Subject: Note Added - [#5986960] Query from WhatsApp
From: Home Box <[email-masked]>
To: [email-masked]
Date: Sun, 09 Apr 2023 17:53:45 +0000 (UTC)

Hi ,    Homeboxmanager Riyadhgallery added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5986960    Subject:  Query from WhatsApp   Requester: +966537917004    Note Content:   <div class="WordSection1">
<div class="MsoNormal">Dear Team.</div>
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<div class="MsoNormal">To inform you this is the last pc means the customer check the item very carefully but he is doing this kind of drama because he always bought something and next day they cancel the order and in this case of SSD no refund no exchange and
 we inform him for that please do the needful</div>
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<div class="MsoNormal"><b><span style='font-family:"Arial Narrow",sans-serif;color:#767171'>Thanks, Regards                          
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<div class="MsoNormal"><b><span style='font-size:9.0pt;font-family:"Arial Narrow",sans-serif;color:#0C64C0'>Abdulmohsen Mohammed</span></b></div>
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<div class="MsoNormal"><span style='font-size:9.0pt;font-family:"Arial",sans-serif;color:#777777'>Home Box Riyadh Gallery</span></div>
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<span style="font-size:9.0pt;color:#777777"> </span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;color:#777777'>Phone: +966 556868874 / Ext- 6396</span><br>
<span style='font-size:9.0pt;font-family:"Arial",sans-serif;color:#777777'>Landmark Arabia | PO Box 91861 | Riyadh 11643 | Saudi Arabia</span>
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<span style="font-size:9.0pt;color:#777777"><a href="http://www.homeboxstores.com/" target="_blank" title="Original URL: http://www.homeboxstores.com/. Click or tap if you trust this link." rel="noreferrer"><span style='font-family:"Arial",sans-serif'>www.homeboxstores.com</span></a></span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;color:#777777'> |
</span><span style="font-size:9.0pt;color:#777777"><a href="http://www.landmarkgroup.com/" target="_blank" title="Original URL: http://www.landmarkgroup.com/. Click or tap if you trust this link." rel="noreferrer"><span style='font-family:"Arial",sans-serif'>www.landmarkgroup.com</span></a></span>
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<span style='font-family:"Arial",sans-serif;color:#767171;background:white'>​</span><span style='font-family:"Arial",sans-serif;color:#767171'><img width="212" height="61" style="width:2.2083in;height:.6354in" id="Picture_x0020_41" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNjkyNzM1NiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.8X1P4Iq6ZNIkAlLUkIv50-64TfQ0TaGi02glzLxfmxM" data-id="2044016927356"><span style="background:white">​<img width="67" height="60" style="width:.6979in;height:.625in" id="Picture_x0020_42" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNjkyNzM1NywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.399nT9iehcxa7Q8eEwEjMXt2FrHDRYG4tchkeNBSiaM" data-id="2044016927357"></span></span><span style="color:gray">
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<div>From: Home Box &lt;[email-masked]&gt; <br>
<b>Sent:</b> Sunday, April 9, 2023 5:46 PM<br>
<b>To:</b> Homeboxmanager Riyadhgallery &lt;[email-masked]&gt;; Homeboxma Riyadhgallery &lt;[email-masked]&gt;; Homeboxcrm Riyadhgallery &lt;[email-masked]&gt;<br>
<b>Cc:</b> HB.CCCKSA &lt;[email-masked]&gt;; [email-masked]<br>
<b>Subject:</b> Fwd: [#5986960] - Query from WhatsApp</div>
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<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#183247'>Hi Team,</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#183247'>WWD issue (Need Maintenance)</span></div>
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<strong><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#183247'>Order Date :28-Mar-2023</span></strong><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#183247'></span>
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<strong><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#183247'>Order ID :29031202019620230324</span></strong><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#183247'></span>
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<strong><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#183247'>CRM ID : 4793169</span></strong><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#183247'></span>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#183247'>Issue Description: cx received damaged item (Sheets are damaged of all sofas)   .</span></div>
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<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>On Sat, 8 Apr at 4:25 PM
<span class="separator">, Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Please take a look at ticket
<a href="https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5986960" rel="noreferrer">#5986960</a> raised by +966537917004 (<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>).</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Hi Team,</span></div>
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<strong><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Order Date :28-Mar-2023</span></strong><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
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<strong><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Order ID :29031202019620230324</span></strong><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
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<strong><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>CRM ID : 4793169</span></strong><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Issue Description: cx received damaged item (Sheets are damaged of all sofas)   .</span></div>
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<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>On Tue, 4 Apr at 2:08 PM
