Subject: Note Added - [#5980360] Query from WhatsApp
From: Home Box <[email-masked]>
To: [email-masked]
Date: Tue, 04 Apr 2023 11:42:36 +0000 (UTC)

Hi ,    Suman Khatri added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5980360    Subject:  Query from WhatsApp   Requester: محمد    Note Content:   <div class="WordSection1">
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<div class="MsoNormal">Issue wear and tear case which is under customer misuse, item was not in repiar condition but as per customer request, we sent in workshop and repaired the product as much as possible.</div>
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<div class="MsoNormal">As per worksop team whtever was posible already repaired, and now there is no any possibility for repairing, kindly convince to the cutomer same.</div>
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<div class="MsoNormal"><b>Thanks &amp; Regards,</b></div>
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<div class="MsoNormal">Suman Khatri</div>
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<div class="MsoNormal">Ext:7410 Mob.+966542347637</div>
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<div class="MsoNormal">Email: <a href="mailto:[email-masked]" rel="noreferrer"><span style="color:#0563C1">[email-masked]</span></a>
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<span style="color:#1F497D"><img width="164" height="53" style="width:1.7083in;height:.552in" id="Picture_x0020_3" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNjUyMjUzNCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.qYOqRmsVne26now_vk3BUZxsnexpmCBk_WMlP2jlA7E" data-id="2044016522534" alt="lg"></span><span style="color:blue"><img width="67" height="60" style="width:.6979in;height:.625in" id="Picture_x0020_4" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNjUyMjUzNSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.67pP5OIGl3DCGHcDqsGYyFRh50jxXz8atOtcQEpqGSY" data-id="2044016522535" alt="hb"></span>
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<div>From: Home Box &lt;[email-masked]&gt; <br>
<b>Sent:</b> Tuesday, April 4, 2023 1:43 PM<br>
<b>To:</b> Suman Khatri &lt;[email-masked]&gt;; Suresh Kuridath &lt;[email-masked]&gt;; HBfeederwarehouse Abha &lt;[email-masked]&gt;<br>
<b>Cc:</b> Mohd Gulbahar &lt;[email-masked]&gt;; HB.CCCKSA &lt;[email-masked]&gt;<br>
<b>Subject:</b> Fwd: [#5980360] - Query from WhatsApp</div>
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<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>Dear Suman, </span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>Customer is ready to receive the item if it was fully repaired and good condition as he reject last time due to issue was not resolved. </span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>Please confirm the item condition to check further with customer.</span></div>
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<span style='font-size:10.5pt;font-family:"-apple-system",serif'>On Tue, 4 Apr at 1:02 AM
<span class="separator">, Suman Khatri &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>Please check &amp; advice.</span></div>
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<b><span style='font-size:10.5pt;font-family:"-apple-system",serif'>Thanks &amp; Regards,</span></b><span style='font-size:10.5pt;font-family:"-apple-system",serif'></span>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>Ext:7410 Mob.+966542347637</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>From: Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Monday, April 3, 2023 6:29 PM<br>
<b>To:</b> Suresh Kuridath &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; HBfeederwarehouse Abha &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Suman Khatri &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Mohd Gulbahar &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; HB.CCCKSA &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#5980360] - Query from WhatsApp</span></div>
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<b><i><span style='font-size:13.5pt;font-family:"-apple-system",serif;color:indianred'>CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<span style='font-size:10.5pt;font-family:"-apple-system",serif'>Please take a look at ticket
<a href="https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5980360" rel="noreferrer">#5980360</a> raised by
</span><span style='font-size:10.5pt;font-family:"Times New Roman",serif'>محمد</span><span style='font-size:10.5pt;font-family:"-apple-system",serif'> (<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>).
