Subject: Note Added - [#5919245] follow up complaint 6805108275
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Mon, 10 Apr 2023 08:05:43 +0000 (UTC)

Hi ,    Rushdy Mahmood added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5919245    Subject:  follow up complaint 6805108275   Requester: farhan maqbool    Note Content:   <div class="WordSection1">
<div class="MsoNormal">Dear Mr. Nikhilesh </div>
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<div class="MsoNormal">Noted we will check and update you today itself.</div>
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<div class="MsoNormal"><span style="color:#1F497D">Thanks</span></div>
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<b><span style="color:#1F497D">RUSHDI .M</span></b><b><span style="font-size:12.0pt;color:#1F497D"></span></b>
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<div class="MsoNormal"><span style='font-size:9.0pt;font-family:"Tahoma",sans-serif;color:#777777'>Home centre - Dammam
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<b><span style='font-size:8.0pt;font-family:"Tahoma",sans-serif;color:#777777'>Tel</span></b><span style='font-size:8.0pt;font-family:"Tahoma",sans-serif;color:#777777'>: +966 (13) 892 5231,
<b>Mobile</b>: +966 59 391 3448</span><span style="font-size:10.0pt;color:#1F497D"><br>
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</span><span style='font-size:8.0pt;font-family:"Tahoma",sans-serif;color:#1F497D'><a href="mailto:[email-masked]" rel="noreferrer"><span style="color:#0563C1">[email-masked]</span></a></span><span style='font-size:8.0pt;font-family:"Tahoma",sans-serif;color:#767171'></span>
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<div>From: Nikhilesh Hardas &lt;[email-masked]&gt;
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<b>Sent:</b> Monday, April 10, 2023 10:16 AM<br>
<b>To:</b> Yahia Taha &lt;[email-masked]&gt;; Home Box &lt;[email-masked]&gt;; Rushdy Mahmood &lt;[email-masked]&gt;; Hcdammam Delivery &lt;[email-masked]&gt;<br>
<b>Cc:</b> HB.CCCKSA &lt;[email-masked]&gt;; Chamila JananathDasanayaka &lt;[email-masked]&gt;; Hbdammam Whdelivery &lt;[email-masked]&gt;; Asif Mohdyusuf &lt;[email-masked]&gt;; Tulasi bhatta &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#5919245] - follow up complaint 6805108275</div>
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<div class="MsoNormal"><span style="color:#002060">Hi <a id="OWAAMAF6E1607EDE84F4EB2BB6DE0E7926874" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Rushdy Mahmood</span></a></span></div>
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<div class="MsoNormal"><span style="color:#002060">Pls check and confirm can we repair this item in workshop ? Item returned from customer house. Pls check if we can repair the same.</span></div>
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<div class="MsoNormal"><span style="color:#002060">Hi <a id="OWAAMC1AEB8CB0FF5448EA867A7AA5EA09BB7" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Hcdammam Delivery</span></a> Musa – Pls send item in Workshop to check if the same can be repair.</span></div>
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<div class="MsoNormal"><span style="color:#002060">Hi <a id="OWAAM0DCBB4B1553347FBB01FAC88F44BBF4B" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Yahia Taha</span></a> – Item returned from customer house. We will check and confirm if the same can be repair.</span></div>
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<div class="MsoNormal"><span style="color:#002060">Regards</span></div>
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<div class="MsoNormal"><span style="color:#002060">Nikhilesh</span></div>
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<b>From:</b> Yahia Taha &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Sunday, April 9, 2023 1:50 PM<br>
<b>To:</b> Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Nikhilesh Hardas &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> HB.CCCKSA &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Chamila JananathDasanayaka &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Hbdammam Whdelivery &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#5919245] - follow up complaint 6805108275</div>
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<a id="OWAAM4E0DD2DF911542948714DEBD76A3EAF8" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Nikhilesh Hardas</span></a> Please advise. 