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<span style="font-size:10.0pt;color:#3F3F46">Hello, welcome to HomeBox!</span><span style='font-size:10.0pt;font-family:"Segoe UI Emoji",sans-serif;color:#3F3F46'>&#128075;</span><span style="font-size:10.0pt;color:#3F3F46">
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<span lang="AR-SA" dir="RTL" style="font-size:10.0pt;color:#3F3F46">مرحبا، شكراً للتواصل مع هوم بوكس</span><span dir="LTR"></span><span dir="LTR"></span><span style="font-size:10.0pt;color:#3F3F46"><span dir="LTR"></span><span dir="LTR"></span>! </span><span style='font-size:10.0pt;font-family:"Segoe UI Emoji",sans-serif;color:#3F3F46'>&#128075;</span><span dir="RTL"></span><span dir="RTL"></span><span lang="AR-SA" dir="RTL" style="font-size:10.0pt;color:#3F3F46"><span dir="RTL"></span><span dir="RTL"></span>،
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<div style="margin-right:22.5pt;float:right">
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Hannah HB KSA Bot</span></div>
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<div></div>
</div>
<div class="MsoNormal">
<span style="font-size:10.0pt;color:#3F3F46"><img width="512" height="512" style="width:5.3333in;height:5.3333in" id="_x0000_i1058" src="https://hb.supportlink.in/hb-automation/assets/images/agent-profile.png"></span><span style="font-size:10.0pt;color:#3F3F46"></span>
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<div>
<div>
<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">What language do you prefer?
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<div>
<div class="MsoNormal" style="background:white">
<span lang="AR-SA" dir="RTL" style="font-size:10.0pt;color:#3F3F46">ما هي اللغة التي تفضلها؟</span><span style="font-size:10.0pt;color:#3F3F46"></span>
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</div>
<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46"></span></div>
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<div>
<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Type 1 for English</span></div>
<div></div>
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<div class="MsoNormal" style="background:white">
<span lang="AR-SA" dir="RTL" style="font-size:10.0pt;color:#3F3F46">أدخل 2 للغة العربية</span><span style="font-size:10.0pt;color:#3F3F46"></span>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">Thu, 30/03/23 11:48:42 pm
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<td style="padding:7.5pt 15.0pt 7.5pt 15.0pt">
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">User</span></div>
<div></div>
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<div class="MsoNormal">
<span style="color:#3F3F46"><img width="200" height="200" style="width:2.0833in;height:2.0833in" id="_x0000_i1057" src="https://hb.supportlink.in/hb-automation/assets/images/user-profile.png"></span><span style="color:#3F3F46"></span>
</div>
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<div>
<div>
<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">1</span></div>
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<div style="margin-left:24.75pt">
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">Thu, 30/03/23 11:48:55 pm
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</td>
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<td style="padding:7.5pt 15.0pt 7.5pt 15.0pt">
<div>
<div style="margin-right:22.5pt;float:right">
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Hannah HB KSA Bot</span></div>
<div></div>
<div></div>
</div>
<div class="MsoNormal">
<span style="font-size:10.0pt;color:#3F3F46"><img width="512" height="512" style="width:5.3333in;height:5.3333in" id="_x0000_i1056" src="https://hb.supportlink.in/hb-automation/assets/images/agent-profile.png"></span><span style="font-size:10.0pt;color:#3F3F46"></span>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">Thu, 30/03/23 11:48:56 pm
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<td style="padding:7.5pt 15.0pt 7.5pt 15.0pt">
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<div style="margin-right:22.5pt;float:right">
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Hannah HB KSA Bot</span></div>
<div></div>
<div></div>
</div>
<div class="MsoNormal">
<span style="font-size:10.0pt;color:#3F3F46"><img width="512" height="512" style="width:5.3333in;height:5.3333in" id="_x0000_i1055" src="https://hb.supportlink.in/hb-automation/assets/images/agent-profile.png"></span><span style="font-size:10.0pt;color:#3F3F46"></span>
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<div>
<div class="MsoNormal" style="background:white">
<span style='font-size:10.0pt;font-family:"Segoe UI Emoji",sans-serif;color:#3F3F46'>✍️</span><span style="font-size:10.0pt;color:#3F3F46"> Please enter your name</span>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">Thu, 30/03/23 11:48:56 pm
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<td style="padding:7.5pt 15.0pt 7.5pt 15.0pt">
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">User</span></div>
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<div class="MsoNormal">
<span style="color:#3F3F46"><img width="200" height="200" style="width:2.0833in;height:2.0833in" id="_x0000_i1054" src="https://hb.supportlink.in/hb-automation/assets/images/user-profile.png"></span><span style="color:#3F3F46"></span>
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<div>
<div>
<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">Rehan Ahmed</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">Thu, 30/03/23 11:49:11 pm
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<td style="padding:7.5pt 15.0pt 7.5pt 15.0pt">
<div>
<div style="margin-right:22.5pt;float:right">
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Hannah HB KSA Bot</span></div>
<div></div>
<div></div>
</div>
<div class="MsoNormal">
<span style="font-size:10.0pt;color:#3F3F46"><img width="512" height="512" style="width:5.3333in;height:5.3333in" id="_x0000_i1053" src="https://hb.supportlink.in/hb-automation/assets/images/agent-profile.png"></span><span style="font-size:10.0pt;color:#3F3F46"></span>
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<div>
<div>
<div>
<div class="MsoNormal" style="background:white">
<span style="font-size:10.0pt;color:#3F3F46">Hello, what can we help you with today?