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<span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">Hi</span><span style='font-size:10.5pt;font-family:"-apple-system",serif'></span>
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<span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">Team,</span><span style='font-size:10.5pt;font-family:"-apple-system",serif'>
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<b><span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">Damaged</span></b><span style='font-size:10.5pt;font-family:"-apple-system",serif'></span>
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<b><span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">No: 29012203736820220514</span></b><span style='font-size:10.5pt;font-family:"-apple-system",serif'>
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<b><span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">Date: 14-May-2022</span></b><span style='font-size:10.5pt;font-family:"-apple-system",serif'>
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<b><span style='font-size:10.5pt;font-family:"Arial",sans-serif;color:black'>No: 4776982</span></b><span style='font-size:10.5pt;font-family:"-apple-system",serif'>
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<span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">Statement: as per cx, Our team took the item for repair and they deliver it to the cx but cx refuse to receive as the issue is still the same and told them
 to repair again. Our team took the item and never contact cx again. pls deliver the item asap to cx.</span><span style='font-size:10.5pt;font-family:"-apple-system",serif'>
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<span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">​Kindly</span><span style='font-size:10.5pt;font-family:"-apple-system",serif'></span>
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<span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">check and assist.</span><span style='font-size:10.5pt;font-family:"-apple-system",serif'>
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<span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">&amp; Regards, </span><span style='font-size:10.5pt;font-family:"-apple-system",serif'>
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<span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">HomeBox</span><span style='font-size:10.5pt;font-family:"-apple-system",serif'></span>
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<span style='font-size:10.5pt;font-family:"-apple-system",serif'>On Mon, 3 Apr at 6:55 PM
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<span lang="AR-SA" style="font-size:10.5pt">نعم تم زيارتي واخذوا المنتج وجلس فتره عندهم ورجعوه لي والمشكلة ما انحلت كاملة ورفضت استلم المنتج بالشكل الي جابوه والفريق استعرف انه لازالت المشكلة وصوروه واخذوه معهم والى الان لم يتواصلون معي 
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<span lang="AR-SA" style="font-size:10.5pt">‫أُرسلت من الـ </span><span dir="LTR" style='font-size:10.5pt;font-family:"-apple-system",serif'>iPhone</span><span dir="RTL"></span><span dir="RTL"></span><span style="font-size:10.5pt"><span dir="RTL"></span><span dir="RTL"></span>
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<span lang="AR-SA" style="font-size:10.5pt">‫في ٠٣‏/٠٤‏/٢٠٢٣ الساعة ١:٤٩ م، كتب/كتبت ‏</span><span dir="LTR" style='font-size:10.5pt;font-family:"-apple-system",serif'>Home Box</span><span dir="RTL"></span><span dir="RTL"></span><span lang="AR-SA" style="font-size:10.5pt"><span dir="RTL"></span><span dir="RTL"></span>
 ‏&lt;<a href="mailto:[email-masked]" rel="noreferrer"><span lang="EN-US" dir="LTR" style='font-family:"-apple-system",serif'>[email-masked]</span></a><span dir="RTL"></span><span dir="RTL"></span><span dir="RTL"></span><span dir="RTL"></span>&gt;:
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<span lang="AR-SA" style="font-size:10.5pt">مرحبا محمد , </span><span dir="LTR" style='font-size:10.5pt;font-family:"-apple-system",serif'></span>
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<span lang="AR-SA" style="font-size:10.5pt">شكرا لك على التواصل معنا. </span><span dir="LTR" style='font-size:10.5pt;font-family:"-apple-system",serif'></span>
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<span lang="AR-SA" style="font-size:10.5pt">نعتذر من حضرتك عن الإزعاج الذي قمت بموجهته.
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<span lang="AR-SA" style="font-size:10.5pt">نود إخبارك أنه بعد التحقق من تفاصيل الطلب رقم 29012203736820220514، تم ابلاغنا من قبل الفريق انه سيتم التواصل معك للصيانه من شهرين، نرجو منك التوضيح هل تم زيارتك من قبل الفريق واخذ المنتج للصيانه لنقوم بالاجراء المناسب  
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<span lang="AR-SA" style="font-size:10.5pt">لا تتردد في الاتصال بنا للحصول على مزيد من المساعدة.
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<span lang="AR-SA" style="font-size:10.5pt">أصدقاؤك ، </span><span dir="LTR" style='font-size:10.5pt;font-family:"-apple-system",serif'></span>
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<span lang="AR-SA" style="font-size:10.5pt">فريق الدعم </span>
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</span><span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>5980360:1125156</span><span style='font-size:10.5pt;font-family:"-apple-system",serif'>
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