Subject: New Reply Received - late collection 6808102076
From: Home Box <[email-masked]>
To: [email-masked]
Date: Wed, 05 Apr 2023 06:05:30 +0000

Hi Dalal Alarawi,  The customer has responded to the ticket.  late collection 6808102076  Ticket comment <div style="color:transparent;visibility:hidden;opacity:0;font-size:0px;border:0;max-height:1px;width:1px;margin:0px;padding:0px;border-width:0px!important;display:none!important;line-height:0px!important"><img width="1" height="1" src="http://click.netsuite.com/q/ss_mnlrTWsPWub_Waj2SLw~~/AALN9wA~/RgRmDkMkPVcDc3BjQgpkJ6QPLWRv90CHUhlzdXBwb3J0QGhvbWVib3hzdG9yZXMuY29tWAQAAAAB" alt=""></div>
Dear team,<br>
<br>
Well noted we will alert the team to expedite the process and rearrange the pickup at the earliest time possible.<br>
<br>
Best Regards,
<div>
<br>
<span class="labelnormal"><span class="labelname_sf">Deyala Jaber</span><br>
<span class="labeltitle_sf">Customer Care</span><br>
<a href="https://www.shipa.com" rel="noreferrer"><img src="http://connections.agilityportal.com/Shipa-Email-Signature/images/shipa-sig.png" width="160"></a><br>
<strong>M:</strong> 800 SHIPA<br>
<a href="https://www.shipa.com" style="text-decoration: none; color: #F26641" rel="noreferrer">www.shipa.com</a> </span>
</div>

<hr>
<strong></strong><div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: CST000000006 Shipa Customer &lt;[email-masked]&gt;<br>
<strong>Sent: </strong>4/4/2023 5:10 PM GMT+03:00<br>
<strong>To: </strong>[email-masked]; [email-masked]; [email-masked]<br>
<strong>Cc: </strong>[email-masked]<br>
<strong>Subject: </strong>Fwd: [#5914606] - late collection 6808102076<br>
 
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<div dir="ltr">
<div dir="ltr">Hi Team,</div>

<div dir="ltr"> </div>

<div dir="ltr"><span dir="ltr">Late collection (follow up 2)</span></div>

<div dir="ltr"> </div>

<div dir="ltr">Order ID:<span dir="ltr"> 6808102076</span>
</div>

<div dir="ltr">Tracking ID:<span dir="ltr"> SD010086609</span>
</div>

<div dir="ltr"><span dir="ltr">Cx Contact no: 552047636</span></div>

<div dir="ltr"> </div>

<div dir="ltr"><strong style="font-weight:700">Assistance Required: Need urgent collection</strong></div>

<div dir="ltr">Issue Description: Customer raised a return request on (<span dir="ltr">12 Mar </span>). But the items are still not collected.</div>

<div dir="ltr"> </div>

<div dir="ltr">Kindly contact the customer on the following phone number (<span dir="ltr">552047636</span>) to arrange an urgent collection.</div>

<div dir="ltr"> </div>

<div dir="ltr"><span dir="ltr"><strong>Note: last update is from 15 March please collect the items this week, cx chasing us !!</strong></span></div>

<div dir="ltr"> </div>

<div dir="ltr">Thanks &amp; Regards, </div>

<div dir="ltr"><span dir="ltr">HomeBox Cs Team</span></div>
</div>

<div class="freshdesk_quote">
<blockquote class="freshdesk_quote">On Sun, 2 Apr at 1:51 PM <span class="separator">, Home Box &lt;[email-masked]&gt; wrote: </span>

<div style="font-family:'-apple-system' , 'blinkmacsystemfont' , 'segoe ui' , 'roboto' , 'helvetica neue' , 'arial' , sans-serif;font-size:14px">
<div dir="ltr">
<div> </div>
</div>

<div dir="ltr"><span class="separator">Hi Team,</span></div>

<div dir="ltr"> </div>

<div dir="ltr"><span class="separator"><span dir="ltr">Late collection (follow up)</span></span></div>

<div dir="ltr"> </div>

<div dir="ltr"><span class="separator">Order ID:<span dir="ltr"> 6808102076</span> </span></div>

<div dir="ltr"><span class="separator">Tracking ID:<span dir="ltr"> SD010086609</span> </span></div>

<div dir="ltr"><span class="separator"><span dir="ltr">Cx Contact no: 552047636</span></span></div>

<div dir="ltr"> </div>

<div dir="ltr"><span class="separator"><strong style="font-weight:700">Assistance Required: Need urgent collection</strong></span></div>

<div dir="ltr"><span class="separator">Issue Description: Customer raised a return request on (<span dir="ltr">12 Mar </span>). But the items are still not collected. </span></div>

<div dir="ltr"> </div>

<div dir="ltr"><span class="separator">Kindly contact the customer on the following phone number (<span dir="ltr">552047636</span>) to arrange an urgent collection. </span></div>