</span><span style='font-size:10.0pt;font-family:"Segoe UI Emoji",sans-serif;color:#3F3F46'>&#128129;&#127995;</span><span style="font-size:10.0pt;color:#3F3F46"></span>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46"></span></div>
<div> </div>
<div></div>
<div>
<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">1 - For help placing a new order</span></div>
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<div>
<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">2 - Offers and Promotions</span></div>
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<div>
<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">3 - To check order or delivery status</span></div>
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<div>
<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">4 - For questions about returns or refund</span></div>
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<div>
<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">5 - For complaints</span></div>
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<div>
<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">6 - Check Store Locations</span></div>
<div></div>
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</div>
<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46"></span></div>
<div> </div>
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<div>
<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Please reply with only a single digit corresponding to the option.</span></div>
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</div>
<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46"></span></div>
<div> </div>
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<div>
<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Example Please reply only "3" to check order or delivery status.</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46"></span></div>
<div> </div>
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<div>
<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">At anytime during the conversation if you wish to come back to main menu, please reply "/0".</span></div>
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<div>
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">Thu, 30/03/23 11:49:12 pm
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<td style="padding:7.5pt 15.0pt 7.5pt 15.0pt">
<div style="margin-left:24.75pt">
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">User</span></div>
<div></div>
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<div class="MsoNormal">
<span style="color:#3F3F46"><img width="200" height="200" style="width:2.0833in;height:2.0833in" id="_x0000_i1052" src="https://hb.supportlink.in/hb-automation/assets/images/user-profile.png"></span><span style="color:#3F3F46"></span>
</div>
<div></div>
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<div>
<div>
<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">5</span></div>
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</div>
<div style="margin-left:24.75pt">
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">Thu, 30/03/23 11:49:30 pm
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</td>
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<td style="padding:7.5pt 15.0pt 7.5pt 15.0pt">
<div>
<div style="margin-right:22.5pt;float:right">
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Hannah HB KSA Bot</span></div>
<div></div>
<div></div>
</div>
<div class="MsoNormal">
<span style="font-size:10.0pt;color:#3F3F46"><img width="512" height="512" style="width:5.3333in;height:5.3333in" id="_x0000_i1051" src="https://hb.supportlink.in/hb-automation/assets/images/agent-profile.png"></span><span style="font-size:10.0pt;color:#3F3F46"></span>
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<div>
<div>
<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">I am sorry to hear you are facing issues you wish to complain about.</span></div>
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<div>
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">Thu, 30/03/23 11:49:31 pm
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</div>
</td>
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<tr>
<td style="padding:7.5pt 15.0pt 7.5pt 15.0pt">
<div>
<div style="margin-right:22.5pt;float:right">
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Hannah HB KSA Bot</span></div>
<div></div>
<div></div>
</div>
<div class="MsoNormal">
<span style="font-size:10.0pt;color:#3F3F46"><img width="512" height="512" style="width:5.3333in;height:5.3333in" id="_x0000_i1050" src="https://hb.supportlink.in/hb-automation/assets/images/agent-profile.png"></span><span style="font-size:10.0pt;color:#3F3F46"></span>
</div>
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<div>
<div>
