Subject: Note Added - [#5971892] Maintenance - 6327604398
From: Home Box <[email-masked]>
To: [email-masked]
Date: Mon, 10 Apr 2023 06:33:54 +0000

Hi ,    Hcdammam Delivery added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5971892    Subject:  Maintenance - 6327604398    Requester: Abdul Waheed Habeeb Mohammed    Note Content:   <div class="WordSection1">
<div class="MsoNormal">Dear Cs team </div>
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<div class="MsoNormal">Based the CRM entry pls find the attached inspection report.
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<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="1145" style="width:859.0pt;margin-left:.1pt;border-collapse:collapse">
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<div class="MsoNormal"><b><span style='font-size:8.0pt;font-family:"Verdana",sans-serif;color:white'>Comp. no</span></b></div>
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<div class="MsoNormal"><b><span style='font-size:8.0pt;font-family:"Verdana",sans-serif;color:white'>Call Date</span></b></div>
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<div class="MsoNormal"><b><span style='font-size:8.0pt;font-family:"Verdana",sans-serif;color:white'>Invoice No</span></b></div>
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<div class="MsoNormal"><b><span style='font-size:8.0pt;font-family:"Verdana",sans-serif;color:white'>Customer Name</span></b></div>
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<div class="MsoNormal"><b><span style='font-size:8.0pt;font-family:"Verdana",sans-serif;color:white'>Customer Mobile</span></b></div>
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<div class="MsoNormal"><b><span style='font-size:8.0pt;font-family:"Verdana",sans-serif;color:white'>Call Details</span></b></div>
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<div class="MsoNormal" align="right" style="text-align:right"><span style='font-size:8.0pt;font-family:"Verdana",sans-serif;color:black'>4773237</span></div>
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<div class="MsoNormal" align="right" style="text-align:right"><span style='font-size:8.0pt;font-family:"Verdana",sans-serif;color:black'>4/2/2023 17:40</span></div>
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<div class="MsoNormal" align="right" style="text-align:right"><span style='font-size:8.0pt;font-family:"Verdana",sans-serif;color:black'>6327604398</span></div>
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<div class="MsoNormal"><span style='font-size:8.0pt;font-family:"Verdana",sans-serif;color:black'>Mustafa street</span></div>
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<div class="MsoNormal" align="right" style="text-align:right"><span style='font-size:8.0pt;font-family:"Verdana",sans-serif;color:black'>544892924</span></div>
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<div class="MsoNormal"><span style='font-size:8.0pt;font-family:"Verdana",sans-serif;color:black'>Request</span></div>
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<div class="MsoNormal"><span style='font-size:8.0pt;font-family:"Verdana",sans-serif;color:black'>Cx asked for maintenance for (Kulltorp Queen Size Bed - 150x200 cms - Brown) as it is ( plank broken)</span></div>
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<div class="MsoNormal"><span style="font-size:10.0pt">Thanks &amp; Regards,</span></div>
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<div class="MsoNormal"><span style="font-size:10.0pt">Mosa</span></div>
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<div class="MsoNormal"><span style="font-size:10.0pt;color:#3B3838;mso-style-textfill-fill-color:#3B3838;mso-style-textfill-fill-alpha:100.0%">DAMMAM - COD</span></div>
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<span style="font-size:10.0pt;color:#3B3838;mso-style-textfill-fill-color:#3B3838;mso-style-textfill-fill-alpha:100.0%">Ext – 5368</span><span style="font-size:10.0pt;color:#3B3838;mso-style-textfill-fill-color:#3B3838;mso-style-textfill-fill-alpha:100.0%"></span>
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<div>From: Yahia Taha &lt;[email-masked]&gt; <br>
<b>Sent:</b> Monday, April 3, 2023 11:02 AM<br>
<b>To:</b> Nikhilesh Hardas &lt;[email-masked]&gt;; Home Box &lt;[email-masked]&gt;; Hcdammam Delivery &lt;[email-masked]&gt;; Chamila JananathDasanayaka &lt;[email-masked]&gt;<br>
<b>Cc:</b> HB.CCCKSA &lt;[email-masked]&gt;; malek.hosan &lt;[email-masked]&gt;; Syed Attaullah &lt;[email-masked]&gt;; Tulasi bhatta &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#5971892] - Maintenance - 6327604398</div>
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<a id="OWAAM17A335178046446283142EA019F6B853" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Home Box</span></a> FYAP. 
