Subject: Note Added - [#5922758] Late Delivery - 6814549248
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Sat, 08 Apr 2023 09:03:01 +0000 (UTC)

Hi ,    Hcwh Taif added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5922758    Subject:  Late Delivery - 6814549248   Requester: عبدالله العتيبي    Note Content:   <div class="WordSection1">
<div class="MsoNormal">Dear <a id="OWAAM6907295C708C4A38B20D4D332420A1D4" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Ismail Aboukhater</span></a>
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<div class="MsoNormal">Regarding subjected invoice, we confirm with team and customer about delivery
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<div class="MsoNormal">Order has been delivered, issue resolved </div>
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<div class="MsoNormal">Regards</div>
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<div class="MsoNormal">Sharan </div>
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<div>From: Ismail Aboukhater &lt;[email-masked]&gt;
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<b>Sent:</b> Saturday, April 8, 2023 11:48 AM<br>
<b>To:</b> Hcwh Taif &lt;[email-masked]&gt;<br>
<b>Cc:</b> Shamsheer Musthafa &lt;[email-masked]&gt;; HB.CCCKSA &lt;[email-masked]&gt;; Home Box &lt;[email-masked]&gt;; Bratindra Mukherjee &lt;[email-masked]&gt;; Kalyan Khadka &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE:MOC - [#5922758] - Late Delivery - 6814549248</div>
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<div class="MsoNormal">Hi Sharan </div>
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<div class="MsoNormal">MOC Complaint (Late Delivery) </div>
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<div class="MsoNormal">Please update when the customer will receive the delivery ?</div>
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<div class="MsoNormal" align="center" style="text-align:center"><span style='font-size:8.0pt;font-family:"Verdana",sans-serif;color:black'>4/5/2023 5:42:37 AM</span></div>
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<div class="MsoNormal" align="center" style="text-align:center"><span style='font-size:8.0pt;font-family:"Verdana",sans-serif;color:black'>Request</span></div>
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<div class="MsoNormal" align="center" style="text-align:center"><span style='font-size:8.0pt;font-family:"Verdana",sans-serif;color:black'>cx extremely frustrated due of late delivery and cx will complaint to MOC kindly check and do the needful .</span></div>
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<div class="MsoNormal" align="center" style="text-align:center"><span style='font-size:8.0pt;font-family:"Verdana",sans-serif;color:black'>4/5/2023 4:01:17 AM</span></div>
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<div class="MsoNormal" align="center" style="text-align:center"><span style='font-size:8.0pt;font-family:"Verdana",sans-serif;color:black'>Abdulla Alotaibi</span></div>
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<div class="MsoNormal" align="center" style="text-align:center"><span style='font-size:8.0pt;font-family:"Verdana",sans-serif;color:black'>cx informed us that he got confirmed message about order and delivery team didn't contact with cx at all kindly check and
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<div class="MsoNormal" align="center" style="text-align:center"><span style='font-size:8.0pt;font-family:"Verdana",sans-serif;color:black'>3/24/2023 4:46:28 PM</span></div>
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<div class="MsoNormal" align="center" style="text-align:center"><span style='font-size:8.0pt;font-family:"Verdana",sans-serif;color:black'>Abdulla Alotaibi</span></div>
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<div class="MsoNormal" align="center" style="text-align:center"><span style='font-size:8.0pt;font-family:"Verdana",sans-serif;color:black'>Complaints</span></div>
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<div class="MsoNormal" align="center" style="text-align:center"><span style='font-size:8.0pt;font-family:"Verdana",sans-serif;color:black'>Cx. complians he has not been contacted for delivery. Please check and do the needful.</span></div>
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<div class="MsoNormal"><img width="981" height="344" style="width:10.2187in;height:3.5833in" id="Picture_x0020_3" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNjg2NDk0MCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.OY-Ke8kkRZRik62TbTkXb7YWpZXljxkba-ywc7xOvy8" data-id="2044016864940"></div>
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<div class="MsoNormal"><b><span style="color:#1F497D">Best Regards</span></b></div>
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<b><span style='font-family:"Century Gothic",sans-serif;color:#1F497D'>Ismail Mohamed
</span></b><b><span style='font-family:"Bradley Hand ITC";color:#1F497D'><br>
</span></b><span style='font-family:"Tahoma",sans-serif;color:#777777'>Operation Team - Home box - KSA</span><b><span style='font-family:"Century Gothic",sans-serif;color:#1F497D'></span></b>
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<div class="MsoNormal"><span style='font-family:"Arial",sans-serif;color:#777777'>Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia</span></div>
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<a href="www.homeboxstores.com" rel="noreferrer"><span style='font-family:"Arial",sans-serif;color:gray'>www.homeboxstores.com</span></a><span style='font-family:"Arial",sans-serif;color:gray'> |
</span><a href="www.landmarkgroup.com" rel="noreferrer"><span style='font-family:"Arial",sans-serif;color:gray'>www.landmarkgroup.com</span></a><span style='font-family:"Arial",sans-serif;color:#777777'></span>
