep sending many mails and twitter DM and Comments .</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>Regards</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>Ali hazzaa</span></div>
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<span style='font-size:10.5pt;font-family:"-apple-system",serif'>On Sun, 9 Apr at 3:27 PM
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>Reminder</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif;color:#183247'>Hi Dear Team,<br>
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<strong><span style='font-family:"-apple-system",serif'>Please pay attention to this case .</span></strong>
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<strong><span dir="LTR" style='font-size:10.5pt;font-family:"-apple-system",serif;color:#183247'>Order ID 6807032704</span></strong><span dir="LTR" style='font-size:10.5pt;font-family:"-apple-system",serif;color:#183247'></span>
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<strong><span dir="LTR" style='font-size:10.5pt;font-family:"-apple-system",serif;color:#183247'>CRM 4788806</span></strong><span lang="AR-SA" style="font-size:10.5pt;color:#183247"><br>
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</span><strong><span dir="LTR" style='font-size:10.5pt;font-family:"-apple-system",serif;color:#183247'>With Ref CRM#4770642 Cust stated that the bella bed and Fiji chest drawer was delivered damaged since the first day and delivery staff informed her they
 will comeback again for replacement she even wrote on the signed paper . images attached</span></strong><strong><span dir="LTR" style='font-family:"Calibri",sans-serif'></span></strong>
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<strong><span dir="LTR" style='font-size:10.5pt;font-family:"-apple-system",serif;color:#183247'>below </span></strong><span dir="RTL"></span><span dir="RTL"></span><span style="font-size:10.5pt;color:#183247"><span dir="RTL"></span><span dir="RTL"></span>
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<span style='font-size:10.5pt;font-family:"-apple-system",serif;color:#183247'>Regards</span><span lang="AR-SA" dir="RTL" style="font-size:10.5pt;color:#183247"></span>
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<span style='font-size:10.5pt;font-family:"-apple-system",serif'>On Sat, 8 Apr at 1:37 PM
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<span style='font-size:10.5pt;font-family:"-apple-system",serif;color:#183247'>Hi Dear Team,<br>
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<strong><span style='font-family:"-apple-system",serif'>Please pay attention to this case .</span></strong>
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<strong><span dir="LTR" style='font-size:10.5pt;font-family:"-apple-system",serif;color:#183247'>Order ID 6807032704</span></strong><span dir="LTR" style='font-size:10.5pt;font-family:"-apple-system",serif;color:#183247'></span>
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<strong><span dir="LTR" style='font-size:10.5pt;font-family:"-apple-system",serif;color:#183247'>CRM 4788806</span></strong><span lang="AR-SA" style="font-size:10.5pt;color:#183247"><br>
<br>
</span><strong><span dir="LTR" style='font-size:10.5pt;font-family:"-apple-system",serif;color:#183247'>With Ref CRM#4770642 Cust stated that the bella bed and Fiji chest drawer was delivered damaged since the first day and delivery staff informed her they
 will comeback again for replacement she even wrote on the signed paper . images attached</span></strong><strong><span dir="LTR" style='font-family:"Calibri",sans-serif'></span></strong>
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<strong><span dir="LTR" style='font-size:10.5pt;font-family:"-apple-system",serif;color:#183247'>below </span></strong><span dir="RTL"></span><span dir="RTL"></span><span style="font-size:10.5pt;color:#183247"><span dir="RTL"></span><span dir="RTL"></span>
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<span style='font-size:10.5pt;font-family:"-apple-system",serif;color:#183247'>Regards</span><span lang="AR-SA" dir="RTL" style="font-size:10.5pt;color:#183247"></span>
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<span style='font-size:10.5pt;font-family:"-apple-system",serif'>On Fri, 7 Apr at 1:06 AM
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<span style='font-size:10.5pt;font-family:"-apple-system",serif;color:#183247'>Hi Dear Team,<br>
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<strong><span style='font-family:"-apple-system",serif'>Please pay attention to this case .</span></strong>
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<strong><span dir="LTR" style='font-size:10.5pt;font-family:"-apple-system",serif;color:#183247'>Order ID 6807032704</span></strong><span dir="LTR" style='font-size:10.5pt;font-family:"-apple-system",serif;color:#183247'></span>
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<strong><span dir="LTR" style='font-size:10.5pt;font-family:"-apple-system",serif;color:#183247'>CRM 4788806</span></strong><span lang="AR-SA" style="font-size:10.5pt;color:#183247"><br>
<br>
</span><strong><span dir="LTR" style='font-size:10.5pt;font-family:"-apple-system",serif;color:#183247'>With Ref CRM#4770642 Cust stated that the bella bed and Fiji chest drawer was delivered damaged since the first day and delivery staff informed her they
 will comeback again for replacement she even wrote on the signed paper . images attached below </span></strong><span dir="RTL"></span><span dir="RTL"></span><span style="font-size:10.5pt;color:#183247"><span dir="RTL"></span><span dir="RTL"></span>
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<span style='font-size:10.5pt;font-family:"-apple-system",serif;color:#183247'>Regards</span><span lang="AR-SA" dir="RTL" style="font-size:10.5pt;color:#183247"></span>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif;color:#183247'>Jok Kuol,</span></div>
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</span><span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>5934209:1125156</span><span style='font-size:10.5pt;font-family:"-apple-system",serif'>
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Attachments :
1. <a href='https://helpae.homeboxstores.com/helpdesk/attachments/2044016960554'>IMG-20230401-WA0003.jpg</a><br />2. <a href='https://helpae.homeboxstores.com/helpdesk/attachments/2044016960555'>IMG-20230401-WA0004.jpg</a><br />3. <a href='https://helpae.homeboxstores.com/helpdesk/attachments/2044016960556'>IMG-20230401-WA0001.jpg</a><br />4. <a href='https://helpae.homeboxstores.com/helpdesk/attachments/2044016960557'>IMG-20230401-WA0000.jpg</a><br />5. <a href='https://helpae.homeboxstores.com/helpdesk/attachments/2044016960558'>IMG_20230410_130754.jpg</a>