<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Please enter an email address where we can contact you</span></div>
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<div>
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">Thu, 30/03/23 11:49:32 pm
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</td>
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<tr>
<td style="padding:7.5pt 15.0pt 7.5pt 15.0pt">
<div style="margin-left:24.75pt">
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">User</span></div>
<div></div>
<div></div>
</div>
<div class="MsoNormal">
<span style="color:#3F3F46"><img width="200" height="200" style="width:2.0833in;height:2.0833in" id="_x0000_i1049" src="https://hb.supportlink.in/hb-automation/assets/images/user-profile.png"></span><span style="color:#3F3F46"></span>
</div>
<div></div>
<div></div>
<div>
<div>
<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46"><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a></span></div>
<div></div>
<div></div>
</div>
</div>
<div style="margin-left:24.75pt">
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">Thu, 30/03/23 11:50:03 pm
</span></div>
<div></div>
<div></div>
</div>
</td>
</tr>
<tr>
<td style="padding:7.5pt 15.0pt 7.5pt 15.0pt">
<div>
<div style="margin-right:22.5pt;float:right">
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Hannah HB KSA Bot</span></div>
<div></div>
<div></div>
</div>
<div class="MsoNormal">
<span style="font-size:10.0pt;color:#3F3F46"><img width="512" height="512" style="width:5.3333in;height:5.3333in" id="_x0000_i1048" src="https://hb.supportlink.in/hb-automation/assets/images/agent-profile.png"></span><span style="font-size:10.0pt;color:#3F3F46"></span>
</div>
<div></div>
<div></div>
<div>
<div>
<div>
<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">To help us understand the problem, please reply with the digit that best corresponds with the nature of your complaint</span></div>
<div></div>
<div></div>
</div>
<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46"></span></div>
<div> </div>
<div></div>
<div>
<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">1. Problem with a Product or Quality of Product</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">2. Complaint about Delivery</span></div>
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</div>
<div>
<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">3. Complaint about Return or Refund</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">4. Complaint about Experience in Store</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">5. Complaint about another topic</span></div>
<div></div>
<div></div>
</div>
<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46"></span></div>
<div> </div>
<div></div>
<div>
<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Please only reply with the digit that best corresponds to the nature of your query.
</span></div>
<div></div>
<div></div>
</div>
<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46"></span></div>
<div> </div>
<div></div>
<div>
<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Example if you wish to compaint about delivery, please only reply "2".</span></div>
<div></div>
<div></div>
</div>
</div>
</div>
<div>
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">Thu, 30/03/23 11:50:04 pm
</span></div>
<div></div>
<div></div>
</div>
</div>
</td>
</tr>
<tr>
<td style="padding:7.5pt 15.0pt 7.5pt 15.0pt">
<div style="margin-left:24.75pt">
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">User</span></div>
<div></div>
<div></div>
</div>
<div class="MsoNormal">
<span style="color:#3F3F46"><img width="200" height="200" style="width:2.0833in;height:2.0833in" id="_x0000_i1047" src="https://hb.supportlink.in/hb-automation/assets/images/user-profile.png"></span><span style="color:#3F3F46"></span>
</div>
<div></div>
<div></div>
<div>
<div>
<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">1</span></div>
<div></div>
<div></div>
</div>
</div>
<div style="margin-left:24.75pt">
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">Thu, 30/03/23 11:50:27 pm
</span></div>
<div></div>
<div></div>
</div>
</td>
</tr>
<tr>
<td style="padding:7.5pt 15.0pt 7.5pt 15.0pt">
<div>
<div style="margin-right:22.5pt;float:right">
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Hannah HB KSA Bot</span></div>
<div></div>
<div></div>
</div>
<div class="MsoNormal">
<span style="font-size:10.0pt;color:#3F3F46"><img width="512" height="512" style="width:5.3333in;height:5.3333in" id="_x0000_i1046" src="https://hb.supportlink.in/hb-automation/assets/images/agent-profile.png"></span><span style="font-size:10.0pt;color:#3F3F46"></span>
</div>
<div></div>
<div></div>
<div>
<div>
<div>
<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Sorry to hear that. Please let us know your Order number or Invoice Number, under which you purchased the order.
