Subject: Note Added - [#5950203] Delivery Staff Complaine - 6811902540
From: Home Box <[email-masked]>
To: [email-masked]
Date: Mon, 10 Apr 2023 08:47:48 +0000

Hi ,    Kalyan.khadka added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5950203    Subject:  Delivery Staff Complaine - 6811902540   Requester: عبدالله شعيب    Note Content:   <div class="WordSection1">
<div class="MsoNormal">Dear All</div>
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<div class="MsoNormal">Pls call the customer and confirm to close the complaint</div>
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<span style='font-size:20.0pt;font-family:"Arabic Typesetting";color:#323E4F'>Thanks &amp; Regards</span><span style='font-family:"Arabic Typesetting";color:#323E4F'>,</span><span style='font-size:12.0pt;font-family:"Arabic Typesetting";color:#323E4F'></span>
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<div class="MsoNormal"><b><span style="font-size:16.0pt;font-family:Aharoni;color:#4472C4">Kalyan Khadka 
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<span style='font-size:10.0pt;font-family:"Britannic Bold",sans-serif;color:#323E4F'>Email:-
</span><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#323E4F'><a href="mailto:[email-masked]" rel="noreferrer"><span style="color:#0563C1">[email-masked]</span></a></span><span style='font-size:12.0pt;font-family:"Bradley Hand ITC";color:#323E4F'></span>
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<span style="font-size:12.0pt;font-family:Algerian;color:#323E4F">Ext-</span><span style="font-size:12.0pt;font-family:Aharoni;color:#323E4F">2311
</span><span style='font-size:12.0pt;font-family:"Bradley Hand ITC";color:#323E4F'>HDO</span><span style="font-size:9.0pt;font-family:Aharoni;color:#323E4F"></span>
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<div class="MsoNormal"><span style='font-size:9.0pt;font-family:"Tahoma",sans-serif;color:#323E4F'>Concept Warehouse Jeddah –Al Khomrah</span></div>
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<span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:#323E4F'> |
</span><a href="http://www.landmarkgroup.com/" rel="noreferrer"><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:#323E4F'>www.landmarkgroup.com</span></a><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#323E4F'></span>
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<span style="color:#002060"><img width="192" height="44" style="width:2.0in;height:.4583in" id="Picture_x0020_11" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNjk1NDg0MCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.nZuX9DyTEHL_9mdyhlChKjwIBBybXKhCVZMu9UImLvI" data-id="2044016954840"></span><span style="color:blue"><img width="67" height="60" style="width:.6979in;height:.625in" id="Picture_x0020_12" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNjk1NDg0MSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.S4b5o9ceZ0rdvakCC2f9WNqUcGckZDguDqkmUHx6HLc" data-id="2044016954841"></span><span style="color:#002060"><img width="94" height="64" style="width:.9791in;height:.6666in" id="Picture_x0020_14" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNjk1NDg0MiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.iXsMRY-6jDZH-5BX9NdETPwU63OIaVrT_OMm1kHsYDU" data-id="2044016954842"></span><span style='font-size:7.0pt;font-family:"Arial",sans-serif;color:#777777'></span>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Home Box &lt;[email-masked]&gt; <br>
<b>Sent:</b> Sunday, April 2, 2023 11:16 AM<br>
<b>To:</b> Kalyan Khadka &lt;[email-masked]&gt;; Khil Basnet &lt;[email-masked]&gt;; Bratindra Mukherjee &lt;[email-masked]&gt;; Yahia Taha &lt;[email-masked]&gt;<br>
<b>Cc:</b> Shamsheer Musthafa &lt;[email-masked]&gt;; HB.CCCKSA &lt;[email-masked]&gt;<br>
<b>Subject:</b> Fwd: [#5950203] - Delivery Staff Complaine - 6811902540</div>
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<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Dear kalyan,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Could you please update on trial mail !!</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Order No: 6811902540<br>
CRM No: 4766450 </span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Regards</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Ali hazzaa</span></div>
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<span style="font-size:10.5pt;font-family:-apple-system">تشغيل الجمعة, 31 مارس في 4:29 م
<span class="separator">, Home Box &lt;[email-masked]&gt; كتب: </span></span><span class="separator"></span>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">Hi</span></div>
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<span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">Team,</span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<div class="MsoNormal"><b><span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">Delivery</span></b></div>
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<b><span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">Staff Complain</span></b><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<div class="MsoNormal"><b><span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">Order</span></b></div>
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<b><span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">No: 6811902540</span></b><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<b><span style='font-family:"Arial",sans-serif;color:black'>No: 4766450</span></b><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">Problem</span></div>
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<span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">Statement: as per cx, the delivery team asked him to pay 100 S.R. to assemble the products and he give them as they refuse to assemble the product without
 it. The items are WWD so the assembly should be for free. </span><span style="font-size:10.5pt;font-family:-apple-system">
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<span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">check and assist.</span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">&amp; Regards, </span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<span style="font-size:10.5pt;font-family:-apple-system">تشغيل الخميس, 30 مارس في 9:38 م
<span class="separator">, عبدالله شعيب &lt;[email-masked]&gt; كتب: </span></span><span class="separator"></span>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">058 251 8364
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">أخذ 100ريال على 3 طاولات قال احنا نركب غرف كامله بس طاولات لا مانركب قلت اعطيني رقم المدير قال انت إشتري اولاين إتصل على خدمة العملاء الرياض 800 111 0888 قلت طيب تركبها وكم تاخذ زياه
 قال 100قلت طيب لان واناخوك لااقدر أركب ولاشي أنا إنسان عندي كسر في الظهر وخلع في الركبه لا اقدر اشيل ولا أركب واستعجبت من الامر لأن المعروف أنه يكون مع التركيب كان بيروح ويكنسل البيعه عشان التركيب</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">في الخميس، ٣٠ مارس ٢٠٢٣, ٢:٣٤ م Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; كتب:</span></div>
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<span lang="AR-SA" style="font-size:10.5pt">مرحبا ,</span><span dir="LTR" style="font-size:10.5pt;font-family:-apple-system"></span>
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<span lang="AR-SA" style="font-size:10.5pt">شكرا لتواصلك معنا,</span><span dir="LTR" style="font-size:10.5pt;font-family:-apple-system"></span>
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<span lang="AR-SA" style="font-size:10.5pt"> نعتذر لك عن الازعاج الذي تسببنا به </span><span dir="LTR" style="font-size:10.5pt;font-family:-apple-system"></span>
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<span dir="RTL"></span><span dir="RTL"></span><span lang="AR-SA" style="font-size:10.5pt"><span dir="RTL"></span><span dir="RTL"></span>​نرجو منك بتزويدنا برقم السائق  واسمه , ونرجو منك بتزويدنا ايضا بقيمة المبلغ الذي قمت بدفعه  وسوف نقوم بأجراء اللازم . </span>
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<span lang="AR-SA" style="font-size:10.5pt">لا تتردد في التواصل معنا إذا كنت بحاجة إلى مزيد من المساعدة.</span><span dir="LTR" style="font-size:10.5pt;font-family:-apple-system"></span>
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<span lang="AR-SA" style="font-size:10.5pt">أصدقاؤك ،</span><span dir="LTR" style="font-size:10.5pt;font-family:-apple-system"></span>
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<span lang="AR-SA" style="font-size:10.5pt">فريق الدعم هوم بوكس </span>
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