Subject: New Reply Received - Late collection - 6813817080
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Fri, 07 Apr 2023 12:53:20 +0000 (UTC)

Hi Dalal Alarawi,  The customer has responded to the ticket.  Late collection - 6813817080  Ticket comment <div style="color:transparent;visibility:hidden;opacity:0;font-size:0px;border:0;max-height:1px;width:1px;margin:0px;padding:0px;border-width:0px!important;display:none!important;line-height:0px!important"><img width="1" height="1" src="http://click.netsuite.com/q/HuynFPQesqyxB4qKNyUdxA~~/AALN9wA~/RgRmEUW7PVcDc3BjQgpkLzsSMGTmqZG0UhlzdXBwb3J0QGhvbWVib3hzdG9yZXMuY29tWAQAAAAB" alt=""></div>
Dear Team, <br>
<br>
<br>
The order was attempted today, but there was no answer from the customer's end. <br>
<br>
The order has been scheduled to be delivered within the next 24 - 48 working hours. <br>
<br>
<br>
Best regards, 
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<br>
<span class="labelnormal"><span class="labelname_sf">Mohammad Al-Khateeb</span><br>
<span class="labeltitle_sf">Customer Care</span><br>
<a href="https://www.shipa.com" rel="noreferrer"><img src="http://connections.agilityportal.com/Shipa-Email-Signature/images/shipa-sig.png" width="160"></a><br>
<strong>M:</strong> 800 SHIPA<br>
<a href="https://www.shipa.com" style="text-decoration: none; color: #f26641" rel="noreferrer">www.shipa.com</a> </span>
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<strong></strong><div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: CST000000006 Shipa Customer &lt;[email-masked]&gt;<br>
<strong>Sent: </strong>7/4/2023 2:22 PM GMT+04:00<br>
<strong>To: </strong>[email-masked]<br>
<strong>Cc: </strong>[email-masked]; [email-masked]<br>
<strong>Subject: </strong>Fwd: [#6005471] - Returns<br>
 
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<div>Please take a look at ticket <a href="https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6005471" rel="noreferrer">#6005471</a> raised by وفاء الزهراني ([email-masked]).</div>
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<div dir="ltr" style="line-height:1.38;background-color:#ffffff;margin-top:0pt;margin-bottom:0pt"><span style="font-size:10.5pt;font-family:'roboto' , sans-serif;color:#183247;background-color:#ffffff;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap">Hi Team,</span></div>

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<div dir="ltr" style="line-height:1.38;background-color:#ffffff;margin-top:0pt;margin-bottom:0pt"><span style="font-size:10.5pt;font-family:'roboto' , sans-serif;color:#183247;background-color:#ffffff;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap">Late collection</span></div>

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<div dir="ltr" style="line-height:1.38;background-color:#ffffff;margin-top:0pt;margin-bottom:0pt">
<span style="font-size:10.5pt;font-family:'roboto' , sans-serif;color:#183247;background-color:#ffffff;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap">Order ID:</span><span dir="ltr" style="font-size:10.5pt;font-family:'roboto' , sans-serif;color:#183247;background-color:#ffffff;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap"> 6813817080</span>
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<span style="font-size:10.5pt;font-family:'roboto' , sans-serif;color:#183247;background-color:#ffffff;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap">Tracking ID:</span><span dir="ltr" style="font-size:10.5pt;font-family:'roboto' , sans-serif;color:#183247;background-color:#ffffff;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap"> SD010278454</span>
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<div dir="ltr" style="line-height:1.38;background-color:#ffffff;margin-top:0pt;margin-bottom:0pt"><span dir="ltr" style="font-size:10.5pt;font-family:'roboto' , sans-serif;color:#183247;background-color:#ffffff;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap">Cx Contact no: 532659871</span></div>

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<div dir="ltr" style="line-height:1.38;background-color:#ffffff;margin-top:0pt;margin-bottom:0pt"><span style="font-size:10.5pt;font-family:'roboto' , sans-serif;color:#183247;background-color:#ffffff;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap">Assistance Required: Need urgent collection</span></div>

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<span style="font-size:10.5pt;font-family:'roboto' , sans-serif;color:#183247;background-color:#ffffff;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap">Issue Description: Customer raised a return request on (</span><span dir="ltr" style="font-size:10.5pt;font-family:'roboto' , sans-serif;color:#183247;background-color:#ffffff;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap">2 April</span><span style="font-size:10.5pt;font-family:'roboto' , sans-serif;color:#183247;background-color:#ffffff;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap">). But the items are still not collected.</span>
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<div dir="ltr" style="line-height:1.38;background-color:#ffffff;margin-top:0pt;margin-bottom:0pt">
<span style="font-size:10.5pt;font-family:'roboto' , sans-serif;color:#183247;background-color:#ffffff;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap">Kindly contact the customer on the following phone number (</span><span dir="ltr" style="font-size:10.5pt;font-family:'roboto' , sans-serif;color:#183247;background-color:#ffffff;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap">532659871</span><span style="font-size:10.5pt;font-family:'roboto' , sans-serif;color:#183247;background-color:#ffffff;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap">) to arrange an urgent collection.</span>
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<div dir="ltr"><strong>Note: when you visit the first time cx was fare from home and she was not able to drive to home as you contacted her 30 mins before arriving, Pls call her before 1 hr at least.</strong></div>

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<div dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><span style="font-size:10.5pt;font-family:'roboto' , sans-serif;color:#183247;background-color:#ffffff;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap">Thanks &amp; Regards, </span></div>

<div dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><span dir="ltr" style="font-size:10.5pt;font-family:'roboto' , sans-serif;color:#183247;background-color:#ffffff;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap">HomeBox Cs Team</span></div>

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<blockquote class="freshdesk_quote">On Fri, 7 Apr at 12:52 PM <span class="separator">, وفاء الزهراني &lt;[email-masked]&gt; wrote: </span>

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<div class="gmail_attr" dir="ltr"><span class="separator">في جمعة، ٧ أبريل، ٢٠٢٣ في ٧:٤٤ ص، كتب Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;:</span></div>

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<div dir="rtl" style="text-align:right"><span class="separator">مرحبا عميلنا العزيز.<br>
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شكرًا على تواصلك معنا ومنحنا الفرصة لخدمتك.<br>
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نعتذر بصدق عن الإزعاج الذي واجهته. </span></div>

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<div dir="rtl"><span class="separator">نرجو تزويدنا برقم الطلب لنتمكن من خدمتك على اكمل وجه </span></div>

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<span class="separator">أصدقائك،<br>
فريق الدعم هوم بوكس </span><br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6005471