Subject: Note Added - [#5990069] Request approval for return WWD item - 6815965737
From: Home Box <[email-masked]>
To: [email-masked]
Date: Sat, 08 Apr 2023 12:10:26 +0000 (UTC)

Hi ,    Feederwarehouse.tabuk added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5990069    Subject:  Request approval for return WWD item - 6815965737   Requester: +966551428580    Note Content:   <div class="WordSection1">
<div class="MsoNormal">Dear Team </div>
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<b><span style="font-size:12.0pt;color:#1F3864">Thanks &amp; Regards</span></b><span style="color:#212121"></span>
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<b><span style="font-size:10.0pt;color:#1F497D">Mohammed Shifan.</span></b><span style="color:#212121"></span>
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<span style='font-size:9.0pt;font-family:"Tahoma",sans-serif;color:#7F7F7F'>COD - Home Division.</span><span style="color:#212121"></span>
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<b><span style='font-size:8.0pt;font-family:"Tahoma",sans-serif;color:#777777'>Mobile</span></b><span style='font-size:8.0pt;font-family:"Tahoma",sans-serif;color:#777777'>: +966 540326129 //</span><span style='font-size:8.0pt;font-family:"Tahoma",sans-serif;color:#767171'> Ext
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<b><span style='font-size:8.0pt;font-family:"Tahoma",sans-serif;color:#777777'>Email</span></b><span style='font-size:8.0pt;font-family:"Tahoma",sans-serif;color:#777777'>: </span><span style='font-size:8.0pt;font-family:"Tahoma",sans-serif;color:#0563C1'><a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a></span><span style="color:#212121"></span>
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<span style="color:black"><a href="http://landmarkgroup.com/" target="_blank" rel="noreferrer"><span style='font-size:9.0pt;font-family:"Arial",sans-serif;color:black;text-decoration:none'><img width="192" height="44" style="width:2.0in;height:.4583in" id="_x0000_i1039" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNjg3MjgyMywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.Xw2GvA70BJ8Nq-z7lGg-6zHgynDiYsmfxRUhPTXhBXQ" data-id="2044016872823"></span></a></span><span style="color:#212121"></span>
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<span style="color:black"><a href="https://www.facebook.com/LandmarkArabia" target="_blank" rel="noreferrer"><span style='font-size:9.0pt;font-family:"Arial",sans-serif;color:black;text-decoration:none'><img width="20" height="20" style="width:.2083in;height:.2083in" id="Picture_x0020_2" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNjg3MjgyNCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.xiQ8zvDJwKVip7p8-T3ySusP6MJ-QmUd4CadMKzglxM" data-id="2044016872824"></span></a></span><span style="color:#1F497D"> </span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;color:black'><img width="20" height="20" style="width:.2083in;height:.2083in" id="_x0000_i1037" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNjg3MjgyNSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.h7Y-l7k1Mh5bn_TJWD44HyEv3tQYBGCrV4nvjCyKlOA" data-id="2044016872825"></span><span style="color:#1F497D"> </span><span style="color:black"><a href="https://www.linkedin.com/company/landmark-group" target="_blank" rel="noreferrer"><span style='font-size:9.0pt;font-family:"Arial",sans-serif;color:black;text-decoration:none'><img width="20" height="20" style="width:.2083in;height:.2083in" id="_x0000_i1036" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNjg3MjgyNiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.T5YHStJQraKxSIlokqUmuX8Qd3nEK-atpVMiSkLwdR0" data-id="2044016872826"></span></a></span><span style="color:#212121"></span>
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<div>From: Home Box &lt;[email-masked]&gt; <br>
<b>Sent:</b> Saturday, April 8, 2023 3:03 PM<br>
<b>To:</b> Feederwarehouse Tabuk &lt;[email-masked]&gt;<br>
<b>Cc:</b> HB.CCCKSA &lt;[email-masked]&gt;; Suresh Kuridath &lt;[email-masked]&gt;; vivekanandan Venugopal &lt;[email-masked]&gt;; [email-masked]<br>
<b>Subject:</b> Fwd: [#5990069] - Request approval for return WWD item - 6815965737</div>
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<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">Hi</span></div>
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<b><span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">No: 6815965737</span></b><span style='font-size:10.5pt;font-family:"-apple-system",serif'></span>
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<b><span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">Date: 21-Mar-2023</span></b><span style='font-size:10.5pt;font-family:"-apple-system",serif'></span>
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<b><span style='font-family:"Arial",sans-serif;color:black'>No: 4793025</span></b><span style='font-size:10.5pt;font-family:"-apple-system",serif'></span>
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<span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">Statement: with refer to 4769866 as per your request CCC manager approved Please arrange to collect and process RDO and inform us when you will collect it
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<span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">&amp; Regards, </span><span style='font-size:10.5pt;font-family:"-apple-system",serif'></span>