</span></div>
<div></div>
<div></div>
</div>
<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46"></span></div>
<div> </div>
<div></div>
<div>
<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">You can find your order number on your email confirmation for online orders. If you purchased in store, the Invoice number will be printed on your receipt.</span></div>
<div></div>
<div></div>
</div>
<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46"></span></div>
<div> </div>
<div></div>
<div>
<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">If you cannot find either, please share with us your phone number you used during purchase.</span></div>
<div></div>
<div></div>
</div>
</div>
</div>
<div>
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">Thu, 30/03/23 11:50:28 pm
</span></div>
<div></div>
<div></div>
</div>
</div>
</td>
</tr>
<tr>
<td style="padding:7.5pt 15.0pt 7.5pt 15.0pt">
<div style="margin-left:24.75pt">
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">User</span></div>
<div></div>
<div></div>
</div>
<div class="MsoNormal">
<span style="color:#3F3F46"><img width="200" height="200" style="width:2.0833in;height:2.0833in" id="_x0000_i1045" src="https://hb.supportlink.in/hb-automation/assets/images/user-profile.png"></span><span style="color:#3F3F46"></span>
</div>
<div></div>
<div></div>
<div>
<div>
<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">256527</span></div>
<div></div>
<div></div>
</div>
</div>
<div style="margin-left:24.75pt">
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">Thu, 30/03/23 11:51:52 pm
</span></div>
<div></div>
<div></div>
</div>
</td>
</tr>
<tr>
<td style="padding:7.5pt 15.0pt 7.5pt 15.0pt">
<div>
<div style="margin-right:22.5pt;float:right">
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Hannah HB KSA Bot</span></div>
<div></div>
<div></div>
</div>
<div class="MsoNormal">
<span style="font-size:10.0pt;color:#3F3F46"><img width="512" height="512" style="width:5.3333in;height:5.3333in" id="_x0000_i1044" src="https://hb.supportlink.in/hb-automation/assets/images/agent-profile.png"></span><span style="font-size:10.0pt;color:#3F3F46"></span>
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<div>
<div>
<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">HomeBox offers limited 2 year warranty on select furniture items. You can find more details here
<a href="https://helpsa.homeboxstores.com/en/support/solutions/folders/What%20is%20the%20Home%20Box%20Limited%20Warranty" rel="noreferrer">
https://helpsa.homeboxstores.com/en/support/solutions/folders/What%20is%20the%20Home%20Box%20Limited%20Warranty</a>?</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">Thu, 30/03/23 11:51:53 pm
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<div style="margin-right:22.5pt;float:right">
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Hannah HB KSA Bot</span></div>
<div></div>
<div></div>
</div>
<div class="MsoNormal">
<span style="font-size:10.0pt;color:#3F3F46"><img width="512" height="512" style="width:5.3333in;height:5.3333in" id="_x0000_i1043" src="https://hb.supportlink.in/hb-automation/assets/images/agent-profile.png"></span><span style="font-size:10.0pt;color:#3F3F46"></span>
</div>
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<div>
<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Please let us know in detail your complaint. Please be sure to include any pictures to explain the situation.</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">Thu, 30/03/23 11:51:53 pm
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">User</span></div>
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<div class="MsoNormal">
<span style="color:#3F3F46"><img width="200" height="200" style="width:2.0833in;height:2.0833in" id="_x0000_i1042" src="https://hb.supportlink.in/hb-automation/assets/images/user-profile.png"></span><span style="color:#3F3F46"></span>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">Sheets are damaged of all sofas 1 seater 2 &amp; 3 seaters</span></div>
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</div>
<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46"><br>
<a href="https://fc-use1-00-pics-bkt-00.s3.amazonaws.com/e306f3352594662ca28c6a1e6b35a47d8359469697c03b48070741c511b63cf3/f_feedbackMessage/u_ccc2aca9c985d2ef3ae9b2ef8cd59df750f7bd124e4774a872b8c9aa20109caf/img_mp8l4nmkue_45a7e446540ea0fc2331bc1a879946d5e0a9c07a2134be2a55c2601003b42dc7.jpeg" target="_blank" rel="noreferrer">Click
 here to view file </a></span></div>
<div></div>
<div></div>
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<div style="margin-left:24.75pt">
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">Thu, 30/03/23 11:54:46 pm
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<div style="margin-right:22.5pt;float:right">
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Hannah HB KSA Bot</span></div>
<div></div>
<div></div>
</div>
<div class="MsoNormal">
<span style="font-size:10.0pt;color:#3F3F46"><img width="512" height="512" style="width:5.3333in;height:5.3333in" id="_x0000_i1041" src="https://hb.supportlink.in/hb-automation/assets/images/agent-profile.png"></span><span style="font-size:10.0pt;color:#3F3F46"></span>