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<div class="MsoNormal"><span style="color:#002060">Unable to see the image. Pls send the image in jpeg format.</span></div>
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<div class="MsoNormal"><b><span style="font-size:12.0pt;color:black">Best Regards</span></b></div>
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<div class="MsoNormal"><b><span style="font-size:12.0pt;color:black">Yahia Taha</span></b></div>
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<span style='font-size:9.0pt;font-family:"Tahoma",sans-serif;color:#777777'>Customer Care Team Leader - Home box</span><b><span style='font-family:"Century Gothic",sans-serif;color:#1F497D'></span></b>
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<div class="MsoNormal"><b><span style='font-size:9.0pt;font-family:"Century Gothic",sans-serif;color:gray'>800-1110888</span></b></div>
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<b><span style='font-size:9.0pt;font-family:"Century Gothic",sans-serif;color:gray'>Ext: 3457</span></b><b><span style='font-size:9.0pt;font-family:"Tahoma",sans-serif;color:gray'></span></b>
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<div class="MsoNormal"><span style='font-size:7.0pt;font-family:"Arial",sans-serif;color:#777777'>Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia</span></div>
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<a href="http://www.homeboxstores.com/" rel="noreferrer"><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:gray'>www.homeboxstores.com</span></a><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:gray'> |
</span><a href="http://www.landmarkgroup.com/" rel="noreferrer"><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:gray'>www.landmarkgroup.com</span></a><span style='font-size:7.0pt;font-family:"Arial",sans-serif;color:#777777'></span>
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<span style="color:#1F497D"><img width="164" height="53" style="width:1.7083in;height:.552in" id="Picture_x0020_1" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNjk0NzQxNCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9._TH1vVthNliGZqFJziJZ7r6USQgaBbWrtffr87llpDE" data-id="2044016947414" alt="lg"></span><span style="color:blue"><img width="67" height="60" style="width:.6979in;height:.625in" id="Picture_x0020_2" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNjk0NzQxNSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.HfJcUBFq_tmzNrwPChWZcRz-BcTzm9EtpgQhJpLOs_c" data-id="2044016947415" alt="hb"></span><span style="color:black"></span>
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<b>From:</b> Nikhilesh Hardas &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Monday, April 3, 2023 10:27 AM<br>
<b>To:</b> Yahia Taha &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Hcdammam Delivery &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Chamila JananathDasanayaka &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> HB.CCCKSA &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; malek.hosan &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Syed Attaullah &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Tulasi bhatta &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#5971892] - Maintenance - 6327604398</div>
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<div class="MsoNormal"><span style="color:#002060">Hi <a id="OWAAM0A9D93D365C14986AD061D0C0059F6D5" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Yahia Taha</span></a></span></div>
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<div class="MsoNormal"><span style="color:#002060">Unable to see the image. Pls send the image in jpeg format.</span></div>
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<div class="MsoNormal"><span style="color:#002060">Regards</span></div>
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<div class="MsoNormal"><span style="color:#002060">Nikhilesh</span></div>
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<b>From:</b> Yahia Taha &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Monday, April 3, 2023 10:05 AM<br>
<b>To:</b> Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Nikhilesh Hardas &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Hcdammam Delivery &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Chamila JananathDasanayaka &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> HB.CCCKSA &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; malek.hosan &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Syed Attaullah &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#5971892] - Maintenance - 6327604398</div>
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<div class="MsoNormal">Team,</div>
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<div class="MsoNormal">As you may aware breakage not covered by warranty as it comes under misuse
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<a id="OWAAME462C441CBCC4E759324145737D85977" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Nikhilesh Hardas</span></a> please check attached image and advise.  