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<span style="font-size:10.5pt;font-family:-apple-system;background:yellow;mso-highlight:yellow">Please confirm if possible to repair the item in workshop as the the customer does not prefer to return.</span><span style="font-size:10.5pt;font-family:-apple-system"> </span>
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<div class="MsoNormal"><b><span style="font-size:12.0pt;color:black">Yahia Taha</span></b></div>
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<span style='font-size:9.0pt;font-family:"Tahoma",sans-serif;color:#777777'>Customer Care Team Leader - Home box</span><b><span style='font-family:"Century Gothic",sans-serif;color:#1F497D'></span></b>
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<div class="MsoNormal"><b><span style='font-size:9.0pt;font-family:"Century Gothic",sans-serif;color:gray'>800-1110888</span></b></div>
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<b><span style='font-size:9.0pt;font-family:"Century Gothic",sans-serif;color:gray'>Ext: 3457</span></b><b><span style='font-size:9.0pt;font-family:"Tahoma",sans-serif;color:gray'></span></b>
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<div class="MsoNormal"><span style='font-size:7.0pt;font-family:"Arial",sans-serif;color:#777777'>Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia</span></div>
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<a href="http://www.homeboxstores.com/" rel="noreferrer"><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:gray'>www.homeboxstores.com</span></a><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:gray'> |
</span><a href="http://www.landmarkgroup.com/" rel="noreferrer"><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:gray'>www.landmarkgroup.com</span></a><span style='font-size:7.0pt;font-family:"Arial",sans-serif;color:#777777'></span>
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<b>From:</b> Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Sunday, April 9, 2023 1:08 PM<br>
<b>To:</b> Yahia Taha &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> HB.CCCKSA &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>; Chamila JananathDasanayaka &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Hbdammam Whdelivery &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#5919245] - follow up complaint 6805108275</div>
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<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Please confirm if possible to repair the item in workshop as the the customer does not prefer to return. </span></div>
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<b><span style="font-size:10.5pt;font-family:Roboto;color:#183247">Order ID: 6805108275</span></b><span style="font-size:10.5pt;font-family:-apple-system;color:#183247"></span>
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<b><span style="font-size:10.5pt;font-family:Roboto;color:#183247">Order Date : 16-Feb-2023</span></b><span style="font-size:10.5pt;font-family:-apple-system;color:#183247"></span>
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<b><span style="font-size:10.5pt;font-family:Roboto;color:#183247">CRM ID: 4795438</span></b><span style="font-size:10.5pt;font-family:-apple-system;color:#183247"></span>
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<b><span style="font-size:10.5pt;font-family:Roboto;color:#183247">item: Boston dinning table</span></b><span style="font-size:10.5pt;font-family:-apple-system;color:#183247"></span>
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<b><span style="font-size:10.5pt;font-family:Roboto;color:#183247">Issue: Customer asking if possible to repair the item in workshop as he does not prefer to return the item.</span></b><span style="font-size:10.5pt;font-family:-apple-system;color:#183247"></span>
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<b><span style="font-size:10.5pt;font-family:Roboto;color:#183247">regards,</span></b><span style="font-size:10.5pt;font-family:-apple-system;color:#183247"></span>
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<b><span style="font-size:10.5pt;font-family:Roboto;color:#183247">CS Team</span></b><span style="font-size:10.5pt;font-family:-apple-system;color:#183247"></span>
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<span style="font-size:10.5pt;font-family:-apple-system">On Sun, 2 Apr at 1:14 PM
<span class="separator">, Landmark Group &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<b><span style="font-size:12.0pt;font-family:-apple-system;color:black">Best Regards</span></b><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<b><span style="font-size:12.0pt;font-family:-apple-system;color:black">Yahia Taha</span></b><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<span style='font-size:9.0pt;font-family:"Tahoma",sans-serif;color:#777777'>Customer Care Team Leader - Home box</span><span style="font-size:10.5pt;font-family:-apple-system">
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<span style='font-size:7.0pt;font-family:"Arial",sans-serif;color:#777777'>Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia</span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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</span><span style="font-size:10.5pt;font-family:-apple-system"><a href="http://www.landmarkgroup.com/" rel="noreferrer"><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:gray'>www.landmarkgroup.com</span></a>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">From: Landmark Group &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Sunday, April 2, 2023 10:55 AM<br>