</div>
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<div>
<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Please share pictures explaining the problem.</span></div>
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</div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">Thu, 30/03/23 11:54:47 pm
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">User</span></div>
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<div class="MsoNormal">
<span style="color:#3F3F46"><img width="200" height="200" style="width:2.0833in;height:2.0833in" id="_x0000_i1040" src="https://hb.supportlink.in/hb-automation/assets/images/user-profile.png"></span><span style="color:#3F3F46"></span>
</div>
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<div>
<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46"><br>
<a href="https://fc-use1-00-pics-bkt-00.s3.amazonaws.com/e306f3352594662ca28c6a1e6b35a47d8359469697c03b48070741c511b63cf3/f_feedbackMessage/u_ccc2aca9c985d2ef3ae9b2ef8cd59df750f7bd124e4774a872b8c9aa20109caf/img_lbohk87tru_6c6c8b290cd56d57f3cb423b1a0b9b391e078d6838d74dbded5118e135e7ea45.jpeg" target="_blank" rel="noreferrer">Click
 here to view file </a></span></div>
<div></div>
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<div style="margin-left:24.75pt">
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">Thu, 30/03/23 11:54:47 pm
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<div style="margin-right:22.5pt;float:right">
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Hannah HB KSA Bot</span></div>
<div></div>
<div></div>
</div>
<div class="MsoNormal">
<span style="font-size:10.0pt;color:#3F3F46"><img width="512" height="512" style="width:5.3333in;height:5.3333in" id="_x0000_i1039" src="https://hb.supportlink.in/hb-automation/assets/images/agent-profile.png"></span><span style="font-size:10.0pt;color:#3F3F46"></span>
</div>
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<div>
<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Thank you. If you have finished entering information now please reply 1. Once you reply 1, I will begin processing your request.</span></div>
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</div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">Thu, 30/03/23 11:54:47 pm
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<td style="padding:7.5pt 15.0pt 7.5pt 15.0pt">
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">User</span></div>
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<div class="MsoNormal">
<span style="color:#3F3F46"><img width="200" height="200" style="width:2.0833in;height:2.0833in" id="_x0000_i1038" src="https://hb.supportlink.in/hb-automation/assets/images/user-profile.png"></span><span style="color:#3F3F46"></span>
</div>
<div></div>
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<div>
<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46"><br>
<a href="https://fc-use1-00-pics-bkt-00.s3.amazonaws.com/e306f3352594662ca28c6a1e6b35a47d8359469697c03b48070741c511b63cf3/f_feedbackMessage/u_ccc2aca9c985d2ef3ae9b2ef8cd59df750f7bd124e4774a872b8c9aa20109caf/img_kgvhnsv5kr_e4ddec998fc13df32d2eeb8706ffa4deac2c61a9291be1d9c219414f33bf20e7.jpeg" target="_blank" rel="noreferrer">Click
 here to view file </a></span></div>
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<div style="margin-left:24.75pt">
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">Thu, 30/03/23 11:54:47 pm
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<div style="margin-right:22.5pt;float:right">
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Hannah HB KSA Bot</span></div>
<div></div>
<div></div>
</div>
<div class="MsoNormal">
<span style="font-size:10.0pt;color:#3F3F46"><img width="512" height="512" style="width:5.3333in;height:5.3333in" id="_x0000_i1037" src="https://hb.supportlink.in/hb-automation/assets/images/agent-profile.png"></span><span style="font-size:10.0pt;color:#3F3F46"></span>
</div>
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<div>
<div>
<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Thank you. If you have finished entering information now please reply 1. Once you reply 1, I will begin processing your request.</span></div>
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</div>
</div>
<div>
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">Thu, 30/03/23 11:54:48 pm
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<td style="padding:7.5pt 15.0pt 7.5pt 15.0pt">
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">User</span></div>
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<div class="MsoNormal">
<span style="color:#3F3F46"><img width="200" height="200" style="width:2.0833in;height:2.0833in" id="_x0000_i1036" src="https://hb.supportlink.in/hb-automation/assets/images/user-profile.png"></span><span style="color:#3F3F46"></span>
</div>
<div></div>
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<div>
<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46"><br>