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<span style='font-size:10.5pt;font-family:"-apple-system",serif'>On Thu, 6 Apr at 4:16 PM
<span class="separator">, Home Box &lt;[email-masked]&gt; wrote: </span></span><span class="separator"></span>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif'><a id="OWAAMAEB1BD118F6B4DC09345695E5DA392D4" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Feederwarehouse
 Tabuk</span></a> Please arrange to collect and process RDO.  </span></div>
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<b><span style='font-size:9.0pt;font-family:"Century Gothic",sans-serif;color:gray'>Ext: 3457</span></b><span style='font-size:10.5pt;font-family:"-apple-system",serif'>
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<span style='font-size:7.0pt;font-family:"Arial",sans-serif;color:#777777'>Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia</span><span style='font-size:10.5pt;font-family:"-apple-system",serif'></span>
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<span style='font-size:10.5pt;font-family:"-apple-system",serif'><a href="http://www.homeboxstores.com/" rel="noreferrer"><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:gray'>www.homeboxstores.com</span></a></span><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:gray'> |
</span><span style='font-size:10.5pt;font-family:"-apple-system",serif'><a href="http://www.landmarkgroup.com/" rel="noreferrer"><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:gray'>www.landmarkgroup.com</span></a>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>From: Home Box &lt;[email-masked]&gt;
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<b>Sent:</b> Thursday, April 6, 2023 3:13 PM<br>
<b>To:</b> Yahia Taha &lt;[email-masked]&gt;; Feederwarehouse Tabuk &lt;[email-masked]&gt;<br>
<b>Cc:</b> HB.CCCKSA &lt;[email-masked]&gt;; Suresh Kuridath &lt;[email-masked]&gt;; vivekanandan Venugopal &lt;[email-masked]&gt;<br>
<b>Subject:</b> Fwd: [#5990069] - Request approval for return WWD item - 6815965737</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>hi Yahia </span></div>
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<strong><span style='font-size:10.5pt;font-family:"-apple-system",serif'>Request approval for return WWD item</span></strong><span style='font-size:10.5pt;font-family:"-apple-system",serif'>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>order number : 6815965737</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>Please find the required proof for original package attached to this mail. , Please approve for RDO as the customer is insisting for the same.  </span></div>
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<span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">&amp; Regards, </span><span style='font-size:10.5pt;font-family:"-apple-system",serif'>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif'><a id="OWAAM18D5465741B34843A1F5F34E9830D838" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Home Box</span></a>
 Please share video proof that product is in original package before sending the team to collect.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>Going forward please try to convince the customer since product delivered not returnable as this is simply time and resources waste.
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<b><span style='font-size:12.0pt;font-family:"-apple-system",serif;color:black'>Best Regards</span></b><span style='font-size:10.5pt;font-family:"-apple-system",serif'>
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<b><span style='font-size:12.0pt;font-family:"-apple-system",serif;color:black'>Yahia Taha</span></b><span style='font-size:10.5pt;font-family:"-apple-system",serif'>
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<span style='font-size:9.0pt;font-family:"Tahoma",sans-serif;color:#777777'>Customer Care Team Leader - Home box</span><span style='font-size:10.5pt;font-family:"-apple-system",serif'>
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<b><span style='font-size:9.0pt;font-family:"Century Gothic",sans-serif;color:gray'>Ext: 3457</span></b><span style='font-size:10.5pt;font-family:"-apple-system",serif'>
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<span style='font-size:7.0pt;font-family:"Arial",sans-serif;color:#777777'>Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia</span><span style='font-size:10.5pt;font-family:"-apple-system",serif'>
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</span><span style='font-size:10.5pt;font-family:"-apple-system",serif'><a href="http://www.landmarkgroup.com/" rel="noreferrer"><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:gray'>www.landmarkgroup.com</span></a>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>From: Feederwarehouse Tabuk &lt;[email-masked]&gt;
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<b>Sent:</b> Wednesday, April 5, 2023 2:20 PM<br>
<b>To:</b> Yahia Taha &lt;[email-masked]&gt;; Home Box &lt;[email-masked]&gt;<br>
<b>Cc:</b> HB.CCCKSA &lt;[email-masked]&gt;; Suresh Kuridath &lt;[email-masked]&gt;; vivekanandan Venugopal &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#5990069] - Query from WhatsApp</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>As per customer request item delivered without installation. so kindly approve to create RDO and team will visit within 4 working days to collect if it is in Original Packing.
