Subject: Note Added - [#6021049] Returned Mattress - 6817803116
From: Home Box <[email-masked]>
To: [email-masked]
Date: Sun, 09 Apr 2023 19:01:05 +0000 (UTC)

Hi ,    Hcwh Yanbu added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6021049    Subject:  Returned Mattress - 6817803116   Requester: Alkhansaa Sinari    Note Content:   <div class="WordSection1">
<div class="MsoNormal">Dear cs team </div>
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<div class="MsoNormal">Customer return mattress same delivery time invoice already delivery order team use pod we are remove tomorrow and close
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<div class="MsoNormal" style="background:white"><i><span style='font-size:8.0pt;font-family:"Abadi Extra Light",sans-serif;color:black'>Thanks &amp; regard</span></i></div>
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<div class="MsoNormal" style="background:white"><i><span style='font-size:8.0pt;font-family:"Abadi Extra Light",sans-serif;color:black'>Mubarak Ali</span></i></div>
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<div class="MsoNormal" style="background:white"><i><span style='font-size:8.0pt;font-family:"Abadi Extra Light",sans-serif;color:black'>Yanbu warehouse</span></i></div>
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<div class="MsoNormal" style="background:white"><i><span style='font-size:8.0pt;font-family:"Abadi Extra Light",sans-serif;color:black'>Dana mall cod super visor</span></i></div>
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<div class="MsoNormal" style="background:white"><i><span style='font-size:8.0pt;font-family:"Abadi Extra Light",sans-serif;color:black'>Mo 0538123885  EXT :: 1370</span></i></div>
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<div class="MsoNormal"><i><span style='font-size:8.0pt;font-family:"Abadi Extra Light",sans-serif;color:black'>HC &amp; HB =E – Mail:
<a href="mailto:[email-masked]" rel="noreferrer"><span style="color:black">[email-masked]</span></a></span></i></div>
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<div class="MsoNormal"><i><span style='font-size:8.0pt;font-family:"Abadi Extra Light",sans-serif;color:black'><img width="192" height="44" style="width:2.0in;height:.4583in" id="Picture_x0020_6" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNjkyOTYxNSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.BBD1tpbhm19Lpmchh654n6NiOt9_E4p22At22FWLpXE" data-id="2044016929615"><img width="67" height="60" style="width:.6979in;height:.625in" id="Picture_x0020_7" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNjkyOTYxNiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.TXDaXj-h-FjJT0_owsk_xknspe7_UmHap1Y7EXF7R_k" data-id="2044016929616"><img width="94" height="64" style="width:.9791in;height:.6666in" id="Picture_x0020_8" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNjkyOTYxNywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.o-hy-IiZJMsGHsvYzOFKs2Tk90adpEVMDpD4JXfMp1w" data-id="2044016929617"></span></i></div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Home Box &lt;[email-masked]&gt; <br>
<b>Sent:</b> Sunday, April 9, 2023 3:34 PM<br>
<b>To:</b> Hcwh Yanbu &lt;[email-masked]&gt;; Shamsheer Musthafa &lt;[email-masked]&gt;<br>
<b>Cc:</b> HB.CCCKSA &lt;[email-masked]&gt;; [email-masked]<br>
<b>Subject:</b> Fwd: [#6021049] - Returned Mattress - 6817803116</div>
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<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Please take a look at ticket
<a href="https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6021049" rel="noreferrer">#6021049</a> raised by Alkhansaa Sinari (<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>).</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">Hi</span></div>
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<span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">Team,</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
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<div class="MsoNormal"><b><span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">Returned</span></b></div>
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<b><span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">Mattress </span></b><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
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<div class="MsoNormal"><b><span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">Order</span></b></div>
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<b><span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">No: 6817803116</span></b><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
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<div class="MsoNormal"><b><span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">Order</span></b></div>
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<b><span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">Date: 28-Mar-2023</span></b><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
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<b><span style='font-family:"Arial",sans-serif;color:black'>No: </span></b><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">Problem</span></div>
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<span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">Statement: Customer returns the mattress already with the delivery team, and he's asking about the refund status, but return request is not updated yet on
 hypris. Please do the needful.</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
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<span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">check and assist.</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
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<span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">&amp; Regards, </span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">HomeBox</span></div>
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<span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">Cs Team</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
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<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>On Sun, 9 Apr at 4:32 PM
<span class="separator">, Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<span lang="AR-SA" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>شكرًا لك على تواصلك معنا ومنحنا الفرصة لخدمتك.</span><span dir="LTR" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
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<span lang="AR-SA" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>نعتذر بصدق عن أي إزعاج ، لقد أرسلنا استفسارك إلى الفريق المعني وسيتواصل معك أحد زملائنا في أسرع وقت ممكن لمساعدتك في حل هذه المشكلة.</span><span dir="LTR" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
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<span lang="AR-SA" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>نطلب منك السماح لنا ببعض الوقت حتى نتمكن من العمل على ذلك والقيام بالمطلوب.</span><span dir="LTR" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
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<span lang="AR-SA" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>نحن نقدر صبرك.</span><span dir="LTR" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
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<span lang="AR-SA" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>أصدقائك ،</span><span dir="LTR" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
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<span lang="AR-SA" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>فريق الدعم</span>
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</span><span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>6021049:1125156</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>
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