<b>To:</b> Yahia Taha &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> HB.CCCKSA &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Chamila JananathDasanayaka &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Hbdammam Whdelivery &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#5919245] - follow up complaint 6805108275</span></div>
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<b><i><span style="font-size:13.5pt;font-family:-apple-system;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi  Yahia</span></div>
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Request approval for return  <br>
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<strong><span style="font-family:-apple-system">Cx received a damage item and there no replacement, item is out of stock in whole KSA as per the WH, we request your approval for return or other action can be taken ?</span></strong><br>
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Order ID: 6805108275<br>
Order Date : 16-Feb-2023<br>
item: Boston dinning table<br>
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Kindly check and assist.<br>
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Thanks &amp; Regards, <br>
HomeBox Cs Team</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">On Thu, 30 Mar at 3:18 PM
<span class="separator">, Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<span style="font-size:10.5pt;font-family:Roboto;color:#183247">HI Mr.</span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<span style="font-size:10.5pt;font-family:Roboto;color:#183247">Yahia</span><span style="font-size:10.5pt;font-family:-apple-system;color:black">
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<strong><span style="font-size:10.5pt;font-family:Roboto;color:#183247">Request</span></strong><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<strong><span style="font-size:10.5pt;font-family:Roboto;color:#183247">approval for return  </span></strong><span style="font-size:10.5pt;font-family:-apple-system;color:black">
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<span style="font-size:10.5pt;font-family:Roboto;color:#183247">Cx received</span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<span style="font-size:10.5pt;font-family:Roboto;color:#183247">a damage item and there no replacement,
<strong><span style="font-family:Roboto">item is out of stock in whole KSA as per the WH, we request your approval for return</span></strong></span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<b><span style="font-size:10.5pt;font-family:Roboto;color:#183247">Order ID:</span></b><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<b><span style="font-size:10.5pt;font-family:Roboto;color:#183247">6805108275</span></b><span style="font-size:10.5pt;font-family:-apple-system;color:black">
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<b><span style="font-size:10.5pt;font-family:Roboto;color:#183247">: 16-Feb-2023</span></b><span style="font-size:10.5pt;font-family:-apple-system;color:black">
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<b><span style="font-size:10.5pt;font-family:Roboto;color:#183247">Boston dinning table</span></b><span style="font-size:10.5pt;font-family:-apple-system">
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<span style="font-size:10.5pt;font-family:Roboto;color:#183247">Kindly check and</span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<span style="font-size:10.5pt;font-family:Roboto;color:#183247">assist.</span><span style="font-size:10.5pt;font-family:-apple-system;color:black">
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<span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">Thanks</span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">&amp; Regards, </span><span style="font-size:10.5pt;font-family:-apple-system">
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<span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">Cs Team</span><span style="font-size:10.5pt;font-family:-apple-system">
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">On Thu, 30 Mar at 11:36 AM
<span class="separator">, Nikhilesh Hardas &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<span style="font-size:10.5pt;font-family:-apple-system;color:#002060">Hi Cs Team
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<span style="font-size:10.5pt;font-family:-apple-system;color:#002060">Stock Not Available in KSA as per the attach mail .</span><span style="font-size:10.5pt;font-family:-apple-system">
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<span style="font-size:10.5pt;font-family:-apple-system;color:#002060">Pls confirm next action for the same .</span><span style="font-size:10.5pt;font-family:-apple-system">
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<span style="font-size:10.5pt;font-family:-apple-system;color:#002060">Nikhilesh</span><span style="font-size:10.5pt;font-family:-apple-system">
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<span style="font-size:10.5pt;font-family:-apple-system"><br>
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