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<b><span style='font-size:12.0pt;font-family:"-apple-system",serif;color:#1F3864'>Thanks &amp; Regards</span></b><span style='font-size:10.5pt;font-family:"-apple-system",serif'>
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<b><span style='font-size:10.0pt;font-family:"-apple-system",serif;color:#1F497D'>Mohammed Shifan.</span></b><span style='font-size:10.5pt;font-family:"-apple-system",serif'>
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<span style='font-size:8.0pt;font-family:"Tahoma",sans-serif;color:#777777'>MOB +966 540326129 /
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<span style='font-size:8.0pt;font-family:"Tahoma",sans-serif;color:#777777'>MAIL:
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<b><span style='font-size:10.5pt;font-family:"-apple-system",serif'>From:</span></b><span style='font-size:10.5pt;font-family:"-apple-system",serif'> Yahia Taha &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Wednesday, April 5, 2023 10:38 AM<br>
<b>To:</b> Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Feederwarehouse Tabuk &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> HB.CCCKSA &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Suresh Kuridath &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#5990069] - Query from WhatsApp </span>
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 Tabuk</span></a> Please check and advise </span></div>
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<span style='font-size:9.0pt;font-family:"Tahoma",sans-serif;color:#777777'>Customer Care Team Leader - Home box</span><span style='font-size:10.5pt;font-family:"-apple-system",serif'>
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<span style='font-size:7.0pt;font-family:"Arial",sans-serif;color:#777777'>Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia</span><span style='font-size:10.5pt;font-family:"-apple-system",serif'>
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<b><span style='font-size:10.5pt;font-family:"-apple-system",serif'>From:</span></b><span style='font-size:10.5pt;font-family:"-apple-system",serif'> Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Wednesday, April 5, 2023 3:59 AM<br>
<b>To:</b> Yahia Taha &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> HB.CCCKSA &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#5990069] - Query from WhatsApp </span>
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<b><i><span style='font-size:13.5pt;font-family:"-apple-system",serif;color:indianred'>CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<span style="font-size:10.5pt;font-family:Roboto;color:#183247">​HI team.</span><span style='font-size:10.5pt;font-family:"-apple-system",serif;color:black'>
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<span style="font-size:10.5pt;font-family:Roboto;color:#183247">Request</span><span style='font-size:10.5pt;font-family:"-apple-system",serif;color:black'>
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<span style="font-size:10.5pt;font-family:Roboto;color:#183247">approval for return WWD item - 6815965737</span><span style='font-size:10.5pt;font-family:"-apple-system",serif;color:black'>
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<span style="font-size:10.5pt;font-family:Roboto;color:#183247">Statement: The product has not been installed and the product is in its original condition and packaging, and the customer wishes to return the product
 in full The policy was explained to the client, but he insisted on enclosing the complaint</span><span style='font-size:10.5pt;font-family:"-apple-system",serif;color:black'>
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<b><span style="font-size:10.5pt;font-family:Roboto;color:#183247">Order ID:</span></b><span style='font-size:10.5pt;font-family:"-apple-system",serif;color:black'>
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<b><span style="font-size:10.5pt;font-family:Roboto;color:#183247"> 6815965737</span></b><span style='font-size:10.5pt;font-family:"-apple-system",serif;color:black'>
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<b><span style="font-size:10.5pt;font-family:Roboto;color:#183247">CRM ID:</span></b><span style='font-size:10.5pt;font-family:"-apple-system",serif;color:black'>
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<b><span style="font-size:10.5pt;font-family:Roboto;color:#183247">4769866</span></b><span style='font-size:10.5pt;font-family:"-apple-system",serif;color:black'>
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<b><span style="font-size:10.5pt;font-family:Roboto;color:#183247">: 21-Mar-2023</span></b><span style='font-size:10.5pt;font-family:"-apple-system",serif;color:black'>
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<span style='font-size:10.5pt;font-family:"-apple-system",serif;color:black;border:solid windowtext 1.0pt;padding:0in'><img width="100" height="100" style="width:1.0416in;height:1.0416in" id="Picture_x0020_1" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNjg3MjgyMiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.JKHKLGTuQqB7g5KOQw8vJ_LvH90xkhT-c-65oJIPCFs" data-id="2044016872822" alt="Image removed by sender. Image removed by sender. Image removed by sender."></span><span style='font-size:10.5pt;font-family:"-apple-system",serif'></span>
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<span style="font-size:10.5pt;font-family:Roboto;color:#183247">Kindly check and</span><span style='font-size:10.5pt;font-family:"-apple-system",serif;color:black'>
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<span style="font-size:10.5pt;font-family:Roboto;color:#183247">assist.</span><span style='font-size:10.5pt;font-family:"-apple-system",serif;color:black'>
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<span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">Thanks</span><span style='font-size:10.5pt;font-family:"-apple-system",serif'>
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<span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">&amp; Regards, </span><span style='font-size:10.5pt;font-family:"-apple-system",serif'>
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<span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">Cs Team</span><span style='font-size:10.5pt;font-family:"-apple-system",serif'>
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</span><span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>5990069:1125156</span><span style='font-size:10.5pt;font-family:"-apple-system",serif'>
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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the
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