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<span style="color:#1F497D"><img width="164" height="53" style="width:1.7083in;height:.552in" id="Picture_x0020_1" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNjg2NDk0MSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.OdWnLywqPts92J5JTZCUrmQXN6QHGGcgKnIzjYVOttY" data-id="2044016864941" alt="lg"></span><span style="color:blue"><img width="67" height="60" style="width:.6979in;height:.625in" id="Picture_x0020_2" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNjg2NDk0MiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.ysP0ATFzaIo9aRnxm-hA8gZPxsPOZOAVUkLtWF6bv70" data-id="2044016864942" alt="hb"></span>
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<b>From:</b> Hcwh Taif &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Saturday, March 25, 2023 4:06 PM<br>
<b>To:</b> Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Shamsheer Musthafa &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; HB.CCCKSA &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#5922758] - Late Delivery - 6814549248</div>
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<div class="MsoNormal">Noted, we will check and rescheduled on nearest date </div>
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<b>From:</b> Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Saturday, March 25, 2023 4:04 PM<br>
<b>To:</b> Hcwh Taif &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Shamsheer Musthafa &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; HB.CCCKSA &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#5922758] - Late Delivery - 6814549248</div>
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<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<span style="font-size:10.5pt;font-family:-apple-system">Please take a look at ticket
<a href="https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5922758" rel="noreferrer">#5922758</a> raised by
</span><span lang="AR-SA" dir="RTL" style="font-size:10.5pt">عبدالله العتيبي</span><span dir="LTR"></span><span dir="LTR"></span><span style="font-size:10.5pt;font-family:-apple-system"><span dir="LTR"></span><span dir="LTR"></span> (<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>).</span>
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<span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">Hi Team,</span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<b><span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">Late Delivery</span></b><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<b><span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">Order ID:</span></b><span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white"> 6814549248</span><span style="font-size:10.5pt;font-family:-apple-system;color:black">
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<b><span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">CRM ID:</span></b><span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white"> 4741965</span><span style="font-size:10.5pt;font-family:-apple-system;color:black">
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<b><span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">​</span></b><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<strong><span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">Assistance Required:</span></strong><strong><span style="font-family:Roboto;color:#183247;background:white"></span></strong>
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<strong><span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">Need urgent Delivery</span></strong><span style="font-family:-apple-system"></span>
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<strong><span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">Issue Description:</span></strong><span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white"></span>
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<span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">Cx. complians he has not been contacted for delivery. Please check and do the needful.</span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">Kindly contact the customer</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">on the following phone number (<b>546668632</b>)</span></div>
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<span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">to arrange an urgent delivery.</span><span style="font-size:10.5pt;font-family:-apple-system;color:black">
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">Thanks</span></div>
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<span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">&amp; Regards, </span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">Cs Team</span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<span style="font-size:10.5pt;font-family:-apple-system">On Sat, 25 Mar at 3:27 PM
<span class="separator">, </span></span><span class="separator"><span lang="AR-SA" dir="RTL" style="font-size:10.5pt">عبدالله العتيبي
</span></span><span dir="LTR"></span><span dir="LTR"></span><span class="separator"><span style="font-size:10.5pt;font-family:-apple-system"><span dir="LTR"></span><span dir="LTR"></span>&lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span lang="AR-SA" dir="RTL" style="font-size:10.5pt">عندي طلب المفروض يوصل يوم 24 مارس الى الان ماوصل ارسلت لكم امس في الواتس رد علي الحمزي ورفع لي شكوى برقم 4741965 وبعد كذا مااحد يرد على الواتس انا لو ماحصلت تجاوب مضطر ارفع بلاغ لوزارة
 التجاره </span></div>
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<span style="font-size:10.5pt;font-family:-apple-system"><br>
</span><span style="font-size:1.0pt;font-family:fdtktid;color:white">5922758:1125156</span><span style="font-size:10.5pt;font-family:-apple-system">
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