<div dir="ltr"> </div>

<div dir="ltr"><span class="separator">Thanks &amp; Regards, </span></div>

<div dir="ltr"><span class="separator"><span dir="ltr">HomeBox Cs Team</span></span></div>

<div class="freshdesk_quote">
<blockquote class="freshdesk_quote">
<span class="separator">On Sat, 1 Apr at 3:51 PM <span class="separator">, Home Box &lt;[email-masked]&gt; wrote: </span></span>

<div style="font-family:'-apple-system' , 'blinkmacsystemfont' , 'segoe ui' , 'roboto' , 'helvetica neue' , 'arial' , sans-serif;font-size:14px">
<div dir="ltr">
<div dir="ltr"><span class="separator"><span class="separator">Hi Team,</span></span></div>

<div dir="ltr"> </div>

<div dir="ltr"><span class="separator"><span class="separator"><span dir="ltr">Late collection (follow up)</span></span></span></div>

<div dir="ltr"> </div>

<div dir="ltr"><span class="separator"><span class="separator">Order ID:<span dir="ltr"> 6808102076</span> </span></span></div>

<div dir="ltr"><span class="separator"><span class="separator">Tracking ID:<span dir="ltr"> SD010086609</span> </span></span></div>

<div dir="ltr"><span class="separator"><span class="separator"><span dir="ltr">Cx Contact no: 552047636</span></span></span></div>

<div dir="ltr"> </div>

<div dir="ltr"><span class="separator"><span class="separator"><strong style="font-weight:700">Assistance Required: Need urgent collection</strong></span></span></div>

<div dir="ltr"><span class="separator"><span class="separator">Issue Description: Customer raised a return request on (<span dir="ltr">12 Mar </span>). But the items are still not collected. </span></span></div>

<div dir="ltr"> </div>

<div dir="ltr"><span class="separator"><span class="separator">Kindly contact the customer on the following phone number (<span dir="ltr">552047636</span>) to arrange an urgent collection. </span></span></div>

<div dir="ltr"> </div>

<div dir="ltr"><span class="separator"><span class="separator">Thanks &amp; Regards, </span></span></div>

<div dir="ltr"><span class="separator"><span class="separator"><span dir="ltr">HomeBox Cs Team</span></span></span></div>
</div>

<div class="freshdesk_quote">
<blockquote class="freshdesk_quote">
<span class="separator"><span class="separator">On Thu, 30 Mar at 9:03 AM <span class="separator">, Home Box &lt;[email-masked]&gt; wrote: </span></span></span>

<div style="font-family:'-apple-system' , 'blinkmacsystemfont' , 'segoe ui' , 'roboto' , 'helvetica neue' , 'arial' , sans-serif;font-size:14px">
<div dir="ltr">
<div dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><span class="separator"><span class="separator"><span class="separator">Hi Team,</span></span></span></div>

<div dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"> </div>

<div dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><span class="separator"><span class="separator"><span class="separator">Late collection</span></span></span></div>

<div dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"> </div>

<div dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><span class="separator"><span class="separator"><span class="separator">Order ID:<span dir="ltr"> 6808102076</span> </span></span></span></div>

<div dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><span class="separator"><span class="separator"><span class="separator">Tracking ID:<span dir="ltr"> SD010086609</span> </span></span></span></div>

<div dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><span class="separator"><span class="separator"><span class="separator"><span dir="ltr">Cx Contact no: 552047636</span></span></span></span></div>

<div dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"> </div>

<div dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><span class="separator"><span class="separator"><span class="separator"><strong>Assistance Required: Need urgent collection</strong></span></span></span></div>

<div dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><span class="separator"><span class="separator"><span class="separator">Issue Description: Customer raised a return request on (<span dir="ltr">12 Mar </span>). But the items are still not collected. </span></span></span></div>

<div dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"> </div>

<div dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><span class="separator"><span class="separator"><span class="separator">Kindly contact the customer on the following phone number (<span dir="ltr">552047636</span>) to arrange an urgent collection. </span></span></span></div>

<div dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"> </div>

<div dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><span class="separator"><span class="separator"><span class="separator">Thanks &amp; Regards, </span></span></span></div>

<div dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><span class="separator"><span class="separator"><span class="separator"><span dir="ltr">HomeBox Cs Team</span></span></span></span></div>
</div>

<div dir="ltr">
<div> </div>
</div>

<div dir="ltr">
<div> </div>
</div>

<div class="freshdesk_quote">
<blockquote class="freshdesk_quote">
<span class="separator"><span class="separator"><span class="separator">On Thu, 23 Mar at 4:44 PM <span class="separator">, Home Box &lt;[email-masked]&gt; wrote: </span></span></span></span>

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<div dir="ltr">
<div dir="ltr" style="line-height:1.38;background-color:#ffffff;margin-top:0pt;margin-bottom:0pt"><span class="separator"><span class="separator"><span class="separator"><span class="separator"><span style="font-size:10.5pt;font-family:'roboto' , sans-serif;color:#183247;background-color:#ffffff;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap">Hi Team,</span></span></span></span></span></div>