<a href="https://fc-use1-00-pics-bkt-00.s3.amazonaws.com/e306f3352594662ca28c6a1e6b35a47d8359469697c03b48070741c511b63cf3/f_feedbackMessage/u_ccc2aca9c985d2ef3ae9b2ef8cd59df750f7bd124e4774a872b8c9aa20109caf/img_634f0pbr6q_c3f76226b8091a21941527b1c7e5e15727024849618982fc1193da99ff570a1e.jpeg" target="_blank" rel="noreferrer">Click
 here to view file </a></span></div>
<div></div>
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</div>
<div style="margin-left:24.75pt">
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">Thu, 30/03/23 11:54:49 pm
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<td style="padding:7.5pt 15.0pt 7.5pt 15.0pt">
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">User</span></div>
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</div>
<div class="MsoNormal">
<span style="color:#3F3F46"><img width="200" height="200" style="width:2.0833in;height:2.0833in" id="_x0000_i1035" src="https://hb.supportlink.in/hb-automation/assets/images/user-profile.png"></span><span style="color:#3F3F46"></span>
</div>
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<div>
<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46"><br>
<a href="https://fc-use1-00-pics-bkt-00.s3.amazonaws.com/e306f3352594662ca28c6a1e6b35a47d8359469697c03b48070741c511b63cf3/f_feedbackMessage/u_ccc2aca9c985d2ef3ae9b2ef8cd59df750f7bd124e4774a872b8c9aa20109caf/img_ps5oh2g427_e3d4b63b3128ae7b67a0eb7caf6fb544a7a5b0e05e51396f1b77e10d68325edb.jpeg" target="_blank" rel="noreferrer">Click
 here to view file </a></span></div>
<div></div>
<div></div>
</div>
<div style="margin-left:24.75pt">
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">Thu, 30/03/23 11:54:49 pm
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<td style="padding:7.5pt 15.0pt 7.5pt 15.0pt">
<div>
<div style="margin-right:22.5pt;float:right">
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Hannah HB KSA Bot</span></div>
<div></div>
<div></div>
</div>
<div class="MsoNormal">
<span style="font-size:10.0pt;color:#3F3F46"><img id="_x0000_i1034" src="https://hb.supportlink.in/hb-automation/assets/images/agent-profile.png"></span><span style="font-size:10.0pt;color:#3F3F46"></span>
</div>
<div></div>
<div></div>
<div>
<div>
<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Thank you. If you have finished entering information now please reply 1. Once you reply 1, I will begin processing your request.</span></div>
<div></div>
<div></div>
</div>
</div>
<div>
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">Thu, 30/03/23 11:54:49 pm
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<td style="padding:7.5pt 15.0pt 7.5pt 15.0pt">
<div>
<div style="margin-right:22.5pt;float:right">
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Hannah HB KSA Bot</span></div>
<div></div>
<div></div>
</div>
<div class="MsoNormal">
<span style="font-size:10.0pt;color:#3F3F46"><img width="512" height="512" style="width:5.3333in;height:5.3333in" id="_x0000_i1033" src="https://hb.supportlink.in/hb-automation/assets/images/agent-profile.png"></span><span style="font-size:10.0pt;color:#3F3F46"></span>
</div>
<div></div>
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<div>
<div>
<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Thank you. If you have finished entering information now please reply 1. Once you reply 1, I will begin processing your request.</span></div>
<div></div>
<div></div>
</div>
</div>
<div>
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">Thu, 30/03/23 11:54:49 pm
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<td style="padding:7.5pt 15.0pt 7.5pt 15.0pt">
<div style="margin-left:24.75pt">
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">User</span></div>
<div></div>
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</div>
<div class="MsoNormal">
<span style="color:#3F3F46"><img width="200" height="200" style="width:2.0833in;height:2.0833in" id="_x0000_i1032" src="https://hb.supportlink.in/hb-automation/assets/images/user-profile.png"></span><span style="color:#3F3F46"></span>
</div>
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<div>
<div>
<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">1</span></div>
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</div>
</div>
<div style="margin-left:24.75pt">
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">Thu, 30/03/23 11:55:06 pm
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<div style="margin-right:22.5pt;float:right">
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Hannah HB KSA Bot</span></div>
<div></div>
<div></div>
</div>
<div class="MsoNormal">
<span style="font-size:10.0pt;color:#3F3F46"><img width="512" height="512" style="width:5.3333in;height:5.3333in" id="_x0000_i1031" src="https://hb.supportlink.in/hb-automation/assets/images/agent-profile.png"></span><span style="font-size:10.0pt;color:#3F3F46"></span>
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<div>
<div>
<div>
<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Thank you. I will now get this request processed and checked through our systems. This may take several minnutes.