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<div class="MsoNormal"><b><span style="font-size:12.0pt;color:black">Best Regards</span></b></div>
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<div class="MsoNormal"><b><span style="font-size:12.0pt;color:black">Yahia Taha</span></b></div>
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<span style='font-size:9.0pt;font-family:"Tahoma",sans-serif;color:#777777'>Customer Care Team Leader - Home box</span><b><span style='font-family:"Century Gothic",sans-serif;color:#1F497D'></span></b>
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<div class="MsoNormal"><b><span style='font-size:9.0pt;font-family:"Century Gothic",sans-serif;color:gray'>800-1110888</span></b></div>
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<b><span style='font-size:9.0pt;font-family:"Century Gothic",sans-serif;color:gray'>Ext: 3457</span></b><b><span style='font-size:9.0pt;font-family:"Tahoma",sans-serif;color:gray'></span></b>
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<div class="MsoNormal"><span style='font-size:7.0pt;font-family:"Arial",sans-serif;color:#777777'>Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia</span></div>
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<a href="http://www.homeboxstores.com/" rel="noreferrer"><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:gray'>www.homeboxstores.com</span></a><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:gray'> |
</span><a href="http://www.landmarkgroup.com/" rel="noreferrer"><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:gray'>www.landmarkgroup.com</span></a><span style='font-size:7.0pt;font-family:"Arial",sans-serif;color:#777777'></span>
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<span style="color:#1F497D"><img width="164" height="53" style="width:1.7083in;height:.552in" id="Picture_x0020_3" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNjk0NzQxNCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9._TH1vVthNliGZqFJziJZ7r6USQgaBbWrtffr87llpDE" data-id="2044016947414" alt="lg"></span><span style="color:blue"><img width="67" height="60" style="width:.6979in;height:.625in" id="Picture_x0020_4" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNjk0NzQxNSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.HfJcUBFq_tmzNrwPChWZcRz-BcTzm9EtpgQhJpLOs_c" data-id="2044016947415" alt="hb"></span><span style="color:black"></span>
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<b>From:</b> Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Sunday, April 2, 2023 5:41 PM<br>
<b>To:</b> Yahia Taha &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> HB.CCCKSA &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#5971892] - Maintenance - 6327604398</div>
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<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Please take a look at ticket
<a href="https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5971892" rel="noreferrer">#5971892</a> raised by Abdul Waheed Habeeb Mohammed (<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>).</span></div>
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<span style="font-size:10.5pt;font-family:Roboto;color:#183247">​HI team.</span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.5pt;font-family:Roboto;color:#183247">Request approval</span></div>
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<span style="font-size:10.5pt;font-family:Roboto;color:#183247">for maintenance </span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<span style="font-size:10.5pt;font-family:Roboto;color:#183247">​</span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.5pt;font-family:Roboto;color:#183247">Problem</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.5pt;font-family:Roboto;color:#183247">Statement: Cx asked for maintenance for (<b>Kulltorp</b></span></div>
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<b><span style="font-size:10.5pt;font-family:Roboto;color:#183247">Queen Size Bed - 150x200 cms - Brown</span></b><span style="font-size:10.5pt;font-family:Roboto;color:#183247">)</span>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.5pt;font-family:Roboto;color:#183247"> as it is (<b> plank</b></span></div>
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<b><span style="font-size:10.5pt;font-family:Roboto;color:#183247">broken</span></b><span style="font-size:10.5pt;font-family:Roboto;color:#183247">)</span><span style="font-size:10.5pt;font-family:-apple-system;color:black">
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<span style="font-size:10.5pt;font-family:Roboto;color:#183247">find the attached images. </span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<div class="MsoNormal" style="background:white"><b><span style="font-size:10.5pt;font-family:Roboto;color:#183247">Order ID:</span></b></div>
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<b><span style="font-size:10.5pt;font-family:Roboto;color:#183247">6327604398</span></b><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<div class="MsoNormal" style="background:white"><b><span style="font-size:10.5pt;font-family:Roboto;color:#183247">CRM ID:</span></b></div>
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<b><span style="font-size:10.5pt;font-family:Roboto;color:#183247">4773237</span></b><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<div class="MsoNormal" style="background:white"><b><span style="font-size:10.5pt;font-family:Roboto;color:#183247">Order Date</span></b></div>
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<b><span style="font-size:10.5pt;font-family:Roboto;color:#183247">: 08-Jul-2021</span></b><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.5pt;font-family:Roboto;color:#183247">Kindly check and</span></div>
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<span style="font-size:10.5pt;font-family:Roboto;color:#183247">assist.</span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">Thanks</span></div>
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<span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">&amp; Regards, </span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">HomeBox</span></div>
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<span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">Cs Team</span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<span style="font-size:10.5pt;font-family:-apple-system">On Sun, 2 Apr at 6:34 PM
<span class="separator">, Abdul Waheed Habeeb Mohammed &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Dear All,
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">I would like to notify you that there is an another breakdown again in the previously fixed bed. </span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">I have attached the photographs of broken plank.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Therefore I request to fix the bed as soon as possibly</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Thank you</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Abdul waheed </span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">0544892924</span></div>
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</span><span style="font-size:1.0pt;font-family:fdtktid;color:white">5971892:1125156</span><span style="font-size:10.5pt;font-family:-apple-system">
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Attachments :
1. <a href='https://helpae.homeboxstores.com/helpdesk/attachments/2044016947416'>6327604398.docx</a>