<div dir="ltr" style="line-height:1.38;background-color:#ffffff;margin-top:0pt;margin-bottom:0pt"> </div>

<div dir="ltr" style="line-height:1.38;background-color:#ffffff;margin-top:0pt;margin-bottom:0pt"><span class="separator"><span class="separator"><span class="separator"><span class="separator"><span style="font-size:10.5pt;font-family:'roboto' , sans-serif;color:#183247;background-color:#ffffff;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap">Late collection</span></span></span></span></span></div>

<div dir="ltr" style="line-height:1.38;background-color:#ffffff;margin-top:0pt;margin-bottom:0pt"> </div>

<div dir="ltr" style="line-height:1.38;background-color:#ffffff;margin-top:0pt;margin-bottom:0pt"><span class="separator"><span class="separator"><span class="separator"><span class="separator"><span style="font-size:10.5pt;font-family:'roboto' , sans-serif;color:#183247;background-color:#ffffff;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap">Order ID:</span><span dir="ltr" style="font-size:10.5pt;font-family:'roboto' , sans-serif;color:#183247;background-color:#ffffff;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap"> 6808102076</span> </span></span></span></span></div>

<div dir="ltr" style="line-height:1.38;background-color:#ffffff;margin-top:0pt;margin-bottom:0pt"><span class="separator"><span class="separator"><span class="separator"><span class="separator"><span style="font-size:10.5pt;font-family:'roboto' , sans-serif;color:#183247;background-color:#ffffff;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap">Tracking ID:</span><span dir="ltr" style="font-size:10.5pt;font-family:'roboto' , sans-serif;color:#183247;background-color:#ffffff;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap"> SD010086609</span> </span></span></span></span></div>

<div dir="ltr" style="line-height:1.38;background-color:#ffffff;margin-top:0pt;margin-bottom:0pt"><span class="separator"><span class="separator"><span class="separator"><span class="separator"><span dir="ltr" style="font-size:10.5pt;font-family:'roboto' , sans-serif;color:#183247;background-color:#ffffff;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap">Cx Contact no: 552047636</span></span></span></span></span></div>

<div dir="ltr" style="line-height:1.38;background-color:#ffffff;margin-top:0pt;margin-bottom:0pt"> </div>

<div dir="ltr" style="line-height:1.38;background-color:#ffffff;margin-top:0pt;margin-bottom:0pt"><span class="separator"><span class="separator"><span class="separator"><span class="separator"><span style="font-size:10.5pt;font-family:'roboto' , sans-serif;color:#183247;background-color:#ffffff;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap">Assistance Required: Need urgent collection</span></span></span></span></span></div>

<div dir="ltr" style="line-height:1.38;background-color:#ffffff;margin-top:0pt;margin-bottom:0pt"><span class="separator"><span class="separator"><span class="separator"><span class="separator"><span style="font-size:10.5pt;font-family:'roboto' , sans-serif;color:#183247;background-color:#ffffff;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap">Issue Description: Customer raised a return request on (</span><span dir="ltr" style="font-size:10.5pt;font-family:'roboto' , sans-serif;color:#183247;background-color:#ffffff;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap">12 Mar </span><span style="font-size:10.5pt;font-family:'roboto' , sans-serif;color:#183247;background-color:#ffffff;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap">). But the items are still not collected.</span> </span></span></span></span></div>

<div dir="ltr" style="line-height:1.38;background-color:#ffffff;margin-top:0pt;margin-bottom:0pt"> </div>

<div dir="ltr" style="line-height:1.38;background-color:#ffffff;margin-top:0pt;margin-bottom:0pt"><span class="separator"><span class="separator"><span class="separator"><span class="separator"><span style="font-size:10.5pt;font-family:'roboto' , sans-serif;color:#183247;background-color:#ffffff;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap">Kindly contact the customer on the following phone number (</span><span dir="ltr" style="font-size:10.5pt;font-family:'roboto' , sans-serif;color:#183247;background-color:#ffffff;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap">552047636</span><span style="font-size:10.5pt;font-family:'roboto' , sans-serif;color:#183247;background-color:#ffffff;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap">) to arrange an urgent collection.</span> </span></span></span></span></div>

<div dir="ltr" style="line-height:1.38;background-color:#ffffff;margin-top:0pt;margin-bottom:0pt"> </div>

<div dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><span class="separator"><span class="separator"><span class="separator"><span class="separator"><span style="font-size:10.5pt;font-family:'roboto' , sans-serif;color:#183247;background-color:#ffffff;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap">Thanks &amp; Regards, </span></span></span></span></span></div>

<div dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><span class="separator"><span class="separator"><span class="separator"><span class="separator"><span dir="ltr" style="font-size:10.5pt;font-family:'roboto' , sans-serif;color:#183247;background-color:#ffffff;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap">HomeBox Cs Team</span></span></span></span></span></div>
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