</span></div>
<div></div>
<div></div>
</div>
<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46"></span></div>
<div> </div>
<div></div>
<div>
<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Occassionally it may take upto 4 hours for a response. Kindly wait for a response here.</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">Thu, 30/03/23 11:55:07 pm
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<td style="padding:7.5pt 15.0pt 7.5pt 15.0pt">
<div>
<div style="margin-right:22.5pt;float:right">
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Hannah HB KSA Bot</span></div>
<div></div>
<div></div>
</div>
<div class="MsoNormal">
<span style="font-size:10.0pt;color:#3F3F46"><img width="512" height="512" style="width:5.3333in;height:5.3333in" id="_x0000_i1030" src="https://hb.supportlink.in/hb-automation/assets/images/agent-profile.png"></span><span style="font-size:10.0pt;color:#3F3F46"></span>
</div>
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<div>
<div>
<div>
<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">While most requests are processed in under 30 minutes, some requests may take upto 4 hours.
</span></div>
<div></div>
<div></div>
</div>
<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46"></span></div>
<div> </div>
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<div>
<div class="MsoNormal" style="background:white">
<strong><span style='font-size:10.0pt;font-family:"Calibri",sans-serif;color:#3F3F46'>Please do not reply or send any further messages. Any further messages may disrupt the flow of automatic processing of your request.</span></strong><span style="font-size:10.0pt;color:#3F3F46"></span>
</div>
<div></div>
<div></div>
</div>
<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46"></span></div>
<div> </div>
<div></div>
<div>
<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Kindly wait for a reply from me. I will get back to you as soon as I can.</span></div>
<div></div>
<div></div>
</div>
<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46"></span></div>
<div> </div>
<div></div>
<div>
<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Thank you for your patience.</span></div>
<div></div>
<div></div>
</div>
</div>
</div>
<div>
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">Thu, 30/03/23 11:55:22 pm
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<td style="padding:7.5pt 15.0pt 7.5pt 15.0pt">
<div>
<div style="margin-right:22.5pt;float:right">
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Hannah HB KSA Bot</span></div>
<div></div>
<div></div>
</div>
<div class="MsoNormal">
<span style="font-size:10.0pt;color:#3F3F46"><img width="512" height="512" style="width:5.3333in;height:5.3333in" id="_x0000_i1029" src="https://hb.supportlink.in/hb-automation/assets/images/agent-profile.png"></span><span style="font-size:10.0pt;color:#3F3F46"></span>
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<div>
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">Thu, 30/03/23 11:55:37 pm
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<td style="padding:7.5pt 15.0pt 7.5pt 15.0pt">
<div>
<div style="margin-right:22.5pt;float:right">
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Hannah HB KSA Bot</span></div>
<div></div>
<div></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Conversation was marked resolved by Hannah HB KSA Bot</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">Fri, 31/03/23 09:15:37 am
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<span style="font-size:10.0pt;color:#3F3F46"><img width="512" height="512" style="width:5.3333in;height:5.3333in" id="_x0000_i1027" src="https://hb.supportlink.in/hb-automation/assets/images/agent-profile.png"></span><span style="font-size:10.0pt;color:#3F3F46"></span>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">I sincerely apologize for this inconvenience caused to you. This is definitely not the kind of experience we want you to have when shopping with us.</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">Tue, 04/04/23 01:08:43 pm
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Hannah HB KSA Bot</span></div>
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<span style="font-size:10.0pt;color:#3F3F46"><img width="512" height="512" style="width:5.3333in;height:5.3333in" id="_x0000_i1026" src="https://hb.supportlink.in/hb-automation/assets/images/agent-profile.png"></span><span style="font-size:10.0pt;color:#3F3F46"></span>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Your complaint has been ragistred with reference ID 4778910 The team has been informed and they will be contacting you shortly in order to inspect and get this sorted
 out for you. This process can take between 3-5 days.</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">Tue, 04/04/23 01:08:44 pm
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<span style="font-size:10.0pt;color:#3F3F46"><img width="512" height="512" style="width:5.3333in;height:5.3333in" id="_x0000_i1025" src="https://hb.supportlink.in/hb-automation/assets/images/agent-profile.png"></span><span style="font-size:10.0pt;color:#3F3F46"></span>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Thank you. Please reply with single digit corresponding to your choice:</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">1 to Close this conversation<br>
2 to If you wish to send additional information for our system to review regarding your query<br>
3 to Start this again from Main Menu<br>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">Tue, 04/04/23 01:08:45 pm
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</span><span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>5986960:1125156</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>
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